9677 results found
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Page Counter for Faxing
A page counter to show what page of the fax it is currently on.
1 vote -
Show called # when inbound call comes in
It will be useful to show the called # when an inbound call comes in. I have 2 businesses and 1 business uses my company main and RC support and I have managed to amend settings to allow the called # to show when a call comes in. However we have been unable to show the called # for the 2nd telephone # I have. This is important since I need to know which business the inbound call relates to so that I know how to answer the phone.
1 vote -
Require a password to open RC Admin using the 'Manage account' link in RC App
I believe most administrators also have a seat and line so they keep the RC App open. It's convenient but not very secure to allow a simple click of 'Manage account' in the RC App to go straight into service.ringcentral.com in Administrator mode. IMO this should require entry of the password. (Managing the user's own settings on the service page need not require a password.)
1 vote -
Option to change the recipient Name for faxing out.
when a same company phone number was saved under contact list with different names. It will always show the 1st contact info saved from the account example: Contact Name: User 1Phone number 1234567890 - company numberContact Name: User 2Phone number 1234567890 (same number)it will show user 1 by default even you choose user 2 to have the "TO" option shows the name of user 2suggestion to be capable of choosing of which name to show up based on contact name selected. or Have the option to manually change the actual name to option.
1 vote -
Show time when message been sent and edited
Like other messaging platform, there is an option to see on when was the sender edited their messages.This would be a simple feature that might come in handy when it comes to messaging.
1 voteImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Once a message has been edited, if you hover over the (Edited) text, you will see time and date stamp for the edit.
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adding a feature to see a fax Handshake
would love to be able to pull a report showing whether or not the connection to our faxes sent was made to the recipient.
1 vote -
Insert tables in application chat messages
Useful to copy and paste tables into messages.
1 vote -
Setup On-Demand Call Listening Feature
We would like a feature that would allow users to add another user to a call so they can listen in only, but only on an on-demand basis, rather than a call monitoring group that allows every call to be listened to. This would be useful so that we could have new employees listen in to a call of a more senior rep for training purposes on an individual call basis and doesn't require permissions to be constantly adjusted.
1 vote -
Filter
It would be great if items can be filtered so all the un-addressed items (voicemail/text) can be pulled for review
1 vote -
Setup Auto Replies to Text Messages
We need the ability to setup auto replies to texts messages. As a busines owner and consultant I want to be able to setup an autoreply so people know to call or email our support number to avoid delays in receiving help.
1 vote -
Adding phone order information to phones and devices tab in admin portal
Adding phone order information such as order date and tracking information to phones and devices tab in admin portal so that admins and super admins can easily search the device and find ordering information. When in admin web, being able to search the device by phone system > phones and devices > finding the device with a serial number and selecting the device, it should then display the order information there. It seems difficult to find the day that the device was placed within billing, find the device, then search for the tracking number.
1 vote -
Add support for Groups.io calendar
We use Groups.io and it's calendar support in our services and would like to have that native support added to Ring Central.
1 vote -
Need support for Wordpress Calendar
We use Wordpress and it's calendar support in our organization and would like to have that native support added to Ring Central.
1 vote -
Bypass Extension Greeting Internal call trnasfers
Would like the option to bypass the greeting when calls are transferred from/to an internal extension but leave the greeting intact when calls are made inbound to the direct number/extension.
1 vote -
Volume Booster
There are a few people who are very soft spoken and it's hard to hear them when they talk on the phone (either with a hard phone or softphone/desktop). Is there any way that we can increase the volume for certain users so that their voice is boosted and the people on the other end can hear them better?
1 vote -
Customize startup view for desktop app
I mostly use the Text page, and I wish there were a way to customize my settings so that RC would automatically open to Text instead of Message. Message seems to be the default, so I just waste a few seconds every morning clicking over to Text.
1 vote -
When changing the email address under user details it would be ideal for it to also update the messages and notifications
They thought it would be a good option in user details to have a check mark if you want the new email address to be used in messages and notifications.Customer simply wants change and email address or repurpose and extension. They do not want to change any current call flows so they do not want to do a reset and assign.
1 vote -
Increase the number of contacts that can be added to the Ring Central App
It would be useful to increase the number of contacts that can be added to the Ring Central App up to 20,000. This could be helpful for our company or larger companies that work with CRMs that automatically import contacts into the Ring Central App. Thanks!
1 vote -
Ring group when voicemail is left on user account.
Customer contacted and is asking if we can add a feature to ring group when voicemail is left on user account. We currently have email notification and shared voicemail but they are asking if we can add option to ring the users.verbatim:If there a way to ring a group of people when a voicemail is left. We want our customers to leave a VM on the account. Then, the system rings a group of service technicians to notify them there is a voicemail left.
1 vote -
Please include the GRID option for the HUD in the RC APP.
Would be nice if the HUD has a grid view of the extensions in the RC APP. THis is available in the standalong phone app but not the RC app.
1 vote
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