9346 results found
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Windows fax compatibility with ring central fax
I use electronic medical record called Accuro. They have 40000 clients. Other medical records softwares use integration either with windows fax out and in option or internal integration with efax softwares. These softwares include oscar, practice solutions and many more.
1 vote -
Add the capability to change caller id on the desk phone
Most legacy system's have a button that can be programmed on a keyset to send out an alternate caller id. Ring Central does not have this. I understand you can change it in the client but not everyone uses the client. This should be available to change on the fly when using a regular keyset. Please understand that this is an important feature for lots of customers and consider adding it as a feature.
1 vote -
Billing: Licenses and Inventory should list all available licenses in the account
We have identified an issue with the Billing Licenses and Inventory Page of the Admin Portal where the Additional Local Number license quantity does not display Available licenses if they are not directly under the company site or in a different cost centre.This appears to be different to the results we see for other licenses and hardware, where we can view all used and available regardless of the site or cost centre the item is assigned to.As advised by our account team, we would like to request a design change so that the license inventory displays all available licenses in…
1 vote -
Allow text to be typed in Fax TO: field in desktop app
You should not have to add a Contact before faxing. Right now, if you fax using a template and only a fax number, then the cover letter show nothing in the TO: line. I want to be able to have a separate "TO:" field and "Fax number" field, so my cover letter is not empty. Sometimes faxes are one time only and having to add a Contact also make the process slower.
1 vote -
add a notification option to alert you when someone goes into an available/green state on RC desktop app.
There are times when I need to connect with a peer and they are showing in DND Or busy/red. It would be great to have the option to click that would alert me when their status changes to available/green. This would prompt me to reach out at a time that is more convenient and able to chat.
1 vote -
virtual dial pad to hard phone connect
It would be useful if from our management system we could click on a customer's phone number, it would go to the Ring Central dial pad and then send it our hard phone to make outgoing calls.
1 vote -
Numpad Enter key activate call on Ring Central Desktop
Using ringcentral desktop, only the main enter key activates the call after typing the phone number, the enter key connected to the numpad does not work.
1 vote -
Disable Speakerphone
Phones in secure locations require the disabling of the speakerphone. Controlling the feature/function from the Admin portal would be extremely useful; especially with a large number of phones to manage.
1 vote -
VVX 350 Polycom desk phone does not remember Speaker Phone volume after powering off and on again
The VVX 350 Polycom desk phone does not remember the Speaker Phone volume after powering off and on againPlease configure the phone, so it remembers the Speakerphone volume.The Polycom phone does remember the Ring volume on the phone when unplugging from the power and plugged it back in.
1 vote -
Phone System Visual chart and all extension setting
The customer is requesting to have a visual chart of their phone system and extension setting available in the service web
1 vote -
Autoprovision support for Yealink CP935W conference phone
Please add autoprovision support for Yealink CP935W conference phone
1 vote -
Remind/inform your customers who are waiting for your service how many clients are waiting before them.
remind/inform your customers who are waiting for your service how many clients are waiting before them.
1 vote -
Add addition key presses
We would like to add additional key presses, this inconveniencing our company.Thank You
1 vote -
Notification Rules for IVR menus
IVR menus share the same notification rules as the main line. If this was separate, we would be able to send different notifications for different IVR menus to different users
1 vote -
Batch export/forwarding of SMS/MMS to email
To archive and upload to client matters or provide as support for billing/invoicing. And that identifies the phone numbers/contacts in the threads. And with the option for different export/forward formats (i.e., pdf/excel).
1 vote -
Ability to use distribution list to fax to multiple recipients.
CASE:User has a schedule that needs to be faxes out to 7 different external businesses weekly. Currently their workflow is hampered by having to type out the email format [fax number]@rcfax.com seven different times. User would like to be able to send the fax to a distribution list which contains these fax recipients to speed up their workflow.What has been done:I have created a distribution list and added it as an authorized mailbox under the user's fax settings. Within the distribution list I put in a contact with the format [fax number]@rcfax.com as a test to see if it would…
1 vote -
RC Office Client will not install on Standard Users for Windows 11
I have noticed this problem in latest windows 11 client installs on a domain, it installs fine on administrator accounts and the ringcentral app shortcut shows on desktop under the users\administrator\appdata\ringcentral path. However, once you login as a standard user the shortcut is no longer there nor is it in the users\????\appdata\ringcentral folder path. Its ont a amtter of pinning or creating a shortcut to a user or even outting into the public\desktop folder because it originally installs from the users administrator account, so if you end up creating a shortcut naturally you will get access denied because of the…
1 vote -
Block SPAM Faxes using OCR and User defined Phrases
It would be great if RingCentral could perform an OCR on incoming faxes and check them against a list of phrases. If the Fax contains a user defined phrase just quietly move it to a spam folder and not notify anyone.Even better would be the capability to setup a list of named filters each with a list of phrases. For example, I would add a filter for 'Roofing' and it would include phrases: "Roofing", "Serving the Entire Tri-State Area", "To be removed from our distribution list"Matching of phrases should be selectable to be case-sensitive or not. If Filters are added,…
1 vote -
My Case Portal - Allow attachments at case opening and Add Functionality for Multiple Attachments - Maybe Add Drag & Drop Feature
1) Add Attachments when opening a case2) Add functionality to add more than one attachment at a time - would love to see a drag and drop3) Look into the defect errors where trying to open a case or attach large files gives us an error. If we are expected to provide logs and a lot of data, update the system to support what is being required. Right now we are emailing outside of the case because the portal cannot support all of the data we are being asked to dump in the case or attach. It is extremely time…
1 vote -
Ability to Edit Case After Submission
It would be helpful to edit a case after submitting it. Sometimes the description needs be changed but it is really critical to be able to add in additional email addresses of people that need to be added in all communications moving forward which is frequently missed when requesting through a comment to either engage or ensure someone is cc'd.
1 vote
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