12290 results found
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When a phone number doesn't receive texts, you should send the sender a notification
When a phone number is set up to not receive texts, you should send the sender a notification telling them that number can't receive texts
2 votes -
User Groups do not respect Role Permissions
User Groups override permissions from assigned Role Permissions for the assigned Manager of the group. User Groups should specifically respect ALL role permissions and should be subject to the Role Permission OR the User Group should contain it's own list of Role Permissions. This benefits Company's that are trying to control who has access to specific features within your system. I've run into issues where the Manager in the User Group overrides the Role Permission for a supervisor with restricted permissions to features and allows them to have access to changing the Outbound Caller ID. This becomes an issue when…
3 votes -
DND feature for specific device only
Customer would like to have a DND option where it will only DND specific device only for example DND for desk phone only and the application will be able to answer the call or vise versa
12 votes -
add the ability to add contacts from other sources
Need to be able to add contacts by importing them from other sources
2 votes -
Add how many contacts
Just add how many contacts in the contacts section. I was surprised to not see such a basic feature.
1 vote -
Add Ability to Export IM data to Teams
We are planning to move to Teams using the RingCentral for Teams integration, and would like to move the existing message data rom RingCentral to Teams. We would like to have a way to easily/cleanly export the current data and import into Teams.
1 vote -
Make dialpad in app able to dial participant code without having to use pop-out dialpad
When calling into a conference call, the dialpad in the app will not accept the participant code. Have to use the pop-out dial pad for code to be accepted. Make it so participant code can be inputted from either place
2 votes -
Custom Template for Holiday Greetings
Custom template for Holiday greetings to automatically inform callers that certain holidays office is closed
6 votes -
Options to pick AI voice for Greetings
American English, British EnglishMale / Female
1 vote -
Ability of the system to include IVR when adding a custom rule based on called number
-Customer's request is not possible as the IVR ext is not yet included in the rule based on a dialled number-all the workarounds provided were declined by the customerthe phone number is currently assigned to the user custom rule created under the user to ring the IVR whenever they call the direct numberone of the options in the IVR is ringing back to the user
1 vote -
Ability to forward to an external voicemail when nobody answers the call queue
need to add a rule, so when nobody answers in the call group after 3 rings, it goes to someone's mobile phone
1 vote -
Move participant from one meeting to another meeting or a call
Transfer participant from RC meeting to another RC Meeting or a phone call
1 vote -
Toggle Button on the App to Turn on and Off Devices
It would be helpful to have a capability on the app on which the device the call would ring to - between the app or the physical phone assigned to the extension. This is a lot easier instead of going to the admin portal.
1 vote -
Customizable Outbound TXT/SMS/MMS
Would like to see the ability to setup a customizable outbound txt message ID, currently only the RC operator can sent sms/txt messages from the primary line. We currently have our operator notifications setup to send inbound txt/sms messages via email to several team members and they reach out by phone directly to the client. Which is a painful workaround / experience. Ideally we would prefer to respond directly via txt message, however that would revival our private/direct call centre numbers which defeat our inbound IVR setup. If it was possible to be able to mask the outbound text/sms messages…
3 votes -
Limit ATA Devices Bandwidth Usage
Some/all ATA devices use more than the usual bandwidth even without sending or receiving faxes. Limiting its bandwidth usage can manage the bandwidth specially for those business that have data capping on their internet subscription that could affect the entire office's internet speed/bandwidth.
1 vote -
Presence status on Plug-In not in sync
When you have the desktop App and the Plug-In parallel working and you have a call/conference started on the desktop App, the presence status on the Plug-In does not change - (much more you somebody can call you - you know: no consistent busy management as we know - other topic).
16 votes -
Call queue shared voicemail
Ability to see if the Shared VM on the queue was already access or open by the other extension to refrain from calling them again.
6 votes -
Capability to add multiple numbers to forward when No One Answers in the Call Queue Group
Capability to add multiple extensions when When maximum wait time is reached, send caller to in Call Queue Group.
1 vote -
Call back feature for 2nd incoming call.
so let's say someone is on the phone and someone else calls them, is there a way to set it to allow the call to be given a prompt to either go to Voice mail or request a call back
1 vote -
Call waiting audio option in Admin portal settings
As like in the RC app. Call waiting for audio settings should be available in the Admin portal so that Admin has the option to turn off and on the audio in call waiting.
6 votes
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