13296 results found
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View all teams created by other users even if you're not a member
I know I previously came across a place previously where I could see all the different teams which have been created on our account, but I can't find it anymore. I only see the teams I am a member of - I know there are a number of other teams. As the system administrator/owner, I know there was a place I could go to see ALL the teams, whether I was a member or not...
2 votes -
Feature to prevent users to listen to voicemails at the same time.
Feature to prevent users to listen to voicemails at the same time.This way, the work won't be doubled.For example, I have called into the voicemail for 1620 and I am listening to t he messages. John then calls into the voicemail is also listening to the same messages I am listening to. This is causing twice the work. On Mitel, the Mitel system would say "I'm sorry but someone is accessing this voicemail at this time. Please try your call again later."
2 votes -
have a custom preset status where her team can just select from
I'm trying to find out if there's a way for me to save additional pre-set status for my team and I, that are more applicable to our work flow? within the ring central app, each team member/user has the ability to change their status (such as working remotely, on vacation, out of office, etc)
I would like to be able to add (and SAVE) our own custom status that couled be more applicable to our work and work flow2 votes -
Don't use the name I use for my internal org on your public facing boards
Surprised that I'm sharing my internal name with this board. Glad I wasn't announcing the days of my PTO when I posted my last idea. This strikes me as a violation of privacy, RC. I'm not one to get worked up, but I'd strongly advise you to do something about that. At least give posters a way to edit how their name appears on posts.
2 votes -
Showing available when connecting to a call
Currently when we make a call out to someone, the status shows as available until we are connected to the other person. This should show as "on a call" during this time as well. Sometimes we have receptionists looking to transfer a call and they see we are available when we are actually on the phone.
2 votes -
ability to identify option selected by caller in the ivr when receiving calls
customer has their ivr setup to forward all calls to one extension no matter what option the caller selects. customer would like to be able to identify which option the caller selected when user receives the call
2 votes -
Put the active call on hold and able to answer the call waiting.
Put the active call on hold and be able to answer the call while waiting.
2 votes -
Call Queue - Call Logs - Filtering options
It would be nice to be able to filter with more options the Call Queues Call Log.I.E : Only missed calls, which is not possible actually.
2 votes -
Allow Click to Call in Docs / Slides (not only Sheets)
Wouldn't it be good to get the possibility to use Click to Call on Docs & Slides, just like with Excel / Sheets ?We have plenty of presentations with numbers that needs to be redialed manually.Moreover, it's not very intuitive because it does work with Excel / G Sheet.
2 votes -
New account password
When creating a new account and setting a password I created a strong password and get Green Checkmarks that it fits requirements, but the account does not get created because of an illegal special character. PLEASE state what special characters CAN NOT BE USED!
2 votes -
Opera Browser support
I know a group of individuals within my organization that use Opera as their main browser. However, I have found that when I choose to join a ring central meeting in my browser I am presented with an error as Opera is not supported. I know Opera maybe doesn't have as large a market share as Chrome or Edge, but I would love to see Opera support moving forward.
2 votes -
HUD menu in Google Chrome Extension
We need both the Click-to-Dial functionality we get with the browser extension, but also need the HUD-Extensions in order to quickly transfer a call to an extension pinned in the HUD area of the desktop application. This is a quick 2-click way to transfer a call, without have to type the extension, which is cumbersome in a high-volume outbound call center. It would be great to have the HUD-Extension as a menu available in the browser.
2 votes -
1st and 3rd, 2nd/4th Saturday/Sunday toggle on/off button please
With a button similar to the attached screenshot, customers can create schedules for automation for opening/closing every OTHER weekend or EVERY other day of the week of their choice. This is a must! Would be helpful not only to your staff, but to customers more importantly. My office is working every 2nd and 4th Saturday of the month. 1st and 3rd are off. Currently the two options for this is to 1. - Create a schedule for every specific date of each month and cannot forgot every date moving forward. Or #2- Create a phone handling setup that I have…
2 votes -
Phone Status Labels
It would be useful to have the ability to apply your own label to phone status. As an admin, I need to know why someone may be logged out of taking calls. The most necessary labels would be "Lunch" and "15 Minute Break". Doing this allows the administrators and co-workers to know why someone is not available. It may also be helpful to allow for scheduling this status as a user and an administrator. Thanks,Eric
2 votes -
Fax Footer Settings to add disclosure (on all app resources)
We need the option in the admin portal to add a footer that contains a disclosure. This should be added ASAP. We are a financial institution, the disclosure is very important to our compliance. Please advise.
2 votes -
Visible Status of other Ring Central Contacts
Being able to see the status of other users would be very beneficial. Even just simple statuses like offline, online, available, away or busy would help enormously. Our old phone system let us see when other users in the system were online, available, in a call already or AFK. This feature is greatly missed by our team, as we will try to transfer calls not knowing if they will be available or not.
2 votes -
Allow caller to leave voicemail or choose to have a text back to start text communication
Other companies have an option of choosing a text back rather than leave a voicemail, I see this was brought up by other people, will it be rolled out soon? Would rather not have to change providers, but the world is changing to text and we have to change with it.
2 votes -
Have Web portal and App display company name if no specific person is listed for contact
For the Web app/portal as well as the admin portal, If a specific persons information is not entered the contact will just display the phone number. Unlike how in the older RC phone app, where if the Company name is entered and no specific person, it will display the Company name. Not all contacts have a specific person attached since it is just a company wide contact. It is also helpful when looking at reports to see if it was a contact. Have not fully switched over to the new RC app because of broken things like this.
2 votes -
Prompt Key Press to Receive SMS
Having the opportunity to automatically message customers with a link for an online form or giving them instant access to information on your website would be a great addition to a callers experience and an immense time saver. Removes the wait time for callers attempting to find a form/ document and time from employees having to walk callers through the process.
2 votes -
Disable Name Change By User
Disable the option for a user to change their display name associated with their assigned number. Allow it to only be changed by admins.
2 votes
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