12290 results found
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Ability to schedule disabling of notifications or chat for the whole account
Scheduled disabling of notifications or chat entirely for the whole company that can be set up by the Super Admin only
1 vote -
Remove the primary number on SMS for the super admin account and use company number only
For ease of use at my 2 front desk computers and for our members to not receive texts from several numbers, we prefer to keep all texting under the company number
2 votes -
Ability to forward shared line calls to an external number
would like to have the option to forward shared line calls directly to an external number instead of forwarding to another extension
3 votes -
Anonymous inbound caller ID
Do not pass inbound caller ID by name or number to allow for anonymous hotline calls on call queues , voicemail only extensions or users. Do not allow in reports & call details or on attached mp3 file notifications.
7 votes -
Custom Rule
id like to have more option for custom rules. id like to be able to have an option to select if a caller was from a particular site to forward to
2 votes -
An option to enable showing the current extension or phone number where the calls are being routed under the caller's end
An option to enable showing the current extension or phone number where the calls are being routed under the caller's end, for the caller to have an idea what the phone number of the extension customer needs to get in touch with regardless if it's an external or internal number where the calls are coming from.
1 vote -
ALLOW DRUG NAMES TO BE SENT VIA SMS
Cx is doctor who provides instructions and quick medication advices via smscx not able to send sms that contains drug names from time to time
11 votes -
View only company call logs permission
Requesting to have a feature where we can add a specific role where a standard user will only have View Only Company call logs, no option to delete recording.
2 votes -
Show user timezone on RC Profile
It would be handy to have a user's time zone included on their profile page in the RC app. Either if it's manually set by an admin in the user regional settings, or maybe offer a "publish time zone" toggle in the user App settings (handy for users that travel a lot). Both on the small popup when you click a user's avatar, and on the sheet when you click Profile.
1 vote -
Longer DTMF tone
The Dial tone are too short and it is not being recognized by other companies, We would like to have a feature wherein the tones on the app will work the same as the physical phone where you can hold and press the number so that the tone would stay longer when you press it.
4 votes -
Call handling settings
Hi Team,Customer called in today because they are having an issue with the delays before a call is being routed to the Ring Settings Group. The customer has the "Tell caller they're being connected" feature off and only have the "Play music while connecting" turned on. However, the customer said that it's taking a while before the call to be routed to Ring Settings Group. I counted and it took 11 and 15 seconds before the call was routed to the first number under Ring Settings. Customer said it would be better if they will also have the option to…
1 vote -
Resync Button for Assisted Provisioned Common Area Phones
The "Resync" feature that can restart the device through a virtual button is helpful for an IT or an Admin that is not on the site or for tons of devices that needs to be rebooted instead of tediously unplugging and replugging the phone.
3 votes -
The customer wanted to provision two lines using a rental phone.
The customer wanted to provision two lines using a rental phone
1 vote -
Notify sender AND recipient of blocked robocalls
If RC is blocking transmission of calls or faxes because it determines that they are robocalls, both the sender and the intended recipient should be made aware that they are not going through. That way, the sender can contact the intended recipient directly if it is a direct or important transmission, and the intended recipient has the opportunity to "white list" the number. Example: I am a medical doctor and a laboratory has been blocked from sending me faxes, which may actually be important patient results!
5 votes -
Ring Central Call Quota Count
A user of ours asked if there is a way to turn off the part in Ring Central Max that shows users how many calls they have taken from queue, due to said users not taking calls after they hit their monthly quota. Would like a way to either block users from seeing this or turning it off altogether.
2 votes -
An IVR prompt that will let the users listen to an extension voicemail message.
- customer mentioned would like to know if we can set up an ivr menu that will let the user listen to their vm messages by dialing the IVR menu and should prompt them to dial the extension number that they would like to listen to the voicemail message. -customer prefers this type of set up rather than dialing the main phone number and extension number * then pin.
1 vote -
Removing of limitations in the creation of a free account for external guests
External guests are being blocked or automatically disabled after creating free accounts for RingCentral Messaging using either the browser version or the desktop app. Can't add external guest users to our contacts who are using a free account nor they can't use RingCentral Messaging at all.
8 votes -
Emailed FAX receipts should show Subject line--Regardless of SUCCESS or FAILURE
Having all FAX receipts (Regardless of SUCCESS or FAILURE) show the Subject line text would help anyone viewing the receipt have a better idea of the subject matter of the FAX.
2 votes -
Allow multiple accounts to run simultaneously on app / cell phone
I would like to have multiple user accounts, since I have multiple businesses, on 1 cell phone app.
13 votes -
I am wondering how the best way to configure a hot desk phone would be for 2 users that need to accept calls into the Main line. I dont ...
...wish to edit the routing every time one of the users logs in or out of the phone.. we have a physical phone that is configured as a 'Hot Desk' phone. With that, we have 2 users that login and logout of the phone. Well, every time they login or logout, the programming of the call routing is lost for the user anytime they logout. I am wondering how the best way to configure a hot desk phone would be for 2 users that need to accept calls into the Main line. I dont wish to edit the routing every…
2 votes
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