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  1. A feature where an announcement will be played advising the pending bill of the caller before it will route to an IVR where they have an option to press a key for payment or proceed to the call.

    1 vote

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  2. I would love to see gifs available in messaging.

    1 vote

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  3. We have set the members of our call queue Maximum concurrent calls per agent to 5 the feature works however, when if the user is getting a second call on the call queue the user can hear the ring from his headset to his app, we contacted support we were advised to go to settings> Audio> Ringtone and notification volume and also we were advised to disable the settings on the Presence "Ring my phone when any user I am monitoring rings" but this did not work for us, it would be helpful if there is an option we can…

    1 vote

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  4. If the screening, greeting, and hold music options are unchecked(under Role), users will not be able to change their voicemail greetings, either on the physical phone or the desktop app. The customer would like their users to be able to change voicemail greetings, but not hold music .

    4 votes

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  5. Call Queue Reporting

    We have multiple Call Queues all with different Freephone or NGN numbers, when called the call is then forwarded to our Call Queue of 12 Agents.

    If need be, the call is then transferred to the relevant department which is entered by a team member.

    Currently Analytics shows this as 2 calls taking place, being the call coming in and being answered by the agents, and then being transferred to the specific department.

    That is correct by design, however i would like to see this as being 1 call, from end to end. A potential client calling…

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  6. A feature that would allow users/admin to trim or crop call recordings to shorter, more manageable lengths. This is crucial for focusing on specific sections of a call, removing unnecessary silence or irrelevant portions, and facilitating easier sharing and review of key information.

    Use Cases:
    Sales teams reviewing key moments of customer interactions.
    Support teams sharing specific portions of troubleshooting calls with colleagues.
    Management reviewing critical decision-making discussions.
    Training and quality assurance purposes.

    Additional Considerations:
    User Permissions: Access to this feature should be controlled by user roles and permissions.

    2 votes

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  7. In the RingCentral app in Contacts, you can create teams and view members' statuses. For some reason in the RingCentral Teams Plugin, this option is not available. Would be great to be able to view those teams in the plugin as well.

    1 vote

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  8. Increase the 5000 text limit for SMS messages to a greater amount. Also increase the history length to greater than 180 days. 1 year or better.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  9. 1 vote

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  10. Having a customized logo for the email to fax feature, where in Admin can personalized their logo.

    2 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  11. I manage a team of agents and I was looking for the option to restrict their ability to change the option "Auto answer" from their RC app as they keep turning this option off from their side. I tried to follow the instructions from your bot but it asks me to go to Security Profile which is an option I dont have.

    1 vote

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  12. Voicemail playback speed -
    It would be very helpful if you could slow down the voicemail playback speed. Our old system allowed you to do this by pressing a number during playback.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  13. A customer has expressed a desire to customize the default key presses on their device or system. Instead of being limited to using only the "#" (hash or pound) and "*" (asterisk) keys, they are seeking options to modify these standard inputs to different keys of their choosing. This request likely stems from a need for personalization, improved ergonomics, or compatibility with specific workflows. Accommodating such a change would involve adjusting the system's input recognition and potentially remapping the functions associated with these keys. It's important to consider the implications of such modifications on the overall user experience and system…

    2 votes

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  14. when physical phone is set to DND it should reflect that the ext is not available on live reports

    1 vote

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  15. when physical phone is set to DND it should reflect that the ext is not available.

    1 vote

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  16. If an account uses Ring Central for home phone use and would like to use SMS feature there should be a way to register without asking for EIN and other business info because it's not used for a business.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. The customer is looking for a way to download the call recordings for 30 days in a single page, rather than downloading one page at a time for each day's recordings.

    2 votes

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  18. The ability to prevent unauthorized use of an active RingCentral number as a caller ID, along with a mechanism to report instances where users receive calls or messages appearing to come from their number when they did not originate them.

    2 votes

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  19. Subject: Feature Enhancement Request – Generate Report for Automatic Notes in RingCentral App

    Description:
    Requesting an enhancement to generate a report that captures all notes entered by agents within specific queues (e.g., Graphics Hotline) in the RingCentral App. This feature would improve visibility into agent interactions and provide structured reporting for supervisors.

    Current Limitation:

    There is no built-in reporting feature that consolidates agent-entered notes within specific queues.
    Supervisors must manually review conversation histories, which is inefficient and does not allow for scalable analysis.
    Technical Requirements:

    Data Source:

    Capture agent-entered notes from RingCentral App messaging logs within designated call queues.
    Extract…

    1 vote

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  20. Subject: Feature Enhancement Request – Generate Report for Automatic Notes in RingCentral App

    Description:
    Requesting an enhancement to generate a report that captures all notes entered by agents within specific queues (e.g., Graphics Hotline) in the RingCentral App. This feature would improve visibility into agent interactions and provide structured reporting for supervisors.

    Current Limitation:

    There is no built-in reporting feature that consolidates agent-entered notes within specific queues.
    Supervisors must manually review conversation histories, which is inefficient and does not allow for scalable analysis.
    Technical Requirements:

    Data Source:

    Capture agent-entered notes from RingCentral App messaging logs within designated call queues.
    Extract…

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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