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1394 results found

  1. Super Admins should be able to Disable the use of Restricted Global Emergency and Special service numbers as Ext. Number.

    8 votes

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  2. The MS Teams Embedded App and its associated "Ghost App" are very useful. However, enhancing it even further by extending the new "Deskphone Pairing" feature into the Ghost App can extend the usefulness even further when it comes to MS Teams integrations.

    8 votes

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  3. Hi RC Devs.Hope this is the right place to post this.In currently aware of that the new RingCentral App Presence is different from the Phone App Presecen on the API site, and since Phone is in progress of sun set (got info from your one of your devs) we need to move on to support your new App, including the white labeled solutions. Unfortunately we rely on Presence Events, and currently the Unified Presence is only available as a GET using the API. We would much appreciate if the new presence would be available as an Unified Presence Event -…

    8 votes

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    Planned  ·  1 comment  ·  Other  ·  Admin →
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  4. Plumbing companies use ServiceTitan as an effective, industry-specific CRM. Integrating a soft phone with their CRM would be a great push to migrate to RCO/ACO

    8 votes

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  5. Park location number - display on phone or recall it.Everyone benefits from this idea. Should already be available as standardize feature to place a caller in a park location number have it display as reminder. Problem arise due to rolling/changing park location number. Or at minimum, provide ability to recall park location number after hanging up the phone.

    8 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  6. Please integrate EZLynx w/ RingCentral asap. If not, we'll just move to Cicso Jabber for our phone systems. Thank you.

    8 votes

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  7. I would like to have conversational intelligence with Hubspot where it will have the ability to transcribe the conversation for recorded calls.

    8 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. Incorporate live streaming Otter.ai compatibility to create contemporaneous transcripts of voice/video meetings.

    8 votes

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  9. improve client experience with screen pops and increase compliance with call data automatically synced with QQ

    8 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  10. When trying to perform deep dive analyses on agent efficiency and effectiveness some of the most granular and thus most useful data can be queried from the Agent State History reporting API (https://developer.niceincontact.com/API/ReportingAPI#/Reporting/getAgentStateHistory). This data represents every second of an agent’s time. For states in which an agent is active on a call, it would be very helpful if the state history records cross referenced the Call ID. This would enable the analyst to develop an understanding of an issue from both the customer’s and the agent’s perspectives.

    8 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. Automatically select the country code corresponding to Customer’s country code for agents that make outbound calls to multiple regions to confirm the local country code is used or next available options based on predefined rules. Eg. If the agent is dialing to a customer in Germany then the appropriate country code (+49) should automatically be selected and reflect as in the agents caller ID.

    8 votes

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  12. An app that would integrate Grammarly to review the text before a user sends a message would ensure messages are written and read more clearly.

    8 votes

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  13. We would like to have the capability of choosing the set-up best for our company needs. At this moment, the only option we have for If caller enters no action after the prompt played 3 times is predefined by RC system. I would like to have the capability to select how many announcement to have before it chooses the next behavior.

    8 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. Even if I have the unread switch deactivated, I will prefer to be able to choose if the new unread messages can go on top of the rest of the messages (ignoring the teams, messages etc). Just put on top all the chats where I have new messages.This is because all the unread messages are spread all over the list I have in left side of the UO window and it is possible to skip some messages, especially if the list with the favorites is pretty long...

    8 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. We've recently uncovered a critical void in RingCentral's capabilities—a conspicuous absence of an API designed for the seamless integration with widely-adopted communication applications that serve as the lifeblood of countless businesses. Notably, these applications encompass indispensable tools like website chat systems and revered appointment-scheduling platforms such as Calendly.In the contemporary business landscape, Calendly stands as a linchpin for elevating productivity, offering a streamlined approach to meeting scheduling. Yet, our efforts to arrange appointments for showcasing RingCentral's UCaaS solution have encountered formidable obstacles. We find ourselves reliant on third-party video conferencing giants like Zoom and Microsoft Teams, both of which effortlessly…

    8 votes

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  16. When the caller dialed the main number and the User needs to callback, the main number will show as the User's Caller ID. When the caller dialed the direct number of the user, the caller ID will be the direct number when the user calls back.

    8 votes

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  17. The existing Message Store "List Messages" endpoint requires you to run it for each individual extension id, whether or not that extension has any messages for the specified time period (dateFrom to dateTo). This is incredibly inefficient if you have a large number of SMS enabled extensions.

    I had hoped that the Message Exports "Create Message Store Report" would allow me to pull this data more efficiently, but it takes forever to complete, so it can't reliably be run frequently.

    7 votes

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  18. Currently, the RingCentral for Outlook integration is only visible using the old Outlook layout.

    It would be great if we have the option to have this available in the new Outlook layout.

    Per Microsoft KB: COM Add-ins will not be supported in the new Outlook for Windows but will continue to work in classic Outlook for Windows.

    https://techcommunity.microsoft.com/t5/outlook-blog/add-ins-in-the-new-outlook-for-windows/ba-p/3954388

    7 votes

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  19. An API for the native Direct Routing Teams toggle would ensure that full automation of moves adds and changes via API can be achieved.

    7 votes

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  20. Please have the note-taking and transcription also integrated into salesforce. Right now, we get the recordings, but that would be really important if we could get that, too

    7 votes

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