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  1. As the Super Admin, we need to change the other user's password without the need to update the PIN, Security Question, and Answer to save the changes on the security details.

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. We utilize a recorded script to inform callers on various product offerings and backstory of our company. We would like to implement a feature that allows for the randomization of different hold music files. This would ensure that various parts of the messaging are played, providing a more varied experience for callers. This is especially helpful for repeat visitors.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  3. We utilize a recorded script to inform callers on various product offerings and backstory of our company. We would like to implement a feature that allows for the randomization of different hold music files. This would ensure that various parts of the messaging are played, providing a more varied experience for callers. This is especially helpful for repeat visitors.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  4. Customer can have different types of Calendar integrated to their RingCentral Application like Outlook or MS Teams.

    We would like the option to allow customer to disable incoming calls when they have a meeting. They also want to make sure that incoming calls across all platforms are disabled while on a meeting (RingCentral Mobile App, Desktop App, and hardphone).

    4 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  5. Currently the app icon in the taskbar will show a little red dot at the top corner if there's a new notification. This can mean anything - a missed call, new voicemail, message, etc.

    It would be really helpful if there could be a different way to indicate new 'message only' notifications. Something like a chat bubble icon that could be visible from the taskbar so it's visible at quick glance.

    1 vote

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  6. 1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. This issue still exists for me. Please direct me to the options in ringcentral.com Queue Mngm settings if issue was settled in 2022-2023. ..a daily frustration. We need it as an option in settings, being able to choose on our own the time limit. I personally need more time for my RC website screen to stay posted while I work. I'm willing to accept limitations but logging in every 10-15 mins is ridiculous. I just need to keep it open on my screen for much longer than it allows. Please see the importance of Call Queue Management visibility from a…

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. The ability to generate and export a report containing both call logs and call recordings in a single file.

    1 vote

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  9. Option to send fax using the blocked caller ID and show the email notification the sender as anonymous as well.

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  10. Access to the AL numbers reserved on the customer UID Number Storage:

    1. We need to have access to see the list of numbers reserved on the Number Storage list.
    2. The ability to move numbers from Number Storage to Inventory.
    3. Only available to Super Admins.
    3 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  11. Basically if somebody keeps “spam “calling you back to back to back and doesn’t leave a voicemail essentially the message will say you have called too many times or attempted to call too many times in a short duration please try again later. Just so that way people stop spam calling over and over again without having to block their number.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  12. The customer wants all SMS logs and history to be displayed when they click on a contact in their RingCentral app.

    1 vote

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  13. Publish Number on Search Engines/Have Visibility Online. RingCentral to manage publishing the company name and number so when searched online, it will have their company name and number.

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  14. When customer using Smart watch connect to Android Mobile phone the call routes directly to Smart watch and not on the Mobile phone application.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  15. For LINKED ACCOUNTS

    Users should have the ability to set their CALLER ID to their COMPANY NAME when dialing INTERNAL CALL
    Company name should also be part of their contact information in Corporate Directory

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. Instead of having to switch devices on each call, create an option for the mobile app to take over the calls permanently like the extension.

    1 vote

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    New  ·  1 comment  ·  Call Queues  ·  Admin →
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  17. privacy settings for Performance Reports to private, public, and shared, similar to what is available in BA.

    1 vote

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  18. Requesting Option for RingCX to tell tell callers how many other callers are ahead of them when a queue is full.

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  19. It would be beneficial to introduce a feature allowing users to delete multiple messages or entire chats simultaneously, rather than deleting them individually. This would save time, especially for users who need to clean up or manage their chat history more efficiently.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  20. Customer would like to have a feature other form of notification whenever there is a call to pick up. For example every 20 secs there will be a message that there is a call needs to be pick up

    1 vote

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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