11323 results found
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There should be an option for system recording to say the caller ID name of the caller or if the caller is on the contacts of the customer
There should be an option for system recording to say the caller ID name of the caller
1 vote -
Change to a different extension on RingCentral App
It would be great if I could log in on my other extension on my RingCentral App but by just clicking change extension on my profile and having the options there without needing to log out on the app and logging in with a different extension's credential
1 vote -
replacement phone
current phones should not go offline when ordering a replacement device
1 vote -
Customer called in to see if there is a special feature where their customer can enter their credit card number on thru phone calls
Customer called in to see if there is a special feature where their customer can enter their credit card number on thru phone calls
1 vote -
when a text conversation is stared as a favorite... it should always stay at the top of all text conversations, so we dont have to scroll do
when a text conversation is stared as a favorite... it should always stay at the top of all text conversations, so we dont have to scroll down through a hundred text messages to find the ones that with the star(s)."
1 vote -
Option to add or remove agents in the Live Reports
It would be user friendly if there is an option to add or remove agents to the existing Live Reports rather creating a new one.
1 vote -
Task list
Ability to have option to download or export task list
1 vote -
email client in RC app like Zoom
Would it be possible to bring an external email client into the RC desktop application to check and send emails from the client without having to go to a different email client. The Zoom application doe s offer this feature.
1 vote -
Default settings for new extensions
A way to setup default settings for new extension so that:
Inbound and Outbound recordings is turned on by default.
There is now "office hours" inbound rule applied.
1 vote -
Pin Team/Group Chat
I have hundreds of team/group chats, and every day, many of them will have new messages. even though we have UnRead filter for chats, when I read the message and navigate to another chat, the previous one will be gone. It is not easy for me to navigate around those chats I'm focusing on.
So my idea is, can we provide a Pin feature to the chats as well? So even if I filter only to show UnRead message chats, I can still see the chats I focus on when I read the message.
1 vote -
Change phone queue to match number inventory options
I used to change numbers in queues by adding the new number and removing the old one or remove the old one and then add the new one. Something changed to when you delete the number from the queue, it removes it from the inventory and has no choice of keeping it as I was told by support. Can this please be fixed where it doesn't delete the number from the inventory or have a prompt or option that clearly states to keep the number or not to keep the number.
1 vote -
Capability to Add IVR Keypress to Route to an Auto-Receptionist Number
We would like to have the capability to add a keypress in the IVR Menu that can route the call to a phone number that is assigned to the Auto-Receptionist.
1 vote -
Remove gap on the ring when the call is being forwarded to an external number
It would be great if there's no gap on the ring when the call is being forwarded to an external number so that the caller would not know that their call is being forwarded.
1 vote -
sms text
Have a seperate sections for sms texts to be saved into a seperate folder area (not add to favorite texts) so that we can have it saved for future leads when we have texts that we want saved without going through 50 to 5000 sms texts going down the line we have with all the sms texts.
1 vote -
Caller ID Flexibility
We have a Central Office and many Satellite sites, we need to enable a few specific staff members to be able to set their Caller ID to any of the Satellite Sites, at the moment this is a site by site basis.
1 vote -
Disable 2FA Requirement on a Certain IP Server/Location
Devices within a certain location should no longer require an OTP/code when signing in to different devices. The two-factor authentication should detect the login within the same server and should no longer require repeated 2FA/OTPs across computers/devices.
1 vote -
Able to select default region in the RingCentral mobile app
Able to select default region in the RingCentral mobile app. Currently we can change the region but after sometime or closing the mobile app it will revert back to UK/US. I want the region we select be the default.
1 vote -
check the call queue extensions listed on a specific call queue template
Option in call queue template to check the call queue extension who are using it.
1 vote -
Global Hotkeys
Alt + A is a helpful hotkey. However, there should be a setting to make this, and others, a global keyboard shortcut (not dependent on RC App being the active window). I would like to be able to answer a call without having to change windows.
1 vote -
Support for 7-Digit Local Dialing and Optional Outbound Prefix (e.g., "9")
Request to support simplified outbound dialing behavior, allowing users to:
Dial local numbers using only 7 digits (e.g., 555-5555) without including the area code.
Use an optional outbound prefix (e.g., "9") followed by the phone number to initiate outbound calls (e.g., 9-555-5555).
Current Behavior:
Outbound calls currently require full 10-digit dialing (area code + local number). Prefix-based or 7-digit local dialing is not supported.1 vote
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