11051 results found
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Calls Tab within "Phone," in the desktop app
After closing the floating keypad I just want it to stay on "Calls" Tab and not go back to the "Keypad," tab in the RingCentral desktop and web app.
1 vote -
To let spam/robocaller leave a voicemail instead of line getting disconnected
To let spam/robocaller or no caller ID leave a voicemail instead of line getting disconnected
1 vote -
Enable RC AI on Premium accounts
We have contacted technical support and was informed that the implementation of the AI solutions with Premium accounts are on January 2 we need to make sure that our account will have this enabled on Jan 2
1 vote -
Call Recording Prompt
It would be nice if there's a way for us to have the automatic call recording prompt play when the User already answered the incoming call. Currently only the calling party is able to hear it.
1 vote -
Ability for all of the standard user to have an access with the call logs.
Ability for all of the standard users to have an access with the call logs.
1 vote -
Modify default voicemail greeting on RC MVP app
Currently we have a default greeting in place for all end users that have an MVP phone #:
"Your call has been forwarded to the voicemail for Ruben Castro. No one is available to take your call. At the tone, please record your message. When you've finished recording, you may hang up or press the # key for more options."
We were wondering if there is a way to modify this and update the verbiage, and also had a question regarding this particular feature set and how dynamic it can be.
-Is there a way to insert your own verbiage…
1 vote -
summarize
Summarize only messages with Team and direct mentions with links to each such message in big chats. It's much more helpful than current "Summarize unread messages" in chats with many participants, where occasional important messages are posted for everyone, or some questions may be asked directly to me, but lost with other mentions.
1 vote -
Tools that can be use to analyze Packet pcap files
We've tried this several times in the past w/o success. We need a way to determine if there is an issue within our network. Do you have a tool that we can install, and you can ingest pcap files for analysis? We have about 20 GB of call data captured over the past couple of weeks we need help analyzing. We are unable to analyze the data ourselves because it is encrypted.
1 vote -
Ability to view city and state on recent call on the new RingCentral app
We would like to see city and state on recent call history on the new RingCentral app - Windows platform. It is visible on the RingCentral Phone app and on the RingCentral app on my Android phone app but not my Windows computer.
1 vote -
Number in the Inventory
Wants to have a password on the number in the inventory to make sure no one accidentally deleted them.
1 vote -
As a business, we often receive harassmx
As a business, we often receive harassment calls from people who hide their phone number by dialing *67 before they call. We suggest the function to block all anonymous callers.
1 vote -
The ability to send an SMS message message to a call queue that does not have a direct number assigned.
The ability to send an SMS message message to a call queue that does not have a direct number assigned. Currently you are able to send an SMS message to a call queue that does not have a direct number through the mobile app. This function does not exist in the desktop RC app. Customer would like this functionality added on the desktop RC app.
1 vote -
Mass update for emails and passwords.
Admin should have access to mass update email address and password.
1 vote -
Ability to color code incoming and outbound contacts when you have one extension managing multiple lines. This allows for visual ease.
Ability to color code incoming and outbound contacts for calling and SMS functions when you have one extension managing multiple lines. This allows for visual ease and better organization within the company.
1 vote -
Ability to block a number for a specific extension in a call queue extension.
The ability to block a number in call queue that is currently block in a user extension so that the user will not able to receive the call from specific number from call queue.
1 vote -
Lessen the Live Transcription announcement to one
The customer wants the option to limit the Live Transcription announcement to only one time.
1 vote -
Implement Update Scheduling and Notification Options for RingCentral Desktop App
Title: Implement Update Scheduling and Notification Options for RingCentral Desktop App
Brief Description:
Introduce functionality in the RingCentral desktop application that allows users or administrators to control when updates are applied, including the ability to schedule updates during non-business hours and receive advance notifications with actionable options.Detailed Description:
Currently, the RingCentral desktop application performs forced updates without providing users with an option to defer or schedule them. This can disrupt critical business activities, as experienced by Jake Schmude (443-736-1756) on [Date], at approximately 10:15 AM. Jake was either on an important call or about to start one when the…1 vote -
favorites on top tab
In the contacts tab, have an option at the top for Favorites instead of combining with ALL. Also ability to create own group of contacts
1 vote -
option to enter the employee ID on the message only before leaving a voicemail
customer wish to have the option for the clients to enter an employee id on the message only before leaving a voicemail
1 vote -
Phone number on the account should be changing/refreshing monthly.
Phone number should be changed monthly to avoid spammers.
1 vote
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