573 results found
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Shared SMS were multiple users can receive and send SMS on specific number
Allow text messages sent to the same company number that the call queue is answering to be answered by any user in that call queue. Allow them to send messages from the company number and have a unified spot so that multiple users can respond. As our CSRs go off and on shift they should be able to pick up a text thread with a customer.
1,354 votesThis Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.
Thank you!
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Receive OTP from websites
Ability to receive OTP when creating an account on websites.
195 votes -
Ability to **respond** to short code SMS messages.
I use RC as my primary phone service. In many cases organizations send SMS messages from "short code" numbers. I can receive them on RC. But I can not respond. This is an important feature!
170 votes -
Allow multiple users to respond to the main number texts
when a client texted in on the main number , allow multiple users to see and respond to there message. grasshopper has this because there is only 1 number to work through
151 votes -
Auto reply SMS to missed calls
I would like to have an auto reply text message sent out for a call that is missed to the customer who placed the call.
138 votes -
New RingCentral - no date stamp for text messages from the day of
Date and time stamp should be included in all text messages being sent within the RingCentral desktop app. At times, this is used in conjunction with our Accounting team to receive confirmation from users to approve certain matters. Having the text message only read 'today' does not help to validate when the communication actually took place (date and time). The only time date and time is included together is when it's a past date.
113 votesPlease ensure that you are on the latest version of the app. Thank you!
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Enable SMS for UK numbers
Hi, It would be best if we can allow SMS to be enabled for UK numbers. This will help users to utilize their UK numbers in communicating to clients thru text messaging.
109 votes -
Making SMS texting while on call faster/more efficient for desktop program (not extension)
We currently cannot quickly text a customer while we are on the phone with that customer while using the desktop program on computer (not the extension). We have to take multiple steps such as: Go to text and create a new text, search their contact, etc. A simple and easy solution to this would be one of 2 options below:Show the Ongoing Call in the calls area, while we are on the call (currently the call only shows after we end the call). This will allow us to text someone quickly just as we can any past calls that show…
97 votes -
SMS/Text Templates
Be able to set up text templates for recurring texts used by team members
81 votesHi all, this is now available for desktop and mobile app in a Beta state. Learn more about this functionality here.
Thank you!
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SMS Outbound Caller ID Change
Allow SMS Outbound Caller ID Change
to have the options to toggle between numbers80 votes -
SMS Signature
Ability have a signature at the end of every SMS so there is no need to type it in manually.
79 votes -
Restore deleted text messages
Need to have access for deleted text messages
74 votes -
Include SMS on export data fields
Include SMS on export data
70 votes -
Super Admin full access to VM and SMS on the Admin Portal
It would be great if Super Admin have full access to VM and SMS of all the user on the account in the Admin Portal. As a Super Admin, they should be able to view these information for review and reporting on the same place they are managing the settings of the account
65 votes -
I have 5 users with all diffrent phone numbers. Why can't they all send text messages from the main phone number? th
I need all 5 of my users to be able to text from our main company phone number. My customers don't recognize the phone number and think it's a scam.
64 votes -
Allow more than 10 people on a group SMS
I work for a large real estate team and we recently moved all our numbers over to Ring Central from Mitel. One thing we were not aware of is that we cannot have more than 10 people in a group SMS, which is pretty frustrating. We need to be in communication with anywhere from 11-23 people at any given moment. Not being able to do this causes issues with our business and is forcing us to seek other alternative options. Apple lets you have up to 32 people in a group message. Can this be escalated quickly?
59 votes -
Remove Automatic check on "Add opt-out message" when sending SMS
When any of our users send a new sms message, the "Add opt-out message" is by default checked. We want that to be unchecked automatically.
58 votes -
Allow SMS Outbound Caller ID Change
Feature that allows admins to change SMS caller ID for users.
56 votes -
SMS Monitoring
A request has been given by one of the customers who's asking for the ability to monitor incoming and outgoing SMS messages on all her users. They want to be able to monitor and check quality of SMS messages between clients and their employees.
55 votes -
Block spam SMS to main number
It would be useful to have the option to block spam SMS as well as spam calls. We are receiving more and more spam SMS messages to our company's main number.
53 votes
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