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23 results found

  1. Analytics

    7 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Don Marshall supported this idea  · 

  2. Run Reports for users synced in RingCentral And Microsoft Teams

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Don Marshall supported this idea  · 

  3. Shared SMS were multiple users can receive and send SMS on specific number

    795 votes

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    164 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!


    To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.


    Thank you! 

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    Don Marshall commented  · 

    Any update and is there a Beta version availible?

  4. Voicemail Setting Permission for custom role

    36 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Don Marshall supported this idea  · 

  5. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    642 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Don Marshall supported this idea  · 

  6. Business Analytics - Average Speed of Answer per Queue

    3 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Don Marshall supported this idea  · 

  7. Audit Trail Enhancements

    244 votes

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    68 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

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    Don Marshall commented  · 

    If an admin disables an account we don't know who? Especially in very large accounts?

  8. RingCentral App Compatibility with Paralells Virtual Desktop

    1 vote

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Don Marshall shared this idea  · 

  9. Object and Meta Data tagging capabilities of our call recordings so we can set specific retention policies by Team in our custom storage

    8 votes

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    Future Consideration  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Don Marshall commented  · 

    Object and Meta Data tagging capabilities of our call recordings so we can set specific retention policies by Team in our custom storage

    Don Marshall shared this idea  · 

  10. Want to turn off the ability for external calls to RC to dial by extension number after a greeting or from IVR.

    14 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. Display our company logo alongside Caller ID to outgoing call recipients

    14 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  12. Need APIs to expose license usage details for BI reporting

    34 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Admin →
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  13. RCV - Bring Back Whiteboard, Annotate, Voting/Raising of Hand Feature in RC Meetings

    124 votes

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    Implemented  ·  29 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  14. Custom fax coverpage upload allowable for Email faxes please!!! - HIPPA

    73 votes

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    Future Consideration  ·  37 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  15. Different Call Recording Announcement settings per site

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  16. Dial by Name directory by site

    28 votes

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    3 comments  ·  Phone & Messaging » Other  ·  Admin →
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  17. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    297 votes

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    Planned  ·  96 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Don Marshall supported this idea  · 

  18. Integrate heytaco!

    2 votes

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    Future Consideration  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    Don Marshall commented  · 

    Hey Taco is available in Slack and MS Teams . So my customer migrating from those platforms are missing Hey Taco to give Kudos to their employees as they has in the past!!!!

  19. Domain Control

    66 votes

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    Implemented  ·  15 comments  ·  Phone & Messaging » Application  ·  Admin →
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  20. Mark text messages, voicemails, missed call notifications as unread when already read

    59 votes

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    Implemented  ·  20 comments  ·  Phone & Messaging  ·  Admin →
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