11691 results found
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Add notification for “Add Contact” template on the admin portal.
Request: When adding a new contact via the admin portal, include a notification or note for the “First Name” and “Last Name” fields indicating that the information entered here will be what appears on call logs. This will help users avoid confusion if the display name differs from the actual contact name used in call records.
Benefit: Improves clarity and reduces errors when reviewing call logs, especially for businesses tracking calls for reporting or compliance purposes.
1 vote -
ability to change sms provider
We are looking for a self-service option in the admin portal to switch SMS providers instantly if our current provider experiences downtime. Relying on back-end support requests during an outage is too slow and risks losing customers. A 'one-click' failover or switch option would significantly reduce our downtime and improve reliability.
1 vote -
Additional Verification for Forgot Password Requests
Description:
Currently, anyone who knows a company’s main RingCentral number can trigger a “Forgot Password” request via service.ringcentral.com. This sends a password reset email to the account’s default admin or system mailbox. If repeated or intentional, this can become a nuisance and may overwhelm the admin’s inbox.Proposed Enhancement:
Implement an additional verification step before sending a password reset email to the admin.
For example, require a security code or PIN that is known only to verified account members.
The code could be set by the admin and shared only internally.
Only after successful verification would the system send the…1 vote -
Group text to everyone in the RingCentral desktop app
The customer would like to have a feature wherein he can just select each person/user from his contact list and send group messages.
1 vote -
Admin Control to Disable User's Access to Change their Schedule
In addition to Admin access to restrict user DND access, it would be beneficial if Admins also had the ability to disable users' access to change their schedules.
2 votes -
Amdin Contro to Disable User's Access to Change their Schedule
In addition to Admin access to restrict user DND access, it would be beneficial if Admins also had the ability to disable users' access to change their schedules.
2 votes -
outbond proxy
We have a TOA IP-A1SC15 horn speaker deployed on our campus that includes SIP configuration and is intended to be used as a paging device.
The challenge we are facing is that RingCentral requires outbound proxy information for SIP-based paging. However, the IP-A1SC15 does not appear to have an option to configure outbound proxy settings in its SIP configuration.
Could you please advise if there is any workaround or supported method to configure and use the TOA IP-A1SC15 as a paging device with RingCentral despite this limitation? We would appreciate your guidance. I attached the screensot og the device's web…
1 vote -
Bulk Blocking Numbers in RingCentral App
Description:
Add an option in the RingCentral app to allow users to block multiple numbers at once. Currently, blocking must be done individually, which can be time-consuming for users who need to restrict a large list of numbers.Benefits:
Saves time and effort for users managing multiple unwanted or spam numbers.
Improves user experience and efficiency in controlling incoming calls.
Helps maintain cleaner call management and reduces interruptions.
Proposed Implementation:
Include a “Bulk Block Numbers” option in the call settings or spam/blocking section of the app.
Allow users to import a list of numbers (e.g., CSV or text file) or…
2 votes -
Allow Custom Rules ON an IVR (and not just at the site level)
We (Cornell University) have 100's of IVR's on our account so creating each one as a 'site' it would become out of hand. I would love to be able to add a custom rule on an IVR (like you can a call queue). We have to manually change the greeting for any type of closure they need and then remember to go back and change it again. PLEASE add the ability to add custom rules directly to an IVR! Thank you for your consideration.
1 vote -
RingCentral Desktop App-to-Mobile App Call Bridge
Enable users to initiate calls from the RingCentral desktop app on their PC or laptop, but route the call through their mobile device. This allows the user to physically hold their phone for better audio or mobility, while still enjoying the productivity advantages of desktop-based dialing, CRM integration, and call tracking.
How It Works:
Initiate on Desktop: User clicks a contact or number in the RingCentral desktop app (or CRM integration).
Bridge to Mobile: The system sends a signal to the user’s paired mobile app/phone to place the outbound call.
Call Connection: Mobile device rings; user answers and holds the…
1 vote -
Ensure the Admin Portal Web Frame resizes to include the Action Field without scrolling
Having to scroll across to select Action when using many RC Admin pages is time consuming, wasteful and for the less frequent user confusing as depending on the page displayed the scroll bar is not always visible (see attachment).
1 vote -
separate Management of Main Numbers and Direct Numbers
Product Area: Admin Portal – Number Management
Description of Request:
Currently, the system treats main company numbers and direct numbers largely the same in terms of call handling, features, and policies. Customers want the ability to manage main numbers and direct numbers separately, allowing different functionality, routing, and settings for each.Business Impact:
Organizations often have a main number for general reception and multiple direct numbers for individual departments or employees. Without separate management:Call routing and policies cannot be tailored for specific numbers
Administrators cannot apply unique rules or features per number type
Important calls to direct numbers may…
1 vote -
Separate Robocall Blocking Options for Fax and Phone
Description of Request:
Currently, Robocall or spam protection is applied together for both phone calls and faxes. This prevents administrators from customizing blocking behavior separately for fax and phone lines. Customers want the ability to enable or disable Robocall protection independently for voice calls and faxes.Business Impact:
Some organizations rely on fax communication and do not want legitimate faxes blocked while still using Robocall protection for voice calls. Without separate controls, important faxes may be blocked unnecessarily, causing operational delays and missed communications.1 vote -
Visibility for Faxes Blocked by Robocall in Admin Portal
Product Area: Admin Portal – Fax Management / Security
Description of Request:
Currently, when inbound faxes are blocked by the Robocall or spam protection feature, there is no visibility in the Admin Portal indicating that a fax attempt was blocked. Administrators are unable to confirm whether a missing fax was rejected due to Robocall filtering or another reason.Business Impact:
Customers report missing or expected faxes without any record in the fax logs. This leads to confusion, repeated troubleshooting, and difficulty confirming whether the fax was intentionally blocked by the system. Medical, legal, and business users are especially impacted when…1 vote -
Persistent MMS (Attachment) Capability in Shared SMS Inbox
Currently, in the RingCentral Desktop App (Shared/Text tab), the "Paperclip/Attachment" icon is visible when first viewing a thread. However, after the first response is sent or the conversation is assigned to a user, the attachment icon immediately disappears.
Ensure the "Attachment/Paperclip" icon remains persistent and functional throughout the entire lifecycle of a Shared SMS conversation, regardless of assignment status or reply count.
2 votes -
AI receptionist to record voicemail
AI receptionist should be able to get voicemail messages or record a voicemail when the customers call in
1 vote -
Block guests from messaging specific contact mailboxes
Allow individual mailboxes or accounts to not receive guest messages. Primary use case are bots built within the system designed for internal use can be accesses by external guests. We want to be able to set a glip bot to only allow messages from internal verified accounts.
1 vote -
Maximum caller on queue
We would like to configure a lower maximum number of allowed callers for the call queue. For example, the queue has 6 users set to ring simultaneously, but once 3 users are already engaged on active calls, the 4th incoming caller should be automatically directed to voicemail.
This type of behavior is available in other phone systems, such as Zoom Phone, and we would like to achieve a similar setup.
1 vote -
Maximum Caller in Queue
We would like to configure a lower maximum number of allowed callers for the call queue. For example, the queue has 6 users set to ring simultaneously, but once 3 users are already engaged on active calls, the 4th incoming caller should be automatically directed to voicemail.
This type of behavior is available in other phone systems, such as Zoom Phone, and we would like to achieve a similar setup.
1 vote -
Enable book a meeting in AIR without enabling SMS
Ability to enable or book a meeting in AIR without enabling SMS
1 vote
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