1824 results found
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Unknown Contact Creation
Provide more settings to be able to turn off contact creation for unknown numbers
18 votes -
Monday.com Integration
You have several other CRM/Collaboration softwares. I would like to suggest Monday.com
18 votes -
Hubspot Extension - Edit Ringtone & Ringtone Volume
The only way for calls to log into Hubspot is if the RingCentral for Hubspot Chrome Extension is installed. This helps with most calls (not all) logging in Hubspot but the biggest frustration is that the extension ringer, both the ringtone sound itself and the volume of the ringtone is very loud and sounds like an old-school landline telephone. The sound is incredibly distracting and painful. There are no settings to turn this off, change the ringtone or adjust the volume. This can effect how sales/customer service teams perform and if we remove the extension then our calls won't log…
18 votesThis feature has now been released. Users can feel free to adjust their volume and ringtone options in the integration!
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Connection and synchronization of a company telephone book
Preferable LDAP connection to external LDAP's as well as the system to provide a internal speed dial list which a connection can be established from external devices via the generic SIP user interface e.g. legacy desk phones etc
18 votes -
Need RingCX for CTI to support automatically moving a Task from a converted Lead to its Contact
Use case:
Reps qualify leads in Salesforce. When a lead is qualified, they convert the lead into an account/contact/opportunity and transfer the call to account execs.
Often times, when an account exec gets the call, the record associated with the call in the 'Name' field is the lead record instead of the contact record. When the call concludes, a task is created automatically where the AE sets the call disposition and adds any relevant notes.
Since the Name (whoId) is the lead, the call record (task) does not show up under the contact's activity and since the lead has already…17 votes -
non-auto updating msi version of the desktop app
Why was the non-auto updating MSI removed? We need the desktop app installed to C:\Program Files and want to manage when the updates are deployed.
17 votes -
Integrate with eLead
Customer uses eLead CRM software and would like a standard integration.
17 votes -
Combine Meeting/Video Calendar and task calendar - integrate w/ outlook
Currently there are two calendars in the RC App, one for video meetings and the workspace calendar. There should be one calendar in the RC app that contains everything and that can be integrated with outlook as meetings and contacts are.
17 votes -
Ability to "Share" voicemails in Teams Embedded App
In the RingCentral desktop, we have the option to share voicemails which apparently is non-feature while using the Teams app. The only option we have is to "Download" but I feel that the extra steps to export and import a file as opposed to sharing the voicemail to someone within the company can be felt on our productivity.
16 votes -
Screenpop on a New browser window or tab | RC for Salesforce
Currently, the screen pop settings in RingCentral for Salesforce in lightning mode has the same behavior (Existing browser window).
It would be great if had an option for 'New browser window or tab' to work on Lightning mode.
This way, the screen pop will appear on a new window or tab whenever there's an incoming call.
16 votes -
Allow QoS Data to be pulled via API
Customer would like to pull QoS details via API to go into same dashboard they created using call logs/analytics APIs.
16 votes -
Allow Salesforce Call Logs Without Post-Call Notification Pop-Up
Option in the RingCentral for Salesforce integration to disable the post-call notification bubble/pop-up that appears when a call log is submitted, while retaining the call log functionality.
Currently, the available settings for disabling the pop-up also disable the call log screen-pop/logging behavior. We would like to continue having calls automatically logged in Salesforce but prevent the notification bubble from appearing after the call is logged.
15 votes -
Barge, Whisper, and Listen-In in RingEx for Hubspot
The Barge, Whisper, and Listen-In features in RingEX integrated with HubSpot provide valuable tools for supervisors, managers, and support teams to improve call quality, enhance agent performance, and ensure better customer experiences.
15 votes -
Call Recordings in Hubspot
Implement Call recordings in HubSpot for playback
15 votesCall Recordings for RingCentral are available for playback within the HubSpot ecosystem for each call recording and object that is created with a recording. The recording is always stored on the RingCentral side and is not available to be stored within the HubSpot environment due to storage limits
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Display Extension DND Status in RingCentral Admin Portal
Currently, there is no way for admins to view the Do Not Disturb (DND) status of users from the RingCentral Admin Portal. The only way to determine if a user has enabled DND is by accessing their individual RingCentral app, which is not scalable or practical in environments with multiple users or contact center agents.
This feature request is to add real-time visibility of each user’s DND status directly within the Admin Portal, either as a standalone column in the Users list or within each user’s profile page. Ideally, this would include:
A visual indicator (e.g., icon or label) showing…
16 votes -
Outbound Caller ID - Label Number
To have an option to modify or change the label for Outbound Caller ID.
15 votes -
Allow to switch to the old interface
Allow Admins to switch between the new and old interface.
15 votes -
Integrate with Outlook so you can click the phone icon in profile/contact cards to dial the number.
Is there a way to configure ring central desktop app to call the phone number from an outlook profile card? There's a phone icon when you hover or click on a contact in outlook but you can't click the button. Microsoft Teams works like this. It would be faster if you could just click the phone icon instead of going to RC desktop app or outlook add in and type the name / number, when you could just make two mouse clicks and dial the number right away.
15 votes -
Option to Customize or Suppress Default Task Subject in RingCentral for Salesforce Integration
Currently, the RingCentral for Salesforce integration automatically injects hardcoded text—specifically "Inbound from [Phone Number]" or "Outbound to [Phone Number]"—into the Salesforce Task Subject field upon call creation.
While the integration allows admins to configure options for the Subject picklist, it does not allow setting a true default Subject or leaving the field unpopulated for automated mapping. Setting default values directly on the Salesforce Task record type or object field gets overwritten by the CTI adapter's hardcoded payload. This forces end users to manually select a Subject from the dropdown on every call to override the string, creating unnecessary clicks and…
14 votes -
Microsoft PowerBi
Can we have a something that takes the data from calls, and imports it into Power Bi? the current reporting dashboard is ok, But the ability to import that into Power Bi would be great!
14 votes
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