11323 results found
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Improve Fax Transmission Reliability for Toll-Free to Toll-Free Numbers
Currently, when both sender and recipient use toll-free numbers, faxes are routed through a generic path since toll-free numbers lack fixed geographic endpoints. This routing is less reliable and often results in failures. We request an improvement in how TFN to TFN fax traffic is handled, with more robust routing, better support for explicitly setting the “sent from” toll-free fax number, and clearer error feedback when failures occur.
1 vote -
2 separate ringtones to distinguish between direct calls and calls to main number.
Fix the option for separate ringtones ! Why have the option to choose different ringtones when it does not work!
1 vote -
Use Shared line Extension for calling 911
Want to use multiple desk phone under 1 line to call 911 emegency
1 vote -
Enable concurrent call in a specific members in the Call Queue.
Only One user in the call queue should be able to receive at least 4 calls, before any of the other calls are connected to the other members.
1 vote -
Add option in User Templates for the Users Site Number, rather than all site numbers.
Add option in User Templates for the User's Site Number, rather than all site numbers. It allows potential problems for users to accidentally select from every site in the company for their caller ID.
1 vote -
Ability to show incoming caller ID to a specifi extension when calls are set to ring to multiple users phone
Ability to show the incoming caller ID to a specific extension when calls are set to ring to multiple users' phones
1 vote -
Automatic Call Routing Based on Caller Address
We would like to request a feature enhancement that allows the RingCentral system to automatically detect the address of an incoming call (based on the caller ID or associated account information) and reroute the call accordingly.
Our business receives calls from tenants across multiple territories. Each territory is managed by a specific receptionist or department. Instead of routing all calls through a central menu or requiring the caller to manually choose an option, the system would intelligently recognize the caller’s address and automatically route the call to the appropriate receptionist or team.1 vote -
Option to turn off regular SMS if Beetexting is already added in the account
If Beetexting is already added in the account the customer should have the option to turn off the regular SMS
If the customer added Beetexting, the regular SMS duplicate the message, which is a normal behavior. But cx want to have the option in the settings to turn off duplicate SMS
1 vote -
Campaign-wide STOP Suppression for TCR Campaigns
When a recipient opts out (e.g., texts “STOP”) on one number in a TCR campaign, RingCentral should automatically block messages to that recipient from all numbers in the campaign.
Why it matters
Recipients expect “STOP” to mean no more texts, regardless of which number the campaign uses.
Avoids compliance risk and potential carrier issues.
Saves customers from building custom suppression logic outside RingCentral.
1 vote -
Downgrading RingCentral Desktop App to old version
Preferred to have the functionality of the RingCentral Desktop application version that can easily print and select pages of the faxes that was received through RingCentral Desktop application
1 vote -
Ability to distinguish different speakers in call recording
seem our team have a hard time distinguishing between different speakers at certain points in the call, like when there's a slight overlap in speaking.
do you have any other features that would help with separating speakers more effectively?1 vote -
I have a suggestion for improving the text messaging feature. Could you please consider adding a setting that would automatically include th
I have a suggestion for improving the text messaging feature. Could you please consider adding a setting that would automatically include the "Add opt-out" message in every text?
Currently, we have to manually click a box each time to include it, and an automatic setting would streamline the process significantly.
1 vote -
Automatic phone icon appear when Slack user is on the phone
Have automatic phone icon appear when Slack user is on a RingCentral phone call so other remote team members can see they are unavailable.
1 vote -
Conditional Opt-Out Message Removal for Bulk Texts
remove the " Reply to stop to opt out of these texts" if sending to multiple numbers
1 vote -
Scheduled reboot option for Yealink W70B basestations
We have a lot of Yealink W70B basestations deployed in our business. After 6-8 weeks of uptime, they need to be rebooted because of issues like one-way audio or poor voice quality.
The W70Bs don't have a scheduled reboot option so my understanding is the only other option is RingCentral needs to enable a feature to command the basestations to reboot via SIP.
1 vote -
Call Recording Opt Out for Customers
I would like to suggest to have the option for our customer to opt out from being recorded even though automatic call recording is turned on. It would be nice if our callers has that option if they don't want the calls to be recorded.
1 vote -
Request to have an option to Disable Missed Call Pop Up on Yealink phones to be applied to all the phones on the account
Want to have an option to disable Missed Call Pop Up window feature on the Yealink phones that will be applied to all the phones on the account
0 votes -
Show there company name when you receive a call
When receiving a call the customers name is displayed as the majority of my customers are companies, it would be useful to also see the company name
1 vote -
Check remaining SMS balance
Check remaining SMS balance
1 vote -
Spam calls leave 30 minute blank voicemails on my 800 number that I have to pay for, end the VM after a couple of minutes
Spam calls leave 30 minute blank voicemails on my 800 number that I have to pay for, end the VM after a couple of minutes
1 vote
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