857 results found

1. Archiver - 30 Day Search Limit

   Archiver has come out of beta and a new 30 day search limit has been applied. I now cannot determain quickly how many recordings are in my recording solution (prior was no limit)I cannot do a single SAR searches via the archiver tool, It has to be done in batches. 2 telephone numbers over 1 year means 24 unique searches and a lot of wasted time.:/

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2. A translating feature

   A button next to a non-English message where someone can easily translate with a click of a button

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3. Zoom Integration

   It would be great that RingCentral had some sort of integration with Zoom and other similar companies like zoom. So that we could provide a link or meeting code to people that use Zoom. Not everyone wants to join using RingCentral or have had issues with it in the past, so they are reluctant to get on a call or video call unless they use their platform. Having an option to provide them a link so they can connect to a RC call via Zoom would be great. This integration would be good for the app, RC video and RC rooms. For our organization we run into this when using RC video for our conference rooms. All the software we use in those rooms run RC only, so when we get a Zoom request our rooms become useless because none of our hardware or software can run it. So it would be good to have this type of integration to be able to use this software at anytime no matter the platform being used.

   It would be great that RingCentral had some sort of integration with Zoom and other similar companies like zoom. So that we could provide a link or meeting code to people that use Zoom. Not everyone wants to join using RingCentral or have had issues with it in the past, so they are reluctant to get on a call or video call unless they use their platform. Having an option to provide them a link so they can connect to a RC call via Zoom would be great. This integration would be good for the app, RC video and RC… more

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4. Integration with QQ Catalyst

   improve client experience with screen pops and increase compliance with call data automatically synced with QQ

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5. Grammarly app integration.

   An app that would integrate Grammarly to review the text before a user sends a message would ensure messages are written and read more clearly.

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6. Ability to Integrate BT Cloud Phone to Mactrix Order Software Machine
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7. Order the unread conversations in top of the contact list

   Even if I have the unread switch deactivated, I will prefer to be able to choose if the new unread messages can go on top of the rest of the messages (ignoring the teams, messages etc). Just put on top all the chats where I have new messages.This is because all the unread messages are spread all over the list I have in left side of the UO window and it is possible to skip some messages, especially if the list with the favorites is pretty long...

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8. Integration of RingCentral with Calendly and Other Communication Apps

   We've recently uncovered a critical void in RingCentral's capabilities—a conspicuous absence of an API designed for the seamless integration with widely-adopted communication applications that serve as the lifeblood of countless businesses. Notably, these applications encompass indispensable tools like website chat systems and revered appointment-scheduling platforms such as Calendly.In the contemporary business landscape, Calendly stands as a linchpin for elevating productivity, offering a streamlined approach to meeting scheduling. Yet, our efforts to arrange appointments for showcasing RingCentral's UCaaS solution have encountered formidable obstacles. We find ourselves reliant on third-party video conferencing giants like Zoom and Microsoft Teams, both of which effortlessly synchronize with Calendly. Regrettably, RingCentral falls short in this regard.In light of our pressing circumstances, we urgently request your intervention to initiate a dialogue with your development team. Our aim is to explore avenues for the realization of a seamless and robust integration between RingCentral and these widely sought-after applications. Time is of the essence, as Prism Network Solutions is currently executing marketing strategies hinging on prospects using Calendly to book appointments with us.In the pursuit of this transformative endeavor, we implore you to contact the key stakeholder within your team, one who can spearhead this integration effort. We stand on the precipice of a game-changing enhancement, and we eagerly anticipate your expeditious response. We extend our deepest gratitude in advance for your pivotal role in this matter.

   We've recently uncovered a critical void in RingCentral's capabilities—a conspicuous absence of an API designed for the seamless integration with widely-adopted communication applications that serve as the lifeblood of countless businesses. Notably, these applications encompass indispensable tools like website chat systems and revered appointment-scheduling platforms such as Calendly.In the contemporary business landscape, Calendly stands as a linchpin for elevating productivity, offering a streamlined approach to meeting scheduling. Yet, our efforts to arrange appointments for showcasing RingCentral's UCaaS solution have encountered formidable obstacles. We find ourselves reliant on third-party video conferencing giants like Zoom and Microsoft Teams, both of which effortlessly… more

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9. A feature that shows which party disconnected the call.

   A report or a feature from Analytics or from the Portal that would show which party disconnected the call: was it the caller or the called party. This would help us in monitoring the calls.

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10. Add an attachment (files, images, etc.) using HVSMS

    To be able to add attachments like files or images using the High Volume SMS.

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11. Smart Routing Caller ID Number using Embedded App

    When the caller dialed the main number and the User needs to callback, the main number will show as the User's Caller ID. When the caller dialed the direct number of the user, the caller ID will be the direct number when the user calls back.

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12. Callers phone number will show when the call is transferred to another extension

    Caller phone number will show when the call is transferred to another extension or department

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13. Provide RingCentral Service Status APIs

    Customer wants ability to query, or subscribe to webhook for service status updates similar to information available at status.ringcentral.com.Similar request from LaSalle (who also is a partner and wants to build a central interface for customers)Lasalle UID: 2413574020https://rc.lightning.force.com/lightning/r/Account/0012H00001Z7aMsQAJ/view12K ARR

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14. RingCentral for SalesForce: warm transfer

    To build warm transfer in WebRTC call controls

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15. Azure/OKTA Automated Provisioning: push user attribute: profile picture

    Currently, updating profile pictures by the Admins is currently not available but the customer wants to understand if we have a roadmap to add this directly or through OKTA in the future? Thank you

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16. Need Multi-Tenant SIP trunks between RC (All Brands/GSPs) and 3rd Party Contact Center/IVR vendors for RC customer choosing RC MVP only...

    ...for the purpose of sending inbound PSTN calls to the 3rd Party CC/IVR and receiving Agent leg calls to RC user devices. Basically mirroring our own integration with NiC/InContact with vendors like, Five9, Enghouse, Genesys, Amelia...etc. Currently, CENG fields these requests and builds these connections per customer which ties up CENG,Ops and Engineering resources for each deployment. Product,Engineering and Ops have already setup similar connections with Five9s with plans for others like Enghouse, Genesys and Avaya but these are being setup for one direction/traffic type only....Agent Leg to RC users. The concern for providing "inbound PSTN to 3rd party CC/IVR" is more about inbound metering and using our own core telephony resources to process inbound calls to be directed to the offnet vendor. Building the routing logic (similar to CCRN) and trunks are simple, but addressing how we handle metering/billing of these calls would need to be considered since for RCCC/CCRN traffic, we dont meter these calls on our own, InContact handles the call logging, analytics and metering of the inbound traffic. We would also have to address how we would handle Outbound PSTN routing..if at all...for this type of 3rd Party CC/IVR integration...but at the very least, we could handle the Inbound to CC/IVR and Agent Leg from CC/IVR

    ...for the purpose of sending inbound PSTN calls to the 3rd Party CC/IVR and receiving Agent leg calls to RC user devices. Basically mirroring our own integration with NiC/InContact with vendors like, Five9, Enghouse, Genesys, Amelia...etc. Currently, CENG fields these requests and builds these connections per customer which ties up CENG,Ops and Engineering resources for each deployment. Product,Engineering and Ops have already setup similar connections with Five9s with plans for others like Enghouse, Genesys and Avaya but these are being setup for one direction/traffic type only....Agent Leg to RC users. The concern for providing "inbound PSTN to 3rd party CC/IVR"… more

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17. Integrate with Google Translate

    We need a translator from time to time, and while Google Translate is not perfect, it would be good enough. You can have Google Translate use audio on the computer speakers, but it doesn't come through in the conversation. Is there a way to make that work?

    6 votes

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18. Integration and/or App for SalesLoft

    SalesLoft has the ability to make calls from their website. It would be great to use RingCentral.

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19. Better integrate with Microsoft FindTime

    We use FindTime a lot and when using RingCentral Video links with FindTime we run into a bunch of problems.I opened a ticket with support (12440948) and they suggested a feature request.They confirmed: I was not able to click the meeting invite to start the RCV meeting. I had to manually copy and paste the link into my Google Chrome Browser for it to work. What is also odd is that when I did that and put it into Chrome, it added a semi-colon which made the link invalid. Once I removed the semi-colon, it worked perfectly.

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20. Salesforce Plugin - Improved error handling messages would help users to better understand what has gone wrong

    When users receive an error with RC component in Salesforce this is a very generic display message; it would help if this could display the actual salesforce error message rather than "Sorry, we’ve failed to log your call. Please try again later’"

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