8261 results found
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Distinguishing a call if its from RingCentral -- if caller did a forwarding call to an external number
Customer would like to know if the incoming call routed to his external number is from RingCentral
1 vote -
Option for custom answer(custom text field) in the webinar Poll
It would be helpful if there were some sort of option for the webinar participants to add custom answers, like a text field (even a very limited one) in the webinar poll rather than the multiple-choice option.
6 votes -
RC for Salesforce - Call History
To sync the contact information showing on the call logs on Service Web vs to the Call history in RC for Salesforce
2 votes -
Interrupt Audio with the order of the caller.
The client said it would be better to give the order of the caller on the queue while waiting for the call to be answered.
1 vote -
Need default option for FaceTime on 'Default for calls' on MAC
Need RC app to ask permission to takeover default video calling behavior. Client uses a MAC and every time they launch the RC app, it takes over as the default app for calling over Face Time. User would like option to choose default app for calling. Client is Tegna / UID 1853119021.
1 vote -
Announce call queue name first before answering the call
Announce call queue name first before answering the call. This feature is only working when you have the call queue member's call routing set to answer with an external number and not when set to answer it with an App only.
2 votes -
Add user with digital line when adding to ring group
Ability to add one user with digital line in several ring groups. currently, it only allows a user to be added to on ring group
3 votes -
Update Business address from different destination or country
option to change Business address from different destination or country. regardless of RIngCentral and RingCentral Canada.
1 vote -
Support for accented characters in dialer
If someone's name is saved with an accent, it will not appear when searched for in the dial-pad using a non-accented character.
For example, if someone's last name is saved as España and you search for Espana that user will not appear in the search.
-This issue is reproducible by support as well. COOPS-9133 is open for this - a formal feature request was requested, hence this also being opened.
1 vote -
Show the original Fax sender
We would like to show the original user's name when we send out fax using the Company Fax instead of the assigned Company Fax Recipient.
2 votes -
Call Queue After Hours Routing
User wants to have the capability to setup a greeting or announcement that the callers can hear before transferring the call to external number during after hours of the call queue.
1 vote -
Carrier minutes for incoming calls
Customer is also looking if option to using their Carrier Minutes instead of Cellular data in receiving call specially to location with not cellular coverage.
1 vote -
enable ring groups to have the option to continue ringing even after the next group starts, so they have more time to answer.
Allow users to be in multiple ring groups, so that if one user can't answer on the first 2 rings, he has more opportunity to answer in the next ring group. This would really help for users that are finishing calls right as the phone begins to ring, but not in time to answer before the call progresses to the next ring group.
1 vote -
DISABLE AUTOMATIC HOTDESK SESSION TIMEOUT
CURRENTLY MITEL HOTDESK PHONES HAVE A CURRENT AUTOMATIC SESSION TIMEOUT / LOGOUT OF THE INDIVIDUAL PHONES AT 12 HOURS. THERE IS NO PURPOSE OR BENEFIT FOR THIS CURRENT REQUIREMENT. PLEASE REMOVE THIS AUTOMATIC SESSION TIMEOUT OR ALLOW FOR THE ABILITY TO CONFIGURE FOR LONGER PERIODS OF SESSION TIMEOUT AND ALSO HAVE THE ABILITY TO CHOOSE NEVER. CURRENTLY, WITH THE SESSION TIMEOUT OF 12 HOURS, IT REQUIRES US TO LOGOUT AND LOGIN TO HOTDESK PHONES EVERY MORNING. THIS IS UNNECESSARY. THE PHONES SHOULD CONTINUOUSLY BE CONNECTED UNLESS MANUALLY LOGED OUT OR ANOTHER HOTDESK PHONE LOGS INTO THAT EXTENSION. PLEASE MAKE THIS…
2 votes -
ability to attached a photo / screenshot in a converstaion reply
There is no option to post a photo/screenshot in a conversation.
Hope you can add this.1 vote -
Email to Fax for Email Addresses Assigned to Multiple Extensions
Summary
This feature request addresses the issue where email to fax fails for email addresses assigned to multiple extensions. The current system is unable to identify the correct outbox for the email, causing the email to fax process to fail.
Current Issue
When an email address is assigned to multiple extensions, the email to fax feature does not function correctly. The system cannot determine which extension's outbox should process the fax, resulting in a failure of the email to fax operation. This limitation affects users who share a common email address for multiple extensions, leading to inefficiencies and frustration.
Proposed…
1 vote -
Remotely / from ServiceWeb Enable HUD for Mobile APP Users
For large retail business, it is difficult to enable HUD feature on each device mobile App. Customer wants to enable HUD by default or from Service Web enable for all users. We have a potential customer with 3000 Zebra devices wants this functionality.
5 votes -
Seen Messages in RC app
Also it would be great to have a feature where it states "read" on messages - To see if the person I sent the message to has already seen my message
3 votes -
1 vote
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Configuring Outbound Caller ID for MS Teams Integration
Summary
This feature request is for the ability to configure outbound caller ID settings within the RingCentral admin portal specifically for MS Teams integration. The configuration should allow the main number or site number to appear as the caller ID when making outbound calls via MS Teams Direct Routing 2.0.Current Issue
Currently, MS Teams Direct Routing 2.0 is experiencing a problem with outbound caller ID, where the desired main number or site number does not appear when making outbound calls. This issue causes confusion and inconsistency in communication for users who rely on the integration between RingCentral and MS…3 votes
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