12537 results found
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Fax Confirmation to Include Pages of what was sent
Please please please please please revise your fax confirmation system. Please include on the fax confirmation copies of the pages that were sent. See attached fax confirmation from Broadvoice.
1 vote -
ability to block numbers for specific company numbers
Need a feature that would allow us to block specific numbers for certain company numbers.
Callers that are blocked from a specific company number should still be able to reach other numbers.
1 vote -
Descrepancy
Please investigate why Analytics is showing "IP Phone Offline" for some extension during inbound call attempts, even though the assigned Poly VVX 450 is online and registered.
3 votes -
Template for Phone Configuration in the Admin Porrtal
It would be ideal to have a user template for the Phone Configuration Screen Display settings that we can apply, so it can be easily deployed to more than 100 desk phones.
1 vote -
Export Custom Rules Configurations
An option to export custom rules configurations. This would be helpful when there are hundreds to thousands of accounts that have custom rule configurations. An idea for an export file would be the user and extension the custom rule is active/inactive for, the name of the custom rule, what's included in the custom rule (Callers, Calling me at, Schedule) and the routing set up for that rule.
1 vote -
Ability to permanently disable or dismiss the SMS compliance "Opt-out" pop-up reminder
Users require an option within the RingCentral app settings to permanently disable or hide the informational pop-up box regarding SMS opt-out language compliance. Currently, when users click into the message field, a large black informational box appears explaining the "reply to STOP" checkbox feature.
While the reminder ensures carrier compliance, users who send frequent text messages find it highly disruptive and inefficient to manually click elsewhere on the screen to clear the pop-up every time they attempt to type. Introducing a "Do not show this again" checkbox on the pop-up or a toggle in the application settings would preserve the…
7 votes -
Option to have announcement in the Main Site
There should be an option to put an announcement in the Main Site instead of having it routed to the voicemail of the admins or on their call queue extensions
1 vote -
Fax Interoperability and Rendering Normalization for Mixed Transmission Sources
Improve fax interoperability handling for mixed transmission sources (PSTN and cloud eFax) to reduce rendering distortion on received faxes.
Observed Behavior: Faxes are successfully delivered but appear disfigured, misaligned, or degraded when received on RingCentral numbers.
Impact: Affects critical business workflows (healthcare/payroll) where document readability is required.
Scope: Issue observed when sender uses mixed methods (Epic eFax and PSTN), resulting in inconsistent fax encoding/negotiation outcomes.
Gap: Current platform lacks normalization or adaptive handling for varied fax transmission formats that still complete delivery but degrade content.
1 vote -
Call recording controls:
The customer is requesting greater control over call recording settings, specifically the ability to manage and modify recording configurations from the admin portal, including options to determine when recordings should start and stop.
1 vote -
Change the language displayed in the Admin Portal for a specific call queue without affecting other portal settings.
After changing the language setting of a specific call queue to Japanese, we would like the corresponding Call Queue information in the Admin Portal to be displayed in Japanese as well.
1 vote -
Include Shokz C120 as one of the supported headset
The Shokz C120 is a good headset that is very reliable for RingCentral. It should be included under the list os supported headsets of RingCentral.
1 vote -
Bring the Character limit for MMS back to 1600
Character limits for RingCentral text messages/ https://support.ringcentral.com/article-v2/Character-limits-for-text-messages.html?brand=RingCentral&product=RingEX&language=en_US - in this article it says that the limit is 1600
Here are the updated key details for MMS messaging:
Cost: Billed at $0.013 per message.
Delivery: Files must meet our size and format restrictions, or the message will fail to send.
Character Limit: MMS messages have a strict 1,000-character limit.
1 vote -
Outbound Fax Permission Controls
The Problem
Currently, any user can send an outbound fax using any other user's or department's fax identity within the platform. There are zero restrictions on the "From" field, creating a massive identity spoofing vulnerability. The only current fix is completely disabling fax capabilities ("Voice Only"), which is highly impractical.The Risk
Fraud: Unauthorized employees sending faxes as executives or investment bankers to authorize wire transfers or legal agreements.Data Leaks: Spoofing the HR department to distribute or leak sensitive personnel information.
Compliance Failure: Lack of auditability and non-repudiation for highly regulated industries (finance, healthcare, legal).
The Requested Solution
Implement…1 vote -
Add print button on the RingCentral App to print Voicemail or call transcript
Add print button on the RingCentral App to print Voicemail or call transcript
4 votes -
print screen or screenshot notification in video meeting
ability to get notified as a host when someone screenshots the video I'm sharing
6 votes -
Add the Ability to Export Call Queue Lists
I would like to request the ability to export Call Queue lists from the RingCentral Admin Portal.
Currently, administrators can view and manage Call Queues within the platform; however, there is no option to export Call Queue information for reporting, auditing, documentation, migration, or administrative purposes.
Proposed Enhancement:
Add an export option for Call Queue lists (CSV, XLSX, or similar format).
Include key details such as:
Call Queue Name
Extension Number
Queue Members
Managers
Routing Method
Business Hours Settings
Queue Status
Other relevant configuration detailsBusiness Benefits:
Simplifies administration and record-keeping.
Reduces manual effort when documenting or auditing call queue…2 votes -
Drop 1st call and Answer 2nd incoming call / Release 1st call and Answer 2nd incoming call on Mitel deskphone
Drop and Answer / Release and Answer: This completely disconnects (hangs up on) the first person so you can immediately pick up the second incoming call.
5 votes -
Separate Alert Timer Settings Per Call Queue Pickup Member
Currently, the "Call Queue Pickup" feature applies a global alert timer setting uniformly across all assigned pickup members. This severely restricts administrators' ability to design specialized supervisor workflows.
In this customer's specific scenario, frontline team members need a virtually instantaneous alert timer (0 to 5 seconds) so they can immediately see and intercept incoming queue calls via their physical line keys. However, the manager requires a separate, extended alert timer (up to 4 minutes). The manager does not intend to answer these calls dynamically; rather, they need the flashing line key to serve as a silent, hardware-level SLA breach indicator…
2 votes -
add fields in the the fax template
I’m trying to add a field to the sample e-fax cover page document and don’t know how to. That level of detail isn’t in the instructions.
Also, the fields that are currently on the sample doc don’t all have a place to input them. I’d like to add the recipient and their company to the cover page, and that’s also not in the instructions.
1 vote -
Ability to assign a keypress in IVR to enter numerical sequence and send it via fax or email
A feature that will allow callers to enter numbers or numerical sequence in to a dedicated IVR keypress and send it via fax or email to the assigned recipient.
1 vote
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