12584 results found
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Ability to edit the existing default Role
Able to edit and removed some options for the existing default role such as standard International instead of creating new one and assigned to multiple users one by one.
1 vote -
Disable Send SMS to US Numbers
A way to stop SMS delivery to US numbers from RingCentral Canada account.
1 vote -
Call queue template (adding trusted numbers)
Call queue templates with trusted numbers allow to apply only 10, if there are more than 10 trusted numbers we added on the call queue template and applied to the call queue, even to a 1 call queue it won't apply to the call queue unless we max it to 10 trusted numbers. It would be better if we can apply a template with 60 or more trusted numbers to the call queues, it will be easier since we do have over 300 call queues that need to be updated.
9 votes -
Report in Admin portal that shows usage exclusively in SMS and toll-free minutes bundles
We need a report in admin portal that shows the excess usage in the plan inclusions so we can determine the SMS and toll-free number that best fits our needs. We currently have toll-free minutes bundle and we would love to know how much of it are we utilizing on a monthly basis
5 votes -
park location option for callback
ability to have the option to customize park location like offering message for callback
1 vote -
RingCentral Messaging Automating replies and other common workflows
The same features but for messaging on the article below. Article Name: Automating SMS replies and other common workflowsArticle Link: https://support.ringcentral.com/article-v2/Automating-SMS-replies-and-other-common-workflows.html?brand=RingCentral&product=MVP&language=en_US
4 votesA workflow recipe exists for this use case which you can access, download and freely install:
https://ringcentral.github.io/ringcentral-automator-docs/workflows/recipes/chat-ooo-autoreply/
We are also planning to convert this recipe into a workflow template so that it is easier for people to discover and install. We expect that feature in Q2/Q3 2025.
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change the Character limit with caller ID
Businesses may be able to put the exact name of the company on their caller ID and do not limit it to 15 characters only.
11 votes -
Improved Recognition of Incoming Faxes
Improved detection of incoming faxes, irrespective of delays from the sender transmitting fax tones, especially when the associated number is set up for both voice and fax.
1 vote -
Starting a RingCentral Partner Advisory Group
We are looking to establish a RingCentral Partner Advisory Group, please reply if there is any interest in joining.
1 vote -
Get a Billing Statement/Invoice prior to annual bill
It would be beneficial to us if there is an option where we can get a billing statement/invoice before the annual bill. This will help my accounting department organize what and where are the charges coming from.
1 vote -
Billing Statement/Invoice prior to annual bill
It would be beneficial to us if there is an option where we can get a billing statement/invoice before the annual bill. This will help my accounting department organize what and where are the charges coming from.
1 vote -
Sync phone voicemail indicator to email
Customer wants the red light indicator on the phone to turn off once the voicemail is deleted from the email
1 vote -
Public parking should just be increasing even the line is disconnected
Customer would like the public parking should just be increasing even the line is disconnected
2 votes -
Masking Customer's number while making phone calls
The customer wants to mask his phone number while making phone calls. Instead, he wants to use a random local number that will appear on his customer's caller ID but not his direct number.
4 votes -
Ability to play audio while on active call
It will be helpful for the customer and their business if they will have option to play audio while on active call.
2 votes -
include "seconds" in the time area of call logs
include "seconds" in the time area of call logs currently only shows Hour and Mins.
1 vote -
Imply date in greeting message.
For example, "It is #todayDate." The system would provide a date that is consistent with my location and timezone in my admin record. A tag such as this would be great!
1 vote -
Display the caller ID for the selected Group from an IVR prompt
My company would like to have a feature added where the caller ID displays the option a new caller has selected from an IVR menu. For example, if the IVR menu prompts for callers to select options 1 through 4, with each option having a unique group it rings, then the recipients in each group would see that the caller selected option 1, 2, 3, or 4.
5 votes -
Allow Service Web to have the option to report "Service Web" in the drop-down menu to report issues.
Customer reported that he was unable to access Service Web, and his colleague could not report the issue as the option of "Service Web" ws not available in the drop-down menus to report the access issue.
2 votes -
A busy tone to be played if call waiting is deactivated
If "call waiting" is disabled and we configure an Announcement for the "No answer setting", the second caller will hear a disconnection tone. This is confusing because it gives the caller the impression that the number is not in service. It would be good if the beep tone is changed with a busy tone
8 votes
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