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1405 results found

  1. Archiver - 30 Day Search Limit

    Archiver has come out of beta and a new 30 day search limit has been applied. I now cannot determain quickly how many recordings are in my recording solution (prior was no limit)I cannot do a single SAR searches via the archiver tool, It has to be done in batches. 2 telephone numbers over 1 year means 24 unique searches and a lot of wasted time.:/

    7 votes
    Under Review  ·  4 comments  ·  Integrations  ·  Admin →
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  2. Zoom Integration

    It would be great that RingCentral had some sort of integration with Zoom and other similar companies like zoom. So that we could provide a link or meeting code to people that use Zoom. Not everyone wants to join using RingCentral or have had issues with it in the past, so they are reluctant to get on a call or video call unless they use their platform. Having an option to provide them a link so they can connect to a RC call via Zoom would be great. This integration would be good for the app, RC video and RC…

    7 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  3. Status based call handling options

    What I would like to get a solution forWhile in a meeting status, calls should be forwarded directly to voice mail and they are not disrupted during the meeting while in this statusIn the instance when a meeting ends early, and the user tries to change their status from in a meeting to available, the system is changing the status back to in a meeting (the user has their outlook calendar synced with ringcentral)There needs to be a way to modify call handling settings and associate them with statuses, examples:Status: out of office, set calls to forward to cell numberStatus:…

    7 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  4. App to integrate Odoo with Ring Central

    An app to integrate Odoo with Ring Central would be helpful.

    7 votes
    Future Consideration  ·  1 comment  ·  Integrations  ·  Admin →
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  5. Desktop to Handset

    We need to be able to dial on the desktop app or click "return call" and then pick up the phone and it be ringing. In general you desktop app and physical phone need to work seamlessly. Currently its about as broken as something can be.

    7 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. Send Read Receipts

    Send Read Receipts

    7 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  7. Ability to Integrate BT Cloud Phone to Mactrix Order Software Machine

    7 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  8. Screen Pop Question for Dynamics integration

    We have implemented the integration between RingCentral and Dynamics 365, and it is working. Our user base has asked us if we can change the screen pop to open in a new tab, as if they are working on in a Dynamics screen and they receive an incoming call the screen pop in the current tab overrides what they are currently working on and they are losing work.I cannot see a setting that request the pop open in a new tab, are we able to do this, and if so can you point me in the direction of the setting…

    7 votes
    Under Review  ·  2 comments  ·  Integrations  ·  Admin →
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  9. Log recorded calls in Hubspot.

    Currently, all recorded calls can only be found under RingCentral's side. It is better if it can also be found on Hubspot's interface.

    7 votes
    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  10. Add an attachment (files, images, etc.) using HVSMS

    To be able to add attachments like files or images using the High Volume SMS.

    7 votes
    0 comments  ·  Integrations  ·  Admin →
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  11. AI Transcription in RC App to RC for Salesforce

    Need to get the AI transcribed notes from RC app to RC for Salesforce

    6 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  12. Using Multiple Entity IDs to one RC Account

    Ability to use multiple Entity IDs on different region to only one RingCentral account

    6 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  13. Synchronization of External Shared Contacts between RingEX and RingCX Directories

    Feature Request: Synchronization of External Shared Contacts between RingEX and RingCX Directories

    Request Overview: The customer requests the ability for external shared contacts that appear in the RingEX company directory to also be visible in the RingCX directory.

    Current Behavior: Currently, external shared contacts added to the RingEX company directory do not automatically appear in the RingCX directory. This lack of synchronization requires users to manually add or manage contacts across both platforms, resulting in duplication of efforts and potential discrepancies between directories.

    Requested Enhancement: Enable automatic synchronization of external shared contacts between the RingEX company directory and the RingCX…

    6 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  14. RC App - Export Data Custom Date

    I can only export data up to 180 days from the RC App, I need to make it more than 180 days.

    6 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  15. Provide features to personalize the default logging of a subject line.

    I would love to be able to personalize the default subject line logged for an SMS in Salesforce. Notably, if I could make it "SMS with <name>" or--even better--"SMS about <x>" from the first line in my notes or something of the like.

    6 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  16. HubSpot Contacts for Unknown Numbers

    HubSpot keeps saving new inbound calls as contacts on BT Account whenever we receive a call from Unknown numbers. It would be best it to relate those Unknown numbers to existing contacts

    6 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  17. Uninstall from all user profiles

    Current methods allow for IT to uninstall the RingCentral EXE app from one user/profile (ie the logged in user) but there should be a method to allow IT to uninstall/remove the EXE from all users/profiles that could exist on a machine.

    The new MSI deployment tool allows IT to centrally deploy the EXE so it would be preferred to enhance this same tool vs a separate tool for uninstalls.

    6 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  18. Bulk MS teams Disconnect or Reconnect

    Bulk Disconnection and Connecting MS Teams via Service Web or admin portal for Super admin.

    6 votes
    New  ·  1 comment  ·  Accessibility  ·  Admin →
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  19. View call transcripts

    Ability to view the call transcripts of other users as as super admin

    6 votes
    0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  20. No pop-up recommendation to send an invite to download and use RingCentral to Contacts that are non-RingCentral users

    When RingCentral App detects that a Contact is not using RingCentral App, the customer doesn't want any pop-up recommendation to send an invite to the Contact to download and use RingCentral.

    6 votes
    1 comment  ·  Developer Platform  ·  Admin →
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