1486 results found
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14 votes
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Microsoft PowerBi
Can we have a something that takes the data from calls, and imports it into Power Bi? the current reporting dashboard is ok, But the ability to import that into Power Bi would be great!
14 votes -
Outbound Caller ID - Label Number
To have an option to modify or change the label for Outbound Caller ID.
14 votes -
EPIC integration for RingEX
Many customers need integration EPIC.
14 votesThis has been solved with our integration with SpinSci.
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RingCentral for Salesforce: Record Types and Picklists
It would be helpful if the RingCentral for Salesforce integration allowed us to select which Record Type is used when creating Call Logs. Also, it would be helpful to enforce that only the expected values (e.g. in Picklists) are displayed to users. Presently, all active picklist values are displayed (irrespective of record type) which has the potential for errors during the call logging
14 votes -
Add Acuity Integration with RingCentral Meetings
We would like to integrate Acuity scheduling with RingCentral meetings. We have the following request from one of our staff below""In Acuity (acuityscheduling.com), there is a section on the left nav for Integrations. It is currently integrated with Zoom, so when I go to tie calendars to Zoom to autogenerate meeting links, there are very limited staff options as we now have Zoom through RingCentral. Is it possible to redo the integration with the RingCentral info instead?It is possible that this feature will be included in a future release"We would like to request this feature.Thank you.Bill
14 votes -
Call Recordings in Hubspot
Implement Call recordings in HubSpot for playback
13 votesCall Recordings for RingCentral are available for playback within the HubSpot ecosystem for each call recording and object that is created with a recording. The recording is always stored on the RingCentral side and is not available to be stored within the HubSpot environment due to storage limits
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VM Notifications to email (Outlook)
RE: Voicemail notification emails received in MS Outlook Client. when users delete the message containing the notification and attachment, the actual Voicemail message is also deleted from the RC system.Customers email platform is MS O365This is a Cisco feature: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/unified_messaging/b_11xcucumgx/b_11xcucumgx_chapter_01.html
13 votes -
Allow SCIM user extension creation without using a digital license
Would like the ability to provision users without digital license. Many users don't need a digital license until later on after onboarding, and the assignment of phone number/desk phone is a manual process so the user receives a phone number specific to their office location. Currently new users will provision until all unassigned digital licenses are used up, then fail with "License limit has been reached". Only work around is to manually create the user extension with their email so that SCIM will auto update their user attributes.
13 votes -
Change ring tone for RingCentral Chrome Extension
this would be useful to avoid agents from not hearing customers due to the ringing
13 votes -
Warm Transfer for RingCentral Salesforce
As of this time, the only option to transfer a call through RingCentral for Salesforce is with a blind transfer or a cold transfer (as stated on page of 8 of this guide https://netstorage.ringcentral.com/guides/RingCentral_for_Salesforce_RCV_and_WebRTC_guide.pdf). If we try to work around this by opening a second line to merge the calls, the first call will drop entirely. Warm transfer are incredibly important when delivering a positive customer experience, having the option to do so from the Salesforce integration would be highly valued.
13 votes -
RingCentral for HubSpot Mobile Experience
Provide a mobile experience for RingCentral for HubSpot
12 votes -
Ability to "Share" voicemails in Teams Embedded App
In the RingCentral desktop, we have the option to share voicemails which apparently is non-feature while using the Teams app. The only option we have is to "Download" but I feel that the extra steps to export and import a file as opposed to sharing the voicemail to someone within the company can be felt on our productivity.
12 votes -
RingCentral for Intune
The ability to install an auto-update MSI file for RingCentral for Intune using the MSI deployment tool.
12 votes -
Develop a Process for Automatically Removing Personal Contacts
Hello,
My team and I have been using the RingCentral for HubSpot Extension as well as the Data Sync that pushes all of our HubSpot Contacts to our RingCentral Accounts. We have only been using the sync for about 5-6 months now and have already maxed out the number of contacts we can have in our RC accounts (10,000).
With that, we can no longer search for our HubSpot contacts by name in the RC App and it causes a lot of confusion when trying to keep all communications in order.
My proposal is to add an automation/configuration within RingCentral…
12 votes -
RingCentral App for desktop will not show contacts in Manually Created Outlook 365 Contact Folders by Users
I have several users who organize their Outlook Contacts by creating additional folders in Outlook. When contacts are added to these folders, they do not show up in the RingCentral App (desktop version). They do show up in the RingCentral mobile app however. Thus, they are hitting the RingCentral system, but the RingCentral desktop app will not show them.Would like this feature added to the RingCentral App for desktop.
12 votes -
Combine Meeting/Video Calendar and task calendar - integrate w/ outlook
Currently there are two calendars in the RC App, one for video meetings and the workspace calendar. There should be one calendar in the RC app that contains everything and that can be integrated with outlook as meetings and contacts are.
12 votes -
Automated outbound calls
The automated system for outbound calls would allow the user to add numbers that they want to call in bulk and Ringcentral would automatically call all the numbers in the list one after the other without the user having to dial the number every time.The system would be useful for Recruiters, Sales agents and any other business that makes use of cold calling.I know other apps offer this service and it would be really great to have it on RC as well.
12 votes -
SEND EMAIL TO RING CENTRAL NUMBER TO RECEIVE AS TEXT
MOST CELLULAR CARRIERS HAVE THIS FEATURE AND CONSIDERING RING CENTRAL IS ACCESSED BY CELL PHONES, THIS WOULD BE NICE FOR TO BE ABLE TO SEND AN EMAI LTO THE RC NUMBER AND HAVE AS TEXT
12 votes -
Integrate with Outlook so you can click the phone icon in profile/contact cards to dial the number.
Is there a way to configure ring central desktop app to call the phone number from an outlook profile card? There's a phone icon when you hover or click on a contact in outlook but you can't click the button. Microsoft Teams works like this. It would be faster if you could just click the phone icon instead of going to RC desktop app or outlook add in and type the name / number, when you could just make two mouse clicks and dial the number right away.
12 votes
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