233 results found
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Add Message like features to SMS Threads
We text our clients a LOT. To the point it can be difficult to keep track of things that have been addressed or not. Having some of the functionality available in normal Messages for SMS threads would be a huge help to manage them. I realize SMS doesn't support the interactive type features where both sides of a convo see things (tasks, events, etc). But being able to do things like Pin specific texts, Attach files to a thread, have the images tab show any images sent/received, assign a task/event (and perhaps give the task assignee visibility to the thread),…
7 votes -
Option to delete all SMS and Internal Messages sent and received in the RingCentral Desktop App.
Currently, bulk delete is available per conversation only but the customer wanted to clear out all the SMS and internal messaging ever sent and received in one click.
8 votes -
Download and save text message strings
The ability to download and save messages contained in the text feature. I like to save certain texts as a reference, perhaps inserting into an email or other media. I've used Amazon Chime, which has this useful feature.
10 votes -
Direct message scheduling
Different from your current schedule task feature.This benefits the sender. The functionality should mimic sms. Just the simple ability to schedule communications to individuals or set direct teams. The ability to include attachments is necessary. For an example on Monday at 0900 message delivers to recipients- such as " on call sign up". I may be in another meeting at that time. But if I can plan for that prior that improves communication and functionality of your tool.
2 votes -
SMS Toggle ON/OFF at the the User Level
Currently there is no way for administrators to manage the individual SMS functions of their team without support. Much like Faxing to the desktop has an "ON/OFF" toggle on the user level, now that SMS is not unlimited and for other factors, administrators should be able to self manage who has the right to send/receive SMS to their RCO App. Perhaps in addition a limit to how many messages they can send without additional approval. With regulations becoming more strict as well for business' SMS this will grow in importance.
5 votes -
Out of office message for texts
With clients starting to utilize the texting feature with our team, we need to be able to notify our clients if they text a team member who is out of the office - like you do with emails. It would be great if this could pull in from the out of office message that you put in office.com/outlook.
17 votes -
Bulk delete for sms messages
we have to click each sms message to delete it. This is cumbersome and frankly an elementary need. I cant believe this isn't already an option.
41 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now on desktop and mobile, learn more here! -
SMS opt-in opt-out
TCPA compliance.
8 votes -
Bulk anonymous texting
no one has it that I’ve found
2 votes -
IVR for order status, sending texts and more interactive experiences.
I just called Ring Central today and the IVR was completely different than what it use to be. It now has more features for announcements while on hold. It gives the caller an estimated hold time. It also sends text messages to the caller's phone number when the caller says "send chat" or whatever the prompt is. I wonder why that option is not available for their customers. Companies have been using those features for years and they are now outdated, but we still don't have those features available to us. Having the ability to automate and integrate our phone…
4 votes -
Allow for text blocking.
Fraud protection
10 votes -
Send Google/Apple Maps Links via SMS
Seems crazy that you can't SMS a customer a Google/Apple Maps link to a location as it's getting marked as spam. We're a service based business that travels and meets customers on various site locations. Often times the 'address' given brings people to the wrong location so it's easier to drop a PIN and share the actual hyperlink to the meeting location. See an example below.
2 votes -
Ability to send SMs to a local number assigned to the IVR
set up the ability for IVR menu with phone number to send and receive text messages
1 vote -
Ability to use a number for SMS only
Is it possible to designate a phone number in Ring Central that accepts text messages?
1 vote -
Ability to add number to sms thread in progress
It would be beneficial to allow the addition of extra numbers to an sms thread, including the message history, without creating a new group text. If our CSR is messaging a customer and wants to loop in their manager it should be a simple addition and all history should be shared.
3 votes -
Option to change the way how SMS and internal messages are sorted.
To have the option to sort the messages by date and time, from oldest to newest, by location, by recipients, by senders, etc.
6 votes -
Customization of the error message of failed SMS
Users should have the ability to customize the error message if somebody will send a text message to their number and that number is not sms capable or cannot receive text. for example, an error message can be. "This number cannot receive text" rather than just message failed because it gives a negative connotation to the company's number.
1 vote -
Global Suppression List for SMS Messaging
We need a global suppression for text messaging. This will allow us to add users who request to never be texted by the organization.
1 vote -
Retrieve SMS in Bulk
Messages that are sitting in the inbox can be retrieved in bulk.
1 vote -
Auto-text for unanswered phone calls
It's important to touch-base on unanswered phone calls with an automatic text message informing them of a callback or any helpful information if the person they are calling or the line itself is busy.
13 votes
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