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  1. Add a step or move the video call feature. Too many pocket video conferences with large groups. I’m confused as to why it’s so easy to accidentally activate.

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  2. When using the dial pad to make an outgoing call, it would be helpful to be able to dial by the data (numerical digits) that is entered into the company name or the title field. In our line of work, the contacts are created using the unit number associated with that person. It's more efficient if we could just enter the unit number (which is entered in the Company field) to see the list of tenant's in the unit and then dial. The old app had the capability to do this and it made it so much easier than having…

    1 vote

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  3. Different types of team require different retention periods - for example we have project teams where the retention period will vary by project life and more social teams where we only need a short period. At the moment, all periods have to be set to the longest. I would like this to be a setting controlled on a team by team basis.

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  4. The majority of our users use deskphones. To help ensure that all voicemails are attended to in a timely manner it would be helpful if on the RC Portal next to the Msg column if there was a date/time stamp indicating the last time the mailbox was entered. We have several hundred phones and Support's recommendation of accessing each voicemail box is not feasible.

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  5. the desktop rc app is not supporting the airpods but before it works with the old app

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  6. Subscribers that have relationship with Google or a third-party using Google for advertising purposes been having call forwarding issue. Subscribers need to reach back to their advertising vendor or Google directly to disable call forwarding rule.

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  7. Currently, if you double-click a phone number in the call history on the desktop app it initiates the call via the computer. Looking for method where it will initiate the call on the desktop phone instead. Need to use desktop phone for the call and have ability to mute computer so that other applications are not interrupting the call (also preference to use the phone for speaker phone mic). Only option I've found so far is to instead manually type phone numbers, which is inefficient compared to other tools used in past.

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  8. please add a feature to disable the keypad sounds on RC app mobile for Android and IOS

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  9. 1 vote

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  10. Periodically, we have a need to transfer to an internal employee's cell phone, or secondary phone number. It would be great to add those additional lines to the saved contacts. Please add this feature!

    1 vote

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  11. Provide a metric to measure how often faxes are successfully sent

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  12. With the Outlook app now being the only way to schedule meetings from Outlook, calls now ring to the Outlook app. There is an option to turn off the desktop app, but the outlook app and mobile app are bundled. If we disable Outlook ringing when the desk phone is called, we also lose the mobile app ringing. None of our users want the Outlook app for anything other than scheduling meetings.

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  13. We used to have a phone in city hall that you could pick up and it would automatically call the mayor's office. This allowed them to get information. I was told this can not be done in RingCentral currently

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  14. Request to have the dial by name directory press option to have 4 to 5 digit dialing instead of 3.

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  15. If a user sends a 'SMS' by selecting a Company contact from Text widget it should send out the SMS gateway and provide archiving as normal personal contact. We need this feature to ensure proper compliance of any texting. Or allow Admin to remove Company contact as option when doing SMS messaging

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  16. Once a call gets forward to another person, the original person still has a chance to pick up the call.

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  17. We will register the customer's number. Once registered to the main account. The customer will be able to call the main number. If not registered they'll not be able to call the main number.

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  18. It would be great if a feature was available for during phone calls where you could read subtitles of what the other person is saying. For people who are visual and read lips, it would be really helpful to have that added support. Please let me know if something becomes available!

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  19. At my instutition all software on computers is centrally managed, including peroidic updates. However the RC Macintosh package performs auto-updates, routinely prompting users for their password to become Administrator. Many of our users do not even have an administrator password, they must cancel out of the dialog. If the user does update, it frustrates our Desktop support organization ,as they are responsible to know the software configuration specifics of every institutional computer.For Windows, RC provides a non-updating version in a MSI for use by institutions. We recommend RC provide the same package option for Macintosh.If a non-updating version will not…

    1 vote

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  20. We have highly credentialed employees that want their credentials to appear in their screen name when in RC meetings with clients. Right now they have to add their credentials to their screen name for every single meeting. If they could permanently change their screen name, it would save them time!

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