12744 results found
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Simplified SMS Interface for Shared Inbox
Add an option in the app to hide other tabs when using the main number to send SMS through the Shared Inbox, providing a simplified user interface similar to the Direct Message feature in the app and regular sms.
3 votes -
Setup Authorization codes for outbound calls on a phone
Would like to setup Authorization codes for outbound calls on a phone
3 votes -
Unified Device Management
A request for better "overlap" between mobile, desktop, and desk phones. Currently, the user feels they are managing the same information (e.g., call history/logs) three separate times.
3 votes -
Outbound Caller ID: Fixed assignment of IVR numbers to specific user
Under the Caller ID restrictions, the "Allow direct numbers as Caller ID" option currently enables end users to call out using all IVR numbers. However, the user should only be able to use the specific IVR Menu number assigned to them as their outbound Caller ID, without access to any other IVR numbers.
3 votes -
Presence Feature for Shared Line
We would like to integrate the presence feature for our shared line extensions so that when a call is answered on Line A and placed on hold, it can be resumed on Line B, as this setup will help us maximize our limited licenses and improve our overall call handling efficiency for the business.
3 votes -
Bulk import of phone numbers for the CallerID
The customer wanted to have a feature where they can upload phone numbers in bulk when creating a custom rule for the Caller ID.
3 votes -
Pre-recorded announcement
Pre-recorded announcement, for example, holiday, bad weather, etc. that you can use to apply on your announcement only extension
3 votes -
Translation for Live Calls
Please do add a feature wherein during Live calls such as conference call it will be translated for different languages. This will help a lot for companies who's providing services Internationally, and it help to communicate more efficiently. Thank you!
3 votes -
Translation for Text Messages and Live Calls
Please do add a feature wherein during Live calls such as conference call it will be translated for different languages and also for text messages as well. This will help a lot for companies who's providing services Internationally, and it help to communicate more efficiently. Thank you!
3 votes -
Support for True Color Fax Transmission
Feature Request: Support for True Color Fax Transmission
Summary
Allow users to send and receive faxes in full color, ensuring that color documents are preserved during transmission whenever both the sending and receiving systems support it.Description
Currently, when users send a fax containing color, the document is often converted to black and white or grayscale, even if the original file contains color. This limits the usefulness of faxes for documents where color is essential, such as charts, diagrams, marketing materials, or branded forms.Providing true color fax support would allow users to maintain the integrity of their documents and…
3 votes -
Option to Automatically Record Calls Only After a Minimum Duration (e.g., Over 1 Minute)
Customers would benefit from having the ability to limit automatic call recordings to calls that exceed a specified duration, such as 1 minute or longer.
Currently, when Automatic Call Recording is enabled, the system records all calls regardless of length. This results in many recordings that are only a few seconds long, such as missed calls, wrong numbers, spam calls, or calls that disconnect quickly.
Adding a minimum call duration threshold before recording begins would provide several benefits:
Reduce unnecessary recordings from very short calls
Improve storage efficiency and recording management
Make it easier to review meaningful conversations
Reduce compliance…
3 votes -
Customizable Default Routing for Unassigned Numbers
Overview
Currently, the system is hardcoded to route calls made to unassigned phone numbers to the Admin Extension by default. While this ensures calls are not dropped, it creates manual overhead for administrators who prefer these calls be handled by a specific department or automated service (e.g., a Call Queue).User Requirement
The customer (Johnny) requires the ability to define a global routing rule for any phone number that holds a valid license but is not currently assigned to a specific user or entity. Specifically, he wants these calls automatically routed to a Call Queue rather than the Admin Extension.…
3 votes -
User access level to call queue recording without giving permission from call queue itself
User access level to call queue recording without permitting the call queue itself.
3 votes -
Route all non-profit organization's TCR requests through Sinch
Update the TCR process so all brands that identify as non-profit get routed through SINCH by default to allow for number pool increases. Bandwidth.com does not allow for non-profits to receive an increase in the approved phone numbers via the number pool request. Despite this limitation, RingCentral will still route TCR applications through bandwidth.com for customer brands that select non-profit as their business type resulting in a rejection for the number pool increase.
This is causing non-profits to waste time and money by having to submit a new campaign (or multiple campaigns) to mitigate something that can be easily solved…
3 votes -
Customer requested that when their fax number is dialed, callers should hear a busy tone instead of the standard fax tone.
Customer requested that when their fax number is dialed, callers should hear a busy tone instead of the standard fax tone.
3 votes -
Restricting Users to change their status to Do not Disturb
Can you enable setting to control Do Not Disturb settings. We would like a way to not allow a set of users the ability to set their phone to do not disturb.
3 votes -
Separate Permission for Voicemail-to-Text
When the Voicemail Settings permission is disabled for a role, the voicemail-to-text option is grayed out on the user side. However, this also prevents users from updating or customizing their voicemail greeting.
Requested Enhancement: Create a standalone permission for voicemail-to-text that can be enabled or disabled independently of voicemail greeting settings.
This enhancement would provide more granular role control and greater flexibility for administrators.
3 votes -
Spam and robocalls
At least have an option to filter out robocalls, blocked, and spam numbers from the call log. Not sure why my phone has been flooded with these numbers, and I can’t filter them out of the log. Thank you
3 votes -
Transfer RingCX Call Via RingEX HUD
There should be a way to initiate a transfer of a CX call via EX HUD. Currently, there is not a way to transfer directly from CX to EX VM either. When users are making and receiving many calls per day, there should be a seamless way for them to (warm) transfer calls. As a workaround, users currently need to manually enter in a phone number or extension from their dialpad and transfer the call. That can take up time.
3 votes -
Filter option for unresponded voicemail and text messages
Filter option for unresponded voicemail and text messages
3 votes
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