9170 results found
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Live Reports Custom Column
Ability to add customer columns in Live Reports Dashboard
1 vote -
By pass custom rule in user extension
Set up a different custom call forwarding feature in which all calls from the mainline then selected an extension number to forward to a different number/extension vs direct calls an extensions DIDExampleMainline: 888 *** 45Extension: 101Extension 101 DID: 615 *** 45Calls from mainline 888 * 45 then press 101: Forward to another extCalls directly to DID if ext 101 615 *** 45**: Forward to a different extension
1 vote -
Toll free number on deskphone screen
The option to have the the toll free number assigned to the extension to be the phone number shown on the desk phone display.
1 vote -
Allow other Assignees to move the task to a different team
Allow other Assignees to move the task to a different team
1 vote -
Ability to have speaker.
Giving the option to use speaker but having a warning on place to assure we are in private location.
1 vote -
Allow Changing or Creating a Schedule wherein the inbound faxes will be forwarded to certain extensions
Wants all users to have an option in changing or create a schedule wherein the inbound faxes will be forwarded to certain extensions.
1 vote -
Call logs with email address column
Have the ability to get detailed call log reports with email filtering and additional email columns.
1 vote -
Adding keypress zero to User extension
Adding keypress zero to a User extension
1 vote -
Spoofing caller id while Porting In
Allow customer to spoof the caller ID while in the process of porting in
1 vote -
Deleting messages on specific date range
Deleting messages on specific date range
1 vote -
Sync RingCentral App's DND Status with Admin Portal
With the current design flow for Glip presence, the DND status on RingCentral application will not change even after an admin toggle the user's DND status off in admin portal. This confuses our customers and administrators as they already have the impression that that user should show Available status, instead of getting stuck to DND. It would be a big help if the RingCentral App changes from DND mode to Available after an admin turns off DND from admin portal.
1 vote -
Ability to have combined call recordings after transferring a call to another user
We have a need when the same customer call is transferred to multiple agents/legs the recordings are saved separately they need to be combined as one recording.
1 vote -
option to disable users' ability to change any settings on their account
settings like accept call queue, change status
1 vote -
Vulnerabilities for Polycom VVX and Trio
Would like to correcting the vulnerabilities being detected on the Polycom VoIP phones.
1 vote -
Cookies Preference in Ringcentral Web app
Cookies preference is always popping up and asking to accept. Blocking of Cookies should be an available option.
1 vote -
User access management role remove the ability to delete users
Cx wants to be able to provide access to view all the users using the custom rolebut when given access to user access management Users, there should be an option to remove the access of that role to deleting users
1 vote -
Variation of Notification Color on RC App Icon
The red dot for unread messages and unvisited missed call logs is plain; It should have variety wherein it should show green for messages, red for missed calls, and other types.
1 vote -
Forward calls for your business when the internet is down
We are a school using this VOIP system and when our internet goes down we don't have a way for parents to contact us. I think there should be a call-forwarding feature that you can set up if your internet goes down so that your calls can be forwarded to an administrator's cell phone.
1 vote -
Return call handing the way it was
You destroyed call handing and management with the latest changes. Takes too long to find what selection you need to make a change. Previously, to change the number of rings, forward to another extension or phone, you could make the change in three clicks. Go to User, select User, select phone and make the change. Every thing you needed was displayed. You knew exactly what extension/number you were changing, rings and number to forward. NOW, you dont even know what number you're working with and have to select from seven boxes and you dont know what box to pick because…
1 vote -
No filters for spoofed calls
, i receive them but blocking doesnt seem to stop them. Stir/shaken is a total joke.
1 vote
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