10875 results found
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AI back up extension goes to message only extension
Related case 28906919. UID 159002040.
Hi Team,
AI receptionist for Seth Solutions is unique as this applies during off hours.
Currently we dont have option for backup extension to select message only extension.
Client prefer to have that option so that in the event that caller asked for a live agent. It will just go directly to their mailbox.I an writing this on behalf of Seth Pearcy.
Regards.
Ram Carillo
APAC - TSR1 vote -
Remove the Capability of Forwarding a voicemail message in Ring Central Application
We would like to request the removal of this option from the application across the entire account. This change is necessary for us to maintain centralized control over voicemail received by each extension.
3 votes -
Disable MS Teams Favorites
Ability to disable the Favorites pane showing up on the MS Teams plug-in.
2 votes -
Use SSO in combination with Multi-Factor Authentication
Use SSO in combination with Multi-Factor Authentication
2 votes -
Add Audio Settings (Noise Suppression) to RingCX Browser Version
Customers have reported persistent background noise during calls when using the RingCX browser version. Unlike the desktop app, the browser version lacks audio settings such as noise suppression. Implementing audio controls and noise reduction features in the RingCX browser client would enhance call clarity and overall user experience.
2 votes -
Autoprovision Yealink T54w Display Name
Ability for Yealink T54w to Display First and Last Name. We have Yealink T54W phones setup with auto provisioning. When they provision the phone display shows the users phone number instead of the first and last name of that user. The virtual AI said it should show the name and not the number so it seems like something is wrong. We would like it to show the name.
I am able to change the name from the phones UI, but if it reboots we lose that setting when it auto provisions again.
Thanks for any help with this.1 vote -
Email Notifications for IVR Menu and Administrative Changes
We request the implementation of an automated email notification system that alerts designated users or administrators whenever changes are made to critical administrative settings in the admin portal (IVR menus, call queues, etc.)
This feature will help ensure operational visibility by keeping relevant teams informed about system changes that could impact customer experience or internal workflows. Immediate awareness of unauthorized or unintended modifications will help prevent potential service disruptions, security issues, or system misuse.
3 votes -
Dial by Searchfield
It would be useful, if it is possible to dial via the search-field. When I paste a Number there (oder put in in manually) and there is no contact and i press enter, nothing happens.
Instead of "nothing happens" it would be great, if it is a number (even if there is no contact), that it is dialed with the phone. So it is not neccessary to switch from Messages or Journal to the dialpad and paste the number there.
2 votes -
Multiple extension to a Key press
We have a customer would like to have a feature to add one more extension to key press.
1 vote -
RingCentral Mobile App SMS Icon Should Be Added Back
BeeTexting is for the company phone numbers text messages. RingCentral App SMS icon should be used for the direct phone numbers SMS. Just like what the customer has in the RingCentral desktop/web app.
4 votes -
BEETEXTING ICON should be inside the the RC MOBILE app for easy access just like the desktop app
BEETEXTING ICON should be inside the the RC MOBILE app for easy access just like the desktop app
5 votes -
Download SMS logs with Customized Columns
Ability to Download SMS Logs with Custom Columns on the reports. Currently not able to download SMS logs with the Status column. It only downloads with fixed and specified columns which is not complete as listed on the admin portal.
3 votes -
Switching Super Admin who created the account
There should be a better transition for A Super Admin who created the account to be switched to another member on the team. Our Director was leaving and I had to manually switch all information. None of the direct messages or teams switched over, so that is a big privacy breach, as I could see all of her old messages, and she could see all of mine. Not to mention i had to call customer services 4 different times, for a total of 5 hours just to switch our super admin who created the account. This should have a better…
1 vote -
Option to file a carrier ticket to Vodafone
We would like to have an option to file a carrier ticket to Vodafone for inbound call routing issues.
1 vote -
Ability to use Shared Line feature to multiple devices using 1 digital line.
The customer wants to use the Shared Line feature across multiple devices using a single digital line. They do not want to have separate phone numbers for each device that will utilize the Shared Line feature.
1 vote -
Set Main Number as Phone-Only / Remove Fax Capability
Set Main Number as Phone-Only / Remove Fax Capability
Vanessa from Oregon Integrated Health is requesting to have their main number configured as phone-only. Please remove the option for people to send faxes to this number.1 vote -
CNAM should include numbers.
Caller ID name should include numbers.
5 votes -
Feature Request: Display Call Recording Storage Usage in RingCX
Customers currently cannot view the total disk space used by call recordings within RingCX, as storage is managed only by retention timeframe. Providing a feature that shows the actual storage size (in gigabytes) of call recordings per account would help customers better manage their storage, forecast costs (especially when archiving offsite), and optimize retention policies. This visibility would improve transparency and enhance customer experience.
1 vote -
Transfer straight to voicemail.
We would like an option to transfer a caller directly to an individual's voicemail box if the person is busy. We can only transfer to their line and their phone will ring before allowing the caller to leave a voicemail. I was given a work-around by RingCentral's technical support, *extension#, but it would be nice if there was a button so you don't need to remember everyone's extension numbers.
1 vote -
Sync RingCentral App status with RingCX SPOG status
The ability of the RC app to change its status to DND when a RingCX call comes in, so they won't receive an REX call. The same goes when receiving an RC App call to change the RCX status to Unavailable or Busy.
5 votes
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