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9897 results found

  1. SMS - Access granting for managers to team members SMS messages

    Currently there is not a way to grant access to managers/supervisors to the SMS messages their team members send and receive. There is the ability to grant this type of access to user's call logs using User Groups. Would be great if SMS messages could be part of what is imparted with User Group permissions.

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  2. AI Assistant - consolidate the number of times "AI is Taking Notes"

    Currently if a customer calls in and speaks to multiple people due to being transferred between different team members the caller hears "AI is Taking Notes" each time they speak to someone new. I would suggest a means for the system to identify it's the same caller so they don't need to be told multiple times

    4 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  3. Silent Monitor, Coach, Barge - Update prompt when user is already being monitored

    Currently there is a limit that only one person can Silent Monitor a user at a time. When the second user tries to Silent Monitor the same person they get a prompt "you do not have access to this feature" which is the same message when a user doesn't have the set permission to monitor a particular user. This should be updated to something more accurate such as "user already being monitored, please try again later."

    4 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  4. download bulk images within a folder

    Within a folder I should be able to select the images tab and select multiple images for simultaneous download.

    1 vote
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  5. Increase the amount of folders available

    We are only allowed 50 folders. We are a construction company and utilize one folder per active job. We need to be able to have no limit on folders as we cannot track our jobs past 50.

    1 vote
    New  ·  1 comment  ·  Other  ·  Admin →
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  6. Full Page Live Chat Experience

    Add a feature that allows users to generate a sharable link for a full-page live chat experience, rather than just a chat bubble. This would provide a more immersive and expansive chat interface for users.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  7. Ability to forward SMS from the RingEx platform to the RingCX platform

    Ability to forward SMS from the RingEx platform to the RingCX platform

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  8. customize column when downloading user list

    Customer would like to have the ability to customize the top of the column when downloading the user list. The customer would like to add other details to the file.

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. Use number assigned in message only extension as outbound caller ID

    A feature to use a number assigned in a message only extension as an option for outbound caller ID number for user extensions across the board like how a local number is assigned in auto receptionist

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. The ability to generate a report for users who logged in or did not log in on the RingCentral App.

    The ability to generate a report that will shows the list of users who logged in or did not logged on the RC app and including the report shows who are the users installed or deleted the RingCentral App.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Click-To-Dial Key Pad For Chrome Extension

    Customers would like a separate keypad for Click-to-Dial when using the Chrome Extension, as they are currently confused about which keypad to use.

    3 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  12. Recover Deleted Contact List

    We would like to request a feature that allows users to recover their deleted contact lists within the application. This would be extremely beneficial in preventing the loss of valuable information due to accidental deletion or errors.

    Problem: Currently, when a user accidentally deletes contacts or contact lists, there is no easy way to recover them. This can result in significant data loss, especially for users who rely heavily on the contact list for personal or professional communication.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. Call recording auto translate

    Customer want to have the automatic translation for the call recording, Like if the language they are using on the call recording is Spanish customer want to translate it to English, customer want to have that feature available for the call recordings.

    If possible to have atleast a notes transcription to automatically translate the language from other language to English or other way around

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. Ability to share VM already received to co-recipients

    Ability to share VM already received to co-recipients not just future incoming VM's.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. Feature Request: Display Company Name for Incoming Calls on Multi-Account Setup

    I work for a parent company that oversees three separate "child" companies, each operating its own RingCentral account. We have this structure in place for accounting purposes, ensuring that each company is paying for its own phone service.

    At times, I am responsible for receiving calls through the RingCentral app across all three accounts. While I have no issues switching between accounts for outgoing calls, I have encountered a challenge with incoming calls. Currently, when I receive a call, I have no way of knowing which company's phone is ringing as the caller ID simply displays "RingCentral Call."

    To improve…

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  16. call pop out

    Why do I need another window when making a call from the desktop app?

    Honestly, what is the point using the app to call, and then it opens another window and shows the call, when I can see it inside the original application window. This is beyond annoying and completely useless. Just let me keep everything in the main screen without using a pop up when I make a call or receive a call.

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  17. RingEX After Hours Schedule Display

    Currently you can set your working schedule i.e. Mon, Tue, Wed, Fri 9.00 - 17.00.
    This part if fine.

    However in After Hours, it only states Mon, Tue, Wed, Fri after 17.00.
    Althought technically it is working, meaning on a Thursday where I am not working it still routes to Voicemail but from a display view this is very confusing.

    Ideally we would like a more detailed summary of the After Hours Display.
    I.e. Mon, Tue, Wed, Fri before 9.00 and after 17.00
    Thurs, Sat, Sun all day

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Compose/New Fax Number Selection to Match Dialpad Caller ID Selection

    Naming Convention on Number Dropdown Options for New Fax should be the Same on the Dialpad Caller ID Selection: When composing or sending new faxes, the site name appears on the site numbers, while on the dialpad, it shows the set name for the number. The new fax drop down should have the same view as the dialpad caller ID drop down.

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
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  19. Disable Cross-Site Access Management by Default

    The new Cross-Site Access Management feature just got added and was enabled by default. A lot of customers were not aware of this feature being added and suddenly lost access to information from other sites.

    We would like to disable the feature by default or at least allow clients to opt-out of this feature.

    7 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. Ability to add an alternative email from the support case portal when creating a case.

    Ability to add an alternative email from the support case portal when creating a case.
    The customer would like to add another email as a point of contact on behalf of the user who created the case.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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