12919 results found
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Change Keyboard Shortcuts in RingCentral App
I want to change the keyboard shortcuts. The shortcuts like answering the phone with alt + a I want to change it to f1. I do not have an option to change it.
18 votes -
Click on a previous phone call and create a task out of it
Click on a previous phone call from the RingCentral App https://app.ringcentral.com/phone/callhistory and create a task out of it and assign it to someone via
5 votes -
Smarter Meeting Reminders
I have users that report that when they are already in a meeting or call, the RC app will still pop up a reminder that they need to join the meeting - which they are already in. RC should already know they are in a meeting.
1 vote -
New Message Notification Color
Change the message notification to the same orange color as phone. The gray notification blends in and messages are missed at times.
7 votes -
Idle behavior shows users offline even though they are available and logged into RC.
I've noticed that when not using RC but logged in (running in the background idle) it will change the status for users from a green dot to a gray dot (offline). Even though users are available for a call. Fellow coworkers think the user is offline when in reality they are not. This behavior is counterintuitive- It seems to me that a new idle status would work as opposed to showing user offline. Or maintain current status of available
155 votes -
Add the call queue option in RC Phone app available in RC MVP App
There is a call queue option that can be added from Users that only works by using the RingCentral Phone App. It would be great if this worked also with MVP.
13 votes -
See Pending Callers in Queue
Admin would like to provide the ability for members of a call queue to view pending calls to that queue. Users who are members of queues are unable to see calls pending in their queue while on a queue call.
15 votes -
Create teams based on lists with email addresses (Creation of teams in Unify Office)
-Supported so far are only list of pure email mail addresses separated with ';'.-For simple creation it should be possible to create lists in a format
supported by
email-systems like Outlook (including display names + spaces + <email>) , too.
This is e.g.:
Mike Galle <michael.galle@company1.com>; Thiem, Frank <frank.thiem@atos.net>;
Anders,
Marcel <marcel.anders@atos.net>
(Please ensure using Outlook's text only representation)"1 vote -
Forward Fax # directly to email address
We need the option to forward faxes from our Inbound Toll Free Fax numbers directly to a group email account. This is not available today.
6 votes -
URL Issue
I am Unable to send URL from SMS. Is there any feature that activate for this purpose.
2 votes -
Allow for pasting images into the RingCentral App
Like Slack and other apps, it can be very helpful for me to be able to take screenshots and paste the results into the app - rather than needing to save as an image then upload.
5 votes -
To Check from user extension profile which call queue the extension belongs.
I will check the user extension instead and from there i will see on which queue the extension is in. Coz right now we have 100 queues, And its troublesome to check all 100 queues just to see which queue a specific extension is missing.
2 votes -
Bulk creation of 911 locations
I tried to bulk create my 90+ users, but it gave me an error message that said their "Emergency Address doesn't match any of company emergency response locations." I asked through chat, but there isn't a way to bulk create 911 locations, so I have to do them individually. It would be nice if we could bulk create them since the data is already required on the bulk user update form. Or, allow them to be created through the bulk user update.
7 votes -
HUD pop out window on RingCentral app
It's great that the HUD was added to the RingCentral desktop app however, the only thing for us that it seems to be lacking is the ability to adjust the layout of the pop out window for the HUD. We still use the RingCentral Phone app because the pop out HUD view allows me to customize my HUD window more than the HUD in the RC app. In the RC app I can't get everyone to appear on the same size window like I had with the RC Phone app. Please see attached screenshots
143 votes -
Option to limit number of sent SMS per day
Add an option to limit SMS per user or per role. A cap to prevent sending too many texts.
2 votes -
Organize Tasks by Due TIME
In the previous version of Glip/RingCentral App, when you would view all of the tasks, it would organize them by the due time (if there was a due time) and show the due time clearly. This does not happen in the new app. It's caused lots of late appointments for us :(
1 vote -
Caller ID - Update All
I am the primary administrator for our company phone system that includes approximately 2,500 employees, each with a unique phone number.Managing Caller IDs is laborious because each employee has 9 or more values that have to be updated (Phone, RingOut from Web, RingMe, Call Flip, Fax Number, Mobile App, Additional Desktop App, Common Phone, and Alternate Call ID). I understand that different companies and types of companies have legitimate needs to have unique values for each type, BUT, it would be really nice if you could add some kind of "Update All" or "Apply to All" button that would push…
7 votes -
Enable P2P video between Polycom VVX and CCX series phones
My company has about 2,500 Polycom VVX 601 phones, all equipped with a Polycom video camera for P2P video calls. Polycom is no longer making the VVX series phones, so we're unable to get new phones for new employees, or replacements for broken phones, so we're starting to purchase CCX series phones.Currently, you cannot make a video call between a VVX and a CCX phone. You can make VVX to VVX video calls, and CCX to CCX video calls, but you cannot make a video call between the two series.This lack of interoperability is hurting the value of the phone…
3 votes -
Looking to have Messages panel not collapse if the window is resized
Both in the RC desktop app and the browser based app if the window is resized the messages panel (favorites, direct messages) collapses unless the window is resized to be larger.It would be nice to have a toggle option to disable this collapsing when resized.
11 votes -
Increase Maximum Callers from 25 in the Call queue
-client wants to increase the maximum amount callers that could call their Call Queues to 50-current maximum for Callers is at 25
9 votes
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