11323 results found
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Live Chat for Lower Than 5 Users/Licenses
Access to live chat for fewer than 5 users/licenses.
1 vote -
adding option
Add Xfinity as an option to notifications
1 vote -
Call log report feature on the desk phone
The call log report feature in the admin portal should be available on the desk phone
The customer wanted to see the call log report details on his desk phone.1 vote -
Expand SMS Availability to All Brands with US/Canada Numbers
Currently, the SMS feature within RingCentral is exclusively available for RingCentral US and Canada brands. This limitation prevents RingCentral UK brands (and potentially other regional brands) that utilize US or Canadian phone numbers from accessing and utilizing SMS capabilities.
This restriction creates inconsistencies and inefficiencies for organizations that operate across multiple RingCentral brands but rely on US or Canadian phone numbers for specific teams or purposes. For example, a RingCentral UK entity with a US-based support team using US numbers cannot leverage the integrated SMS functionality for customer communication, internal alerts, or other use cases.
We request the expansion of…
1 vote -
Request for Silent Monitoring Feature via Cell Phones in Engage Voice
Customers would like the ability to silently monitor calls using their cell phones in Engage Voice. This feature would enable users to monitor calls discreetly without being noticed by the person on the call.
1 vote -
Shortcuts
Allow the app to interface with Apple shortcuts to allow automation like turning app calls silencing off and on based on physical location.
1 vote -
call log remove
Need to have a type of feature where we can delete some of the leg of a call log. For example set up is call queue, it is showing a lot of details that won't be much necessary while exporting the data. For example if it is tagged as missed, it should only be tagged as missed with the number calling and the number they called not the total result of the routing especially we're just talking about one call only.
1 vote -
Option for the IVR name to be dropped or adjusted when call is forwarded to a call queue
Option for the IVR name to be dropped or adjusted when call is forwarded to a call queue then follow the rule of the call queue. (ex. when the dialed number is the direct number assigned to the call queue, then all calls forwarding to another call queue it displays the group name of the call queue it first gone thru)
1 vote -
Option for the IVR name to be dropped or adjusted when call is forwarded to a call queue
Option for the IVR name to be dropped or adjusted when call is forwarded to a call queue then follow the rule of the call queue. (ex. when the dialed number is the direct number assigned to the call queue, then all calls forwarding to another call queue it displays the group name of the call queue it first gone thru)
1 vote -
Paging Group Call Timeout
s there a way to limit the time a paging group page can stay active? We have users that will make a short page and then not properly hang up the phone. The paging group stays open and others can not page. Is there a way to have the page reset after 1 or even 2 minutes?
1 vote -
Utilize Line keys during Intercom
Whenever they use the intercom feature for their phone, they have to put in the Extension that they want to intercom and to press the pound key.
What they want to happen is to utilize the Line keys, where once they press Intercom, they just need to press the Line key of an Extension in User presence.1 vote -
Ability to assign the number as CCRN using the Admin portal.
Ability to assign the number as CCRN using the Admin portal.
They want to have an ability to manually assign or set the number as CCRN.1 vote -
Presence status on account should not have delay
We are are having issues on the presence status for the users of the account in the RC app, as replicated there is a couple of seconds delay before the status in the app updates in this short time with this we need a real time update on the status of the user for immediate transfers, it would be better if we can eliminate any delay in the presence status
1 vote -
Provide RingEX Real Time Voice Stream to Omilia for Agent Assist
Using RingEX with Call Queues, it would be of benefit to RingCentral, Omilia, and customers to have Agent Assist. In order to have this a Real Time voice stream is required. I would like to enter this in as an idea as it will provide great benefit to those RingEX customers in the FinServ space and includes insurance.
1 vote -
1 vote
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There are no restrictions on users accessing the fax extension.
There are no restrictions on users accessing the fax extension. The customer wants all users to be able to access the fax extension simultaneously without encountering an error indicating that the maximum number of logged-in users has been reached.
1 vote -
Excluding DDI's (internal users) from call greeting
It would be great to be able to exclude DDI's from a call greeting. We have a call greeting set for all numbers to inform customers they are being recorded, however it is really annoying that this still plays for internal calls and causes internal delays.
1 vote -
Additional option for call queue waiting time to let the call route to 3rd party number
Additional settings/key press/option to let the call route to either voicemail or 3rd party number instead of waiting for the maximum caller and number of callers in the queue to reach.
1 vote -
Enhance DTMF Signaling and Add Visibility Reporting in RingCentral App
Description:
Request to improve the reliability and consistency of DTMF (Dual-tone Multi-Frequency) signaling in the RingCentral app (mobile and desktop versions), especially for calls involving IVR (Interactive Voice Response) systems.Proposed Enhancements:
Improve DTMF Signaling Stability:
Ensure DTMF tones are consistently transmitted and recognized across all networks and devices when using the RingCentral app.
Add DTMF Visibility/Diagnostics Report:
Introduce a reporting or diagnostic feature (available via admin portal or call logs) to show whether DTMF signals were successfully sent from the RingCentral side.
This can include confirmation of tone delivery timestamps, tone type (in-band, out-of-band), and whether it was acknowledged…
1 vote -
Improve Cross-Carrier Communication for Call Routing Failures
Implement a mechanism or feature that allows seamless communication between upstream carriers (e.g., AT&T) and downstream carriers (e.g., Lumen) when there are issues with call routing. This would help RingCentral troubleshoot more efficiently by enabling direct coordination between the carriers involved, reducing the burden on customers to initiate the process.
1 vote
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