12223 results found
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Adding description on how to upload .WAV or .MP3 file in the Announcement-Only Extension
Please include a banner or description in the pop-up window after you click the edit button under Announcement tab - Announcement-Only Extension stating "click the red button to re-record your custom greeting or upload .WAV or .MP3 file"
1 vote -
Syncing Microsoft 365 Contacts to Ring Central Desktop app
The Ring Central Desktop app does not sync Microsoft 365 contacts if they have more than 2 names. E.g. John Doe will sync but John B. Doe will not. There is no similar problem syncing the Ring Central app with Google contacts. I contacted Tech Support and they confirmed it is a problem. You should fix it
1 vote -
Option to have the lists of website that cannot send short code with RingCentral or VoIP numbers
Option to have the lists of website that cannot send short code with RingCentral or VoIP numbers. So there will be an option on our end to know if the website will support short code for VoIP numbers
1 vote -
AI Notes on Deskphones to be Viewable on the RC App
Currently, AI Notes for the deskphone are only received via email. It should also appear on the RingCentral app for better viewing and management.
1 vote -
Key press on audio prompt at caller without using IVR
This option, when available, will have the caller to make a key press before call connects to actual user, all without using IVR function
1 vote -
Support for 000 Emergency Dialing in RingCX Web Agent
Enable configuration or native support for regional emergency numbers (e.g., 000 for AU) within the RingCX Web Agent, aligned with compliance and emergency calling standards.
1 vote -
How about not having a pop up confirming you deleted a VM pop right up in front of the button i'm about to push? So annoying!
How about not having a pop up confirming you deleted a VM pop right up in front of the button i'm about to push? So annoying!
1 vote -
When we provision a user we want them to be in a active state right away
Users are able to sign in with SSO currently, our issue is when we provision a new user they are in a pending state until they click the link in an email. We do not want this. When we provision a user we want them to be in a active state right away
1 vote -
Disable Delete Feature on Voicemails and SMS
Disable feature when it comes to deleting Voicemails and SMS on normal users. We want to make sure all information stays in the account if they are a standard user in the system.
1 vote -
Call forwarding options
Your phone options when an extension is dialed and "*" is pressed to access the options after entering extension password, there is no option for "call forwarding" or no DTMF setup for dial to extension and set a call forward extension. This is a poor design and most other platforms like MITEL and CISCO have these simple features. You should add an option not only on the phone, but also in the app. Example scenario: Receptionist has their own extension and monitors another user, or a user manages a reception desk extension. It would be nice if a user could…
1 vote -
Latency Issue: Call Routing Delay on RC Desktop App
Issue: Call routing latency when declining calls in RC Desktop v26.1.20.
Environment: MaxAgent integrated with the unified RingCentral Desktop App.
Observation: Upon clicking "Decline," the app enters a "connecting leg" state, causing a significant delay in routing the call to the next agent in the queue.
Comparison: The legacy RC Phone app routes these calls instantaneously under the same conditions.
Impact: Reduced agent productivity and increased wait times within the queue.
Goal:
Optimize the interaction between the RC Desktop unified app and MaxAgent to eliminate the current routing lag and improve overall SLA performance. Currently, when an agent selects "Decline,"…1 vote -
import messages from google voice to ring central
I ported my old number from google voice and downloaded my text history in an html file. I want assistance importing those old messages
1 vote -
Allow a group SMS to the main phone number and keep the AI Receptionist
I want to have a group SMS to our main number so that everyone in the office can access, respond, and know what is going on with the candidates we are working with. I was told we cannot do that and keep the AI receptionist, because you have to change the call queue. Seems like a silly rule. Update it so that the AI receptionist can stay active while all users are able to share one main number for text message. It's very confusing to the end user when they are receiving a text from a number different than the…
1 vote -
Phone call "Notes" generate to a task list
When a phone call is complete and the Notes are generated, there is a task list after the call recap, at the end of the note. I would like the ability to automatically transfer those tasks to the Ring Central "Open Tasks" section where they can be marked as complete or assigned. So that way at the end of the day or week we can make sure that everything is done and followed up on.
1 vote -
Business SMS Booster "Mark Messages as Unread"
I would like the ability to mark messages as "unread" in the shared text group, just the same as the direct text group.
1 vote -
Remove or update in bulk the "Ring your co-worker" pop-up in the user ring settings.
The customer wants to have the capability to apply a "Yes" to all of the users who have the "Ring your coworker" pop-up in their ring settings.
1 vote -
Business SMS "show all" option on status filter
Business SMS currently has 2 options Open & Resolved. When searching for a phone number I would like the option to "show all" on the status filter.
1 vote -
Updating Default Announcement Only Extension
Announcement Only extensions- default message.
1 vote -
Park location for manualy provisioned devices.
Customer wants the option to use the Park Location feature even if the device was manually provisioned.
1 vote -
Ability to communicate through GLIP without account.
Ability to communicate to external users without RingCentral account using "Message" feature.
1 vote
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