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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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  1. When users receive an error with RC component in Salesforce this is a very generic display message; it would help if this could display the actual salesforce error message rather than "Sorry, we’ve failed to log your call. Please try again later’"

    6 votes

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  2. Auto log calls' is able to be enabled at a system level by the admin. We have found that 'Auto log notes' is also a very useful feature. However, users must be aware/activate this themselves. If possible, providing the same admin level control over 'Auto log notes' as 'Auto log calls' (i.e. enable/disable for everyone by default) would be helpful

    6 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  3. Without warm transfer, the integration is useless for our company. We need to ability to call our coworkers before sending calls over.

    6 votes

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  4. If you attempt to de-queue a call off of a call queue, and the person doing so is not a pickup member of the queue, then the platform will return a 403 error (which is by design). However, this is an error state easily avoided if developers has a way to determine whether someone is a pickup member of a queue. Therefore, we need an API we could query for this information.

    6 votes

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  5. We need to be able to dial on the desktop app or click "return call" and then pick up the phone and it be ringing. In general you desktop app and physical phone need to work seamlessly. Currently its about as broken as something can be.

    6 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. It is rather a pain having to change the voice mail message when out of the office and then have to change it back to the daily message when returning to the office. It would be great to have the option to have 2 message recordings, one for daily message and one for when out of office and just simply and quickly change the message back to the daily recording. The default recording in the app is not usable as it does not meet the requirements that our management wants in our messages. Would be great if we could change…

    6 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  7. Option to turn off Citrix Optimization by Default

    6 votes

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  8. RingCentral dialing features are not available to the users from within TEAMS and will not move past the SIGN IN display
    Software Engineer from MS Teams confirmed that the plugin does not support multiple sessions or the full functionality is not yet supported in VDI

    6 votes

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  9. GoHighLevel CRM is a very powerful platform that help businesses automate their marketing and sales processes. GHL is used by marketing agencies that offer this product as one of the best CRM options out there. Ring Central will have great exposure to clients that need a CRM with reliable phone and text messaging systems. For now the only other phone company that integrates with GHL is Twilio, and they don't even have a mobile app to make and receive calls on the go. Btw, I really like the Ring Central app! In my opinion this integration is a NO–BRAINER for…

    6 votes

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  10. Currently, all recorded calls can only be found under RingCentral's side. It is better if it can also be found on Hubspot's interface.

    6 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  11. Users who click the "Open plugin" button are redirected to a website (https://teams.ringcentral.com/assets/tab/rc/_beta/plugin-download.html?locale=en-US#/) where the most predominant button is the "download" button. The website should instead try to detect and launch the plugin, and if it is not detected, then offer to download and install the plugin.Citrix already does this with Citrix Reciever, so there's no reason that RingCentral couldn't adopt this.Alternatively, RingCentral could make the "Launch" button the predominant button and make the "Download" button smaller.The EXE installer should detect the presence of the MSI and not allow installation to continue. Right now, if the MSI version…

    6 votes

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  12. When RingCentral App detects that a Contact is not using RingCentral App, the customer doesn't want any pop-up recommendation to send an invite to the Contact to download and use RingCentral.

    5 votes

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  13. RingCentral voicemail used to work the Microsoft Teams direct routing. It recently stopped to do so with no warning. This has strained the ease of using RingCentral calling queues with Microsoft Teams. Please bring back the ability to pick and choose between RingCentral voicemail and Teams voicemail.

    5 votes

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  14. We are getting more request for combined environment with customers with MS Teams and MVP/RC Apps and they want to be able to message cross platform

    5 votes

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  15. Ability to use the Teams 2.0 dialler with any of the Chrome extension based integrations for CRM's

    5 votes

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  16. 5 votes

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  17. The Analytics Reports tab is not available on the new MS Teams. The new update does not include the Analytics Tab

    5 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  18. When I log into Salesforce, I need to re-login into Ring Central. Need to auto log into Ring Central every time we are logged into Saleforce

    5 votes

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  19. Currently, there is not a Zapier integration to add a contact to RingCentral. This would make it so much easier to add and updated contacts in Ring Central automatically.

    5 votes

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  20. I have a prospect who would benefit from native ActiveCampaign integration rather than having to use a bridging app. Many thanks.

    5 votes

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