12889 results found
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Option to Turn Off “Fax From” Name
We would like the ability to disable or remove the name of the user who sends a fax, so that the sender’s name is not displayed on the fax.
2 votes -
Allow SMS autoreply for Miss call from IVR menu or Call queue
Allowing to setup SMS automation/SMS auto reply for miss call from the IVR menu and Call queue
1 vote -
Add an option in the RingCentral app that allows users or administrators to disable personal voicemail for a specific user/extension.
Customer Request:
The customer wants to continue having access to voicemail in the RingCentral app but would like the option to disable personal voicemail for calls made directly to their own extension.Requested Enhancement:
Provide a setting that allows users or administrators to disable voicemail specifically for a user's direct extension without disabling the user's overall ability to access voicemail.2 votes -
Bulk Update Capability for Regional Settings
- Problem Statement Currently, the RingCentral Admin Portal provides a highly efficient "User Settings Template" feature to bulk-update regional settings (such as time zones) for individual users. However, this bulk-apply functionality does not extend to non-user configurations.
Administrators are unable to apply bulk time zone changes to Sites and Call Queues. When a global update is required, admins must manually navigate to each individual Site and Call Queue to update their regional settings one by one.
- Use Case & Scenario Recently, a previously standard time zone—(GMT-05:00) Eastern Time (US & Canada)—was deprecated in the system and stopped properly observing Daylight Saving…
6 votes -
The customer is requesting a desk phone feature code that allows users to easily forward incoming calls to an external phone number when the
Requesting the ability for users to dial a feature code (e.g., star code) directly on their desk phone to automatically forward incoming calls to an external number when unavailable.
9 votes -
Offer a USB phone for RingCentral like the Yealink MP54
Offer a USB phone for RingCentral like the Yealink MP54. For any company that uses RingCentral's call center platform or a web-based CRM system like Salesforce it is important to initiate the call through the computer rather than an IP phone. A USB phone like the Yealink MP54 assures that the call is managed by the computer. IP phones don't allow the call to be easily recorded (with notes) in the Salesforce CRM system. A USB phone would use the computer for the call so the activity can be recorded in the CRM system.
1 vote -
create a call queue without a manager
Hi Team,
I am writing on behalf of our client regarding a call queue configuration requirement.
The client would like to create a Call Queue without assigning a manager. However, we found that when using the Assisted Setup, selecting a manager is currently required before the Call Queue can be created.
Would you please consider making the manager assignment optional when creating a Call Queue? This would provide greater flexibility for customers who do not require a dedicated manager for their queue.
We appreciate your consideration of this feature request and look forward to your feedback.
Regards,
Ramilito Carillo
Technical…1 vote -
Allow Users to View All Agent Scores in “Top Agents for Topics”
Currently, the “Top Agents for Topics” section only displays the top 5 agents. Add an option to expand the section and view all agents and their scores, rather than being limited to the top 5.
1 vote -
Block a specific carrier
Ability to block a specific carrier such as Google Voice. Been getting a lot of SPAM calls from them and blocking numbers manually can be a hassle.
2 votes -
WPA3 Support
Ability for RC to support WPA3 on software & hardware.
1 vote -
Increase the add account feature on RC APP
Customer wants to increase the Add Account Feature on the RC App, which customer has an options to add more extension in one RC applications to access back and forth.
1 vote -
admin portal view only access
Managers would like to be able to have access to see details of users and call queues groups. However, Super Admin is reluctant to provide full access. View only access is desired to monitor managed users voicemail boxes. There should be some level of control in the roles for full access, manager access for minor changes, and view only for various sections of the admin portal rather than simply no control or full control.
1 vote -
Admin-Controlled User Password Reset and Forced Password Change
Add a RingCentral admin option that allows administrators to reset a user's password and require the user to change the temporary password upon their next login.
Current Setup
Currently, when a user's password needs to be changed, the user must manually initiate the password-change process.
Requested Enhancement
Provide administrators with the ability to:
Reset a user's password from the admin portal.
Set or generate a temporary password for the user.
Force the user to change the temporary password to a new password upon their next login.
Clearly indicate when a user is required to complete the password change.1 vote -
Conference Feature for Poly E550 Devices
Customers using Poly E550 devices need the ability to initiate a conference call directly from the device. Currently, the Conference option is not available for two active calls, which limits the device's calling functionality and requires users to use an application to establish a conference call.
2 votes -
Add an “In Progress” Tab for SMS Conversations
We run a busy company and rely heavily on SMS through the mobile app to communicate with our patients. It would be extremely helpful to add an “In Progress” tab alongside the existing “All” and “Unread” tabs.
This would allow us to flag SMS conversations that still require follow-up and quickly return to them until they are resolved.
Our SMS inbox receives a high volume of messages throughout the day. As new messages come in, active conversations can quickly get pushed down the inbox and unintentionally missed. We’ve noticed this happening with customers who are interested in purchasing a product,…
1 vote -
Enable Live Transcription for Supervisor-Barged Calls
Request: Add the ability for Live Transcription to remain available or automatically activate when a supervisor barges into an active call.
Use case: Supervisors currently use Barge to join an agent/customer conversation for assistance or coaching. Having Live Transcription available during the barged call would allow the supervisor to follow the conversation in real time and have the transcript accurately reflect the interaction, including the supervisor's participation.
4 votes -
Automatic Live Transcription for live call recording
Request: Add the ability for Live Transcription to remain available or automatically activate when a supervisor barges into an active call.
Use case: Supervisors currently use Barge to join an agent/customer conversation for assistance or coaching. Having Live Transcription available during the barged call would allow the supervisor to follow the conversation in real time and have the transcript accurately reflect the interaction, including the supervisor's participation.
2 votes -
Dedicated Fax From Number
Super admins should be able to select a specific outbound caller/Fax ID that shows up for users when they send faxes or make calls
11 votes -
Spam / Robo Caller Identification Report
Many organizations receive repeated unwanted calls from the same phone numbers. I would say that our organization receives WAY more SPAM calls since moving to Ring Central which has been on ongoing issue the last few years.
While it is possible to investigate call activity manually, identifying these callers often requires reviewing call logs, running reports, and looking for patterns across multiple users. This can be both time-consuming and reactive.
Proposed Enhancement
Create a report that identifies inbound phone numbers that exceed a configurable call threshold within a specified time period.
For example, administrators could define criteria such as:
More…
1 vote -
All Numbers View - Customize Column Order be Retained when Downloaded
As an administrator, it's great that the portal allows us to customize the display and order of columns to create a view that works best for our needs. However, when the All Phone Numbers report is downloaded, the export uses the default column order rather than the customized view that was configured in the portal.
It would be very helpful if the export could retain and download the column order that the administrator has already configured as their preferred view. This would make the downloaded report match what is displayed on screen and provide a more consistent user experience.
Currently,…
1 vote
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