Settings and activity
88 results found
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160 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This feature is currently in open beta and available for all!
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169 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!
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642 votes
Matt
supported this idea
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382 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
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475 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status
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4 votes
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101 votes
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19 votes
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10 votesUnder Review · 2 comments · Developer Platform, APIs, & Integrations » Integrations: Other · Admin →
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82 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This has been implemented! Please ensure you are on the latest version of the app 22.3.3. Latest version will be rolled out across this week 9/20-9/26.Learn more about in app bulk voicemail deletion here: https://support.ringcentral.com/app/phone/desktop-web/managing-voicemails-ringcentral-app-desktop-web.html
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297 votes
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4 votesFuture Consideration · 2 comments · Developer Platform, APIs, & Integrations » Integrations: Other · Admin →
An error occurred while saving the comment -
15 votes
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13 votes
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73 votes
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77 votes
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40 votesUnder Review ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.
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4 votes
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21 votes
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225 votes
The RC App only pulls in personal contacts currently. Please allow the ability to pull from the Global Address List in Office 365 as well.