11058 results found
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Outbound caller ID be available regardless if assigned to user or not
Customer want a number to to be avaiable to all users even if they are already assign to a specific extension
1 vote -
doorloop
please do a partnership with doorloop to integrate and tack call within the system for tenants, customers etc. auto detect and connecting logs to the customer profile
1 vote -
Make Dynamics 365 for mobile work like on desktop
Hello, I am a RingCentral subscriber and we are implementing a new Dynamics 365 environment with RingCentral integration. It works fine from Edge or Chrome on the desktop, but on the mobile app Dynamics wants to use the native iPhone dialer to call out. There should be an integration for the RingCentral mobile, or a way to set RingCentral as the native outbound dialer for iPhone.
2 votes -
Play Button for Text-to-speech on Record User Name
RingCentral has the feature wherein users can listen to how the system reads the Record User Name under Users > User Details > General.This let users listen to how it sounds rather than having to call and wait for the voicemail to kick in to test.
2 votes -
Option to have same email domain sign up for a separate account
Option to have same email domain sign up for a separate account. It would also be a great addition if there will be option to allow users to sign up on their own separate account using the company domain. What is happening now is that when you use the same email domain to sign up a separate account, it is not creating a new one but instead creating a new user extension to the primary account of the company.
1 vote -
Sync more than one google accounts
Make it so more than one google account can be synced with the RingCentral App.
3 votes -
Direct message scheduling
Different from your current schedule task feature.This benefits the sender. The functionality should mimic sms. Just the simple ability to schedule communications to individuals or set direct teams. The ability to include attachments is necessary. For an example on Monday at 0900 message delivers to recipients- such as " on call sign up". I may be in another meeting at that time. But if I can plan for that prior that improves communication and functionality of your tool.
2 votes -
Admins ability to disable extension on a Specific time
Admins want to have the ability to disable a user extension on a set date and time
1 vote -
option for new numbers to be added directly to either company, personal, guest etc on android phone
option for new numbers to be added directly to either company, personal, guest etc on android phone
1 vote -
Allow Disable Email Notification for Call Queue Voicemail to Co-Recipient
With the rollout of the feature in ENTCOM-I-84 (see https://support.ringcentral.com/article-v2/Managing-share...), Feature is indeed implemented, though to get it to work I had to have a support agent turn it on for our company account.One point of note, it would seem that once you add co-recipients to a Call Queue, when a new voice message comes in those co-recipients are being notified by email of the new VM. The new feature adopts that individual user's notification settings and sends them an email notification - even if the Call Queue group they're assigned to has notifications turned off. It would seem…
5 votes -
notification when monitored users received a phone
it is useful if there will be an automatic notification showing that a specific user being monitored on the RC desktop app receives or currently engaged on a call so that we can listen to it right away without needing to go to the HUD manually.
1 vote -
Custom modification of extension permissions in Admin Portal
Creating a custom role for permission sets to start as a base is painstaking if an Admin only needs to change a minor permission on a user's permission set. Especially if it is only for one user and is not something that you need a custom role template created for that may not be applied to multiple users. Maybe a modify button under roles/permissions that offers an option to select or deselect individual permissions and Include the functionality of permission dependancies. This would be an awesome addition that would reduce the time it takes to modify extension permissions and would…
5 votes -
Make an option in the admin portal to force RC mobile app logout only
Right now the only way to force a user to log out of the mobile app is to disable the extension which causes immediate logout on both the desktop and the mobile app. To avoid disruption we'd like an option to force log out only one one app or the other as well as both.
8 votes -
to include a reference number for all the email notifications for faxing
to include a reference number for all the email notifications for faxing
1 vote -
Minimized At Startup
This has other ideas already submitted, but they're all old and it still hasn't been added.Most programs with an autostart at boot feature allow the user to set it to open minimized to the tray. This has been a requested feature for years and it still hasn't been implemented, which is a grand disappointment. Although a mere annoyance, I dislike having to wait for RC to load before I can close it to the taskbar every time I log into my computer. Such a basic feature should have been available at launch and it's high time it was added.
1 vote -
Remove Fax Tab in the App
cx requested to have an option to remove the fax tab in the app // they already turned off fax feature online and changed number to voice only but the fax tab in the app is not being removed
6 votes -
Forwarding from read-only teams
Why I can't forward messages from read-only chats? It looks ridiculous. I can read this message, copy it thru clipboard or even make screenshot and send anybody. This disabling is only complicating such action for me. I don't know any other good messenger with this function disabled.If we're trying to make some teams and groups more secure - let's follow at least android apps way (not sure that iOS has same, but most probably yes) - there's setting on app level or even each team/group (e.g. telegram) where you can enable such restriction. And in this way there is no…
1 vote -
restrict notification settings
Related that email alert on Call recording I don’t want my users to receive that email alert that recording has been switched on. where I can edit this setting Being an owner and Admin of this account I don’t want any alert email to go any user email. RESTRICT ALL. I am saying what if any user call you for any changes in settings?
1 vote -
trigger auto-call when voicemail is left by the caller
Be able to set/trigger auto-call when voicemail is left by the caller.
1 vote -
Block the ability to transfer calls to queues numbers
Sometimes agents abuse transfering calls to queues extensions, would it be very helpful if the admins have the ability to block transfers to queue extension numbers specially blind transfers.
1 vote
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