9171 results found
-
Call logs can be seen on the application for admin
Call logs can be seen on the application for admin
1 vote -
Customer want to know if the call is missed or answer even the call is from call que
Customer want to know if the call is missed or answer even the call is from call que
1 vote -
Reason why the number is being blocked on the account
Customer wants the blocking of number feature to not be so easy to access since if incase it was mistakenly type the area code might
block to the customer's system.
for numbers that are less than 10 digits to be block there's should be or remarks or reason box on the system why it will be block
before it proceeds.1 vote -
Pin Validation
This could help customers to validate their voicemail pin on Service Web/Admin Portal just in case they're unsure if what they remember was the right credential instead of creating new pin entirely.
1 vote -
Custom role with company call recording to allow this access to be limited to certain departments
For Custom Roles, when access to company recordings is allowed, that user has access to all recordings in the UC side. Can we allow this access to be limited to certain departments?
1 vote -
SMS bundle good for 12 months
The customer would like to have an option for sms bundle not only good for a month but also have another option good for a year. That will save time to add a bundle every month if they really know well their sms consumption
1 vote -
Analytics remove length of all on the report
We need to able to customize the report to remove the KPI when downloaded on the performance report
1 vote -
On code and off code short cut
Wants to have an option not to go to the menu anymore and input the code only straight to the keypad right away to forward a specific call.
1 vote -
Have Call Logs Report For Toll Free Number
Customer wants to be able to Run Call Logs Report and filter by Number Type (Toll Free)
1 vote -
Lowering the computer memory for the RingCentral Desktop App
Everytime the RingCentral app is downloaded on the desktop there's a red triangle that it says "Computer dont have enough memory" new version is getting too much memory on the computer, please have an option to lower down the memory of the app on the desktop.
1 vote -
customer also want to check if we do have a feature where we can filter calls on deskphone or users
phone would only lit up if call coming from call queue and phone would ring if calling on direct line so that we can easily know where that call is originating
1 vote -
A possibility of excluding monitored calls from performance reports as they are inflating call numbers for new employees.
When creating performance reports for each rep all monitored calls are counted as a call taken by the monitoring agent. we would like to exclude these to get an accurate number of calls answered/taken.
1 vote -
RingCentral MVP Desktop/Web App Task to Have Start Date Like in MVP Mobile App
This is for tracking purposes.
1 vote -
Ability to use 2 rc account
Being able to sign-in multiple account in the app or browser
1 vote -
Option to switch our method of concatenation supported
Option to switch our method of concatenation supported when using SMS/MMS feature.
1 vote -
Improve Message Functionality
I couldn't find any ideas related to improving the Message section. While I understand it may not be a priority for RingCentral, why not consider creating a RingCentral app to compete with messaging platforms like Telegram or Slack, specifically designed for business purposes?In my company, we have both office users (30 of them with MVP licenses) and field users (70 contractors with Video Pro accounts) who mainly use messaging for communication. I've created Channels (teams) for general news and information, similar to Telegram. However, the challenge is that I want to minimize communication between field users.Currently, if I add all…
1 vote -
Two factor authentication code to universal/multiple emails
Customer would like to have a way to receive the code for two factor authentication for a universal email wherein all of their user can login.
1 vote -
Received Only 1 Email Notification for VM Messages When Added as Co-recipient and included in the Shared Voicemail Email Distribution
When a user is added as a co-recipient of another extension (user and/or call queue extension), and their email address is also included in the Shared VM email distribution list, multiple email notifications should not be sent to the user and only 1 should be sent.
1 vote -
IVR user to have the filter capability and transfer to same user ext. direct number
IVR user to have the filter capability and transfer to same user ext. direct number
1 vote -
Add an option to stop receiving missed call notification if the call came from a blocked number
Customer doesn't want to receive any type of notification if it has something to do with a number that they have already blocked.
1 vote
- Don't see your idea?