10607 results found
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deskphone will be able to setup without digital lines.
The client is thinking when the deskphone will be able to setup without digital lines.
1 vote -
Adjust Call Recording Announcement Playback Timing
We request that RingCentral redesign its call handling infrastructure to ensure that the call recording announcement is played only when the outbound call is connected and answered by a live person.
Currently, the announcement is triggered upon receiving the initial SIP 200 OK response from the called party. As a result, it is often played during connecting audio or hold music, before the call is actually answered. This can lead to confusion and may fail to effectively notify the called party.
Adjusting the announcement to play at the start of live answer detection would enhance clarity, improve user experience, and…
2 votes -
Paging Setup: From Shared Line to User Extension
Customer would like to have their paging feature from a shared line to a User Extension and vice versa.
1 vote -
sync beetexting text messages to ringcentral app
This could help us check if my coworker already replied to our customers.
1 vote -
External Shared Directory Contact Name Section on Call Log
To make use of the uploaded External Shared Directory, please add a column on the call log that shows the name of the contact saved on external shared directory.
1 vote -
Trigger by word in RingCentral SMS Automator
Ability to have a trigger by word option in RIngCentral SMS automator Workflow
1 vote -
Polycom VVX Presence
Presence should not disappear on the main page when hitting other buttons such as "Conference" and "Transfer".
1 vote -
Customize Caller ID for Internal Calls
Although we have a feature available to change the caller ID per phone and features, it would be better if we also have an option in the Admin Portal where internal calls will not be limited to one caller ID only but with option to select any phone numbers on the account (user ext, main number, IVR assigned number and call queue number).
2 votes -
Option to Use Call queue extension as SMS recipient
Have the option to use the call queue ext as SMS recipient and not just a regular extension.
Customer verbatim:
Hi, all of our call queues SMS recipient is currently configured to go to my extension. How do I change call queue to receive text message to it's direct number? We also want to receive text message notification by email.2 votes -
Marking Test calls as "Test"
Marking Test calls as "Test" (eg when we change any settings in Ringcentral we make test calls) so we don't want these skewing analytics/reports
1 vote -
Marking Test calls as "Test" so not to skew analytics/reports
Marking Test calls as "Test" (eg when we change any settings in Ringcentral we make test calls) so we don't want these skewing analytics/reports
1 vote -
Increase the Number of SMS Recipients in a Call Queue
The SMS feature for a call queue is currently limited to one extension only. We would like to request an increase in the number of recipients that can be assigned as "SMS Recipients" for a call queue
1 vote -
Option to remove all call queue managers without having to recreate the call queue
Option to remove all call queue managers without having to recreate the call queue
2 votes -
Customer would like ability to set outbound CLI in Teams admin portal (direct routing)
Customer would like the ability to set outbound caller ID for Teams direct routing users from within Teams admin portal using caller ID policy. See https://learn.microsoft.com/en-us/microsoftteams/caller-id-policies
Currently this can only be set within RC admin portal. This is a limitation in scenarios where numbers are assigned to user extensions on RC side with MS teams sync enabled but then assigned to a call queue or IVR on Teams side. In this scenario the number is not available to assign as caller id on RC side for those queue users since it is assigned directly to a user extension.
2 votes -
Ability to pull up user reports for user who is not logged in to the app for 30, 60, 90 days
We have contacted support seeking assistance if there is a report that we can pull up to view users who is not logged in to the account for several days
1 vote -
Access to call transcript history for all users
Access to call transcript history for all users
Requesting access to the call transcript history for all users associated with their account. We would like to review and retrieve transcripts of past calls for internal monitoring, quality assurance, or record-keeping purposes. Kindly confirm if this level of access is supported, and if so, please advise on the process and any limitations related to data availability or retention periods.
2 votes -
Allow me to issue a passcode to callers I want to reach me
I have to post my number and I’m often overwhelmed by calls. I have to be able to answer it at times to verify my identity. So something like a secret extension would be great.
1 vote -
Avoid putting a full-screen ad with audio over an enterprise app for end users is
Avoid putting a full-screen ad with audio over an enterprise app for end users is
1 vote -
Allow for all fuctionalities to work the same universally (Desktop App vs Web vs Physical Phone).
I am currently using the RingCentral Desktop Application for training a remote worker. I can utilize the Whisper, Barge and Take Over keys but I cannot disable access once I am done. I was told it could only be done on a deskphone. If I can use a portion of the functionality through the app, why not allow for full access?
1 vote -
Internal Direct Calls to Bypass Ring Group Settings
The customer is requesting a setup where internal calls are routed solely to the user's desk phone, mobile, or desktop application—excluding any additional users defined in their ring group settings. These ring group settings should only be applied to external or client calls received through the direct number shared with clients.
2 votes
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