12744 results found
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Agent status and multiple call queues
We have agents that are in multiple call queues. While on a call in call queue A the agent is still being alerted to new calls distributed by call queue B or call queue C. It would be a good idea to make all call queues aware of an agents status in other call queues. Saving time and not subjecting customers to longer wait times.
4 votes -
Be able to link What's App to RingCentral
We should have the capability to link What's app with RingCentral without upgrading to Engage Digital
4 votes -
Ability to sort teams in a folder alphabetically
We have a folder in our Messages list for "Providers". Within this folder there are 40+ providers we regularly work with. As of now, there is no way to sort this list. It would be nice to be able to sort them alphabetically so you could quickly locate a provider's team/group.
4 votes -
Customer is requesting that the Account Usage graphical view/download be available to them to get on their own.
Dir of Cloud Business Operations finds such data and knowing the trends will help with planning for growth in their org.
4 votes -
RingCentral Phone for IT download or to be able to integrate Microsoft Office (Word, Excel, etc.) not just Outlook.
We have spreadsheets and documents with contacts shared with an office. Our new network is not compatible with the RingCentral Phone app where we could highlight a phone number, hit a hotkey and ringout the number. I've found the Chrome extension and Outlook integrations, but nothing for the other Microsoft Office programs.
4 votes -
Text to Speech to Overhead Paging via RingCentral App
Have the ability to type out a message in the RingCentral app, and send that message to a RingCentral Overhead paging group. The message would be converted from text to speech. This would be helpful in our retail environment in two main situations: 1) when additional help is needed out front. We could discreetly type out the message "customer service needed out front" and page the message to the back without having stop working with the current customer. 2) If the front customer service person is on the phone and someone walks in, we need to alert assistance is needed…
4 votes -
Ring out from Desktop app to connect with Deskphone.
is there anyway to dial out from the RC App and have it connect to my desk phone?
4 votes -
Preserve groups and direct messages with off-boarded employees
Currently, if you disable/delete a user from the RC admin console, all conversations with this user disappear. This includes direct 1-on-1 communications, as well as ad hoc groups (not just their messages, but the whole group disappears). Often times, these groups contain pinned/bookmarked messages and attachments that are important.It would make more sense if the past employee's content was left intact, but their name/avatar/profile simply denotes their off-boarded status. A group shouldn't disappear until the last person in the group no longer has an account.
4 votes -
Add option to dock the app somewhere on screen.
Other phone applications I have used allow the user to dock the app somewhere on screen which I greatly appreciated. It was convenient and made certain app features much more visible. This seems like a "no-brainer".
4 votes -
Automatic SMS Reply
It would be nice to have an option for certain lines or all lines to have a feature where it will send a message saying the message/sms has been recived. Or allow for a custom reposnse to be sent out to the user.As a company where we get texts to our main line this would help as we do not reply to the via text, we then use email. By having this it would allow for the person sending the message to lknow that it has eben received.
4 votes -
New user permission so they are unable to switch their Caller ID from what is set
This feature would help enforce Caller ID setups and make sure they are always set to their appropriate Caller ID whether it is their direct line, a company caller ID or something else. This would apply to the extension settings in the website, and RC and RC phone apps. This would also prevent "curious" users from creating issues by dialing from someone else's Caller ID
4 votes -
ability to move voicemail messages to another folder
ability to move voicemail messages to another folder
4 votes -
Turn off outbound faxing by user
We are a healthcare facility and we only allow our Medical Records staff to fax out. I'm shocked RC doesn't have this capability. Yes, I've tried turning the number type from 'voice and fax' to only 'voice' - this only prevents what the number can receive, not send out. I've also tried using the role to block fax settings, but this only blocks exactly what it say... the fax settings, not actual faxing. Talking to techs, I'm told this is not a feature. This seems like a basic feature all phone systems should have
4 votes -
Calendar to Main Menu on Left
I would like to see the Calendar removed from Workspace area and available as a direct menu option on the left within the desktop app. There is plenty of room for added menu items on the left and this would benefit people that use the calendar frequently. thanks
4 votes -
Sync Default Cover Page from Service web and RC app
Sync Default Cover Page from Service web and RC app
4 votes -
Requesting For Phone Numbers To Be Searchable At 411.com
The customer would like to have the option to include their phone number to be searchable under 411.com currently, we informed them of the limitation of the company directory listing -
Can the number be searched in 411.com? No. The listing currently doesn't include 411.comhttps://rc.lightning.force.com/lightning/r/Knowledge__kav/ka1Hr000000kCKfIAM/view
4 votes -
Outbound Call Prefix for US
Allow outbound call prefix to put a default area code. This feature was present prior to June 1, 2022. It is no longer available but was helpful. It is very useful as 99% of our calls are in the same area code, so there is no need to dial the area code each time.
4 votes -
Enable multiple Automatic Voice Recording Announcements
We have multiple companies which use a single Ring Central account - and they each wish to have the ability to have a different automatic voice recording announcements. Currently - we only have the option to use one Automatic Voice Recording announcement.
4 votes -
Disclaimer link to SMS texts
As a mortgage bank using ringcentral for our Loan Officers, processors and underwriters, disclaimers and opt outs must be available to all communications with borrowers and clients. Legally we must have them on all emails but in using SMS with Ringcentral we are unable to do so and it is protenatilly causing us to change our future plans with RingCentral...whcih we do not want to do!
4 votes -
Disable Call Recording when a Specific Person is Included on the Call
Can we add this kind of feature so that we can disable the call recording when a specific person was included or added to the call an option that we can enable or disable the call recording to specific user
4 votes
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