13289 results found
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Auto Text Reply from Call Queue Number
RingCentral Automator should also work with number assigned to Call Queue extension
4 votes -
Login Hour Report
If we could have a Login hour report feature Per User available, that could help us focus on Indiviudal productivity and focus on under performing users.
4 votes -
Enable adding of multiple recordings in IVR prompts
This allows to layer greeting and menu recordings to allow only have to change the menu recording if a key press is changed, or change the initial greeting for holidays and not have to rerecord key press prompts
4 votes -
SUPER ADMIN's recording calls CAN'T BE LISTEN by the other admins
I am running a business where there are very sensitive information. So, I would like to protect these information. So please enable this future to be able to block the others listening my calls. As super admin, I think that's a real simple future. Thank you!
4 votes -
Disable User Greetings for internal calls
When calling internally, have an option to disable user greetings.
4 votes -
Allow call queue group members to be able to see popup on screen when second call comes in
Our receptionist is missing calls/incoming notifications when she is on the phone. Instead of getting all calls, some calls will bypass her and route to Sales. Call to our main number is routing to our reception group, which currently has only one member, so it then route to the exact extension of our receptionist. If our receptionist is on the phone, the call will ring 30 sec before it route to the next group - Sales. This behavior does not cause any issue 75% of the time, but in the case when she is with an actual customer and the…
4 votes -
View Call Map
It would be great to have the ability to view a map of all call routing for a company in a GUI and be able to download it to an excel document to help manage call routing more efficiently.
4 votes -
Mobile app contact presence should be unified and consistent across all apps
There is a different experience in contact presence in each app. The mobile app shows a colored symbol when you search for and select a user or a persistent status shows if you have a conversation started or when you add to quick contacts. It would be useful if company contact list showed all contact presence. The office 365 Chrome extension is a good example of what the presence list should look like in all apps.
4 votes -
Update Presence Status to show when online and not just within the app
Allowing the status to show when online and not just within the app will provide full insight into employees/coworkers actual availability which was a feature that was extremely useful in Skype. Currently just showing when someone is within the app is misleading as to when colleagues are actually online and available.
4 votes -
Download ALL Extension Types in a single download file
Add the ability to download ALL extension types in a single download file. This is useful to understand ALL of the assigned extensions and their purpose. Being that we are an Enterprise account, we use ranges of extensions for different purposes and it is difficult to see what ranges are being used outside of the normal user extensions.
4 votes -
Allow Call Answer | Ignore | Send to VM from Notification of RC App
This functionality is missing from the full RC App that the RC Phone for Desktop App has. It is vital for those who work in the Remote Desktop environment to easily access these functions. Currently, the notification does not allow interaction and we are required to minimize the RD to get to the app and answer the call.
4 votes -
RC Audio Attachments - make a way to listen from RC
RC Classic gave you the option to listen to an audio file right from RC. With the new update we are having to download the file before listening. With our company using audio files a lot this is making it more time consuming for us to have to download the file first.
4 votes -
Remove user from Messaging without a RingCentral Extension
Hello! How do I remove a user from Messaging that does not have an extension assigned to them?
4 votes -
Option to switch from Caller Name to Caller ID for Parked calls in the latest version of RingCentral Phone Apps
Customer business process requires the Caller ID or the number of the parked calls in the HUD of the RingCentral Phone Apps.Older version shows the Caller ID in the parked calls but the latest version now shows Caller Name.
4 votes -
Provide admins with the ability to disable self registration for a specific domain at ringcentral/signup.
This would help to prevent anyone from trying to use a customer's domain to register an account and they wouldn't receive any notifications.
4 votes -
Voicemail-to-text feature can be archived
Customer wanted to have the feature wherein the Voicemail-to-text feature can be archived.
4 votes -
Larger Capacity For the numbers that can used under custom rule for caller ID
Customer adding more than 500 numbers for the Caller ID options in the Custom rule and wanting to have more capacity as they were econutering "internal error occured" .
4 votes -
Add Tasks, Events, Files and Notes icons to New Ring Central Left Navigation, Remove the Inbox icon dropdown
Remove the inbox icon from left navigation and add: Tasks, Events, Files, & Notes icons along left navigation. The current inbox creates double the work to get to the Tasks List.
4 votes -
Add A Historical Logs for Phone Provisioning in the Admin Portal
-would be useful for troubleshooting if a set of phone goes down-currently, we can only capture logs real time internally (no history)
4 votes -
Increase Email Invite to 72hrs
Currently, the Admin Portal Website has the new user invite link set to expire after 48hrs. This is not the industry standard (72hrs) and is extremely inconvenient- especially when setting up accounts before the weekend or there is a holiday during the week or an individual is in indoc or has unexpected PTO. This is an extreme duplication of effort and results in a great deal of wasted time.This is an extreme inconveniences with a simple resolution.Please consider raising the expiration limit from 48hrs to 72hrs.Thanks, can't wait to see this implemented
4 votes
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