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10839 results found

  1. Allow API SMS/MMS sending from all account numbers

    Currently, the SMS API only allows sending from extensions that are directly assigned to the logged in account. It would be EXTEREMLY useful to be able to either a) allow the main number account to send from any valid extension or b) create a way that extensions permissions could be assigned to multiple accounts.Use case: all our sales team use their ringcentral direct number as their primary method of phone/SMS interaction with all customers. I would also like to inject some automated SMSs into that stream (eg order status updates). This keeps the interaction 1:1 between customer and sales rep…

    9 votes
    Planned  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Call Waiting for iOS/Android

    Can you add call waiting for RC Phone app on Android/iOS?Right now just receiving missed call prompt which makes it appears like users are avoiding calls

    2 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  3. Save custom status

    I understand that we can set a custom status and I understand that there are 6 "canned" statuses. I would like the ability to either edit those 6 canned "slots" or add my own custom statuses that I might use frequently. I would find this super useful during work from home times.Examples: "Picking up the kiddo from school", "Away for lunch", etc.

    71 votes
    Implemented  ·  13 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Feature request:Presense for RingCentral Unified App

    to identify if user is available to take calls using the unified app

    1 vote
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Add auto answer in the Ring Central unified app

    This is to help our support team to manage calls and meetings in the unified app. Rather than using a seperate app for auto answer calls

    16 votes
    Future Consideration  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Forward a voicemail to a call queue voicemail

    We need to be able to have the option to forward voicemails to call queues like we have the option to with other users.

    20 votes
    Future Consideration  ·  2 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  7. Inactive queue skipping

    When the queue has no active members, it should be skipped, rather than the system polling and confirming that the queue is empty and forcing callers to wait while the system performs that check.

    2 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Automatic or scheduled sign-off

    Individuals who forget to remove themselves from call queues cause an inconvenience when they do so. Calls can be missed, forwarded to voicemail, or left waiting for the next in the queue. If it were possible to schedule one's self to be removed from the queue, it would improve customer service, as well as preventing other members of the queue from being inconvenienced by having to wait for the call to be forwarded.

    5 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. Save glip app fax contact using company name

    When adding a contact in the glip desktop app, if you enter the company's name under "Company Name", it will not populate when sending a new fax and searching for the name. It will work if you enter the company's name under "First Name".

    1 vote
    Future Consideration  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  10. Assign a ringtone to a number or group

    Would like to have the ability to assign a unique ringtone to a specific ring group or to a specific inbound number. This will allow the user the ability to identify calls just buy the ringtone. Call Queue X has a unique ringtone assigned to it. For example, Call Queue X is a hotline and calls to this call group it would ring different than other calls. A ringtone could be assigned to a specific inbound number. For example, if a boss or a high priority customer calls having the ability to assign a unique ringtone to their number would…

    42 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Call Park

    Would like speed dials to be added to the phone to Park a call (P1, P2, P3 and P4). If someone calls in, I would like to press one of the speed dials and put the person on hold and then I can call upstairs or downstairs to the person they want to talk to and tell them that on P1 is so and so for them. They can go to there phone or any phone and press P1 button to talk to them

    2 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Bi-weekly recurrence for events in Ring Central (GLIP)

    Can you add an option for recurring to be bi weekly or bi monthlyI am trying to create schedules and these schedules change every 2 weeks so I have to make them all individual instead of just once and allowing it to recur.

    6 votes
    Future Consideration  ·  1 comment  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  13. Dial by last name- 2 letters

    We have a manager who only has two initials in his last name. The phone system will not recognize it as a last name because it is only two initials.

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Improvement for Pausing and Stopping Automatic Call Recordings

    It is currently not possible to pause or stop recordings when the automatic call recording feature is turned on. We would like to have that ability. The current method to pause or stop a recording is only available with the on-demand (manual) recording process. Our employees may not remember to start a recording every call - and we may have some people who call and do not want to be recorded. The same option to press *9 to pause an on-demand recording should work for automatic recordings.

    39 votes
    Under Review  ·  9 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. View contacts from RC app and RC phone app to deskphone

    View contacts from RC app and RC phone app to deskphone

    12 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  16. One Touch Audio Dial In

    Anyone who is joining an audio conference call just has to hit a link rather than type the dial in and participant code. It's more efficient and Uber conference has that ability.

    5 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Disable Call Waiting tone on soft phone

    I would like to have an option to be able to disable the Call Waiting tone when using the RC Phone app. I would like to keep the pop-up, but not have the Call Waiting tone in my ear when a second call comes in.

    52 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Add an option to disable the 911 warning

    The Desktop App prompts our user multiple times per day to warn them about 911 even though they have addresses configured. Can we get an option to disable the warning or at least snooze it for X number of days? Support is telling me that this is a FEATURE not a BUG.

    35 votes
    Under Review  ·  9 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. SMS/Text Templates

    Be able to set up text templates for recurring texts used by team members

    80 votes
    47 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  20. Answer phone call with a keyboard shortcut hotkey on the Ring Central App for desktops

    Answer phone calls with a keyboard shortcut (hotkey) when using the Ring Central App for desktops. Scrambling with the mouse to click on the answer button when receiving a phone call seems. The RC phone app has this feature, why wasn't it added to the ring central app?

    25 votes
    Implemented  ·  8 comments  ·  Application  ·  Admin →
    How important is this to you?
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