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1393 results found

  1. RingCentral for Salesforce: Ringtone settings

    The request is for the ability to change ringtone settings: off/on, change ringtone, adjust volume. The current ringtone is very loud and sounds like old-school landline.

    11 votes
    Implemented  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  2. RingCentral App for desktop will not show contacts in Manually Created Outlook 365 Contact Folders by Users

    I have several users who organize their Outlook Contacts by creating additional folders in Outlook. When contacts are added to these folders, they do not show up in the RingCentral App (desktop version). They do show up in the RingCentral mobile app however. Thus, they are hitting the RingCentral system, but the RingCentral desktop app will not show them.Would like this feature added to the RingCentral App for desktop.

    11 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. SEND EMAIL TO RING CENTRAL NUMBER TO RECEIVE AS TEXT

    MOST CELLULAR CARRIERS HAVE THIS FEATURE AND CONSIDERING RING CENTRAL IS ACCESSED BY CELL PHONES, THIS WOULD BE NICE FOR TO BE ABLE TO SEND AN EMAI LTO THE RC NUMBER AND HAVE AS TEXT

    11 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. Give admins not just the system mailbox the ability to delete disabled users in service web that were deleted in active directory

    There have been several cases that have cropped up for this issue over the years. This does not seem to be a bug since the user management is inteded to be done on the active directory side though, if we allow an admin to disable the user on the service web portal and this prevents the user from being deleted on the RC side when it has been removed on the AD side that seems to be an issue.The customers believe this should not happen. I can see if we disallow the users on service web from being disabled as…

    11 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. HubSpot Video Meeting Scheduler

    RingCentral for HubSpot should work with the HubSpot meeting scheduler to automatically update calendar links and meeting invites

    10 votes
    New  ·  4 comments  ·  Integrations: HubSpot  ·  Admin →
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  6. RingCentral for HubSpot Mobile Experience

    Provide a mobile experience for RingCentral for HubSpot

    10 votes
    New  ·  6 comments  ·  Integrations: HubSpot  ·  Admin →
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  7. Identify queue calls and caller id/name for these queue calls on RingCentral for Saleforce

    Allow users to determine type of calls being handled via the RingCentral for Salesforce including calls from call queues

    10 votes
    New  ·  4 comments  ·  Integrations: Other  ·  Admin →
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  8. Integrated Company Directory Should Be Automatically Synced with Deskphones's Directory

    10 votes
    New  ·  0 comments  ·  Developer Console  ·  Admin →
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  9. Screenpop on a New browser window or tab | RC for Salesforce

    Currently, the screen pop settings in RingCentral for Salesforce in lightning mode has the same behavior (Existing browser window).

    It would be great if had an option for 'New browser window or tab' to work on Lightning mode.

    This way, the screen pop will appear on a new window or tab whenever there's an incoming call.

    10 votes
    4 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  10. Allowing SIPREC to our pool of SBCs for Call Monitoring

    Requesting the ability for a 3rd party (CallMiner is the one specifically for this use case, but other monitoring solutions could use this concept) to be able to utilize the SIPREC function/capability to monitor active calls. In this specific use case, we need the ability to monitor agent leg calls from Nice inContact to RC Office. The SIPREC functionality would be through our SBC infrastructure.

    10 votes
    Future Consideration  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  11. RingCentral for SalesForce: unique cti layout for sales, support etc

    SFDC users span the organization: sales, support, etc. Data collection (logging calls) may be specific to each group. Problem: In Cloud phone settings, Admins have the ability configure a single cti layoutSolution: A unique cti layout associated to a unique softphone layout or role, would allow unique data collection per group of users. see image

    10 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  12. Zero Destination for Physical Phones without Custom Config

    Most, if not all Communications systems have the ability to set a zero destination for physical phones. This is a critical need in the Hospitality, Healthcare, and SLED space. Example: A guest is in their hotel room and would like to speak to the front desk. Invariably, zero is pushed, It is engrained behavior. Hospital Rooms have the same need.In SLED, many common area phones provide the same function. Dial zero for assistance or information.Our inability to perform this basic task is causing our team(s) to have to sell around and/or creatively solve for this need.

    10 votes
    Under Review  ·  0 comments  ·  Developer Console  ·  Admin →
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  13. Salesforce integration - Log all calls regardless of RingCentral for the Salesforce browser is closed

    If you are out of the office, not logged in (aka after business hours), and Salesforce is not open at all times, then calls do not log. This creates the issue of all calls received outside business hours or to users who are out of the office... are not logging in to Salesforce CRM.

    10 votes
    Planned  ·  1 comment  ·  Integrations: Salesforce  ·  Admin →
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  14. More Zapier Actions

    I would benefit from being able to automatically add a ringcentral contact once a contact is created on my CRM (Lawcus) or Google. Right now both the actions and triggers on Zapier are quite limited.

    10 votes
    Future Consideration  ·  2 comments  ·  Integrations: Other  ·  Admin →
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  15. Allow setting DID and Ext with SCIM endpoint at creation time

    Allow the SCIM source to pass the phoneNumbers of type work for DID and other for extension at create time to select which unassigned extension to use and set the extension number.The phoneNumbers parameter exists and can be set, but does nothing on creation. It would be great to set the numbers in the source directory and have the process automatically select the correct unassigned extension if available based on the DID provided. The creation process could also set the extension number to the value provided. These are the fields that are returned everywhere else for existing users.

    10 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. More control over apps for team chats

    We use various integrations with some of our chats that provide us updates from monitoring and status providers for our systems like Statuspage, OpsGenie, Pingdom, Jira, etc. The problem is that when the people who make the apps leave the company it breaks these integrations, and they are used by more than just the person who made them. It would be nice if you could create these integrations so they are not tied to a specific user or be able to reassign them to another user to manage. Also the ability for team admins to be able to manage all…

    10 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  17. A Site's Custom Answering Rule should have the option to route calls to an External Number

    Site has External Afterhours answering service. During Holidays calls to the site need to route externally but there is no option to route calls to an external number. Currently, to do so a User needs to be added to route the call.

    10 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. To able to use Restricted global emergency and special service numbers as Ext. Number

    Super Admins should be able to Disable the use of Restricted Global Emergency and Special service numbers as Ext. Number.

    9 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  19. Identifier on the deskphone if it's registered on a different account/location

    Since the business is adding an existing device to their RingCentral account, it would be very helpful if there's some sort of Flag or Warning that will show on the actual desk phone when they add it to their RingCentral account that will tell them the device is already registered on another account instead of them calling support. It will save more time for them instead of trying to register a device that cannot be registered since it is already added to a different account.

    9 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  20. RingCentral for Outlook using New Outlook

    Currently, the RingCentral for Outlook integration is only visible using the old Outlook layout.

    It would be great if we have the option to have this available in the new Outlook layout.

    Per Microsoft KB: COM Add-ins will not be supported in the new Outlook for Windows but will continue to work in classic Outlook for Windows.

    https://techcommunity.microsoft.com/t5/outlook-blog/add-ins-in-the-new-outlook-for-windows/ba-p/3954388

    9 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
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