11055 results found
-
View Call Queue Recordings within the Mobile App
Our main sales phone number funnels through a call queue. I can view recordings of call queue calls in the admin portal, but would like to be able to view them through the RingCentral mobile app as well.
1 vote -
AI Notes is automatically turning off after logging back in
AI Notes is automatically turning off after logging back in
Currently the data is stored locally. Local storage gets purged when user logs out. A future release will update the setting to persist across endpoints and login sessions.
1 vote -
autocorrect
An autocorrect feature that actually works and doesn't suggest words that are nowhere to be found in the English language.
1 vote -
Change "Voicemail Greeting" to "Voicemail Message"
Modify the description "Voicemail Greeting" to instead display "Voicemail Message". Our users routinely mistake "Call Greeting" for "Voicemail Greeting" and we end up having users that have a voicemail message play before the call is connected, causing confusion for callers. Most of these mistakes happen when attempting to modify the Voicemail Greeting via the administrative settings over the phone. Modifying the description on both the admin portal, and the admin settings over the phone could be a simple way to avoid further confusion.
1 vote -
Update to TTS Voice
The TTS voice sounds very robotic and hard to understand at times. With all the advances in AI, there should be some way of improving this. Not looking for anything hyper realistic, but I think anything would be an improvement over the current one.
1 vote -
Ability to identify SMS from a shortcode sender
Currently if an account received an SMS from a short code number that matches an Extension number in the account, it shows like its an SMS from an Ext in the account.
Usually you cannot reply from a short code SMS
but if it happens to match the from to an Ext number you will be able to reply from it and SMs will be sent to that User ext1 vote -
delete default voicemail number
The customer wants to delete the default name and phone number from the voicemail settings when customizing voicemail greetings. When using this option, the RingCentral system calls the number you specify, and you simply follow the prompts to record your greeting. However, the details of the last person who used this feature remain saved, and there is currently no way to delete them unless you enter another number. The customer wants the option to delete these details without having to provide a new number.
1 vote -
a feature where you can Show messages as unread until you have responded
a feature where you can Show messages as unread until you have responded
1 vote -
Have more than one "This call is being recorded" messaging for different locations within our organization.
Currently there is only one way to change "This call is being recorded" message that will apply to all your locations within the admin portal. If you have locations with different names and would like to create a custom message for the different locations, there is currently no way to do so. I would like a way to edit a specific location with its own message that the callers hear when dialing their main numbers.
1 vote -
Checking the voicemail remotely.
The customer is requesting about a feature wherein it will show if someone was checking the voicemail remotely.
1 vote -
Porting Mobile Numbers from Denmark
Able to port in mobile Phone numbers from Denmark
1 vote -
Separate text email notification for main company number and user primary number
Customer want to separate the email notification for main company number and user direct number when the SMS recipient is the same user extension, Customer want to have different email notification routing for the direct number and the auto-receptionist/main number
1 vote -
Restore Fax after account-related issues
It is necessary to restore faxes that were not received due to account-related issues. This process will ensure the retrieval of all faxes that were affected during the period when the account experienced problems with fax reception.
1 vote -
Turn off Screen Voicemail for Extension User in the Admin Portal
i need to disable screen voicemail for a user in the Admin Portal
1 vote -
provide training & video learning access using your provided polycom desk phone
Your training & video learning is great but I cannot find anywhere to learn about using the polycom desk phone you provide. We would benefit greatly from the same type of educational resources for this device.
1 vote -
Find extension number within the account regardless of whether it is a user, group or or IVR extension
There needs to be an "All Extensions" option somewhere in the menu to find what an extension is assigned to, similar to "All Numbers" that is under the "Phone Numbers" menu item. Sometimes, I'm asked to look for an extension but the requestor has no idea if it is a user extension, a group extension or IVR and there's no easy way to find it in the system.
1 vote -
Have more than one number routed to the same DID.
The customer would like to have more than one number routed to the same DID.
1 vote -
Turning direct messaging between two users into group messaging with multiple users
The ability to turn direct messaging conversations between two users into group conversations where the new participant can access the old conversations.
1 vote -
Disable the "send the call to voicemail" feature in the RingCentral app.
The customer requested to disable the "send the call to voicemail" feature in the RingCentral app. Since the new feature reacts differently. After a recent update, the “Voicemail” button still sends the call to voicemail, but it plays the voicemail through your designated speakers.
1 vote -
Align RingCentral desktop (RC Phone) and web app treatment of status in HUD
Align RingCentral desktop (RC Phone) and web app treatment of status.
Currently RingCentral Phone's HUD shows user status that aligns with the desktop phone. That is, all users that are 'green' on the desktop phones are also green in the RC Phone. However, in the RingCentral app (and web app), this is not true. Instead, if a user has not logged into the app in a long time (as many of our desk only users do not), then the web app / ringcentral app HUD shows them as "offline"--the only work around provided by tech support was to use the…
1 vote
- Don't see your idea?