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  1. Just signed up with RC with Teams. Concerned that users/staffs will not check their voice mail, so I'm being asked to switch off this good feature, even though they receive email directly

    1 vote

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  2. Allow the ability to populate Site extensions or IVR extensions in the company contacts so that operators can easily transfer to those extensions.

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. Add a button while you are calling someone to the options like "Hold, Mute, etc" in order to be able to multitask faster. Before it was easy to send but the new update it's hard to be able to send them at the same time due to having to copy the number over again to send a text.

    1 vote

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  4. The new version is way too large of font. The old version I could easily see all my favorites and teams on the side now it is way too large on the new one.

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  5. The new RC is just a vast, white landscape of text. Not having any color blocks to help the eye find things is a bad move. Also, moving the bottom manu to the left side was a mistake - now the app needs more real estate on the screen, which is not desirable - it's hard to have the app up and also have adequate workspace on the screen.

    1 vote

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  6. is it possible to highlight unread messages in glip?

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  7. A feature for forwarding option which automatically rotates weekly to a list of external numbers.

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  8. We need more filters! Currently I can only filter by contact. I should be able to filter by inbound calls, outbound calls, by date, length of call, company contacts, and guest contacts

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  9. Some of our users have multiple lines and multiple phones. Have more than 1 Polycom phone active at the same time seem to give us problems where few percent of the call gets dropped at 1 or 2 seconds. When we start disable 1 and enable the other, the problem goes away. However when we disable and enable a line on the web portal, it retains whatever the previous setting of 8 Rings / 40 seconds. But If we disable and enable a line on the mobile app, it changes the line to 4 Rings / 20 seconds. 4 Rings…

    1 vote

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  10. Would like to add the feature to automatically minimized the app on my desktop computer when the call was answered by other user.

    1 vote

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  11. I have about 300 conversations/teams/etc in the left panel so I obviously ALWAYS have the 'Show Unread' on since scrolling through that long list is horribly inefficient.However, there are 4 or 5 conversations that I would want to pin to the top and have them always visible even if there are no unread messages in them. These are the conversations that I need to look at multiple times per day, so I either have to search for them or turn off the 'show unread' and then find them manually. It's really inefficient. Would love for those 'pinned' ones to just…

    1 vote

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  12. right now we have a custom rule for it but i have to create it manually every month .what i suggest is an option where calls are forwarded to a cell every week it changes but effective for a year not just a rule for a month

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  13. Currently, the only way for Super Admins to control the text recording would be under the Administrative settings in the RingCentral app. Super Admins can enable or disable message data exports for users. Along with that, there should also be an option for Super Admins to enable text capture/record in the User Template. Video recordings should also be controlled by the Super Admins as well

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  14. There are currently 7 default display options to display to agents answering call queueus. Phone Number, Queue Name, Caller ID, etc. It would be great if we could cusomtize what is displayed to the agent while maintinging to call queue name on the backend for reporting purposees.

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  15. Please make a RingCentral ios app that is compatible to phones prior to IOS 12 because not everyone has Ios 12 on their Iphone or Ipad. It would be useful to make a Lite version that supports devices from IOS 8. Only minimal features needed. The former RC Meetings app supports it but the new RC is too hard on device requirement.

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  16. In Classic version I could add a comment/reply that would be visible to users everyday of the task. So on Monday I could make a comment and on Thursday that comment is still visible on a daily repeat task. On the new version a comment made on Monday is NOT visible unless I go hunt for the task that was closed on Monday, even when its a repeating task (done every day).

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  17. I'm quite surprised this feature is not available and it was one of the main reasons I upgraded my account.I need to be able to organize my customers into different lists and be able to send them mass emails. ie:let's say I have 100 customers and I want the following with some overlap:LISTS:1.) Master list of all 1002.) List of customers who use massage services, maybe 42 numbers3.) List of customers who use acupuncture services, maybe 88 numbers4.) list of customers who use our IV services, maybe 12 numbers. I desperately need the ability to be able to send mass…

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  18. Anyone making an "All Page" knows what a irritating the ring back is when you are making a page.

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  19. Hello RC teamCan you implement something similar to a vonage modem where I can have any normal phone hooked with a telephone cable to a modem. At this time, dependency only on VOIP phones is outdated. Having the ability to use the regular phones as well would be great.Thanks.

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  20. 1 vote

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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