11050 results found
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Downloadable User Manual for all desk phones
Wants to have accessible user manual for every phone purchased from RingCentral
1 vote -
Press 0 key and call routes directly to that call queue's specified Extension
What is Working;
If someone calls my direct number and presses "0" while in voicemail, they are automatically routed back to the site extension where I am currently a member.
Here is how we want the mapping set up:
Test Call Queue Ext. 123 - the "0" press in voicemail should route to the specied Call Queue Extension1 vote -
Ring/Notify all User under Call parking group if no one answer
Usually if a call is parked to a specific parking group and no one answers, it will not ring the other user that is part of the group - light on the presence will just lit up.
1 vote -
Temporary password option
We would like to have an option to set a temporary password for the user extension where it will prompt the user to setup a new password when they login to their app or their online account
1 vote -
Modification of how users can organically sign -up within a domain
Today students at Columbia University can sign up for a RingCentral account using their Columbia.edu email. They are required to create a temporary password before they are allowed to sing in using the SSO credentials. Columbia is asking to remove the step requiring a temporary password.
1 vote -
Simulatious Rings "Phone Tree"
It would be nice to have the ability to set up a phone tree where we can have incoming calls ring 2 different users for 4 rings then once they don't answer it goes to a different 2 users for 4 rings, then auto attendant.
1 vote -
An easier and more convenient way to cancel a device order that was just submitted without having to contact Support.
An easier and more convenient way to cancel a device order that was just submitted without having to contact Support.
1 vote -
import SMS from other courier to RC
they would like their sms which was exported to be imported to RC
1 vote -
ability to add prompts on shared lines
ability to add prompts on shared lines, callers can choose a prompt for a person they want to talk to
1 vote -
multiple numbers on 1 device
We need to have multiple numbers on one device. Limited or Full license would be fine but we need to have the ability to have several DID numbers to show up on one phone so one person can answer it.
1 vote -
Delegate Additional Feature
We have a customer who would like to add a feature for the Delegate so that the Exec can barge to the call, like a normal call without making it a conference call by the Delegate or a parked call.
1 vote -
Ability for federated accounts to share contacts
The ability for federated accounts to share contacts using RC app and WebApp.
1 vote -
In RingCentral app, it takes 3 clicks to delete a voicemail. And you can only delete one message at a time. Please put a delete icon on th
In RingCentral app, it takes 3 clicks to delete a voicemail. And you can only delete one message at a time. Please put a delete icon on the line with the other quick pick choices.
1 vote -
Remember last used section on mobile app
On iOS the RingCentral app does not remember or resume to the last used section if the app is killed by iOS. This is a feature request for the mobile app to remember the last used section.
1 vote -
1 vote
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Allow adding a name/note when blocking a number.
This UI has changed recently for the worse. Previously, when adding a blocked number to an extension (like the company admin), you were given the opportunity to enter a name for the blocked number. I would generally use a descriptor indicating why it was blocked (most often junk faxes). But this week, theres a new UI that only allows entering the number, then you have to find the number in the list to add the name. Please roll back this change. The new UI is completely unnecessary.
1 vote -
Need "Display Extn Number" facility enabled to display extn numbers on Yealink Phones
Can Ring Central enable the feature "Display Extn Number" in order to display extn numbers on the Keys of Physical Phones as opposed to names please.
Upon checking with support we have this feature with Polycom phones but Yealink phone is not included
1 vote -
Make all of the customer's phone numbers accessible to the admin
Customers in Germany often use blocks of numbers (e.g. 0-99). These belong to the customer and are ported to RingCentral. As admin, I currently do not see any of these numbers in the service portal and therefore cannot quickly configure a new extension or queue. This non-feature is not acceptable for the German market. Please make all the numbers of the customer visible and usable in the inventory. Thanks!
1 vote -
masking fax number as an email address
There should be a feature that will enable us to mask the fax number when setting up the cover page and have us to choose a different number or an email address.
1 vote -
Direct transfer to VM for other phone
We have contacted support seeking instruction on transferring call directly to VM was provided the article https://support.ringcentral.com/article-v2/How-do-I-transfer-call-directly-voicemail-using-Presence.html?brand=RC_US&product=RingEX&language=en_US
upon testing it our we are only able to use this feature on Poly and Cisco phone it would be better if this can be setup for Yealink phones as well1 vote
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