12223 results found
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Centralized Company Schedule Management
Our company’s operating schedule changes from time to time, and it would be extremely helpful to have a single, centralized section in the Admin Portal where administrators can update the company-wide business hours or schedule. Any changes made in this section should automatically apply across the entire organization, rather than requiring updates on multiple users, call queues, or locations individually.
Having a centralized schedule management feature would:
Improve administrative efficiency
Reduce configuration errors
Ensure consistent business-hour settings across all users and features
Make it easier to adapt quickly to schedule changes (holidays, temporary hours, special events, etc.)
We believe this…
1 vote -
Allow us to change the default folder in attaching files when sending fax
please allow us to have a setting that changes the default folder in attaching files when sending fax.
1 vote -
Maximizing call queue wait settings
Maximize call queue wait settings. Let's say you do have 30 seconds on your wait settings, RingCentral needs to maximize that wait settings to finish call queues Welcome greeting, Waiting in queue music & Wait announcement before it routes the call to voicemail. What's happening is it's not following the behavior. Please consider this as an option.
1 vote -
voice dictation for SMS
-enable voice recording not to type text they need to send
-she mentioned in order for them to save time they just wanted to record the message and have it converted to text then send .1 vote -
Remove custom rules for multiple users in bulk
The customer would like to have a feature to remove the custom rules for multiple users in bulk.
1 vote -
block a CID/area code globally
ability to add a Caller ID (CID) or area code to the Blocked Numbers/Area Codes option under each agent in RingCentral, so that the specified number or area code is blocked for the entire company, not just individual users.
1 vote -
Align Caller ID Name Display Between Mobile and Desktop Applications
Issue Summary:
There is an inconsistency in how the Caller ID name is displayed in the Caller ID dropdown between the Mobile App and the Desktop App.Current Behavior:
Mobile App: The Caller ID dropdown displays the name assigned to the phone number in the admin portal.
Desktop App: The Caller ID dropdown displays the name of the extension to which the phone number is assigned.Expected / Desired Behavior:
For consistency and improved user experience, the Caller ID name logic should be aligned across both Mobile and Desktop applications—ideally displaying the same identifier (either phone number name or extension…1 vote -
Add signature when creating or replying to Message
Be able to add signature when creating or replying to Message
1 vote -
Scan to Email
Request to add Scan-to-Email support using RingCentral servers. Printers currently require third-party SMTP services to email scanned documents. Providing a RingCentral-hosted SMTP or API-based scan-to-email solution would improve security, reduce external dependencies, and allow customers to keep document workflows fully within the RingCentral platform.
1 vote -
Busy Light Integration with RingCentral Presence Status
Support for integration between RingCentral presence status and a physical “busy light” device that can be mounted on a wall, desk, or doorway.
Description:
The requested feature would allow RingCentral users status to control an external busy light indicator:Red light when the user is busy, on a call, or in a meeting
Green light when the user is available
(Optional) Additional colors or states for Do Not Disturb, Away, or Ringing
1 vote -
E911 notification through phone call
Would like to have the feature where in All registered recipients will receive notifications for every 911 call made across the account through automated call.
1 vote -
Call Logs for Call Queues on RingCentral App
It will be better if there is a shared call logs for members of call queues, so we can check if a member of a call queue already performed an outbound call for a call that was tagged as missed.
1 vote -
Restrict Outbound Dialing Options for Users
Allow Admins to setup Outbound Dialing restrictions for users to limit to specific Area Codes or Phone numbers. The current ability to only have standard or international will not fit what is needed to be able to restrict users of the phone system for local calling within a specific area code or codes dependent on user.
1 vote -
Have a Shared Call Log for all the users in a call queue
Have a Shared Call Log for all the users in a call queue so they can see if somebody else already called back the call they just missed
1 vote -
Combine or Merge Call Queue
There should be an option to combine or merge call queue groups instead of manually adding and deleting members
1 vote -
Ability to copy phone number to clipboard in RingCentral Contacts
Ability to copy phone number to clipboard in RingCentral Contacts as we only have an option to manually copy it
1 vote -
Fillable documents
Generate upload to client fillable documents
1 vote -
can i scheduled an sms on the RC app
Hi Team,
I am creating this as an inquiry for my client Keith of K2 Medical,
Client would like to have a scheduled sms like automatic sending of sms on a particular time using the RC mobile or desktop app.
Regards,
Ram Carillo
APAC Support Team1 vote -
Related Chats (group or team) with a contact
Are we able to add a feature to allow user to find the "related" chats with a contact? E.g. in the contact's main chat page.
Most of the time, if I talked with a contact in a group chat (or team), when sometimes back I want to find the chat, it is hard to search out. (I event don't have the group name if it is not a team chat). It is very painful, I can only search in @metions sometimes to get it with luck
This is very usful when user has many many group chats.
1 vote -
auto-receptionist split Faxing and SMS destinations
Currently under Auto-Receptionist Settings - Fax and SMS are the same destination. Split the functions so that SMS and Faxing can be different destinations.
1 vote
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