Settings and activity

152 results found

1. Allow multiple people to call monitor at the same time

   68 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Lizzie Tecson supported this idea  ·  Jun 2, 2025

2. Can answer call while on an active call on mobile number and have option to answer incoming call on RC mobile app using mobile data conn...

   30 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Lizzie Tecson supported this idea  ·  May 27, 2025

3. Emergency Setup for Outages

   19 votes

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   New  ·  2 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Lizzie Tecson supported this idea  ·  May 19, 2025

4. Improve AI Transcription

   50 votes

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   New  ·  7 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Lizzie Tecson supported this idea  ·  May 19, 2025

5. Assign co-host in RingCentral Video

   90 votes

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   Future Consideration  ·  20 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Lizzie Tecson supported this idea  ·  May 19, 2025

6. Shared SMS were multiple users can receive and send SMS on specific number

   1,445 votes

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   Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Lizzie Tecson supported this idea  ·  May 16, 2025

7. Support for SSO across multiple Entra ID tenants.

   142 votes

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   Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lizzie Tecson supported this idea  ·  May 9, 2025

8. CNAM feature for Canada

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   116 votes

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   Implemented  ·  23 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Lizzie Tecson supported this idea  ·  Apr 8, 2025

9. Assign Call Delegation Assistants or Delegates on a user extension that is part of the call queue

   8 votes

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Lizzie Tecson shared this idea  ·  Mar 26, 2025

10. Disable Incming SMS Only

    21 votes

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    3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Lizzie Tecson supported this idea  ·  Mar 26, 2025

11. SMS Inbound/Outbound Reports

    4 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Lizzie Tecson supported this idea  ·  Mar 20, 2025

12. Increase contact maximum capacity

    19 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Lizzie Tecson supported this idea  ·  Mar 19, 2025

13. Remove Guest User in RC app/Admin Portal

    32 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Lizzie Tecson supported this idea  ·  Mar 18, 2025

14. Remove Missed call tracking for a Call Queue call.

    31 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Lizzie Tecson supported this idea  ·  Mar 13, 2025

15. Access Analytics Reports and Call Queue Admin without changing the role and permission

    10 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Lizzie Tecson supported this idea  ·  Mar 13, 2025

16. Internal call recording per user disable feature for automatic call recording

    31 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Lizzie Tecson supported this idea  ·  Feb 28, 2025

17. Super admin Role on the Account are capable of Data export / Message Data Export

    4 votes

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    0 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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    Lizzie Tecson supported this idea  ·  Feb 11, 2025

18. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

    213 votes

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    Planned  ·  44 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Lizzie Tecson supported this idea  ·  Feb 6, 2025

19. Automatic forwarding of calls to external number if there's an outage

    17 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Lizzie Tecson supported this idea  ·  Feb 4, 2025

20. Performance report for 12 months (YTD)

    18 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Lizzie Tecson supported this idea  ·  Feb 4, 2025