11323 results found
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One group voicemail box
Setup option where multiple phones can share a voicemail box. Smaller sites like restaurants and offices can access their voicemail from any phone and be notified from any phone when there is a voicemail. Currently only option is to setup a group but then all extensions received the same voicemail. Each phone then has to be accessed to delete the voicemail so site knows when they answered the voicemail. Other vendors already have this option to share a voicemail box. In an office setting, an exec can share voicemail with secretary. Executive won't have to log into their voicemail to…
1 vote -
AI Receptionist for BT
BT should add AI Receptionist to make call handling smarter and more efficient. It would give customers fast, professional help 24/7, even outside business hours.
1 vote -
Limiting only the toll free number as outbound caller ID.
The customer wants only their toll-free number to call out. They have a lot of company numbers, and users keep clicking the wrong ones. Also, requested to apply it to all users so they don't have to go through each one and manually adjust it.
1 vote -
Setting that allows the AI receptionist to transcribe the email address by letters, not phonetically.
Setting that allows the AI receptionist to transcribe the email address by letters, not phonetically.
1 vote -
call duration timer after call transfer to external number
we need options to disconnect/stop the call duration timer after the call gets transferred to an external number so we don't lose minutes for our toll free number
1 vote -
missed call on the main number
Currently, A missed call on the main number where someone dials a company's primary phone number but the call is not answered, not routed to an extension, or not picked up by any available user or department. The call log does not appear for any users or extensions app. Only the assigned operator receives an email notification about the missed call, but it does not show up in the app. Could you consider updating the system to at least register such missed calls in the super admin’s app for better tracking, even if the caller did not make a selection?
1 vote -
Request for Feature: Display Toll-Free Number as Caller ID Regardless of Selected Outbound Number
Could RingCentral provide or enable a feature that ensures our toll-free number is always displayed to customers as the caller ID, even if a different number has been selected in the background? This would help us maintain consistency for our customers while allowing flexibility in managing outbound calls.
1 vote -
Enable automatic SMS follow-ups after a phone call.
I’d like to suggest a feature that would add significant value to both businesses and customers. The idea is to enable automatic SMS follow-ups after a phone call.
Once a call ends, the system could send an SMS to the customer asking them to rate their experience with the call/agent (e.g., on a 1–5 scale).
The SMS could also include a link to a short survey for additional feedback.
This would help companies measure customer satisfaction immediately after the interaction, making it easier to monitor service quality and act quickly on any issues.
Would this be something RingCentral could consider…
1 vote -
Enable automatic SMS follow-ups after a phone call.
I’d like to suggest a feature that would add significant value to both businesses and customers. The idea is to enable automatic SMS follow-ups after a phone call.
Once a call ends, the system could send an SMS to the customer asking them to rate their experience with the call/agent (e.g., on a 1–5 scale).
The SMS could also include a link to a short survey for additional feedback.
This would help companies measure customer satisfaction immediately after the interaction, making it easier to monitor service quality and act quickly on any issues.
Would this be something RingCentral could consider…
1 vote -
Ability to reroute the caller back to company greetings from the announcement only extension
We are wanting to make it so when a announcment only message is played it then reroutes to the main greeting so the caller can select a different option instead of just hanging up
1 vote -
Key Template does not add Feature-DND or Feature-Logout to Line Keys
PROBLEM / ISSUE DESCRIPTION:
Key Template does not add Feature-DND or Feature-Logout to Line KeysBACKGROUND:
The presence status is updated in service web but on actual device Avaya IX IP Phone J179 it is not showing on the line keys(DND and Logout Feature)1 vote -
In the missed calls section please post the phone number. I have to click on the information icon to get the phone number of the missed c
In the missed calls section please post the phone number of the missed caller. Instead now I see a label but in order for me to see the phone number I have to click on information.
1 vote -
After strting a video meeting, display the meeting ID on the page so I can find it fast and tell the person on the phone what meeting just
Make it easy for Ring Central user to find and give the mrrting IDIf they are already on the join psge
1 vote -
Allow call queue to take hold calls from shared lines
We have set up a shared line in our account with the goal of enabling call queue members to answer shared line calls when they are placed on hold. After speaking with technical support, we were informed that the shared line does not function in this manner. We would like to request a new feature where we can set a shared line phone as a member of the call queue, allowing calls to be easily answered from the shared line to the call queue.
1 vote -
Admin Control to Disable User Changes to Ring Volume and DND Settings on Desk Phones
Request to provide administrators with the ability to disable or lock settings on desk phones—specifically to prevent users from changing the ring volume or enabling Do Not Disturb (DND) status on Yealink T43U and other supported models. This feature would help organizations enforce consistent phone behavior and reduce user-configured disruptions.
1 vote -
Zero dialing can be connected to an external number
If caller press zero the can can be connected directly to an external number.
1 vote -
Make the 'Allow to start and stop recording' option available to all RingCentral customers.
When a customer schedules a RingCentral meeting, the "Allow to start and stop recording" option under Advanced Settings is missing. We were informed that this feature is not intended for general customers and is currently limited to internal staff and technical partners.
We kindly request that this feature be made available to all RingCentral customers in a future release.
1 vote -
Internal Fax Outlook Displays
Wanting to correct internal fax to email notifications to mirror same patterns of actually displaying/sending the attachments and cover letters of a fax the same as the external traffic displays and receives the data. Currently internal communication only notifies staff to check portal for the fax data over sending the data directly via an outlook email.
1 vote -
customize prompts for different types/reasons for outbound call failures
We would like to customize our prompt for failed outbound calls. For example, when we dial a phone number and accidentally pressed a single digit we will get the message "sorry, but your call cannot be completed", we want this to be configurable.
1 vote -
Passkey Support
Passkeys are the most secure and user friendly option to ensure secure authentication. This has meanwhile become a defacto standard and is adopted offered by many vendors and is expected to be available by users.
1 vote
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