1619 results found

1. Extend new Deskphone Pairing feature into MS Teams Embedded App "Ghost App"

   The MS Teams Embedded App and its associated "Ghost App" are very useful. However, enhancing it even further by extending the new "Deskphone Pairing" feature into the Ghost App can extend the usefulness even further when it comes to MS Teams integrations.

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   Future Consideration  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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2. Ability For Super Admins to archive SMS, Fax and Voice messages through to their SFTP server like their call recordings for all their ex...

   ...tensions. Currently Admins can only archive call recordings for all their extensions on their SFTP server while SMS, Fax and Voice messages needs to be done per extension and the customer would like to have this ability as well as an Admin.

   8 votes

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   Under Review  ·  0 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
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3. Integrate with Google Translate

   We need a translator from time to time, and while Google Translate is not perfect, it would be good enough. You can have Google Translate use audio on the computer speakers, but it doesn't come through in the conversation. Is there a way to make that work?

   8 votes

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   Under Review  ·  0 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
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4. Tekion CRM integration

   This is a new car dealership platform that many dealerships are moving to.

   8 votes

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   Under Review  ·  1 comment  ·  Integrations: Other  ·  Delete…  ·  Admin →
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5. HUD feature available in Salesforce App

   The HUD feature in the RingCentral app that is great for our users to see who else is available when calls have to be transferred or escalated to another support tier. Currently this feature, or something similiar, is not available in the RingCentral for Salesforce App (Package Name: rcsfpackage). It would be useful to either have HUD or a similar object in the SF Org.

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   Under Review  ·  1 comment  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
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6. call forwarding for external number let ringcentral system take over the handling of calls for external number

   when calls are routed to external number , cx wanted that the call handling set by ringcentral be followed rather than the call handling of the external number carrier. to avoid call failing.

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   Under Review  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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7. Send webhooks for Unified Presence events

   Hi RC Devs.Hope this is the right place to post this.In currently aware of that the new RingCentral App Presence is different from the Phone App Presecen on the API site, and since Phone is in progress of sun set (got info from your one of your devs) we need to move on to support your new App, including the white labeled solutions. Unfortunately we rely on Presence Events, and currently the Unified Presence is only available as a GET using the API. We would much appreciate if the new presence would be available as an Unified Presence Event - like the old event for Phone, Extension Presence Event. If that's not an option I would much appreciate if you would notify me - and in that case I would guess that we must change the engine of our app to do some intensive polling using the GET method to keep Presence synced???Note* I'm open for ideas if you got any, though have spoken with tech support who recommened me going straight to the developer community and make a feature request since he couldn't find much regarding the topic.Thanks in advance.Hope it makes sense and feel free to contact me!

   Hi RC Devs.Hope this is the right place to post this.In currently aware of that the new RingCentral App Presence is different from the Phone App Presecen on the API site, and since Phone is in progress of sun set (got info from your one of your devs) we need to move on to support your new App, including the white labeled solutions. Unfortunately we rely on Presence Events, and currently the Unified Presence is only available as a GET using the API. We would much appreciate if the new presence would be available as an Unified Presence Event -… more

   8 votes

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   Planned  ·  1 comment  ·  APIs  ·  Delete…  ·  Admin →
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8. Add ServiceTitan Integration

   Plumbing companies use ServiceTitan as an effective, industry-specific CRM. Integrating a soft phone with their CRM would be a great push to migrate to RCO/ACO

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   Planned  ·  0 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
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9. RingCentral Terraform Provider - Infrastructure as Code for Admins

   As a RingCentral customer I would like to see the development team look to offer infrastructure as code support for RingCentral, such as Terraform or Ansible. Allowing customers to automate the provision and ongoing management of resoruces in RingCentral accounts.As a customer with over 230 sites each with multiple users, IVRs, Queues and devices, being able to manage this as code provides both consistency and an ability to scale.Although the APIs are useful, our engineers prefer to work with Infrastructure as Code (IaC) as it is a lot easier. Allowing us to focus on meeting business requests, rather than developing scripts and code!

   As a RingCentral customer I would like to see the development team look to offer infrastructure as code support for RingCentral, such as Terraform or Ansible. Allowing customers to automate the provision and ongoing management of resoruces in RingCentral accounts.As a customer with over 230 sites each with multiple users, IVRs, Queues and devices, being able to manage this as code provides both consistency and an ability to scale.Although the APIs are useful, our engineers prefer to work with Infrastructure as Code (IaC) as it is a lot easier. Allowing us to focus on meeting business requests, rather than developing… more

   8 votes

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   Under Review  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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10. Add "Ask First" Feature to HubSpot Plug In

    You can only blind transfer with the HubSpot Plug In. We need to be able to talk to who we are transferring to first. Please add this feature. It is already a RingCentral Feature just need the option added to the HubSpot Plug In.

    8 votes

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    3 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGeorge (Product Manager - Analytics, RingCentral) responded

    This feature is available today

11. Make compatible with Otter.ai

    Incorporate live streaming Otter.ai compatibility to create contemporaneous transcripts of voice/video meetings.

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    Under Review  ·  0 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
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12. API for managing cost center in RC

    API to manage cost center in Ring central.

    8 votes

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13. Status based call handling options

    What I would like to get a solution forWhile in a meeting status, calls should be forwarded directly to voice mail and they are not disrupted during the meeting while in this statusIn the instance when a meeting ends early, and the user tries to change their status from in a meeting to available, the system is changing the status back to in a meeting (the user has their outlook calendar synced with ringcentral)There needs to be a way to modify call handling settings and associate them with statuses, examples:Status: out of office, set calls to forward to cell numberStatus: in a meeting, send calls to voicemailStatus: available, forward calls to cell phoneThese statuses and actions need to be able to be manipulated by the user, refer to Mitel’s currently call status settings.

    What I would like to get a solution forWhile in a meeting status, calls should be forwarded directly to voice mail and they are not disrupted during the meeting while in this statusIn the instance when a meeting ends early, and the user tries to change their status from in a meeting to available, the system is changing the status back to in a meeting (the user has their outlook calendar synced with ringcentral)There needs to be a way to modify call handling settings and associate them with statuses, examples:Status: out of office, set calls to forward to cell numberStatus:… more

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    Under Review  ·  0 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
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14. Cross Reference Call ID in Agent State History Reporting API

    When trying to perform deep dive analyses on agent efficiency and effectiveness some of the most granular and thus most useful data can be queried from the Agent State History reporting API (https://developer.niceincontact.com/API/ReportingAPI#/Reporting/getAgentStateHistory). This data represents every second of an agent’s time. For states in which an agent is active on a call, it would be very helpful if the state history records cross referenced the Call ID. This would enable the analyst to develop an understanding of an issue from both the customer’s and the agent’s perspectives.

    8 votes

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15. Order the unread conversations in top of the contact list

    Even if I have the unread switch deactivated, I will prefer to be able to choose if the new unread messages can go on top of the rest of the messages (ignoring the teams, messages etc). Just put on top all the chats where I have new messages.This is because all the unread messages are spread all over the list I have in left side of the UO window and it is possible to skip some messages, especially if the list with the favorites is pretty long...

    8 votes

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16. Use click to dial in excel

    Use click to dial in excelIntegrate RingCentral in Microsoft ExcelClick the number in excel and it will dial using RingCentral appOur customer uses Excel a lot and they need to call contacts coming from the Excel spreadsheet frequently.Please develop a feature in which RingCentral click-to-dial will work on an Excel spreadsheet.

    8 votes

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    2 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
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17. Smart Routing Caller ID Number using Embedded App

    When the caller dialed the main number and the User needs to callback, the main number will show as the User's Caller ID. When the caller dialed the direct number of the user, the caller ID will be the direct number when the user calls back.

    8 votes

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    0 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
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18. App Connect: auto-log against all matching contacts

    Auto log calls to all matching contacts (multiple contacts)

    7 votes

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19. Call Park for RingEX HubSpot

    Allow users to park calls within the Integraiton

    7 votes

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    New  ·  4 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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20. ringcentral salesforce integration

    Call Log Association Issue: from SalesForce to RingCentral
    When initiating a "Click-To-Dial" call from a Person Account and associating the auto call log with a specific Case through the "Related To" field, the call log appears on the Person account but not in the associated Case feed. Please review to attached video for example.

    • 

    7 votes

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    New  ·  0 comments  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
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