12744 results found
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Ring Out call should show just once in call logs
When using the RingOut Feature the specific call should just show the specific dialed number used when using the RingOut Feature
4 votes -
Increase After call wrap-up time
Raised this request on behalf of the customer for the call queue's after call wrap-up time to be increased from 5 minutes to 10 minutes.
4 votes -
Remove Microsoft Support from SUSPECTED ROBOCALL classification
Dear RC,Microsoft's support number - where they call you back when you open a ticket with them (and ask them to call you) - is consistently marked as SUSPECTED ROBOCALL. This is certainly not a robocall number and it's (425) 635-2970.Is there a form or an area I can fill out to suggest that it be removed from the list?
4 votes -
Preview Fax Attachment before sending from the RC App
Preview Fax Attachment before sending from the RC App, Is it possible to preview a fax message before sending on the RC desktop app?
4 votes -
Ability to add outdoor intercom devices for intercom feature
Need the ability to add outdoor intercom devices, like CyberData 011186 SIP Outdoor Intercom device, to an extension to use the intercom feature instead of paging.
4 votes -
Custom rule time schedule time
We are trying to set a time schedule on custom rule for user extension, we would like to set the schedule 9:01 pm to 8:59 am however the time option on the custom rule is 15 minutes interval we would like to be able to set it in minutes interval
4 votes -
Need to have background for polycom phones
https://pp.s3.ringcentral.com/polycom/backgrounds/rc_320x240.jpg I would love to be able to adjust add company approved backgrounds for our polycom phones.
4 votes -
Send Auto-reply SMS for unregistered TCR numbers
Unable to complete TCR Registration due to the company's business type. Will enable Inbound SMS, however need to atleast have a feature to send auto-reply to sender that number is Inbound only and cannot reply with texts.
3 votes -
Configurable Exclusion or Separate Classification for After-Hours Queue Abandoned Calls
For organizations operating multiple call queues (like credit unions), after-hours calls that disconnect while listening to closure announcements generate hundreds of false "abandoned" calls. This significantly distorts call center performance metrics, skews SLA reporting, and prevents management from obtaining accurate analytics on true customer abandonment during active business hours.
3 votes -
Custom Voice Prompt for RingEX AI Notetaker Feature
We want the ability to apply a custom voice prompt to the AI Notetaker feature in the RingEX application. Currently, it generates a generic "AI is taking notes" prompt to customers, which may put them off. The goal is to create something personalized that may not be so jarring.
3 votes -
Make RingCentral App Connect the Default Click-to-Call Handler
Allow RingCentral App Connect (Chrome/Edge extension) to register as the default handler for TEL: links or seamlessly intercept click-to-call actions from supported CRMs (such as Bullhorn), eliminating the need to select "Call with RingCentral app" each time.
3 votes -
Be able to modify or designate a specific key press for call queue call back request
The customer wants to know if they can customize which key their callers press to request a callback — for example, changing it from press 1 to press 2. Basically, they want to set up a specific keypress for callback request
3 votes -
AIR Custom Role Access Permission
Would like to be able to set a specific custom role for user to have access to AIR only. Currently we need to enable the access for Auto-receptionist to access AIR for Standard user.
Can we have a separate permission to be set that is not tied to Autoreceptionist permission so user will not have any ability to change the auto-receptionist settings when the custom role is applied.
3 votes -
Enhance RingCentral ACE: Allow Customizable Summary Length and Advanced Accuracy
Currently, RingCentral ACE provides highly condensed, brief summaries of recorded calls. While short summaries work well for standard business interactions, they are far too brief and omit critical details for highly specialized industries—such as healthcare, medical consulting, or legal fields.
We would like to request an update or configuration toggle that allows users to adjust the ACE AI engine to capture the exact, comprehensive context of the call conversation rather than a generic, short summary.
Furthermore, the transcription and summary engine frequently struggles to read or accurately log industry-specific context (such as a patient's medical status or complex technical terms),…
3 votes -
SMS that can be send when Messages/SMS not being delivered
Wanted to have a sms that can be send when the SMS/Messages is not being delivered
3 votes -
Limiting API fax users ability to fax from their client
Company uses API integration for faxing. However users are still able to fax from RC desktop app and bypass. Without disabling the fax features for their users, they want to just disable access to faxing from the client
3 votes -
Option to reply using individual user number/caller ID within Shared SMS Inboxes
Description / Business Use Case:
Currently, when multiple team members use a Shared SMS Inbox, any outgoing reply defaults to the shared group phone number. While the internal team can see who is assigned to the thread, the end customer only sees the main company/group number.There are many scenarios where a customer initiates contact via a main department number (e.g., Sales or Support), but once a specific representative takes ownership of the conversation, they need the flexibility to continue the conversation via text using their individual direct line without losing the historical context of the chat thread. Manually pivoting…
3 votes -
Ability to add a rule in our Workflows to not trigger the Automated SMS during holidays.
For automated SMS during our regular working days, we want to apply a rule that the system won't trigger this during holidays or will send a holiday message instead. Because if we set up another workflow for holidays and will not turned OFF the first one, the system will trigger automated SMS for both workflows that will just confuse the receiver. By having an option to add a rule, we don't need to manually turn OFF /ON our workflows.
3 votes -
Descrepancy
Please investigate why Analytics is showing "IP Phone Offline" for some extension during inbound call attempts, even though the assigned Poly VVX 450 is online and registered.
3 votes -
It appears that the phones are not receiving the required firmware updates
It appears that the phones are not receiving the required firmware updates. Based on the information available in the RingCentral portal, these updates should be applied automatically; however, that does not seem to be occurring in our environment.
3 votes
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