13225 results found
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RingCentral Fax Cover Page Customization Options
Option to Suppress @rcfax.com Domain Suffix: Allow admins/users to set the TO field to display strictly the destination fax number (e.g., 0357598508).
Complete Omission/Removal of Disclaimer: Provide a toggle switch or setting within Cover Page Settings to:
Completely omit/turn off the automatically generated confidentiality disclosure.
If total removal is restricted, allow reducing its font size and visual prominence to a minimal footnote level.
2 votes -
Ability to Disable Post-Voicemail Options ("Mark as Urgent" / Keypress Prompts)
Feature Request: Ability to Disable Post-Voicemail Options ("Mark as Urgent" / Keypress Prompts)
Summary / Feature Overview
Provide an administrative toggle within the RingCentral Admin Portal (under Voicemail Settings) to disable or customize the automated interactive post-recording options for callers—specifically the prompt that allows callers to "Press # to mark as urgent" or press keys to review/edit their recording.Problem Statement
Currently, when an inbound caller is routed to a voicemail box (such as a Call Queue or User Extension voicemail), the automated system plays an interactive menu after the beep. Callers frequently mark routine messages as "Urgent," which misleads…1 vote -
Ability to merge conference call while in phone pairing
When phone pairing is turned on, if a user makes an ad-hoc conference call, while they can do an add, in order to complete the conference they MUST use the physical phone. Add the MERGE option to the EX app when phone pairing is in use.
3 votes -
Company fax follow company call flow when using AI Receptionist
When AI Receptionist (AIR) is enabled faxes don't follow the Company Operator and Fax recipient settings under Company Call Handling. Instead, the faxes are routed to AIR.
The workaround is to go to phone system, all numbers, click fax number and choose what extension to send faxes to. The problem with the config is that you can't assign the fax caller ID to users.
We need to have faxes follow Company Operator and Fax recipient settings when AIR is enabled on the account.
5 votes -
Primary number as caller ID restriction
allow users to use primary number only as caller ID and
1 vote -
Ability to configure SSO or Direct login at a role level or extension level
We would like to have the ability to set the login type at the extension or a role level.
1 vote -
have option to delete message data export history
super admins have option to delete message data export history
1 vote -
A way to enforce “Use RingCentral (this app)” as the default phone app for all users to prevent calling issues.
A way to enforce “Use RingCentral (this app)” as the default phone app for all users to prevent calling issues and a removal of the “Use RingCentral Phone” option, or the entire setting, since the legacy application is believed to have been phased out.
1 vote -
Remove SMS assign, reassign and resolve option on shared SMS
Should be able to Remove SMS assign, reassign and resolve option on shared SMS and only will have shared SMS inbox across all users without those option. It will have a simple and plain SMS view.
5 votes -
Remove the repeat requirement for IVR greetings
This is the only voip system I have worked with that requires a greeting to be played multiple times before the calls are directed to where they need to be. I don't know how to explain my issue without detailing my specific situation. We have both an english staff and a spanish speaking staff. When a patient calls in they can select from the prompts and get directed to one of our english speaking staff, or they can press 0 and get to our spanish line.
On the Spanish IVR they only have 2 groups to choose from. Select 1…
1 vote -
Force RingCentral Voicemail Capture for Calls Forwarded to Non-RingCentral Lines
Summary: When calls to a RingCentral business number (e.g., 818-995-4477) are forwarded to a personal or non-RingCentral mobile number (e.g., 818-960-9487), unanswered calls are often captured by the personal cell carrier's voicemail instead of RingCentral's corporate voicemail.
Proposed Solution: Provide a native toggle under Call Forwarding settings that automatically prevents external carrier voicemail pickup (e.g., automated conditional call forwarding standard or default active call confirmation enforcement) so that all unanswered business calls consistently land in the RingCentral voicemail box regardless of mobile carrier settings.
2 votes -
Include a specific email on User Notification Template
Be able to include an additional email address by dafult from creating User Templates for Messaging Notifications.
1 vote -
1 vote
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Make the "Set up SMS" page more user-friendly
Under Company -> Business SMS -> Set up SMS, please make this page more user-friendly. Features that are currently missing include:
-Exporting the list of current SMS registrations
-Sorting the list of current SMS registrations
-Filtering the current list of SMS registrations
-Being able to see the full name of an SMS registration without clicking on it1 vote -
would it if when selecting missed calls, ring central clears the calls instead of having to view/acknowledge each one.
Would it if when selecting missed calls, ring central clears the calls instead of having to view/acknowledge each one. Users don’t know why they have to touch every call when they can go into missed calls and see them.
1 vote -
Enable Bulk Editing of Notification Email Recipients
Feature Request Title:
Allow Bulk Update of Notification Email Recipient Settings for Multiple UsersProduct Area:
User Notifications / Email Notification Settings / Admin PortalBackground:
During Case 3287423, a customer, Jussara, reported an issue where notification emails were not reaching the intended recipients. The investigation identified that the notification recipient setting could be changed from Customer Recipients to Default Recipient as a workaround.Currently, administrators must access the notification configuration and manually change the recipient setting for each affected user. Updating users' email addresses through templates or spreadsheets only modifies their profile information and does not update the notification…
2 votes -
Feature to stop any notification coming from the call queue
A feature to stop any notifications (to the deskphone and softphone) coming from the call queue, especially missed calls.
1 vote -
Allow "Undefined" Site Status or Parent Routing Inheritance in Admin Portal
Title: Enable "Undefined" Site Configuration & Automatic Parent Routing Inheritance in Admin Portal
Feature Category: Admin Portal / Multi-Site Management / Call Routing
Problem Statement:
Currently, when creating or modifying sites in the RingCentral Admin Portal, the routing interface requires a mandatory radio-button selection. Administrators cannot deselect options or set a site status to "Undefined."Proposed Solution:
Option 1 (Inheritance Toggle/Radio Option): Add an explicit option within Site Routing settings such as "Inherit Parent Site Routing" or "Undefined / Default" alongside existing radio selections.
Option 2 (Deselectable Radio / Clear Selection): Allow administrators to clear routing selections on sites so…
1 vote -
Provide Ability for Contacts to be Managed Centrally in RC Console
Currently there is no way using the MS Teams Embedded App for RC to turn off the ability to see a company's entire Azure user directory. If you revoke permissions in Azure it breaks the MS/RC connection in the RC portal.
Then you could manually connect (per user) to Microsoft and turn off whatever contacts you want, but in a large company that is a lot to ask of the users. There should be a global setting in RC Console to turn that off for all.
1 vote -
Ability to Send Glip Messages to RingCentral Users Under Separate Business Accounts
Ability to Send Glip Messages to RingCentral Users Under Separate Business Accounts
We would like to request a feature that allows RingCentral users to send Glip messages to other users who also have RingCentral accounts but belong to different businesses, organizations, or separate RingCentral accounts. Currently, users may experience limitations when trying to communicate with other RingCentral users outside their own organization. Having this capability would make it easier for businesses to collaborate and communicate with external partners, clients, vendors, and other organizations that also use RingCentral. We recommend adding an option that allows users to search for, add, and…
1 vote
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