13296 results found
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want to bring the phone app on the desktop computer
HI Team,
Just a query.
Client complain that the existing upgrade Integrated desktop app for MacOS computer is not as convenient to use, specially for picking up calls compared to the RC Phone app.and request if we can revert the update or client will have the option to use the old RC Phone app instead. Please consider this as part of your future product update.
Regards,
Ram Carillo
APAC Support1 vote -
add Cuba on international dial-in ring central meetings
Add Cuba to the international dial-in RingCentral conference meetings to be able to communicate with some of my conference attendees while they are in Cuba.
1 vote -
Ability to block users from transferring calls to certain extensions.
Block Transferred Calls To Certain Extensions
1 vote -
full edit history of a modified chat message
built-in option in the user interface of the RingCentral app to view the previous version or full edit history of a modified chat message
1 vote -
Sync SMS Read/Unread Status Across Multiple Devices for Single Extensions
Currently, when a single extension is logged into RingCentral on multiple devices, opening an SMS message on one device marks it as read across all devices. The customer requests that SMS read/unread states sync accurately across all active sessions, or that messages remain unread on secondary devices until explicitly opened on each client.
1 vote -
delete voicemail
Ability to delete a threshold that can be set to delete the oldest voicemails after X amount of time or Y amount of quantity?
1 vote -
Standard desk-phone “send to next device” button for Ring in order configuration
If the call handling was set to ring in order, and the first in line is the deskphone, and the user wants to route the call to another device or number right away, it is helpful to have a “send to next device” button.
1 vote -
Bring back the button that allowed us to move a call to RC app manually and ring less at the front desk, given a busy scenario.
I do want them to ring in order, but there used to be a button where if I was busy at the front desk I could immediately send it to the RC app instead of it ringing 4 times at the front before moving to the app
1 vote -
email verification code each time log in to rc service
Hi Team,
Aside from the 2 factor authentication, that client can require microsoft or google authenticator app. Client prefer an option on the admin portal, when enabled. Will asked him everytime he log in to his app an email verification, similar to his bank
Per subject matter expert, currently this is not an option. So i am writing this as suggestion for future consideration as additional security feature
Regards,
Ram Carillo
APAC Support1 vote -
Voicemail
When a caller is sent to voicemail, the recipient should have the ability to listen to the caller while leaving a message with the intention to pick up the call if necessary.
1 vote -
Bulk Edit Capability for "Accept Queue Calls" via User Settings Templates
Feature Area: Admin Portal > Users > Templates / Call Queues
Description:
The customer is requesting the ability to bulk edit and push role updates—specifically the "Accept queue calls" toggle—to multiple users at once using User Settings Templates. Currently, there is no easy way for an admin to mass-disable or mass-enable this setting for call queue members. Additionally, they are requesting a more streamlined, accessible way for admins to toggle this setting on/off for specific users when they go on temporary leave or vacation.Use Case:
An admin needs to temporarily disable "Accept queue calls" for a large group of…1 vote -
Disable Call Notes Announcement - User Level
Provide administrators with the ability to disable or customize the Automatic Call Notes announcement on an individual-user basis.
1 vote -
Global OPT out feature toggle
Add a global opt out check box in settings, for companies that use such platform for sales.
Aswell as if you check the opt out feature below a number it stays checked on that number even if you click off of it, until you uncheck that box on that specific number.1 vote -
multi-pane phone dashboard
I’d like to suggest a layout option for the RingCentral desktop app that would make it much easier to use throughout the workday.
It would be extremely helpful to have a customizable multi-pane Phone dashboard where users could view several functions at the same time instead of having to switch between tabs.
For example, I’d like to be able to have separate panes for:
- Keypad / Dialer
- Recent Calls / Call History
- Voicemail
- Text Messages
Ideally, these panes could all remain visible on the same screen and be resized or rearranged by the user. The goal is to be able…
1 vote -
capability to turn off inbound SMS but can still send SMS
we wanted to have capability to capability to turn off inbound SMS on all or selected numbers but can still send SMS for promotional purposes or customer updates
1 vote -
View SMS of Other Users
Wants to have option for one user extension to view the SMS of other users.
1 vote -
ability to have end option call in browser dialer
The option to choose "Leave call or "End call for everyone is only available if they merged calls using the desktop application
1 vote -
Allow individual lines to have the same capability as the shared line
Allow individual lines to have the same capability as the shared line. Individual lines should allow other team members to see and reply on behalf of other teammates, this will allow a seamless client experience regardless who is off or not.
1 vote -
Workflow: Automatic SMS After Incoming Calls to AI Receptionist
I’d like to request a feature that automatically sends an SMS whenever an incoming company call is routed to the AI receptionist. When a call comes in, the system should trigger an SMS to the caller’s phone number, ideally using customizable message templates based on the call outcome, such as answered, missed, transferred, or message taken. This would help businesses follow up with callers immediately, confirm that their call was received, and maintain better communication with customers without requiring manual follow-up.
1 vote -
Export All Phones and Their Associated Shared Line Groups
Please consider adding an automated reporting or export feature that allows administrators to generate a single spreadsheet containing all phones on the account and the Shared Line Group associated with each phone.
Currently, there is no automated report that provides this information in one place, which requires administrators to manually gather and organize the data.
1 vote
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