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341 results found

  1. instead of using the message again , and redirect we should pick up the Message or response we would like to Reply without having to rewrite the whole message again, we can do it with Icons only, but we need text Reactions too.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  2. Limit International SMS by removing linked numbers

    3 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  3. MMS/SMS Policy for Messages that contain text or otherwise reference substances defined as controlled substances under federal law, regardless of legality, including marijuana (cannabis) should atleast clarify if the purpose is for selling.

    Customer business is promote in compliance with Michigan law through the
    issuance of licenses, not the sale of cannabis.

    4 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  4. From caller: want to have a feature to restrict users to delete sms

    5 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  5. When client/customer leave their phone number on voicemail, our system should automatically send the predefinded SMS to the phone number.

    7 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  6. Ability to see further SMS information that may identify the source of the sending numbers (i.e. if they are from the same IP address or any connecting information with a specific phone number).

    2 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  7. SMS is disabled for our organization, it would be ideal if the icon could disappear as well

    1 vote

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    0 comments  ·  SMS/Text  ·  Admin →
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  8. To be able to create automatic replies/ for out of office message for SMS/texting
    (similar to creating an out of office message for vmail - but for SMS/Texting)

    13 votes

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    3 comments  ·  SMS/Text  ·  Admin →
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  9. All of our users must use the RingCentral mobile app for business-related SMS/text messaging. It would be great if they could tap one icon and instantly go into the RC SMS app. Our users don't like using the RC app for SMS because there are always 2 steps - Open the RC app, then tap the SMS/text icon. They would like to be able simply tap an icon on their mobile device and go directly into SMS.

    1 vote

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    0 comments  ·  SMS/Text  ·  Admin →
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  10. there should be a send sms option in active dialpad so that the operator can send sms to the customer while on call with them instead of copying the number and sending a new sms from text tab.

    Use case: share quotes sms while on call with the customer so that they can take informed decision.

    2 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  11. The RingCX platform needs to support manually choosing which DID to use for outbound SMS. Right now, it only uses the primary DID associated with the RingEX user.

    Use Case:
    * The customer needs to use a Digital Number assigned to a RingEX user for an outbound SMS messages and not the Primary Numer (which is what it uses today)

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  12. CCRN DIDs for RingCX need to support SMS handling in the RingCentral App. This works in RingCentral Contact Center today. Our existing RingCentral Contact Center needs this functionality to move to RingCX.

    1 vote

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    0 comments  ·  SMS/Text  ·  Admin →
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  13. Please provide suggested wording for a customers website so that when they modify it, and submit for a campaign they have an "idea" of what Ring Central is looking for instead of countless rejections. Customers are getting frustrated that they get a rejection with a reason and then change it, only to be met with another rejection

    1 vote

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    0 comments  ·  SMS/Text  ·  Admin →
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  14. It would be best if we can allow SMS enable to a Korea numbers in RingCentral Account. The users who are based in Korea would able to send and receive SMS using their Korea numbers in RingCentral Account.

    2 votes

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    2 comments  ·  SMS/Text  ·  Admin →
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  15. auto delete SMS after a day on a user level

    or SuperAdmin capability to manage data retention policy for a user level

    If you log in as SuperAdmin on the RC App> click on Settings > Administration> Messaging> Manage beside Manage data retention policy, you can set it to delete after 1 day. This will delete other messages too like voicemails and faxes.
    This however would apply to all users for the account so possible we can apply this to only one user.

    8 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  16. DLP to identify and block credit card information from being send via SMS

    2 votes

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    1 comment  ·  SMS/Text  ·  Admin →
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  17. We want to set a profile picture for our SMS so that when we send and receive the SMS, they will see our profile/logo.

    6 votes

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    2 comments  ·  SMS/Text  ·  Admin →
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  18. We would like to attach videos to our SMS/Text

    4 votes

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    2 comments  ·  SMS/Text  ·  Admin →
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  19. 1 vote

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    0 comments  ·  SMS/Text  ·  Admin →
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  20. Consistency of SMS service to Canadian phone numbers, as some customers are having issues sending SMS to Canadian numbers as well.

    Without using a toll free number in sending SMS.

    1 vote

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    0 comments  ·  SMS/Text  ·  Admin →
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