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Phone & Messaging

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  1. We want users to see when we are on calls and with whom. We need an option to remove/turn off the status when we are monitoring someone.

    1 vote

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  2. Ability to Use RC Active Call buttons while using Carrier Minutes

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. A feature in which when a call is made on the desk phone`s handset, will still have the capability to utilize the features in RC app such as placing the call on hold, transferring the calls while on an active call

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. When making an outbound call the caller have the chance to interact with the calling number and an announcement will play that the call is being recorded. In this way, the calling number won't assume they are receiving a spam call.

    1 vote

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  5. I would love to be able to sync Intuit Quickbooks contacts so that when one of my customers calls/texts their name shows up on caller ID and I could maybe even see their info from Quickbooks.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. We have faced some inconsistencies with our call queue priorities in the past, and would like to see if it would be possible for a tool to be put into place to give a visualization to the actual placements and priorities of the staff in a rotating call queue; while notating the idle time or current status would be nice, simply seeing where staff are in relation would greatly assist in our reading of statistics and be able to deduce details without requiring direct support.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. We don't want the silence gap between the company greeting, before connecting to the operator.

    1 vote

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  8. A feature in which the role over calls will show over flow call queue name and not the call queue that roled over the call

    1 vote

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  9. We would like the ability to insert a link to a Microsoft 365 SharePoint folder in a message to another staff member. Allowing use the ability to quickly open the SharePoint folder and access the file inside for review and approval.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. ability to export the list on international countries that I can call from the Admin Portal with the rates

    1 vote

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  11. We need to have our selected users to be able to run reports for specific queues, without them adding to a call queue extension and receive calls

    1 vote

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  12. Avaya phones do not have the option readily available to transfer calls straight to voicemail while it's ringing as an incoming call. Having "Connect to voicemail" be an option for presence keys/DSS keys can make it easier for Avaya phones to just click a button while a call is incoming to connect it to the voicemail like the "Ignore and send to voicemail" option on the RingCentral app.

    1 vote

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  13. I have a list of people that have multiple phone numbers and I was wondering if there was a fast way to see if they are using them all

    1 vote

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  14. Would like to check if we can add another system where customer can set up another system where they could know where the sms was sent

    1 vote

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  15. We should have notification on our end if the other user on the call que answered the call so we know that they get the call.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. When accessing the voicemail on the Polycom desk phone the text message is also being accessed and the indicator counter on the RC app is disappearing. when accessing the voicemail on the desk phone it should only access the voicemail, not the text messages or fax.

    1 vote

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  17. I need to see if a call is transferred from an IVR menu to an external number and if we can set a custom number to show. When the user presses 2 and rings to the external number, we need to make it show as Pinelake

    1 vote

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  18. We need a queue of two phones to ring simultaneously then, if not answered in time, ring a queue of four phones simultaneously. I'm told there is an "Overflow" that can be setup on the back end, but we would prefer the settings be available on the front end, so that we can modify them without a support ticket.

    1 vote

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    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  19. Customer is requesting for numbers to be indicated if its a company number, fax number or just a regular number listed on the CSR for port out process

    1 vote

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  20. We should have a feature allowing us to join and manage a private team. This is a must for teams without admin or who are inactive.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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