12744 results found
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Independent Fax Routing for Main Company Number
Subject: Request for independent Fax/Voice routing logic on Main Company Numbers
Description:
Currently, when a custom call forwarding rule is applied to the Main Company Number (e.g., forwarding all voice traffic to a 3rd-party call center or external answering service), it often disrupts or breaks the fax routing protocol. This creates a conflict where faxes are either rejected or incorrectly forwarded as voice calls to the external destination.Proposed Feature/Functionality:
I am requesting a "Split Routing" enhancement for the Main Company Number that allows for the following:
Voice-Only Forwarding: The ability to apply custom rules/forwarding to 3rd-party numbers that only…3 votes -
SMS blocking
to have an option to individually block short code SMS receive in the RingCentral Application
3 votes -
Implementation of Corporate SMS Communication Standards
We intend to implement a pre-authorized recipient directory for our SMS platform to streamline employee productivity. The system should restrict outbound SMS capabilities to a Super Admin-managed list of verified client numbers. This global policy must apply to all users to prevent unauthorized personal use of company resources.
3 votes -
Be able to use the *9 to record a call even if the automatic call recording is also enable.
it would be better to have both feature on-demand and automatic call recording feature to work simultaneously.
3 votes -
Dial By Name
The customer expressed a preference to use the dial-by-name feature—such as entering the first three letters of a contact’s name—when connecting to an extension via the RingCentral app, rather than manually dialing extension numbers or direct lines for internal calls.
3 votes -
3 votes
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Ability to DL image only in bulk via SMS
Ability to DL image only in bulk via SMS.
Would like to download multiple images I receive via text, in one click/bulk download instead of clicking each one separately.3 votes -
ability to receive fax but disable outbound fax per user
When the fax setting is on for the account and the the user has a customized role of fax settings not enabled . The user should not have the ability to send fax
3 votes -
PRESENCE REPORT
Summary
Add a built-in report in RingCentral to view user presence statuses (Available, Busy, DND, Offline), both in real time and historically.Problem
Presence is currently only visible live (e.g., HUD) or via API, with no native reporting. This limits visibility and requires custom development for tracking or analysis.Proposed Solution
Create a “Presence Report” in Analytics with:Real-time and historical presence data
Filters (user, team, department)
Export capability (CSV/Excel)Why It’s Helpful
Improves staffing and coverage planning
Increases operational visibility
Supports performance monitoring
Reduces reliance on custom API solutionsImpact
Enhances analytics capabilities and adds value for teams managing…3 votes -
Allow Paging Extension to be entered as an external contact
I am not sure the reason why you can't add paging devices to Company Contacts, or in the HUD. But since you can't, can you give the ability for us to add them as an other external contact? Currently we can't add a contact if the number starts with an *. That seems like a simple fix for the short term.
3 votes -
make interface more user friendly
Simplify the interface by grouping all essential call controls and contact information into a single, unified screen to reduce menu-hopping and improve ease of use.
3 votes -
Disable SMS account wide
Subject: Disable SMS for every number in our inventory
Description: I need SMS disabled for all 614 numbers in our inventory. would also like to request a new feature that allows us to do this directly in the admin center and not have to contact support3 votes -
Bulk Configuration for Do Not Disturb Settings
Use Case / Problem:
For accounts migrated to the New Call Handling service, the default routing for Do Not Disturb (DND) is hardcoded to "Send to Voicemail." We have a customer with approximately 600 users who do not use voicemail. They need DND calls to route to an Announcement or play a Busy Tone.While end-users can manually change their individual DND settings to "Play announcement," there is currently no way for Admins to enforce or configure this setting via User Templates or Bulk Updates. Relying on hundreds of end-users to manually update their personal settings leads to user error…
3 votes -
Have the ability to Block Faxes that does not have a Caller ID
Customer is requesting the ability to block incoming faxes that do not have Caller ID. Current system limitation: only available option is Call Screening for “No Caller ID,” which applies to both voice calls and fax traffic. Customer specifically wants fax-only Caller ID filtering without impacting incoming calls.
3 votes -
receive outage notifications affecting the account
Client wants an option to receive service status notifications that only affects their account
• Current Behavior :
Client receives blast notifications that there is an outage, causing their dashboard to display RingCentral downtime even though it doesn't affect them
• Requested Behavior :
Client would like to receive outage alerts/incident notifications that only affects their account
3 votes -
AI Notes on Deskphones to be Viewable on the RC App
Currently, AI Notes for the deskphone are only received via email. It should also appear on the RingCentral app for better viewing and management.
3 votes -
Search-by-Name Transfer to Call Queue VM
Enable the Transfer to Voicemail button when searching for and selecting a Call Queue by name during an active call. Currently, this button is grayed out for queues, forcing users to manually dial extension numbers. This update would allow agents to quickly send callers to a department's voicemail using the same intuitive search-and-click workflow used for individual extensions.
3 votes -
Show Shared SMS previews on lock screen notifications
Please show detailed information and previews of Shared SMS on the lock screen notification. Message previews are displayed for direct SMS on the lock screen.
3 votes -
Option to have List of Group Users read off in an IVR menu
Customers can record a custom greeting, but if the group members change, I would need to re-record the greeting. It would be helpful if there is a native "dynamic list" toggle that automatically reads out the current names of a group's members.
3 votes -
teams
to have a record of the location where the chat is made by a specific extension, and to have access to the admin portal to monitor by filtering using the date and time, and the extension user.
3 votes
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