12776 results found
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Cheaper license for phone use only
Add a cheaper license type for digital lines assigned to a phone (not a user)Allow it to use intercom/paging and be part of a queue, but won't need meeting support or eFax This makes sense in offices where phones are shared but hotdesking isn't a good solution.
2 votes -
Add more than one Interrupt Prompt for Call Groups
We have many departments that have more than one message they want to play while a caller is on hold. I think having the option to add more than one Interrupt Prompt would be very useful to those departments that have multiple messages they would like to give callers.
2 votes -
Update IVR Greetings By Dialing In
We have several departments that need to update their IVR Greetings regularly, and having them have to record the greeting then submit a case is time consuming. It would be beneficial if the IVR Menus would have a PIN that the appropriate users can log into the IVR extension to update the greeting.
2 votes -
Admin option to send a text as another existing user
It would be nice if there is an option as an admin to send a text as another existing user, aside from the admin number and the company number.
2 votes -
Cell phone update
when using the app on the cell phone it tends to not update when we make changes on our admin portal. I’ve tried to log out and see no change when new employees have no usage. Also when the pictures of profiles are placed on employees then get disabled there should be a way of automatically disabling it.
2 votes -
"Add to Left Sidebar" Shortcuts & "Set Landing Page to..."
It's very aggravating not having a quick shortcut on the left sidebar area to access "Messages", and/or being unable to set my startup landing page to our Team Chat group. This would definitely benefit the app and it's users; not having to navigate every time they want to toggle between pages or open the app each day.
2 votes -
Option to add other status updates for agents
Currently agent statuses only vary from "Available, Do no disturb and Invisible". There should be an option for admins to add other status updates for agents to choose from such as "Meal, Meeting, Break, etc).
2 votes -
Headsets that Work with RingCentral App
My headset that works with my phone, doesn't work with the Ring Central App. This has cause me to miss calls. Could you please either allow any headset that can work with your phone to work with the app, or start adding a lot more headsets to the list of ones that will work? The list I have seen online is rather small.
2 votes -
Add-in for Microsoft Edge
I would like to be able to use the click to call function in my CRM, but there is no app or add in for microsoft edge.
2 votes -
IVR option to play just an audio file
If we had an option on the IVR designer to play just an audio file then we could place that before a menu so that pressing # or * replays the menu but not the greeting. For example, audio file played when call is answered says "Hello and thank you for calling XYZ", the following menu then routes to departments. If the callers selects to replay the menu they do not have to hear "Thank you for calling xyz", which is just untidy. It would also allow audio files to be grabbed from outside of the IVR structure (using java…
2 votes -
More Recent Emojis!
I would love more options for recent emojis to react to other's messages with! At least ten options would be great!
2 votes -
Make the process of transferring a physical desk phone from one user to another more intuitive
On a new account with desk phones assigned to unassigned numbers, the process of getting an assigned extension with a softphone to have a desk phone from assigned to an unassigned extension is counter intuitive and very difficult. It currently involves assigning the unassigned extension with desk phone to a new or existing user, swapping the desk phone for a softphone (to send the desk phone to inventory), deleting the attached phone number (to send to inventory), then going into the softphone and swapping with the unassigned desk phone in inventory. It would be a useful feature to be able…
2 votes -
Please list Sienheiser SDW 3 BS & SDW 60 HS a compatible device.
We have 80 devices on site, the base unit would create a dial tone for incoming calls this has now stopped working for all users across the site. It works for Microsoft teams. We are using epos connect to configure the devices via an online portal. Previously logged a ticket with support 12818533 but could not come to a resolution.
2 votes -
Separate option for user that can park and user that can accept private park location
By default, you can choose extensions to private parking which can do both parking and answer parked calls. Hope there will be a toggle button to choose extensions that can only park to that group and separate toggle button for the ones that can accept that parked call.
2 votes -
Add shared or rotating VM receiving and faxes
RingCentral, in a massive oversight, does NOT allow members of a queue to all share incoming voicemails or faxes to a business. This wouldn't be all that traumatic....if you could share VMs or faxes with collegues in either individual or batch form through any RingCentral App. Sure you could share the email notification you receive because every single email service offers forwarding, however you encounter the inconvenience of no speech-to-text......I'm not sure why this is a problem with any web based soft phone in 2021...... This is an easy fix RingCentral, Modify voicemail boxes and fax box to simply be…
2 votes -
Allow custom role creation on admin dashboard
Hello,I'd like the ability to be able to create custome roles for users, I have a user who needs to be able to review reports and user information but because of security concerns we do not want this user to have super user access to the platform. Please add this feature as soon as possible.
2 votes -
Add AI criteria
Add AI analysis to recorded calls as well as recorded videos.
2 votes -
Allow ring groups to see call logs
When calls are forwarded, enable the person they were forwarded to to see the call log and missed calls.
2 votes -
Call Queue Voicemail Inbox
When voicemails are left on call queue lines, the only way for call queue members to view the message is by being granted manager access on the queues. This would also give them permission to edit members of a call queue. There needs to be a call queue voicemail box where the messages go so that everyone can view them and hear them, but that does not require any kind of special admin or manager setting for the call queue members.
2 votes -
Can you include a feature that allows me to see if calls are made from the mobile app or desktop please?
This is useful because it allows me to diagnose when reps are making calls of very short duration i.e. if they are 'gaming' or if there is another reason for this happening.
2 votes
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