12744 results found
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Search Bar to change a Caller ID when doing outbound when have multiple number
One of our agent will going to call out to let say Texas, But I dont want to show my number on the caller ID, Instead I want them to see a Texas number as the caller ID. So i have to search those numbers for Texas number and its too long to scroll on those list. What we are trying to ask now is there any way to search that list faster, or any way to quickly change the number for the caller ID
4 votes -
Billing History Needs to Be Included in Billing Permissions Within Roles to Assign to Accounting Users
Billing History is currently only available to Super Admins in Ring Central. When all Billing Permissions checked within a Role and applied to an accounting profile/User/Ext, they do not have Billing History presented in the menu for use. Only super admins can have access at this point in time. Accounting should be able to have access to this great billing history feature in the billing portal.
4 votes -
Ability to Customize Conference Call greeting
We would like to be able to customize the conference call number's greeting. The default greeting tells participants to "Please announce yourself". This becomes very disruptive when a person arrives late. That greeting also does not address the instructions that we would like a participant to know before entering the meeting.
4 votes -
Report to view what numbers were on a conference call
We use our Ring Central Conference Call number extensively, but I am unable to tell who (what phone number) is actually in attendance and for how long. This would be a great feature to help me manage my operation.
4 votes -
After Hours includes muting text notifications
Currently, "After Hours" only routes phone calls to voicemail; it would be helpful if it also included an option to silence text message notifications as well.
4 votes -
On hold IVR menu allowing callers to press a button to be transferred to Voicemail
Current IVR menus allow 0-9 button to be programmed to send to Voicemail of specified extension. It would be nice for the caller to have the ability to hit the programmed number and transferred to voicemail as an alternative option to waiting. This would allow us to lengthen maximum call time in the group for those who prefer to wait for someone.
4 votes -
Payment for additional services via Admin Portal
Allow users to be able to pay their bills or pay invoices that the auto-pay doesn't process via the portal with a credit card. Currently, you have to track someone down on the collections / AR team to take your money. I have need experienced this much pain attempting to give someone money.
4 votes -
Adding the time the missed call was received
It would be nice to see what time I missed a call. When I miss a call, I do not always receive the notification. Usually it shows the next day. It would be nice to know what time that person called.
4 votes -
Incoming caller id will match the contacts added on the user when main number is dialed.
Incoming caller ID should appear as what is save on the user contact list on the user desk phone display screen when the main number is being dialed.The actual behaviors is when the direct number of the user is being dialed the save contact is showing on the display screen.Note: the actual caller is added on the contact list
4 votes -
prompts library available anywhere as an upload
Need to make prompts library of recordings available anywhere a recording is needed. It is currently not available to change greeting on queues or other voicemails, it currently only works for IVR menu
4 votes -
Option automatically set agents to an inactive/busy code while on a MS-teams call or similiar
It would be very nice if there would be an option to make RC and or Max-Agent automatically set itself to "Absent" as soon as a MS-Team call is received?
4 votes -
Allow IVR Custom Rules to be assigned to hotkeys on desk phone
On our old NEC phone system there were "Mode" buttons. This would allow a feature comparable to custom ivr rules. For example we need our phones to say another message during lunch but that time varies. We could hit that button insead of allowing admin rights to the operators at our company to make this switch. Please consider allowing us to assign this to the DSS keys.
4 votes -
ability to choose device in call queue member to ring
Hi TeamRequesting feature to include ability to choose device to ring in call queue
4 votes -
More granular settings for Sequential call queue member rotation
Ability to set call queue members to rotate every week instead of by call like it currently setup for. Any inbound calls that would come in would be the responsibility of only one member for that weekend instead of ringing the next member in line, and that would change every weekend. We'd like to have this setup without manually changing it every week or creating custom rules for every member.
4 votes -
Allow voicemails to forward to another extension and via email
It would be great to be able to forward voicemails in your mailbox to another company extension or even via email. Traditionally, this is a feature in PBX systems and even other corporate VoIP systems. And works well and very useful.
4 votes -
Ability to make /change /edit custom rule within the app
It would be a lot easier for any user to create a custom rule inside the app without logging into the portal
4 votes -
Add a "To" area for Faxing on the Apps
This area would allow someone sending a fax to not have to put someone in their contacts and then send them a fax so the "To" area is filled in the fax. See pictures for representation. The way it works right now, is in order for that "To" area to be filled, you need to add whomever you are sending a fax to into your contacts, then go and fill out the fax. This new feature will allow users the ability to fill in the "To" area without having to add the person as a contact prior to.
4 votes -
Allow the RC Desktop app .exe installation to be installed silently
There is no easy way to mass deploy the RC app easily while also having it auto update. This is a very basic feature that every installer should have.Allowing a silent install would be beneficial to those who script their deployments out and for people that do not have GPO as an option.
4 votes -
I would like to be able to access two different RingCentral accounts as a user on the app.
I work for two companies and they are both using Ring Central. I have two different numbers, one for each company. I would like an easy way (think the way that Microsoft Outlook or Google does this) to swith between accounts so I can call from whichever number is relevant and receive calls from both numbers.
4 votes -
Ability for federated accounts to share Pooled Global Office Minutes
When customers choose to become federated due to multiple billing entities or the sheer size of the account, we need the ability for the Global Office minutes to be shared across all federated accounts.
4 votes
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