9171 results found
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Give Super Admins the ability to Emulate Basic users to resolve issues they are experiencing.
Was talking with a RingCentral tech and we were troubleshooting a user who was not seeing all the user for a certain site. Had the manager access for the site but in analytics they did not see all the team members. RingCentral Tech was able to emulate the manager so we could see what they saw to resolve the issue.
1 vote -
Show Reference Button
A "Show Reference" Button would be a button that would show where any user is referenced. Weather that be in a call queue or if another user is routing their extension to the user in question.
1 vote -
Analytics-data around call that were specifically avoided when it rang the agent.
I'm trying to find or create a report that will easily let me see how many calls a given agent did not accept from the queue. I know there are different tags such as Refused, Not Answered, Abandoned, but I'm specifically looking for data around call that were specifically avoided when it rang the agent.
1 vote -
24 hours business hours: ability to forward calls to voicemail without a need to sign in to RingCentral
The customer's employees don't have a certain time for the end of the shift. Said the very last person to leave the office will forward the calls to VM then the first one to come in will forward it back to BAU.
• They want to set up an automatic way to do that without the employees having to login to anything.1 vote -
Please show the phone number and email on the contact preview.
Please show the phone number and email on the contact preview. This make it easy to copy and paste name, phone &/or email quickly. Currently I can only see the email, I prefer to see the phone 1st them the email or both with phone always first.
1 vote -
Use existing in use call queue number as outgoing caller ID as a pull down selection
We would like to be able to use the call queue phone number so agents can present the hunt group number instead of theirs. It would allow return callers to hit the call queue with multiple agents instead of limiting to an agent who may not be working that day or busy.
1 vote -
Setting to remove "Apps" from RC App for specific Roles and/or Templates
The customer would like to have the option to create a Role/Template to be able to remove the Apps in our RingCentral App. The customer wanted to stop the User from installing apps.
1 vote -
ability to set unique CNAM even if multi site is not enabled
ability to set unique CNAM even if multi site is not enabled
1 vote -
Call queue automatic switch who will receive the voicemail
Call queue automatic switch who will receive the voicemail. If it is possible to add a feature to automatically switch and receive the voicemail of whoever the available user on that call queue
1 vote -
Can we have more than one extension to forward calls?
I am a manager for my department and I get multiple calls for different positions. When I am on the phone and one of the staff is available, I would like to have the capability to be able to choose who to forward the call to. Right now I only see this feature for forwarding to voicemail to another extension.
1 vote -
Do not allow other personal addresses to be selectable when a user is creating an account.
When a user is 1st creating an RC account after accepting the invite, it asks for an emergency address. After inputting the details, the address is visible and selectable by other users. The address can be a home address and can be potentially harmful if shared.
1 vote -
Access to navigation bar ALWAYS!
It would be nice if the navigation bar was always visible. It disappears when you are in the inbox or messaging if you are in the condensed version. Keep it a the bottom so that we can see if we get another message or text without having to back out of the message/text we are in to see the navigation bar.
1 vote -
Keyboard shortcut Alt-A to answer Incoming calls even on a different monitor or App
Need the Keyboard shortcut Alt-A to answer incoming calls to work even if the RingCentral App is not open or using a different monitor or app. The Keyboard Shortcut Alt-A is only working when the RingCentral App is open and doing something on the app but not working when you click a different app or you go to a different monitor or browser.
1 vote -
Make the app more friendly
I wish the app was easier to navigate. There are a lot of features missing. like a predicate dialer. Also knowing which voip company the call belongs to on the lower display. which could be powered by Twilio or Telnyx. Better reporting of scam calls. A less restricted program. It seems a lot missing from it and has been relocated to the portal. Wish It was easier to change your caller id without a challenge. Flagging calls is another want. I hunt scammers and require more flexibility.
1 vote -
Activation Email should include setting up PIN
When setting up a new user on portal site and when an invite is sent, the activation link only ask to set up password and security question and does not include to set up security PIN.
1 vote -
Welcome email not asking users to set up pin
When setting up a new user on portal site and when an invite is sent, the activation link only ask to set up password and security question and does not include to set up security PIN.
1 vote -
Increase the volume or improve the output of the IVR Prompt
Option to increase the volume or improve the output of the IVR Prompt
1 vote -
Combine SMS Messaging for Users
Please consider adding the feature of combining SMS usages for all users under the company. Our company does not allow employees to send/receive messages under their direct number but has to be under the company's main number so we would really appreciate it if a combine messages feature is available so we don't go over the limit under the main number while the other numbers are not used.
1 vote -
Need to update the profile status when on call - RC phone
Need to update the profile status when on call - RC phone
1 vote -
Ringback to Operator
We have our calls set up to go through the call queue and after someone answers the call, we obtain the customer details to forward the call. We then will put the call on hold and either contact the employee on their desk phone or page for the call to be picked up. There are times when the call does not get picked up, so we would like the call on hold to ring back after 2 minutes or so either to the person that put them on hold or to the call queue.
1 vote
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