12776 results found
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Location calling from needs to be prominate in Apps
Whichever app is used, IOS / Android or a PC, the location that calls are being from should be prominently displayed. Not popped up somewhere, but displayed in the app. Not doing so users could forget to update and calls to 911 showing up at the wrong location. Important when seconds can count... Sure, they read that pop up or email warning them about it... But if the app indicates the location name, it will help minimize this potential risk to an organization.
2 votes -
Setup call forwarding.
Customer prefer to have the simplest way of call forwarding, like when setting up call forwarding from User A , and then need to add User B on the list, if we can just add their license number and it should ring all the forwarding added on that user, though user B is using his mobile number.
2 votes -
Provisioned phone Local 10-way or more conference calling
Provisioned phone Local 10-way or more conference calling. Yealink T48S to have Local conference calling. Looking if this feature can be available to deskphones thats only support 3 way calling and provisioned with RingCentral.
2 votes -
Add Mitel as one of the supported deskphone for paging device
It is beneficial for those who is already using Mitel phones so that we can use it for paging rather than changing the phones just to use the paging feature.
2 votes -
an option on the User extension tab the ability to create a unique IVR option on the User Tab not on the IVR menu
an option on the User extension tab, the ability to create a unique IVR option on the User Tab not on the IVR menu
2 votes -
transfer call from Ring Central to external number using a short code
transfer call to external number back and for like it was one of the extension.
2 votes -
Allow user to be part of multiple roles
As part of account administration and granting access to features in RingCentral, is seems very inflexible that a user can only belong to a single role. If just a single additional permission is needed, you have to create a whole new role each time and change the role the person is a part of. This seems like a lot of overhead and management of many user roles. It would be ideal if a user could be part of multiple roles so that permissions are additive. If a permission is disabled in one role but enable in another, the user will…
2 votes -
Allow presence feature to show busy when answering an incoming call on a ring group.
Currently the presence feature of showing busy to other users in the organization will only operate if the user extension was dialed directly. If one is apart of a ring group for a particular number, or a full number is dialed, that user will not display as busy when answering a call. They will only show busy if their internal extension was dialed. This is something that many of my Ring Central customers need to have in place as they operate off of one number passed down to a ring group.
2 votes -
Outdoor intercom system implementation
will have a feature that make outdoor device rings the phone inside the office . will have a feature like a ringer that when we press the button it will ring a group of phones.
2 votes -
SMS should not be sent if recipient does not have SMS capability
When SMS is sent toll free numbers that does not have SMS capability, it should fail for the bundle not to be used
2 votes -
Upgrade Firmware to Poly VVX deskphones
With the current version of 6.4.4 on the desk phones, the new Voyager headsets don't have the ability to answer, hangup, or adjust volume using the BT700 in the phone. Updating the phones to 6.4.6 is reported to solve the issue. See the release notes from HP. There are also other fixes in this release.https://h30434.www3.hp.com/t5/Desk-and-IP-Conference-Phones/Software-UC-Software-6-4-6-was-released/td-p/8910203
2 votes -
International Faxing
It would be useful if our customers will also be able to use their Ringcentral account to send faxes whichever part of the world.
2 votes -
Allow for outbound faxes being able to be sorted
Customer wants to know how to get the fax email come in by a specific name. They have about 2500 emails sent out to the same number, but don't have a way to search email for a specific client that they sent out. 2nd issue is that they have more than one company that use the RingCentral, but can only log in as one company at a time. Customer would like to be able to sort outbound faxes by name.
2 votes -
Option to forward all calls to an extension if the call queue is empty during business hours
It would be great to have an option to forward all calls incoming from a call queue to some other extension if nobody is opt-in to the queue at the time, during business hours.As it is right now, if it is during business hours and no agents are logged into the call queue (Say there is a meeting that they all had to go to in the middle of the work day), callers are left waiting until the "Maximum wait time" is reached before any action is taken. We would like there to be some "default" option so that callers…
2 votes -
Security feature, Ability to enter a code before dial out from deskphones
To be able to enter a specific code to the phone before it can initiate an outbound call 1. Pick up handset, 2. Handset will request a code3. Dial special (secret code) 4. Caller will be authorized to make an outbound call
2 votes -
Option to change Max Simultaneous Transferred Calls per Extension
The customer should have an option to change the max simultaneous transferred calls per extension should be changed to more than 10.
2 votes -
Emailed FAX receipts should show Subject line--Regardless of SUCCESS or FAILURE
Having all FAX receipts (Regardless of SUCCESS or FAILURE) show the Subject line text would help anyone viewing the receipt have a better idea of the subject matter of the FAX.
2 votes -
Ring Central Call Quota Count
A user of ours asked if there is a way to turn off the part in Ring Central Max that shows users how many calls they have taken from queue, due to said users not taking calls after they hit their monthly quota. Would like a way to either block users from seeing this or turning it off altogether.
2 votes -
Remove the primary number on SMS for the super admin account and use company number only
For ease of use at my 2 front desk computers and for our members to not receive texts from several numbers, we prefer to keep all texting under the company number
2 votes -
SMS notification with call details
Customer would like to have a feature on the account where in if they receive SMS notification it includes call details example: Caller ID, phone number and time and date
2 votes
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