11058 results found
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Provide the ability to mark SMS as "unread" within MVP
We offer the ability to mark all messaging tools as unread BUT SMS. VM, Fax, Messaging, etc. Providing this option allows for a user to provide themselves with the unread notification reminder for follow up.
1 vote -
Set numbers for unauthorized call forwarding
A feature to unauthorize a user to forward calls to a cell phone number
1 vote -
RingCentral App and RingCentral Service Sync user information
I am really not sure why this has not happened yet, but it would make complete sense to have the Service Center, where all users and phone profiles are setup to sync across with the RingCentral App. I am specifically referring to a User Profile, such as location, title, extension, mobile number, direct number, extension, email, call handling details and such. It almost seems like there are pieces of them that sync, but nothing like a full and fluid sync. We have desperately tried to make the location and details, including mobile numbers and Direct numbers sync between the phone…
2 votes -
Send Fax attachment to email if OBi doesn't pickup
This will make is so we won't miss faxes if the OBi doesn't pick up. It will send a fax attachment to the email attached to the extension like it does if you fet a fax on a normal extension.
4 votes -
Fax notification.
Okay so we have a Polycom OBi box setup on a copier for faxes but we've been experiencing issues lately that it won't pickup sometimes so is there a way to send the fax to an email if the copier doesn't pick it up.Kind of like how if you fax to an extension, it will send a copy of the fax to the email attached to the extension.
1 vote -
Voicemail-to-text to capture multiple languages concurrently
It would be very helpful if voicemail-to-text could have the ability to capture multiple languages at the same time, regardless of which language is selected for User Language, in cases where incoming calls are split between multiple languages.
22 votes -
Rename file automatically before saved in Archiver
We recently found the ability to store our all of our recorded calls into our SFTP Files.com. We would like to be able to change the naming convention if possible. Could I please schedule a call with someone to talk this through. We are available at any of the times below.Tuesday 4/25 at 11:30 AM or 1:30 PM ESTThursday 4/27 at 10 AM EST
1 vote -
troubleshooting button.
Add a troubleshooting button we can access on any page when something goes wrong we can hit the button and run a quick diagnostic check so when we call in we can tell you exactly what the issue is and we can get a quick fix instruction from you. This way we don't spend all day being useless trying to guess what's wrong and waste time fixing stuff that ain't broke.
2 votes -
Star codes to log in and out of a Call Queue on Deskphone
We have star codes to log in and out of a Hotdesk phone, but this would allow the user to log in and out of a call queue (provided they have the proper role) on your physical phone without having to use MVP or go into the Admin Portal. This is already a feature that is a toggle on the MVP app, so it should be easy enough to implement the same idea as a star code on RC Provisioned phones.
9 votes -
Incoming Caller ID Name Full Display
Customer is looking for an option for the RingCentral App to display the full name of a incoming call. As per customer it does show when they Hover their mouse cursor to the name of the caller which will have a mini window that will appear on your pointer showing the full name. Customer would like to have the information display automatically
2 votes -
Add Microsoft Contacts to Ring Central in Teams
We tried to primarily use Ring CEntral within TEams as that is our organizational app and we wanted to use Ring Central as the backbone of our service. However, it doesn't pull in any of the users contacts or recognize them in Caller ID. This works in the Ring Central app. It even works in Ring Central in Outlook. It just doesn't work in Teams. If the info is in Office 365 and in Ring Central, I don't see why it can't be pulled into the Ring Central app in Teams.
2 votes -
Admin access to enable generic accounts
From a client- Just thought of something that would make my life easier, I have some generic accounts that are Enabled, but not Activated. That’s because it’s just a generic email and there is no one to click the activate button. Right now I have to call or chat with RC tech support to get those accounts activated. I would LOVE if I could do this myself.
2 votes -
Unable to Archive Pager Messages
There should be an option as the messages may be required to be archived for compliance reasons.
1 vote -
Incoming Text auto reply
I use the text feature A LOT, but when I am out of town or off, they go unanswered. I would like to set and auto reply when I am out of the office.
2 votes -
Make the 4 digit extension the default for copy and share in a company
:bulb: Can someone please suggest to RC, that when I want to forward (copy and forward) a text, say from a candidate to my teammate who has the job, I should be able to put that in the normal 4 digit extension thread, not have to send it to the 10 digit phone number thread. If you can speak to this, great, but it's an RC suggestion for their software, etc.
7 votes -
Disable editing user details in user extension level
Feature in custom roles to about disabling the employees capability to change the extension details such as name, email, and contact info of their individual extension
1 vote -
Block Company name on Caller ID when using primary number
When choosing to use your personal number and not the main company number, have the option of not having the company name show up as well. I don't like to use "Blocked" as then people don't pick up, yet I occasionaly don't want people necessarily to know where I'm calling from.
1 vote -
UK Mobile Numbers as a Substitute Caller ID
In line with the new update discontinuing our support to UK Mobile Number as a substitute caller ID, we would like to post this as a feature request to have it re-enabled.
14 votes -
for admin portal to have a realtime view of deductions and description of Auto purchase and email notif of balnace realtime
for admin portal to have a realtime view of deductions and description of Auto purchase and email notif of balnace realtime
2 votes -
Template to Change Emergency Response Location for User's Phone
It would be better if we can have a template to add/change emergency response location per user in bulk using a template in the admin portal especially if they are all working in the same location and has the same emergency response location address.
7 votes
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