Settings and activity

22 results found

1. Run Reports for users synced in RingCentral And Microsoft Teams

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Don Marshall supported this idea  ·  Jul 19, 2024

2. Shared SMS were multiple users can receive and send SMS on specific number

   643 votes

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   130 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024. 

   
   

   Planned for Q2 2024.

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   Don Marshall commented  ·  May 8, 2024  ·  Edit…  ·  Delete…

   Any update and is there a Beta version availible?

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3. Voicemail Setting Permission for custom role

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Don Marshall supported this idea  ·  May 6, 2024

4. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

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   Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Don Marshall supported this idea  ·  Apr 9, 2024

5. Business Analytics - Average Speed of Answer per Queue

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Don Marshall supported this idea  ·  Apr 9, 2024

6. Audit Trail Enhancements

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   60 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

   
   

   In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

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   Don Marshall commented  ·  Aug 18, 2021  ·  Edit…  ·  Delete…

   If an admin disables an account we don't know who? Especially in very large accounts?

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7. RingCentral App Compatibility with Paralells Virtual Desktop

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Don Marshall shared this idea  ·  Jul 28, 2023

8. Object and Meta Data tagging capabilities of our call recordings so we can set specific retention policies by Team in our custom storage

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   Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Don Marshall commented  ·  May 19, 2022  ·  Edit…  ·  Delete…

   Object and Meta Data tagging capabilities of our call recordings so we can set specific retention policies by Team in our custom storage

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   Don Marshall shared this idea  ·  May 4, 2022

9. Want to turn off the ability for external calls to RC to dial by extension number after a greeting or from IVR.

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Display our company logo alongside Caller ID to outgoing call recipients

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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11. Need APIs to expose license usage details for BI reporting

    34 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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12. RCV - Bring Back Whiteboard, Annotate, Voting/Raising of Hand Feature in RC Meetings

    121 votes

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    Implemented  ·  29 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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13. Custom fax coverpage upload allowable for Email faxes please!!! - HIPPA

    69 votes

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    Future Consideration  ·  36 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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14. Different Call Recording Announcement settings per site

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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15. Dial by Name directory by site

    28 votes

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    3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This feature is available. To learn more on how to implement, refer to this Knowledge Base article: Configuring the Dial-by-Name Directory in the RingCentral Admin Portal

16. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    259 votes

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    Planned  ·  88 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Don Marshall supported this idea  ·  May 6, 2024

17. Integrate heytaco!

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    Future Consideration  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Don Marshall commented  ·  Aug 27, 2021  ·  Edit…  ·  Delete…

    Hey Taco is available in Slack and MS Teams . So my customer migrating from those platforms are missing Hey Taco to give Kudos to their employees as they has in the past!!!!

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18. Domain Control

    65 votes

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    Implemented  ·  15 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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19. Mark text messages, voicemails, missed call notifications as unread when already read

    59 votes

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    Implemented  ·  20 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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20. Allow admin management of virtual background feature for meetings

    34 votes

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    Under Review  ·  3 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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