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  1. We would like to request a feature enhancement to address the current limitation in User Settings Templates that prevents deskphones from ringing when the "User Call Handling Template" is applied. This limitation causes confusion and operational disruptions for customers expecting a seamless integration of deskphones with User Call Handling.

    Detailed Description of the Request:

    Currently, when a User Settings Template is applied with a "Phone Call Handling," the setup is designed to ring only the RingCentral Desktop and Mobile apps, with no option to include deskphones. This limitation creates the following challenges:

    1. Customer Expectations Misaligned with Design:
      Customers expect the…

    2 votes

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  2. Once the user turn off/on the call queue status on their extension, it will also turn off and on the status on the call queue via admin portal.

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  3. be able to block sms for customers who requested out out

    If the customer requests not to be contacted anymore by sms. Block for all of Organization to send sms to that customer.

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  4. Please make it so that we can disable or set the Caller ID Name blank for each user extension.
    The only setting that we have right now is to make it blank account-wide and we just want it for certain users without creating multi-sites.

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  5. Current Situation: Phone Numbers in Number Inventory can have Site assignments today.

    Problem: There's no way to modify a site assignment for an individual DID or in Bulk. Large customers not only need the ability to have DIDs in Number Inventory assigned to Sites, but also need to be able to make changes to those Site assignments as their company grows.

    Feature request: Add support for making individual and bulk Site assignment changes to DID in Number Inventory.

    2 votes

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  6. Ability to change the seconds of the call while it connect to a user

    2 votes

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  7. Customer wants to be notified on the RingCentral application when there's an outage/ maintenance or wants to see the website https://status.ringcentral.com/ on the application.

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  8. there should be an option where you can set the IVR to only start accepting actions after the prompt finished playing

    2 votes

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  9. Whenever the customer do an auto reply, auto send via SMS to different numbers , they want to have the ability to identify or get a notification if the receiving number is an invalid number, either landlines that cannot receive messages, or if messaging to those numbers are not allowed or provisioned by their carrier. They should not get an error that says "Message cannot be sent".

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  10. We have a customer who would like to use the DL Line as their caller ID. Unfortunately, this is not possible, as this feature is only available with a local number and the Auto-Receptionist.

    2 votes

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  11. We have a customer requesting the addition of a greeting before the Welcome Greeting prompt when dialing a number.

    For example, when a caller dials an extension, they would like to hear a prompt saying, "This call may be monitored or recorded to ensure quality service," followed by the Welcome Greeting.

    2 votes

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  12. A customer is looking for a way to "disable"/turn on DND for the mobile app only. Users prefer to turn it on when they are at their desk so it does not ring all over and when they leave from their desk, they can turn the mobile app back on.

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  13. Maximum caller wait time in queue > add 10-15 second increments (1 min 10 sec; 1 min 20 sec)

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  14. Add ATA devices in the supported devices for shared lines

    2 votes

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  15. I would like a section for notes about individual phones under User phone details. This could help with tracking physical location of phones withing the organization.

    2 votes

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  16. Display the configured schedule without clicking the Edit button.

    Instead of displaying "custom" like in the attache screenshot, show the configured schedule.

    2 votes

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  17. Dial by name directory to offer more than 20 names

    2 votes

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  18. When the user or number in the ring settings received an incoming call and disconnected it, the should be be routed to the next user or number in the ring in order instead of the call going to the voicemail.

    2 votes

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  19. We contacted Ringcentral support seeking assistance as a user in the account when logging in getting the error "getting error this redirect failed because URL is blocked. please contact our support" as we have informed that a certain port with ring central is not allowed on our firewall and needs to be whitelisted a link for the network requirements was provided however we do not have the knowledge to set it up it would be better if Ringcentral can setup this configuration with our router to ensure connectivity with the Apps and RC tools

    2 votes

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  20. Option to add business hours in the Business Analytics, more specifically on the "Data Filter". It only shows date.

    2 votes

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