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  1. Want to use the keypad of the deskphone to enter the extension while the active call is place on rc app

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. download inbound call using analytics on a group number

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  3. PLEASE relocate the RECORD USER NAME button FROM User Details TO Voicemail! It makes so much more sense. Maybe both places would be great! Thank you!

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  4. Customer called in and asked on how to log out his RC desktop app. The customer advised that he followed the instruction in support.ringcentral.com (https://support.ringcentral.com/article-v2/Log-Out-RingCentral-Phone-Desktop.html?brand=RC_US&product=RingCentral_Phone&language=en_US ), however, was not able to find the log-out button in Settings. Instead, we were able to find it in Display Picture (top -left of the app) then Sign-Out. Please update the article. Thank you!

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. There are fax recipients that do not have direct numbers so it would be helpful if an option to put their extension number will be available when sending externally.

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    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  6. We need a global suppression for text messaging. This will allow us to add users who request to never be texted by the organization.

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. Ability to view call queue VM from the RC app

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. Porting process in the Service Web should show the condition for porting in, i.e. For porting Toll Free Number to Toll Free Number and Local to Local so as not to surprise the customer a new number charge

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  9. I just found out that I'm not able to place "Hungary" as my business related country in the admin settings.Support told me that just countries are listed in which you handle direct sales.So I request to start sales in Hungary as well.If you need a partner onsite, feel free to contact me.https://digitalassetsconsulting.eu

    1 vote

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  10. I dont want calls to be recorded in states where it is not allowed to record because that's the law...

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  11. Allow Call log to retrieve report for Specific phone number only

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  12. End users are able to forward voicemails to email manually through the Voicemail inbox in the web portal. This should have the option to be turned off (and turned off by default with HIPAA settings active).

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  13. System should detect when you are active on the application and automatically disable email notifications that are being sent since you already have visibility on the application.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. Analytics Reporting- Add # of calls the roll over from one call queue to the other.This will help identify how many calls are not being answered on the original call queue before it gets transfer to the overflow call queue.

    1 vote

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  15. Set a limit for our Auto Purchase with that feature we can control our paid

    1 vote

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  16. Conference call option on the app if the Deskphone and RIngCentral app is linked

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  17. So that the customer's will be notified or will have an idea why they can no longer search a specific file (faxes/calls etc).

    1 vote

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  18. Wants to have an option to customize a greeting first before the call routed to the voicemail greeting on message only extension.

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  19. I am using ring central with several extensions. When a call comes in it goes to my desk extension, then if I don't answer it rings my cell phone extension. But it also goes to my cell phone extension if I am on an active call on the desk extension. I would like to see a setting that when I am on an active call it can be directed to voicemail instead of ringing the cell phone extension. It is very annoying to be on a call and my cell phone rings and rings as hitting the "X" to decline…

    1 vote

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  20. I switched to the new layout for the desktop app and noticed that the message panel column takes up an unnecessary amount of space on the desktop app. I would like to be able to further narrow the left column (message panel). It eats up a huge amount of real estate that would be better used for center column with the actual conversation (see attached). The same problem exists on the web app. I am only able to narrow it to about 1/3 of the overall screen - which is a total waste. I submitted a ticket about this (#18823765)…

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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