12181 results found
-
Allow users to "Forward all calls" to voicemail without recording another greeting
In the "Forward all calls" menu from the app, if the user chooses "Voicemail", the greeting message from this option is separate from the "normal" custom voicemail greeting they have recorded for their voicemail. The app requires you to re-record the greeting a 2nd time at the time of forwarding. Please include an option to use the existing custom greeting that has been recorded.
3 votes -
Manipulate phone from Client
For people that are coming from the Mitel MiVoice Connect the have the ability to manipulate the physical phone from the client. For instance, if they get a call the can press a green button an connect the call the their phone. They have the ability to check voicemail from the app (I find that this is available but there are restrictions). If they take a call on their physical phone, they have the ability on Mitel to transfer that call from the App. I am finding that this is becoming a struggle with users as we move them over
3 votes -
Data retention - Option to see how many days are left for a specific recording to expire
Data retention - Option to see how many days are left for a specific recording to expire
3 votes -
We need to see who else is calling, when already engaged on a phone.
We use Yealink TP-57W phones in our office. We are having an issue, whereby when someone is on the phone and that a new call is coming, the person on the phone cannot see who else is calling. How can we make sure they do (to know if ongoing call needs to be put on hold or not)? I am told that Ring Central does not offer that feature, that we had on our old analog Panasonic phones!!! How in the world (21st Century!!!), this is not available??????????)
3 votes -
Notification Editor
We would like to change notification subject and body on calls as currently it's an incomprehesible mess especially if forwarding is in place. Currently our notification shows: Subject : New call from <Area or Callers ID> - <Fwd Call group name, ext. number> <number of the client> Email Body: From: <Area or Callers ID> - <ext name & ext. number> <number of the client> Recieved: Date (no problem here)To: <Actual Number Client Dialed>Status: missed (no issue here)We would like to change this to: to simply: Subject: New/Missed Call from <Client phone number> to <Client Dialed Number or Ext Name>From: <Callers…
3 votes -
Entering Account Number via keypad on when using Text-to Speech
Customer requires a feature where when asking for account number on text-to-speech, they will enter the number via dialpad/keypad instead.
3 votes -
Turn off the banner messages about SMS Registration when registration is complete
We have finished with the SMS registration for about two weeks. Last step was to assign the numbers to the campaign. We are still getting a message banner when we launch Ring Central and it is confusing some of the users into thinking they need to do something to complete the registration process. Could we please have the message turned off or have an option to turn it off in the admin portal?
3 votes -
Allow editing a text when forwarding
We use the old RC Phone app still largely because this feature does not exist yet in the newer desktop app. Currently, texts can be forwarded to a new number but cannot be edited before sending.
3 votes -
Ability to add a contact from call history in RingCentral for Google
In RingCentral for Google (Chrome Extension), we would like have a button to add a contact in Google contacts or RC Contacts from the call history, like on RC Jupiter app.
3 votes -
For Multi Site: Receive incoming calls with announcement saying which site is calling
For Multi Site: Receive incoming calls with announcement saying which site is callingcustomer have 2 EXT and on the 2nd EXT, he is routing the call to his mobile number but when someone contacting the 2nd and 3rd site and route the call to his mobile phone, he cant distinguish which site is this.
3 votes -
Add "Check Web Case Status" in MVP Admin portal
Hi Team,Clients looking to find updates have to go to admin portal, click on "Open Web Case" then change URL https://support.ringcentral.com/new-case to https://support.ringcentral.com/caseThis is the workaround we give clients. Wouldn't we be able to add a "Check Web Case Status" link on admin portal to make it easier for clients?Thanks
3 votes -
Mass Delete Custom Rules
We are looking to be able to mass delete custom rule that have been built out in our RingCentral system. We have nearly 400 Custom Rules that we set to have our clients calls routed to their specific Customer Service Reps, and we want to be able to go in and mass delete them when changes are made or clients leave.
3 votes -
Stop with the tutorial popups
Every single time I open the desktop app it just HAS to darken the screen and tell me something new. Stop it.
3 votes -
See calls and messages for more than 1 extension from the Application.
I think this is useful if we can see the calls, messages, and faxes for more than 1 extension on the app on my phone.
3 votes -
Searching contacts via department
Would it be possible to enable a method for users to find contacts via the department? Our users all have their department information in their profile, enabling search via department would allow users to reach the right department/person when they may not know an individual’s name.
3 votes -
SHORTCUT ON DIAL PAD SCREEN FOR OUTBOUND CALLER ID, PLEASE!!!
Many users on occasion need to block CALLER ID on OUTBOUND calls. It can be done, but it's too time consuming!
3 votes -
Feature to disable internal transfer
To modify the call forwarding, wants to get calls from customers only and disable the internal transfer with in the organization
3 votes -
Ability to send text message to a personal contact group.
It would be useful to be able to send a text to personal contacts that have been added to groups. Having to add each personal contact individually is cumbersome and tedious! Anyone that uses RingCentral to send texts would benefit from this!
3 votes -
"My Caller ID" Search feature
Make the outbound call experience easier, allow us to search the outbound call number or at least change to alpha organize- 100+ phone numbers to search through over here! Thanks!J
3 votes -
Forward voicemail to another extension through phone login and follow the forwarded extension's voicemail delivery rules
Problem:When forwarding voicemails from phone login, the voicemail will be delivered to the forwarded extension's mailbox and will not follow that extension's voicemail delivery settings.
Steps to Reproduce: PRECONDITIONS
1) Change the Call Queue voicemail delivery from "My extension" to "Another Extension" and select User A
2) Make a phone call to User B
3) Allow the call to go missed and leave a voicemail
4) Voicemail is delivered to the mailbox of User B
Steps to Reproduce:
1) Login to the VM mailbox of User B through their IP Phone or calling *86
2) Enter PIN code for User…3 votes
- Don't see your idea?