13296 results found
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RC App Icon - Dark Mode Appearance
The Dark Mode Appearance of the Icon should keep the Orange square; the other lining of the app is orange, which is the brand color of RC more than blue. The White foreground inside the squircle should be black instead
1 vote -
attach jpeg file for fax
When placing a fax attachment, j.peg is not being accepted unless you convert it to a PDF file.
It will be better if jpeg attachment can be accepted.1 vote -
Auto Enroll New Extensions for Call Automatic Recoding
Having to manually remember to add new extensions to ring central leaves too much room or human error and these are essential to business.
1 vote -
Increase the 5-second time frame of the Call Queue Callback request
Increase the 5-second time frame for the caller to press 1 for call queue callback so that callers can have a longer time to decide whether to proceed with call back or stay on the line.
1 vote -
Asynchronous AI Transcription & Summarization for Outbound RingOut Calls
Problem Statement
Currently, RingCentral AI features (RingSense / AI Assistant) only generate real-time transcriptions, smart summaries, and action items when an outbound call is originated natively through the softphone (VoIP/WebRTC) engine. When an outbound call is placed using RingOut (which bridges the connection via cellular/PSTN), the audio recording is saved to the Call Log, but the AI transcription engine skips it entirely.Use Case & Business Impact
Many team members work remotely, travel, or operate in areas with weak cellular data/Wi-Fi coverage where RingOut is necessary for reliable voice calls over cellular networks.Because these RingOut calls generate a standard,…
1 vote -
paging only
For Paging only Feature, Please increase the maximum user can be included in the group for other big businesses instead of the maximum 25 users. Specially for emergency purposes for school or other establishments, they need an to notify an urgent announcement and it needs to be 1 time only!!!
1 vote -
SMS Registration for Brazil Phone Number
SMS Registration for Brazil Phone Number
1 vote -
Calling ID or Report ID Report
The customer is looking for a way to check the Calling ID or the Recording ID of the calls for their account that should be visible on call logs feature or on Analytic Report
1 vote -
1 vote
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Offer a USB phone for RingCentral like the Yealink MP54
Offer a USB phone for RingCentral like the Yealink MP54. For any company that uses RingCentral's call center platform or a web-based CRM system like Salesforce it is important to initiate the call through the computer rather than an IP phone. A USB phone like the Yealink MP54 assures that the call is managed by the computer. IP phones don't allow the call to be easily recorded (with notes) in the Salesforce CRM system. A USB phone would use the computer for the call so the activity can be recorded in the CRM system.
1 vote -
create a call queue without a manager
Hi Team,
I am writing on behalf of our client regarding a call queue configuration requirement.
The client would like to create a Call Queue without assigning a manager. However, we found that when using the Assisted Setup, selecting a manager is currently required before the Call Queue can be created.
Would you please consider making the manager assignment optional when creating a Call Queue? This would provide greater flexibility for customers who do not require a dedicated manager for their queue.
We appreciate your consideration of this feature request and look forward to your feedback.
Regards,
Ramilito Carillo
Technical…1 vote -
Allow Users to View All Agent Scores in “Top Agents for Topics”
Currently, the “Top Agents for Topics” section only displays the top 5 agents. Add an option to expand the section and view all agents and their scores, rather than being limited to the top 5.
1 vote -
WPA3 Support
Ability for RC to support WPA3 on software & hardware.
1 vote -
Increase the add account feature on RC APP
Customer wants to increase the Add Account Feature on the RC App, which customer has an options to add more extension in one RC applications to access back and forth.
1 vote -
admin portal view only access
Managers would like to be able to have access to see details of users and call queues groups. However, Super Admin is reluctant to provide full access. View only access is desired to monitor managed users voicemail boxes. There should be some level of control in the roles for full access, manager access for minor changes, and view only for various sections of the admin portal rather than simply no control or full control.
1 vote -
Admin-Controlled User Password Reset and Forced Password Change
Add a RingCentral admin option that allows administrators to reset a user's password and require the user to change the temporary password upon their next login.
Current Setup
Currently, when a user's password needs to be changed, the user must manually initiate the password-change process.
Requested Enhancement
Provide administrators with the ability to:
Reset a user's password from the admin portal.
Set or generate a temporary password for the user.
Force the user to change the temporary password to a new password upon their next login.
Clearly indicate when a user is required to complete the password change.1 vote -
Add an “In Progress” Tab for SMS Conversations
We run a busy company and rely heavily on SMS through the mobile app to communicate with our patients. It would be extremely helpful to add an “In Progress” tab alongside the existing “All” and “Unread” tabs.
This would allow us to flag SMS conversations that still require follow-up and quickly return to them until they are resolved.
Our SMS inbox receives a high volume of messages throughout the day. As new messages come in, active conversations can quickly get pushed down the inbox and unintentionally missed. We’ve noticed this happening with customers who are interested in purchasing a product,…
1 vote -
All Numbers View - Customize Column Order be Retained when Downloaded
As an administrator, it's great that the portal allows us to customize the display and order of columns to create a view that works best for our needs. However, when the All Phone Numbers report is downloaded, the export uses the default column order rather than the customized view that was configured in the portal.
It would be very helpful if the export could retain and download the column order that the administrator has already configured as their preferred view. This would make the downloaded report match what is displayed on screen and provide a more consistent user experience.
Currently,…
1 vote -
Ability to add Custom Fields to Phone Numbers that will be included in the "All Phone Number" download.
Ability to add Custom Fields to Phone Numbers that will be included in the "All Phone Number" download.
Our team relies heavily on the "All Phone Numbers" export as our primary inventory report for managing phone numbers across the organization. While the report provides the basic information we need, it doesn't give us a way to track history or store notes related to individual phone numbers. Because of this, we maintain separate spreadsheets and regularly cross-reference information to understand a number's history, status, and any special details associated with it.
One enhancement that could add a lot of value would…
1 vote -
Pause GIFs
Issue: GIFs playing over and over and over is incredibly distracting. Having to manually collapse to hide them is a chore.
Solution: Automatically pause GIFs after they have played for a set time or looped through once. Allow manually playing/pausing them.
1 vote
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