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9921 results found

  1. Description:
    Customers have reported that RingCentral is sending updates to Polycom VVX450 phones, which automatically enable pagination. This is causing issues for users with add-on modules, as it disrupts button configurations and usability.

    1 vote
    New  ·  0 comments  ·  Hardware  ·  Admin →
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  2. Currently, there is a delay of 15-60 minutes for live reports to update after a call is logged, which causes discrepancies between the live dashboard and the call logs. A feature to enable a faster or manual sync between these reports would improve real-time accuracy and convenience for teams actively monitoring the live dashboard.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. The ability to route calls to the most appropriate by State or territory.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. I’d like to propose certifying firmware version 12-1-1 to enhance the speed dial functionality on Cisco 8800 series phones.

    Currently, when configuring a speed dial on a Cisco 8851—whether through the home screen by pressing and holding an available line key or via Settings > Phone > Speed Dial—the speed dial entries do not appear on the home screen. Instead, they are only accessible through Settings > Phone > Speed Dials.

    Upon review, this functionality is available on firmware version 12-1-1, which is not yet certified by RingCentral. The currently supported version is 12-0-1 (12-0-1MPP0001-245).

    Certifying firmware 12-1-1 would provide…

    1 vote
    New  ·  0 comments  ·  Hardware  ·  Admin →
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  5. When adding call queues in bulk, have a choice to not send template applied notifications to the Queue Managers being imported. Currently when queues are imported, anyone assigned as a Queue Manager is notified a template was applied. This produces a lot of emails to a client when a new system is being setup. The message when completing the import process only mentions the Super Admin and anyone else designated will be notified, not the Queue Managers.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  6. Park Location feature should be available in both desktop and mobile app where users can toggle it off and on

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  7. Feature Summary:

    • Provide an option within the RingEX Admin Portal to export Call Queue configurations, including:

    • Queue extension numbers

    • Queue members

    • Call duration settings

    • Ring type (e.g., simultaneous, sequential)

    • Any other relevant call handling rules

    Use Case:
    • Customers who need to migrate like from RC partners to RC Direct or replicate call queue settingss—currently have no way to export these configurations. This creates additional manual work and increases the risk of misconfiguration.

    Proposed Solution:
    • Introduce an "Export Call Queue Settings" feature within the Admin Portal

    • Provide CSV or JSON export format…

    4 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. Instead of limited Shared Lines function, RC at least should have call/sms participators for management roles. There should be collab folder for calls, sms and faxes for all team members to reach out and be able to take actions on behalf of their managers, if they are assigned correct permission or added to correct user group.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  9. Add an indication to show when a missed call from a queue has already been returned by a member. Currently, this information is not available, leading to multiple callbacks to the same customer by different queue members. This creates a significant issue for call tracking and negatively impacts the customer experience and satisfaction.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  10. Allow a key press or any Command for Direct Voicemail Routing of a user extension. For example, I want to leave a voicemail to a user extension by using command on dial pad without dialing the extension and waiting for the call to get connected or be answered.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  11. Currently have three status options available: do not disturb, available, and invisible. It would be great if we could have different statuses like lunch, break, and unavailable notes (ACW). Having these additional options would help us manage our agents' time more effectively.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  12. As a customer whose handling multiple accounts, it is convenient for them to use a dummy email especially if the email has been used or if the admin does not allow personal email. After setting up the credentials by the admin, users would try to log into their account however, as since its their first time to log in, it always ask them to check email to confirm the log in without asking for the password they have set for the user. Customer would like this to be disabled since they have already set up password, pin and security question…

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  13. Currently, the MSI file for installing the MS Teams Ring Central Plugin can trigger a request for Administrator elevation in order to complete the installation. If the MSI could be set to automatically elevate to Administrator to smooth out the installation process that would be great. I was able to implement this change in my own administration by wrapping the .EXE installer for the plugin in to an MSI package and forcing the MSI package to elevate - which resulted in a seamless installation process that required 1 click to complete and did NOT require elevation.

    The issue with "wrapping"…

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  14. Removing the "workflow" feature from the RC app

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  15. The manage ques that were on the desktop app is no longer there. I am a member of 3 ques and one I am in once a day for 30 minutes. If I choose to toggle so I dont accept que calls then that stops the other two that I am in all day. The capability of being able for each user to manage was the best. Our Admin people are not always able to monitor and change.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  16. Have the ability to upgrade limited extension to a RingEX license without having to delete it and rebuild it with a full license.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  17. When trying to create a User Settings Template and set a specific cover page to apply for users on the site, it will not able to change when user access their RingCentral app.

    3 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
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  18. When you select an TN from the "Assign To" list, it populates that TN in the "Placeholder number" field. The "i" gives the message in the attached that says, "This is the number you've selected to be replaced on the port-in date. It's either a temporary number we've generated for you or an existing number you no longer need. After your order is complete, the number will be permanently deleted." The only thing that could be done to ensure the customer sees it, is to auto pop-up that warning window and force them to click / acknowledge that they've seen…

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. The ability to show the name of the caller who initially made the call. Customer is having issues with the CallerID not updating when they are being transferred. She had called a user and the user transferred her to another user, but the CallerID still shows the original user who she had called and transfe

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  20. No space in between numbers for incoming call information.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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