12179 results found
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increase the limit of the text messages in these folders(Inbox, Outbox, Sent, Deleted)
It would be great to increase the limit of the text messages in these folders(Inbox, Outbox, Sent, Deleted) to be able to view the old messages from the RingCentral app.
3 votes -
caller place on hold for atleast 30 secsthe caller gets automatically routed to main line
If the Receptionist or the users places the caller on hold for 30 seconds, the caller gets automatically rerouted back to the main incoming line
3 votes -
Service Web Customer Portal
Some general quality of life improvements requested.
Portal performance can be slow at times leading to tasks that should be quick taking longer than one would expect
Columns cannot be adjusted in some circumstances, leading to an inability to quickly peruse various lists as naming conventions are cut off
Parity in menus, for example: Call forwarding on a queue allows users to forward calls to an external number, whereas site level call forwards does not
3 votes -
Fixed Dial pad after answering a call
Customer need to keep the dial pad fixed on-set on of an answered incoming calls
currently the customer need to click first the dial pad icon on an active call to display the dial pad
this is useful to lead generation, when winning the lead requires a key pressed on the dial pad (e.g. 1)3 votes -
Description: When sending faxes and the result/status is showing in the log as "unknown" the receiving fax is actually receiving the fax 3 t
Description: When sending faxes and the result/status is showing in the log as "unknown" the receiving fax is actually receiving the fax 3 times. Is there any way to disable this automatic resending so that faxes are only resent at our discretion and not automatically?
3 votes -
Option to Completely Disable iOS Contact Integration
I would like the ability to fully turn off integration with iPhone iOS contacts. Even with call logs turned off, when I try to call someone from my personal iPhone contacts, I still get the option to place the call using RingCentral.
I will never need to call my personal, non-work contacts through RingCentral, and this creates the risk of doing so by mistake. Please add an option to completely disable iOS contact integration so that RingCentral only ever handles work calls and contacts.
3 votes -
Feature Request: “Text Send Failure” Message on SMS Thread Preview
Description:
Currently, the “Text Send Failure” notification continues to appear in the SMS thread preview, even if the failed message occurred long ago. This can cause confusion for users, as it gives the impression that the most recent message did not go through successfully.Suggested Improvement:
The “Text Send Failure” indicator should automatically disappear from the SMS thread preview once the user reopens the conversation.Current Limitation:
At present, the only way to remove the notification is to edit and resend the failed message or delete all failed SMS messages, which can be time-consuming — especially when the failed messages…3 votes -
Abandoned Calls details in Analytics Portal
The customer is requesting the addition of a feature within the Analytics Reports that would allow them to view detailed metrics on abandoned calls. Specifically, they would like the ability to track the total number of abandoned calls over a selected time period, as well as additional context such as timestamps, call queues involved, and caller information (where applicable). This visibility is critical for evaluating call center performance, identifying potential bottlenecks in call handling, and improving overall customer experience.
3 votes -
Sign out option on the app for Message-only extension
Requesting the addition of a Sign Out option for Message-Only Extensions within the RingCentral mobile app.
We currently have a Message-Only Extension that I logged into using the RingCentral app on my Android smartphone. However, there is no available option to sign out from this extension, as the Sign Out button does not appear in the Profile Menu when using a Message-Only Extension, unlike with a regular user extension.
3 votes -
Real time Permanently deletion or removed/deleted user account and call queue in Call Reports
How to permanently delete a removed/deleted user account and call queue, so it won't populate in Call Reports? Is there any option to force delete and not have to wait 6 months for removal of deleted account? Please advise.
3 votes -
The ability to block calls with no caller ID and to recognize if the number has been identified as a spam caller in the past.
The ability to block calls with no caller ID and to recognize if the number has been identified as a spam caller in the past.
3 votes -
Ability to create incident ticket in behalf of the customer
It would be best to create a unified platform where in the support representatives can create an incident ticket in behalf of the customer. It would be best to have a collaboration with different carriers in behalf of the customer to improve customer experience.
3 votes -
Add "order status" in phone system
Adding "order status" in the phone system. For example, when a customer calls in, they can put their order number in and it will tell or show them the estimated time that it would be ready.
3 votes -
Keep the "learn more" links updated
Keep the "learn more" links updated. Several of them in the Admin portal go to 404 errors on your support site.
3 votes -
Ability to Generate and Export a List of All Teams in the RingCentral App
how do i get a list of all of the teams in ring central
I would like a list of all of the teams that we have in the ring central app. We are going through and eliminating old ones and duplicates
Currently, there’s no way to generate a full list of all Teams within the RingCentral app. Each team must be reviewed and deleted individually, which makes it difficult to manage old or duplicate Teams. Having the ability to generate and export a list of all Teams (e.g., as a CSV) would make it much easier for administrators to…
3 votes -
Call queue user limit increase up to 70 or 100
Call queue user limit increase up to 70 or 100
We are needing to increase the amount of users that are able to be in our "overflow" call queue to 70. I believe it is currently set to 50. Can someone please help with this?
3 votes -
advance call queue
Customer must have an option where the customer can enter the phone number and requested for a call back when representative is available.
-must include:
Position In Queue: Callers know their exact spot.
Estimated Wait Time: Callers get clear expectations.
Callback: Customers can opt for a callback without losing their place.3 votes -
Voicemail Email Notification Password Encryption
Ability to have a password on the files sent via email for voicemail notification.
3 votes -
Caller ID number should not be visible to the recipient.
The customer would like to hide the caller ID when making outbound calls. The caller ID number should not be visible to the recipient.
3 votes -
Make texting more seamless
Create a button to text a caller that you are currently on the phone with vs having to go to the texting icon and retype their phone number. Additionally, you could also have a button to text a caller a link to switch the call over to a video meeting.
3 votes
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