12181 results found
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List incoming call in the history while it is ringing
It would be ideal to list the call while it is ringing on the app instead of listing it in the call history after the call is disconnected, hung up, or missed.
3 votes -
SMS archiving
Allow SMS archiving to help declutter, and make it easier to search for active conversations, without needing to delete old messages that may have important information in them.
3 votes -
Allow More than Two Simultaneous Calls on Mobile App
When two people are on hold and I need to get a third perrson, I get an error message saying you have reached your limit for simultaneous calls. Meaning i cannot have two calls on hold and call another.EXAMPLE:A call comes into Assistant A for Agent A & B. Assistant puts the call on hold and grabs Agent A and when she tries to grab Agent B, she receives an error message below:Can you not have more than 2 calls on Mobile? Works perfectly fine on DESKTOP APP.
3 votes -
Option to add location on the desktop app for SMS
Hopefully, it will be added as one of the features to add the location of the number that was used to send SMS. This is available only in the mobile app. On the mobile app when you tap the number list when sending new SMS beside the number there is a location where the number came.
3 votes -
Records to Show who listened to Call Recordings
Is it possible to see who has listened to a call recording at all? We have a few members of staff who do listen to calls are part of a review process but is there a way to see who does it and when?
3 votes -
add audio file in Park Location extension
The customer has a new MP3 audio file we would like to use when we put clients on hold/park line.
3 votes -
Please add volume control feature on Avaya J Series phone not allowing user to Mute the ringer.
user accidentally can disabling the Ring and causing issues, there is setting for the J phones, it is the SET AUDASYS please try implement it and test, the feature is very important.
3 votes -
Ability for admin to set and lock ringer volume for J series phones using ACO
Currently office staff can turn their ringer volume down to a level not conducive to good call handling. As a company owner and super admin user, I would like the ability to deploy default settings for ringer volume, ringer type, and any other basic functions of the phone to prevent them from being modified by the end user of the phone.
3 votes -
BCC Texting
We would like to send texts to our employees and do a blind copy of all the numbers. Currently we can do a group text of up to ten people but it is not a blind copy. Is there a feature that we can use?
3 votes -
Page desk phone from different Site
The account has multiple sites/branches and needs to do paging for all devices in the account regardless of the sites/branches.
3 votes -
Create Voice Control features for RC (akin to Siri or Hey,Google)
We have the opportunity to bring on an unsighted user as a receptionist and we were looking to see if there was a way to have voice commands of calls. The ability to answer, hold , transfer and conference calls specifically, by voice command and have RC respond.
3 votes -
Auto Answer Feature sync in Physical Deskphone provisioned
Auto Answer Feature sync in Physical Deskphone provisioned. The customer is inquiring about the availability of the Auto Answer feature for their user extension in RingCentral app. They would like to ensure that this feature is also synchronized with their deskphones. In other words, they want to be able to auto answer calls from both their user extension and deskphone through the RingCentral app.
3 votes -
Get Api Access
Is there anyway to get API access to our admin portal to pull/push profile settings (user, site, phone)? I'm not looking to go through the craziness of publishing a ring central app. I'm just looking to do cleanup on 650+ accounts. This is to address other issues outside of the phones CFG file.
3 votes -
2N Intercom SIP Call
Ability to have 2N Intercom phone call two user extensions simultaneously without delay. It works with call queue extensions that are configured with two user extensions but not when the 2N Intercom is set up to ring two separate user extensions at one time.
3 votes -
Caller information display on external mobile number
the customer would like to see/view the call showing the information of the call when he receives the calls on his personal number
3 votes -
Allows to connect the call on a extension on the IVR once customer don't press any key.
Allows to connect the call on a extension on the IVR once customer don't press any key.
3 votes -
Dark mode in Teams causes incoming call rules page to be difficult to read on RC Teams Embedded App
Dark mode in Teams/Windows causes some fields on the incoming call rules page (and other call handling pages) to be difficult to read due to font color. These settings are disabled on the admin side, so I believe they are supposed to be greyed out, but given the dark background, that shade of grey is hard to read.
3 votes -
Re-arrrange Softkey of a Hotdesk Phone (Poly)
specifically - when users are logged in, I want the "Log Out" Softkey to be visible on their main page without having to click "More". As of right now, when NOT logged in - the Login softkey is visible on the main page but once a user logs in, they have to click the "More" soft key before they can see the "Log Out" Softkey. I would like them to see the Log Out softkey on the main page once they are logged in.
3 votes -
Mass SMS to employees
I would like to be able to add an employee group, BUT send the SMS out as individual texts to different employees.
3 votes -
Please allow SCIM initial sign on for the Microsoft teams RingCentral plugin
SCIM initial sign-on for new users on different plugins for RC works fine. However, the teams plugins require the user to be activated/signed on to RC before being able to log in through there. SCIM is there so that the user is able to get their credentials off of AD, but the teams plugin does not allow this
3 votes
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