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Phone & Messaging

Phone & Messaging

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122 results found

  1. Is there a way we can remove the "Message" tab in the RC desktop app for certain users?

    1 vote

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    New  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
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  2. Background: Agents will work from Salesforace events using click-to-dial function

    Need: always enable transcript for every call. The preference is to remove an option to disable transcripts for the agents and make it default.

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    New  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
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  3. Would like to be able re-order what buttons are available when in messages. So we can make Create Tasks the first button instead of having to click the "..." submenu.

    1 vote

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    New  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
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  4. When a non-subscriber joins a meeting via a browser, they are automatically redirected to the RingCentral website at the end of the meeting. It would be beneficial to have the option to configure the redirect so that non-subscribers are directed to our own business website instead of RingCentral's.

    1 vote

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  5. ability to add another conference line for a different group and the ability to jump from one conference call to another without disconnecting .

    1 vote

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  6. With the current RC App Version: 20.3.30.250 Web, 20.3.30.2377 Windows, the user has to click on the event itself to view the event details. This behavior applies to events which run over multiple days.Expected Behavior:User should be able to details (end date of the events) without having to click on the event itself.Reason:Save extra clicks.

    1 vote

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  7. 1 vote

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  8. 1 vote

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  9. Let's say you're brainstorming with your team and start listing out some actionable ideas on a task list. It would be great if people could like individual tasks which could then be sorted by the number of likes to see the most popular ideas/actions. I believe Asana can do this.

    1 vote

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  10. Some tasks can't be started until other tasks are complete. I would love to see the ability for Glip to unlock new, assigned tasks as other tasks are checked off.

    1 vote

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  11. When I'm chatting with somebody, there is one thing I need to do later, I would like to mark as a to-do list or right-click to create a task and assign it to somebody.
    When I don't have time to deal with the conversation right now, I would like to mark as a to-do list or right-click to create a task and assign it to somebody.
    When I'm in Note, there is a note I don't have time to do it now, I would like to mark as a to-do list or right-click to create a task and assign it to somebody.

    1 vote

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  12. It's not easy to know that you may miss a task unless you are constantly looking at the team that task is in. Having a centralized place for all tasks would make sure things didn't get missed.

    1 vote

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  13. this is much helpful in our line or work. I work for a call center and team events help us especially when keeping track of appointment and vacation time.

    1 vote

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  14. We have icons on glip messages for like/quote/pin/bookmark etc, but could we have another to convert into a task? The task feature set is not being used by many from my understanding.

    1 vote

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  15. @mentions - In Ring Central Classic (Glip), we are able to work quickly through our mentions by selecting the messages, which opens the task in whatever team the task is and it opens in the right hand column and allows us to comment directly on the task within @mentions without having to switch to the team the task is in. I have attached a screenshot of the Ring Central Classic app that functions correctly for representation. Having to hunt down the team the task is in to post a comment on the task to respond to your @mention will take…

    1 vote

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  16. We are missing the funtionality to print notes as we were able to do in the previous versions of Glip

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  17. In the classic version each team could be seen and then filtered by due date

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  18. There are task that have to be performed every other week. This helps allow teams to stay on track if we could get this function set up. I have been duplicating boards for the biweekly task in the classic glip. Now in the new version I cannot duplicate the boards.

    1 vote

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  19. Today, I look at tasks in a group assigned to team members, but I receive the full list of 10's of tasks. I'd like to see a search parameter to filter only on "uncompleted" , "in progress" , "blocked" or a mix.

    1 vote

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  20. We use Groups.io and it's calendar support in our services and would like to have that native support added to Ring Central.

    1 vote

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