12776 results found
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Quick Replies available to unparked emails
Quick Reply capabilities doesn't appear to work to unparked emails, which is impacting company standardised replies and hyperlinks.Can this please be looked at and made available in Max Agent Emails?
2 votes -
Fix multiple issues
The new feature to be able to more easily see the dial pad doesn't work. On my Windows PC, I cannot see the dial pad without this app being full screen (which is ridiculous) and when I get the cursor to grab what would normally be a bar for expanding or contracting a column it doesn't move anything.Make everything visible when the screen size is reduced.When I open the "Report an Issue" dialog box and complete the required question, the "Send" button is grayed out and has been grayed out since our company first rolled out this tool. (This isn't…
2 votes -
Numerical tally of voicemails on Poly phones
Our users are used to seeing a numeric tally of the voicemails that they have on our old system being displayed on the phone. They are used to looking at the phone screen in the morning and seeing that they have a certain number of voicemails, which helps them plan their morning schedule. This is a very useful feature that they came to depend on with our old carrier. They would like to get this feature back.
2 votes -
Provide better support for ADA users with hearing impairments
Currently, there is little or no documentation on how hearing-impaired individuals can best use RingCentral. I reached out to support for advice on hearing aid compatible hardware or other solutions. I was provided links to external sites and hardware which was not compatible with RingCentral.
2 votes -
Blocking Calls from a specific number going to a particular Call Queue Extension Member
Partner wanted to have the option to block calls from a particular number going to a CQ Ext. The number will only be blocked to a particular CQ Ext member. Example: Call Queue Ext 61 | User Members Ext 1, 2, and 3Blocked Number: 0123456789Behavior: Blocked number should not ring to Ext 2 when the call is coming from the CQ Ext.
2 votes -
Admin Portal - Add option for consecutive Phone Number Requests.
Admidn Portal - Allow admins to submit domestic and international number requests and include that they want the phone numbers to be consecutive.
2 votes -
Disabling Voicemail option when user extension is on DND status
Requesting to have an option to disable VM for user extensions that are on DND status
2 votes -
customer want to have the option to choose a specific extension to received text messages for a specific extension
customer want to have the option to choose a specific extension to received text messages for a specific extension
2 votes -
Call queue extension members to have an access to the messages via app
Customer wants the call queue extension members to have an access to the SMS messages via app when being use as an Operator of the account.
2 votes -
Add wait time setting before sending to Overflow Members / Queue
We really like the idea of calls rolling from a primary queue to an Overflow Members queue, however, we don't want calls to roll immediately to the Overflow. We would like to only use them if a call holds for a few moments first. This would minimize disruptions to the Overflow Members.
2 votes -
Jupiter App HUD Interface Same As The Phone App
Make the HUD interface of the RingCentral App the same way as the RingCentral Phone app that the caller displays directly underneath the Extension Users.
2 votes -
call integration for android devices
customer would like to have the ability to answer rc app calls even when he is already engaged in a native phone call
2 votes -
Ability to have tab / screens with different colors to help differentiate
Having the ability to - for example - set colors for the different individual tab/screens on the destop app would provide a distinct visual alert to prevent accidentally sending messages to the wrong person/thread. (ie: accidently sending an external text when you meant to send a team message). If, for example, we could set the messages screen to blue and the text screen to red.
2 votes -
Option to create Custom rule that can add change the extension by weekly
Requesting to add an option to create a custom rule that the extension will answer the call can be change automatically by week schedule. For example ext1 will answer the call on this week on Monday then next week Monday it will be ext2 then on next Monday, it's extension 3.
2 votes -
Add remove option for MVP Licenses to process on AutoRenewal
Instead of having a customer wait until the contract renewal one should be able to mark a MVP license to not renew. This would add option for Available licenses to be marked for deletion on renewal.
2 votes -
2 votes
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Messaging Notifications
Please create a messaging notification option for "all types of calls" and not just missed calls
2 votes -
Notify Customers When New Features Are Added
Notify customers when new features are released. Even if it were a link to a "Release Notes" webpage that showed the features added and bugs fixed. That would also give customers a webpage to do a search on to see if a feature they are looking for has been implemented.
2 votes -
manager role should have access to multi sites set up and multi site reports without creating custom roles
it would be easy for managers to create reports and read analytics if they have access to multi sites, concern ending in creating a custom role for managers to have access to analytics reports on all sites involved
2 votes -
Option to add contacts efficiently
It would be very helpful if, upon clicking on a phone number, a field could open up directly where I could input the contact's name. Alternatively, a drag and drop feature could also make this task more efficient.
2 votes
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