509 results found
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1 vote
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Option to delete messages or multiple messages
It would be beneficial to introduce a feature allowing users to delete multiple messages or entire chats simultaneously, rather than deleting them individually. This would save time, especially for users who need to clean up or manage their chat history more efficiently.
5 votes -
SMS Registration
If an account uses Ring Central for home phone use and would like to use SMS feature there should be a way to register without asking for EIN and other business info because it's not used for a business.
1 vote -
restrict a user from entering anymore once maximum amount of character is reached for SMS
restrict a user from entering anymore once maximum amount of character is reached for SMS
2 votes -
to see on rc app how many characters I have entered before sending SMS
I want to see on my ringcentral app how many characters I have entered before sending SMS
3 votes -
Text message notifications in RingCentral phone app follow user schedule
In the RingCental Phone app, have the SMS/Text notifications respect the users Schedule.
This would have the app not make any notifications for a text message outside of the users scheduled hours. This would behave just as it does for the phone aspect. If a users schedule is set to 9-5, the phone would not ring from 5:01 to 8:59 the next day. Text message notifications should behave the same. When a user is then in their normal schedule, they would see the new text notification just like they see a missed call notification.
2 votes -
Font options for Ring Apps
We use the quote feature regularly to respond to questions. It would be nice if you could change the font, color and size to make seeing the responses easier
1 vote -
Need a way to automatically suffix out messages with "STOP to quit"
Looking for a way to automatically suffix our SMS messages "Stop to Quit".
3 votes -
Set a limit of the number of SMS a user can send
We need a feature where we can set a number of SMS that a user can send. To limit their outbound SMS.
2 votes -
be able to block sms for customers who requested out out
be able to block sms for customers who requested out out
If the customer requests not to be contacted anymore by sms. Block for all of Organization to send sms to that customer.
1 vote -
Schedule Send SMS
Schedule Auto Sending SMS Text messages. Ability to schedule texts messages to automatically send and also to repeat.
2 votes -
I would like to have the ability to type a message and be able to schedule it for a "send date or at a later date and time."
I would like to have the ability to type a message and be able to schedule it for a "send date or at a later date and time."
12 votes -
Receive SMS notification from the Receiving Number if it is inactive, or disabled for SMS
Whenever the customer do an auto reply, auto send via SMS to different numbers , they want to have the ability to identify or get a notification if the receiving number is an invalid number, either landlines that cannot receive messages, or if messaging to those numbers are not allowed or provisioned by their carrier. They should not get an error that says "Message cannot be sent".
2 votes -
lowest bundle for SMS down to 500 sms bundle
lowest bundle for SMS
1 vote -
Ability to send and receive SMS/ messages
Customer wants to have the ability to send and receive emergency messages/SMS.
2 votes -
One click solution to text my current caller.
When using the RingCentral Windows App, I would like a one click solution to text my current caller. Currently I have to manually type in their number to text them.
4 votes -
import personal sms messages to ringcentral app
The customer wants to import their personal messages to ringcentral app to use as a back up.
2 votes -
increase in the number of groups that can be renamed within the app.
The app has a limitation that allows renaming up to 30 groups, and any attempts to rename more than that will result in failure. We would like to request an increase in the number of groups that can be renamed within the app.
3 votes -
Remove keyword "CANCEL" from automatic OPT-OUT for SMS
I have advised my clients that when they want to cancel their appointment for my business to send a text message containing the word "CANCEL" to my company number. Instead of me receiving just the SMS those customers ending up on the OPTED-OUT numbers, now I have no way of sending SMS to them. Please remove this keyword "Cancel" from automatically going to opted out number, my keyword for opting out of SMS is "STOP"
21 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Thank you for this feedback!
As a workaround while this is being reviewed, instead of asking customers to respond with the word Cancel, you could ask to respond with 1 to Accept and 2 to Cancel.
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Text ID as another user
We have a user that would like to send text messages as another user. I have looked in the settings on the ringcentral app and I am only able to change to my own number. Would this be a setting that we can enable?
The extension for the user is ext. 4352 Crystal Jones. She is wanted to text out using her coworkers number (ext. 2503) Lisa Shockey for when she’s out sick. Is Crystal able to change her number and do this?
2 votes
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