11041 results found
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android app for report & performance
are you going to develop RingCentral android app for reporting & performance. if you would it will become big support for us to display on smart TV
1 vote -
Automatically remove details from photo like GPS coordinates
This is already a feature in most chat apps. Remove all details from photo uploaded to provide security.
1 vote -
RINGCENTRAL APP LIST OF CALLS
Hi there, i basically have 3 extensions on my account (admin one and dispatch team) the problem is that the dispatches can t see the calls that are being directed to the numbers i have. Same problem with recordings...can you guys add the recordings in all of my extensions and the ringcentral phone app...? please...its really important
1 vote -
Add setting to suppress prompt to update Windows RingCentral Phone app
When there is a new update available for the Windows RingCentral Phone app, it prompts the user to update it. If you have the app deployed using the ALLUSERS=1 switch, it will prompt for admin credentials to complete the update. It would be nice to be able to supply a configuration flag either in registry or while deploying (like SUPPRESSUPDATE=1) and then the user will not be prompted to update when one is available. This way, IT can install the app on their own machines without that flag set, and they will get the prompt. Then, they can retrieve the…
1 vote -
IVR Menus can not be searched (unlike People and Queues can be) - please allow IVRs to be searchable in Dial Dialog
IVR Menus can not be searched (unlike People and Queues can be) - please allow IVRs to be searchable in Dial Dialog.People might wish to forward a caller to an IVR Menu, instead of to a particular queue.
1 vote -
Send a second Call Queue Voicemail email notification after hours
Customer would like to have a feature where a second email notification to be sent on a delay to another email address. Would prefer this email to be sent during off hours to an alternate address.
1 vote -
Regionalised Spell Checker In Glip
Ability to select a spell checker in the language of choice. IE - US or UK
1 vote -
having the option to save the call recordings using the RC phone app even without playing it.
having the option to save the call recordings using the RC phone app even without playing it.
1 vote -
Assign Custom Coversheet to Sites
Our company has multiple brands and it would be nice if we as admins could assign a custom coversheet to an entire site, either by template or in site settings. It would be even better if we could customize the Fax Number that appears on those coversheets. It is very cumbersome to end users to have to apply these themselves and there is no good way to apply one when faxing via email. In healthcare a coversheet is basically mandatory, we can't use the product without this feature even if we would like to.
1 vote -
Able to copy message by just one click using the RingCentral app
Able to copy message by just one click using the RingCentral app
1 vote -
Add the ability to copy and paste from Excel into a Message
I would like to be able to copy numbers and text from Excel and keep everything "as is" in 2 dimensions (in a grid). The information currently is pasted in a single column in the message so the table format is lost.
1 vote -
Line configuration for phones without voiding the warranty
We need to assign lines on our Poly phones with custom dialstrings which appears to be only possible through the admin web console. It sure would be nice if customization could be done through your web portal instead of having to void the warranty by providing us the admin password for our phone!
1 vote -
Feature Request - Add 10 apps/devices to extension
For Tier 3 escalation as a FEATURE REQUESTBackground: Limitation on Adding more devicesProblem: Customer is unable to add 10 devices on Ext.101Actual Behavior: Customer has no option to add more devices on Ext.101Expected Behavior: Should be able to have option to have more than 4 devices on one extension
1 vote -
Error Message "Limit Reached" on RingCentral Phone Desktop
Customer is using two devices to log in to his RingCentral account. desktop and a laptop how ever he wants to use both devices without getting error Limit Reached or without Deauthorize another device to log in
1 vote -
Voicemail recording to email
Need to be able to get a voicement notification email with a recording. Our other provider had this and I am shocked you guys dont...
1 vote -
Eliminate need to enter time zone on trouble ticket.
Trouble tickets currently require the selection of a time zone on EVERY ticket submitted. I do not move from time zone to time zone so this is very redundant and does not present a value add to the customers. One would imagine the TTS/CRM already has my timezone just like it has my email, phone, etc. It could also just take my timezone from my RCO account. This is time consuming and IMHO an unnecessary effort on the part of customers.
1 vote -
RingCentral "Out of the Box-Store" Program
Problem Statement:Many retail companies are wanting the stores to manage their own store. The issue is RC is too much/overwhelming for someone that only logs into it 1-2 times a year at an admin level to make minor changes. Plus, with the high volume of turnover retail has, it is often the first time someone is needing to make the change. Root Cause/Current State: No default "site manager" role. Site managers are not properly trained and will not watch 1-2 hour training videos. DL cost can be pricey for basic use of phone. PS is scoped on a per user…
1 vote -
Voicemail Greeting associated with mailbox
With previous systems when setting up a message only voicemail box the greeting was associated with the mailbox itself. This setup allowed for only recording the greeting once regardless of how many hunt/ring groups were direct to that mailbox. We are a new install and am just now finding out this is not the case on RingCentral so for the past several months callers have been hearing the name of the ring group as opposed to an actual greeting. It would be nice to have the option of using the greeting of the mailbox or the greeting associated with the…
1 vote -
Sitewide phone configuration updates
I have a client that is never able to dial a 10-digit number when transferring - the timeout is just too short for them. There is a way to modify this by going to each phone individually via IP, exporting a config, editing it, and importing it back. For a client that has just a few phones, this poses no big issue - but a larger client would require a significant amount of time to correct this. Being able to specify this timeout from the portal or having a RingCentral tech have the ability to impact this directly would be…
1 vote -
Access to old call logs
Cx wants to access call logs for the full year of 2019
1 vote
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