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1400 results found

  1. RingCentral for Salesforce: Record Types and Picklists

    It would be helpful if the RingCentral for Salesforce integration allowed us to select which Record Type is used when creating Call Logs. Also, it would be helpful to enforce that only the expected values (e.g. in Picklists) are displayed to users. Presently, all active picklist values are displayed (irrespective of record type) which has the potential for errors during the call logging

    12 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  2. Combine Meeting/Video Calendar and task calendar - integrate w/ outlook

    Currently there are two calendars in the RC App, one for video meetings and the workspace calendar. There should be one calendar in the RC app that contains everything and that can be integrated with outlook as meetings and contacts are.

    12 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. Integrate with Outlook so you can click the phone icon in profile/contact cards to dial the number.

    Is there a way to configure ring central desktop app to call the phone number from an outlook profile card? There's a phone icon when you hover or click on a contact in outlook but you can't click the button. Microsoft Teams works like this. It would be faster if you could just click the phone icon instead of going to RC desktop app or outlook add in and type the name / number, when you could just make two mouse clicks and dial the number right away.

    12 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  4. Service Web and Messaging need to "play better together"

    This document lays out 3 ways user accounts can be created. https://docs.google.com/document/d/1yQEX5ZqLB2p_ZMKNUCHgudVVYkRhPTT7w-X6BPA_JEk/edit?usp=sharing This can lead to multiple issues, such as not being able to create a user account in Service Web due to an existing email. Jeremy Loffredo is aware as well. Joliet Junior College is the customer who is raising this issue and wants these tools to work better together as it causes confusion and delays in getting users added. There also should be a report showing not only the Service Web email ID, but Messaging email ID for a specific UID - all users. The Admin should be…

    12 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  5. Park Call Key Option for RingCentral for Salesforce

    Similar to the RingCentral app and phone app provide a button within the RingCentral for Salesforce that will allow users to quickly park calls and pick up parked calls.

    11 votes
    New  ·  4 comments  ·  Integrations  ·  Admin →
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  6. RingCentral for Intune

    The ability to install an auto-update MSI file for RingCentral for Intune using the MSI deployment tool.

    11 votes
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  7. Ability for Super Admin to remove or hide Fax, Video, Messages and Text feature for standard users

    "Fax", "Video", "Message" and "Text" feature turned off or hide it from the standard user's view in RingCentral.

    11 votes
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  8. MyCase

    Incoming calls to launch known contacts in MyCase to allow entry of notes, etc

    11 votes
    3 comments  ·  Integrations  ·  Admin →
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  9. Sync part of corporate Microsoft/Google Directory

    Boulanger has a need to integrate a phone contact list. This will be for vendors, partners, other stores etc.The need here is to provide all RC users with an external contact list. Those contacts are not RC users. Two solutions are possible : 1 - either integrate a flat file so that each user is able to retrieve this list. But then this could lead to discrepancies : all users may not upload the file or when a number changes or a contact changes then this file need to be re uploaded.2 - the second solution would be to have…

    11 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  10. RingCentral for Salesforce: Ringtone settings

    The request is for the ability to change ringtone settings: off/on, change ringtone, adjust volume. The current ringtone is very loud and sounds like old-school landline.

    11 votes
    Implemented  ·  0 comments  ·  Integrations  ·  Admin →
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  11. RingCentral App for desktop will not show contacts in Manually Created Outlook 365 Contact Folders by Users

    I have several users who organize their Outlook Contacts by creating additional folders in Outlook. When contacts are added to these folders, they do not show up in the RingCentral App (desktop version). They do show up in the RingCentral mobile app however. Thus, they are hitting the RingCentral system, but the RingCentral desktop app will not show them.Would like this feature added to the RingCentral App for desktop.

    11 votes
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  12. Automated outbound calls

    The automated system for outbound calls would allow the user to add numbers that they want to call in bulk and Ringcentral would automatically call all the numbers in the list one after the other without the user having to dial the number every time.The system would be useful for Recruiters, Sales agents and any other business that makes use of cold calling.I know other apps offer this service and it would be really great to have it on RC as well.

    11 votes
    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  13. SEND EMAIL TO RING CENTRAL NUMBER TO RECEIVE AS TEXT

    MOST CELLULAR CARRIERS HAVE THIS FEATURE AND CONSIDERING RING CENTRAL IS ACCESSED BY CELL PHONES, THIS WOULD BE NICE FOR TO BE ABLE TO SEND AN EMAI LTO THE RC NUMBER AND HAVE AS TEXT

    11 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. Give admins not just the system mailbox the ability to delete disabled users in service web that were deleted in active directory

    There have been several cases that have cropped up for this issue over the years. This does not seem to be a bug since the user management is inteded to be done on the active directory side though, if we allow an admin to disable the user on the service web portal and this prevents the user from being deleted on the RC side when it has been removed on the AD side that seems to be an issue.The customers believe this should not happen. I can see if we disallow the users on service web from being disabled as…

    11 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. Enable Accept/Do Not Accept Call Queue Calls via RingCentral for Salesforce

    Allow users directly from the RingCentral for Salesforce to enable themselves to accept or not accept queue calls.

    10 votes
    New  ·  4 comments  ·  Integrations  ·  Admin →
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  16. Identify queue calls and caller id/name for these queue calls on RingCentral for Saleforce

    Allow users to determine type of calls being handled via the RingCentral for Salesforce including calls from call queues

    10 votes
    New  ·  4 comments  ·  Integrations  ·  Admin →
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  17. Integrated Company Directory Should Be Automatically Synced with Deskphones's Directory

    10 votes
    New  ·  0 comments  ·  Developer Platform  ·  Admin →
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  18. Microsoft PowerBi

    Can we have a something that takes the data from calls, and imports it into Power Bi? the current reporting dashboard is ok, But the ability to import that into Power Bi would be great!

    10 votes
    New  ·  0 comments  ·  APIs  ·  Admin →
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  19. Allowing SIPREC to our pool of SBCs for Call Monitoring

    Requesting the ability for a 3rd party (CallMiner is the one specifically for this use case, but other monitoring solutions could use this concept) to be able to utilize the SIPREC function/capability to monitor active calls. In this specific use case, we need the ability to monitor agent leg calls from Nice inContact to RC Office. The SIPREC functionality would be through our SBC infrastructure.

    10 votes
    Future Consideration  ·  1 comment  ·  Integrations  ·  Admin →
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  20. RingCentral for SalesForce: unique cti layout for sales, support etc

    SFDC users span the organization: sales, support, etc. Data collection (logging calls) may be specific to each group. Problem: In Cloud phone settings, Admins have the ability configure a single cti layoutSolution: A unique cti layout associated to a unique softphone layout or role, would allow unique data collection per group of users. see image

    10 votes
    Under Review  ·  0 comments  ·  Accessibility  ·  Admin →
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