13291 results found
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search the external phone numbers to see the call logs
The customer is requesting to have a feature in RingCentral app wherein there will be an option to search the external number from the main search bar and it will show the information such as date and time of the call (incoming/outgoing).
Currently, when you use the search bar, it will only show results for messages, it would be great if the call logs will also appear when you search a number.
3 votes -
Custom Role to assign Automator
Custom Role for non-super admin role to assign SMS automator to other users
3 votes -
Different internal rings
If I want to call my co worker, it should ring different ring than normal ring so they know its internal (coworker call).
3 votes -
Ability to Restrict Call Log Reporting for Roles
Implement a feature that allows users with the manager role to access their respective team members' call logs, ensuring they can only view the logs of their own team, or group.
Currently, upon elevation to the manager or supervisor role, users obtain unrestricted access to call logs across the entire organization.
You either get access to the entire organization's call logs or no one. Please allow us to configure this permission set.
3 votes -
Option to remove the call decline button on Ringcentral
Add the Functionality/option to remove the call decline button on the Ringcentral app for users. Sales reps are declining calls instead of silencing the ring tone.
3 votes -
Allow for the global configuration of the "Pin the Window" that is now only available during an active call at the client level
Currently the only way to "Pin the window" for active call controls, is to select it during an active call. This leaves this option dependent on each user. We have plenty of users who do not familiarize themselves with the app and do not know that pinning the window will allow the window to pop in front of all active windows when they receive a call. I'd like the ability to set the "Pin this Window" globally so it's our default window behavior.
3 votes -
3 votes
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3 votes
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Voicemail Caller ID in Desk phone
The client is looking to see if there is a way to show the caller id of a voicemail left on the desk phone while listening to messages. They have yealink t46u phones
3 votes -
Add feature to view IP Address for Messaging Notifications for Voicemail
Allow RingCentral admins to see where voicemail emails are coming from by showing the IP address. This helps them keep an eye on security and fix any issues faster. They can control who sees this info and get alerts for any suspicious activity. Also, make it easy to connect with other security systems for better protection. This update gives admins more control, helps them stay on top of security, and makes it simpler to manage any problems that come up with voicemail emails.
3 votes -
HIPAA Compliance Banner in RingCentral Account
Implement a visual indicator within the RingCentral account interface to clearly show when HIPAA compliance is enabled.
Currently, there is no readily apparent way for users to confirm their RingCentral account is configured for HIPAA compliance. This can lead to confusion and uncertainty, especially for healthcare providers who rely on the platform for secure communication.
Proposed Solution:
Introduce a prominent banner within the RingCentral account dashboard that displays a clear message indicating HIPAA compliance status. The banner could include:
- A statement like "HIPAA Compliance: Enabled" or "This account is HIPAA compliant."
- A visual icon associated with HIPAA compliance.
- A link…
3 votes -
Incoming call information special number
Hoping there is an option to use the incoming call information special numbers even for for those calls that are just received by the direct line of the extension because at the moment this feature only works when the calls of the extension are set to forward to an external number.
3 votes -
Ability to set up automated messages with RingCentral Salesforce
We want to send automated messages to customers, using different users with assigned numbers numbers using ring central.
3 votes -
Team/Group SMS Feature for Clients
We really need this feature so clients can text our "support team, customer service team, etc." and allow several people on our company team be able to view & reply to these messages.
Nextiva just rolled out with this feature last month (Feb. 2024). Let's see it already RingCentral, please! Don't let Nextiva outpace you on features. They've been rolling out really nice back to back features in the past 2 months.
3 votes -
Request Documentation: Increase Inbox Storage Limit
Currently, the inbox storage limit for voicemails and faxes in RingCentral is set to 200 items before automatic deletion. This limitation may pose challenges for users who require a larger storage capacity to retain important communications. By increasing the inbox storage limit, users can have greater flexibility and peace of mind knowing that their important messages are safely stored for future reference.
3 votes -
user have super admin access limited to some extension
It would be more convenient and secured if the main super admin can assign another user extension to have the access to change general settings on the account without giving the full admin access and just a limited group of users will be handled
3 votes -
forward voicemails
ability to forward voicemail messages via admin portal to "company contacts" and not only to personal contacts
3 votes -
Blank voicemail
Blank voicemail can be sent to a user. The customer would like to have a feature wherein blank voicemail should be blocked by the system.
3 votes -
Email Domain Configuration for Email-to-Fax Function in Admin Portal
Currently, RingCentral lacks a feature that allows administrators to easily verify if email domain configuration is set up correctly for the email-to-fax function. Introducing a feature to display email domain configuration in the admin portal would streamline the verification process and ensure smooth functionality of the email-to-fax function.
3 votes -
phone number retrieval
Customer wants to retrieve a number that is deleted for more than 90days.
3 votes
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