9198 results found
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Creating contact group on admin portal but not reflecting in RingCentral App
Created a group under personal contacts but does not reflect in the Ring Central App
1 vote -
Transfering personal contacts to company contacts using admin portal
Have an option to transfer a contact from one category to another ( Example from personal to company)
1 vote -
use '0' as a direct user extension
• What issues is this solving for? - so the customer can use number '0' as their direct extension number
• How will the feature help customer’s processes? - easy to remember their extension number
• Who would benefit from it? - the customer
• How should it work?- when searching for their extension in user extension tab, they will see their extension as '0'2 votes -
Feature Request : Ability to Filter in Analytics on how many callers that waited for a length of time in the Call Queue
Feature Request : Ability to Filter in Analytics on how many callers that waited for a length of time c in the Call Queue
Details : There is not filter at the moment to indicate how many callers waited in the call queue for a specific time period ie. 30 secs,1 min etc. It would be best to have a comprehensive reports widget in analytics that would allow the options for the filtering of data on any information being stored.
Current behavior : no option to filter the amount of callers that waited for 30 sec and 59 sec
Brand…
2 votes -
Enable LTE based deskphone on RC platfrom
Allow use of eSIM or SIM based deskphone device like Yealink T67 & T64 on RC platform. This allows for easy deployment for SMB customers. Customers do not have to worry about getting a internet connection for the device, instead use the 4G data.
1 vote -
Scheduling firmware updates per time zone
To have the schedule of firmware update per time zone.
4 votes -
Robocalls forwarding
The ability to forward all robocalls to voicemail or play announcement only automatically.
1 vote -
Push to Talk Groups
Customer would like to request for PTT feature in RC. Would like to have groups when accessing this feature not simply broadcasting to all devices.
2 votes -
Export/ Share RingCentral mobile app contacts
I need to export my contact list. I am using the mobile app on my iPhone and there's no option to export or share my contacts
1 vote -
Have an option to change the number of rings for extension in fixed in order call queue setting
Number of rings before going to next member is fixed. Would like an option of customized amount of rings specifically per member.
1 vote -
Prensence update when the extension info is changed
Presence update when the extension info on admin portal is changed.
1 vote -
block callers from dialing other extensions while waiting on queue
I would like to request a feature that allows us to block callers to jump to other queues by selecting a number at an inopportune moment
1 vote -
MASS TEXTING USING RINGCENTRAL APP
An option for us to send text messages for thousand recipient without using any platform or puting the number manually.
1 vote -
Customer will be automatically routed to voicemail after being placed on hold for 2 minutes or more
If I place customer on hold, the customer will be automatically routed to voicemail after 2 minutes or more
1 vote -
US Calling - Default Area Code added
In the US calling, add the ability to have default area codes added. Even if its something that can be added per user or phone, of just something that could be added on a your own specific RingCentral account.
1 vote -
IVR Menu Incoming Call Queue email notication
Request for Incoming Calls Email Notification from IVR Menu to Call Queue Settings
2 votes -
Feature Request : Remove All Option in Group Membership of Users
Feature Request : Remove All Option in Group Membership of Users
Details : at the moment there if the user is part of a lot of Groups in the admin portal the user cannot be deleted and have to remove them one by one
Current behavior : needs to remove the users one by one
Brand : BT Business
1 vote -
Show Toll-free minute usage in Service Web
The request is to have the toll-free minutes portrayed in a way similar to how Global Minutes are, i.e. "you have used x minutes out of a total of y." This would enable customer to view their current usage so that there are not overages.
13 votes -
Downloading multiple PDF files on fax machine
Customer would like to have the option to download multiple PDFs from their fax machine
6 votes -
Contact app preference for outgoing calls
My company uses RC on personal phones. Have a setting for each contact to preselect if RC or personal line should be used to make outgoing calls
1 vote
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