13289 results found
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Customer is requesting that the Account Usage graphical view/download be available to them to get on their own.
Dir of Cloud Business Operations finds such data and knowing the trends will help with planning for growth in their org.
4 votes -
RingCentral Phone for IT download or to be able to integrate Microsoft Office (Word, Excel, etc.) not just Outlook.
We have spreadsheets and documents with contacts shared with an office. Our new network is not compatible with the RingCentral Phone app where we could highlight a phone number, hit a hotkey and ringout the number. I've found the Chrome extension and Outlook integrations, but nothing for the other Microsoft Office programs.
4 votes -
Text to Speech to Overhead Paging via RingCentral App
Have the ability to type out a message in the RingCentral app, and send that message to a RingCentral Overhead paging group. The message would be converted from text to speech. This would be helpful in our retail environment in two main situations: 1) when additional help is needed out front. We could discreetly type out the message "customer service needed out front" and page the message to the back without having stop working with the current customer. 2) If the front customer service person is on the phone and someone walks in, we need to alert assistance is needed…
4 votes -
Ring out from Desktop app to connect with Deskphone.
is there anyway to dial out from the RC App and have it connect to my desk phone?
4 votes -
Preserve groups and direct messages with off-boarded employees
Currently, if you disable/delete a user from the RC admin console, all conversations with this user disappear. This includes direct 1-on-1 communications, as well as ad hoc groups (not just their messages, but the whole group disappears). Often times, these groups contain pinned/bookmarked messages and attachments that are important.It would make more sense if the past employee's content was left intact, but their name/avatar/profile simply denotes their off-boarded status. A group shouldn't disappear until the last person in the group no longer has an account.
4 votes -
Add option to dock the app somewhere on screen.
Other phone applications I have used allow the user to dock the app somewhere on screen which I greatly appreciated. It was convenient and made certain app features much more visible. This seems like a "no-brainer".
4 votes -
New user permission so they are unable to switch their Caller ID from what is set
This feature would help enforce Caller ID setups and make sure they are always set to their appropriate Caller ID whether it is their direct line, a company caller ID or something else. This would apply to the extension settings in the website, and RC and RC phone apps. This would also prevent "curious" users from creating issues by dialing from someone else's Caller ID
4 votes -
ability to move voicemail messages to another folder
ability to move voicemail messages to another folder
4 votes -
Turn off outbound faxing by user
We are a healthcare facility and we only allow our Medical Records staff to fax out. I'm shocked RC doesn't have this capability. Yes, I've tried turning the number type from 'voice and fax' to only 'voice' - this only prevents what the number can receive, not send out. I've also tried using the role to block fax settings, but this only blocks exactly what it say... the fax settings, not actual faxing. Talking to techs, I'm told this is not a feature. This seems like a basic feature all phone systems should have
4 votes -
Calendar to Main Menu on Left
I would like to see the Calendar removed from Workspace area and available as a direct menu option on the left within the desktop app. There is plenty of room for added menu items on the left and this would benefit people that use the calendar frequently. thanks
4 votes -
Sync Default Cover Page from Service web and RC app
Sync Default Cover Page from Service web and RC app
4 votes -
Outbound Call Prefix for US
Allow outbound call prefix to put a default area code. This feature was present prior to June 1, 2022. It is no longer available but was helpful. It is very useful as 99% of our calls are in the same area code, so there is no need to dial the area code each time.
4 votes -
Enable multiple Automatic Voice Recording Announcements
We have multiple companies which use a single Ring Central account - and they each wish to have the ability to have a different automatic voice recording announcements. Currently - we only have the option to use one Automatic Voice Recording announcement.
4 votes -
Disclaimer link to SMS texts
As a mortgage bank using ringcentral for our Loan Officers, processors and underwriters, disclaimers and opt outs must be available to all communications with borrowers and clients. Legally we must have them on all emails but in using SMS with Ringcentral we are unable to do so and it is protenatilly causing us to change our future plans with RingCentral...whcih we do not want to do!
4 votes -
Disable Call Recording when a Specific Person is Included on the Call
Can we add this kind of feature so that we can disable the call recording when a specific person was included or added to the call an option that we can enable or disable the call recording to specific user
4 votes -
Call company contacts listed within RingCentral App Contacts List
When searching for the Limited Extensions within the contacts list of the RingCentral All in One app, I noticed that they were not appearing. I also noticed that for the regular extensions (Digital Line Premium) that have not been activated (aka Placeholder Accounts), are also not appearing within the contacts list of the RingCentral All in One app.I do not recall this issue occurring within the original RingCentral Phone desktop app...I recall noticing all company contacts were listed within the contacts list of this RC Phone desktop app.Bring back the ability to search for all company contacts within the RC…
4 votes -
3rd party calendar to be viewed through the RC App
to be able to view the scheduled meeting using a 3rd party calendar.
4 votes -
Ring Central MVP Silent Uninstall for user-installed .exe?
Issue:Please provide an automated "silent" way to uninstall the user-installed version of the Ring Central MVP application for Windows desktop.Workarounds: I am able to manually uninstall it when logged in as the user from either the Control Panel or by clicking the "Uninstall RingCentral.exe" file from this directory:C:\Users******\AppData\Local\Programs\RingCentralHowever that is not a solution for large numbers of computers.Ring Central provides a script that uninstalls all versions of all Ring Central products.This is not practical as it removes other software like Ring Central Phone and Ring Central Outlook plugins as well.https://support.ringcentral.com/app/admin/desktop-web/powershell-scripts-uninstall-ringcentral-mvp-apps-classic-windows-system.htmlAdditional Information:I am able to silently uninstall the .msi version.…
4 votes -
Report about the busiest times of day for inbound calls
Hello I am looking to find the busiest times of day for inbound calls to a specific cue. Can you help me find that report please?
I am looking to overlay 30 days worth of call data on top of itself to see when my busiest call times are in a day.4 votes -
Keep messages unread until the window is active
Most users have multiple monitors these days. I keep RC open on one of my screens and woudl like to keep the most recent chat open while I work on other things. While I'm on another monitor working on something else, chats are coming in and I'm not being alerted if I leave the same chat active. As a result I've been in the habit of clicking a mostly unused team JUST SO I don't miss messages in the chats I really need to be a part of. We tested a competitor product some time ago and they kept the…
4 votes
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