12214 results found
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Shows the dial pad automatically when adding a call on RingCentral Mobile App
When on a call using the RingCentral Mobile app and then hit the add button the dial pad should pop up directly so we can enter the number we wanted to add and call like the actual behavior on the desktop app.
2 votes -
Option to block SMS in RC App log
To have the ability to block SMS directly from the RC app log
2 votes -
Bring back HUD manual rearrangement of user contacts
Desktop App Update in December lost option to manual rearrangement user contacts in HUD. Please bring it back.
2 votesPlease enable the new app layout under Settings - General - New App Layout and you'll be able to rearrange contacts when the HUD is pinned in app or popped out. You can also make the HUD a standalone tab on the app by navigating to Settings - Customize tabs - Phone - deselecting HUD. This will remove HUD from being under the phone tab to its own tab. -
Add different Colors for presence status.
We have some colleagues who suffer from red-green color blindness, they have difficulty seeing if the dot in front of the username is red, green or grey. https://en.wikipedia.org/wiki/Congenital_red%E2%80%93green_color_blindnessMake it possilbe to change the colors if needed.
2 votes -
RingCentral Desktop App Answer Calls Without Microphone
Requesting for the RingCentral Desktop App. to have a capability where you can pick up a call even if there is no microphone connected which is available on the old RingCentral phone app. This is very useful for calls like 2FA that need to enter a number key only and not require a microphone
2 votes -
Fix caller ID for 800 numbers
Ringcentral can not display proper caller ID for 800 numbers. Even thier tech support 888-898-4591 comes out as HoneycombBotanicals. Not professional
2 votes -
Enable non sip compatible phones
We have Mitel 5330 phones that we wanna use with Ring Central phone system. Apparently its not compatible since this is not a SIP enabled device. It would be beneficial to most of ring central customers to have the non sip compatible phones work with the phone system for us to utilize the desk phones
2 votes -
Ability to have an option for the host to check the identity of the participants when joining on a meeting via dial-n using personal phone
The Host should have the option to check the identity of the participant like the real name if the participant is joining via Dial-in using their personal phone. Because when participants are joining via Dial-in on the meeting via their personal phone only the phone number of the participant is showing.
2 votes -
Incorporating IVR Menu on Missed Calls for Callers to Have Options
This is useful, especially for upmarket accounts that have hundreds of users. Using the IVR Menu and setting it as forward to an extension means hundreds of IVR Menu too, which will be tedeous. There should be a way to let the missed caller choose a keypress if they can leave a voicemail and another customizable keypress option for the directory or other options that the user may prefer.
2 votes -
Sharelined on Call queue
Hi Please include a feature were we can Add Sharedline group on a Call queue.
2 votes -
GPS location tracking
it would be really helpful to be able to track my employees while they are in the field via GPS.
2 votes -
Able to edit/Add contact of ongoing call
Customer requested to check if we can add a new feature that will add the new contact while they are on the call of the person or customer and add notes using the RingCentral Application.
2 votes -
Include the Title/company name on the missed call layout
The customer check if we can include the company name on the list of missed call information not just the name nad phone number so that it is clean and they can prioritized the outbound schduled depends on the information on the missed calls
2 votes -
Quick Contact - option to move from Contacts tab to the Phone tab of the App
Customer would like quick access of the quick contacts when on the Phone tab
2 votes -
Ability to see who created the Poll for Direct Message in RingCentral App
Wants to have the ability to see who created the Poll for Direct Messages in the RingCentral app
2 votes -
Centralized viewing of voicemails, texts, call logs, contacts
Our company would greatly benefit from the ability to share data and viewing permissions for all numbers. Especially if we can go between a "teams/multiplayer" view which has tags and internal tooling to show which person interacted at which stage and a "personal" view that shows only your interactions.This feature was assumed by us with the name "RingCentral" and is easily our biggest disappointment with using RC.
2 votes -
Don't update phone hardware during active calls or during set business hours
We have had multiple calls interrupted when phone hardware updates have started during an active call and the call gets dropped.
2 votes -
Text Icons NEED to be different for different numbers
When I am texting with someone, often times, the icon that appears around the initials of their name is the EXACT same color of the icon that appears around my initials. This often leads to me missing texts since it looks like I was the last person to respond. There NEEDS to be a way to differentiate the numbers in the chat. Bare minimum, drastically different colored icons per number included in the chat, different shapes would be even better!
2 votes -
BLA for all Shared Line compatible device
Shared Lines BLA feature is available to RingCentral MVP Ultimate and Premium accounts only with compatible device such as VVX310, VVX410, VVX500, VVX300, VVX400, VVX600, VVX301,
VVX311, VVX411, VVX501, VVX601, VVX 350, VVX 450. it would be better if we can also cater all compatible shared line device to have the BLA function. Call can be put on / taken off hold on any phone.2 votes -
Remove Blocked option from dial pad when making an outbound call.
We do not want our sales agents to have the option to select Blocked on the dial pad to block their caller ID when making outbound calls.
2 votes
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