12776 results found
-
Allow to Page from External Phone Number or Device
It would be great if we had an option to call a certain number and connect to IVR then allow to connect to send a page to the Paging Group. The current RingCentral setup only allows pages from user extensions within the account that are added to the list of allowed pages under the Paging Group
2 votes -
Add optional pin to access RingCentral app on mobile device.
Adding a pin to the app would make it so we can be compliant with federal rules around Contacting patients And protecting PHI. If the device was lost or stolen the Information on the app would have an extra layer of security e to prevent unauthorized access to patient contact information.
2 votes -
Ability to select multiple teams and move them in to folders
On the MVP application, having a team edit option that unlocks a checkbox for the teams and/or direct messages so that they can easily be selected and moved in to folders. Use cases: New team is added and you want to select all of the direct members at once and move them to a folder for easier organization. A new issue has come up and several new teams have been created, this would allow you to move all relevant chats to one folder. New manager needs to add all of their direct reports in to a folder.
2 votes -
Record calls with the actual screen of the user
There should be a feature that allows screen recording of the calls when calling from and receiving calls from RingCentral app
2 votes -
RingCentral Provisioning should have full accesss to Web interface of Deskphones
RingCentral Provisioning should have full access to Web interface of Deskphones.
The client has expressed the desire to remotely access the graphical user interface (GUI) settings of their deskphone, without the need for network connectivity. The requested functionality entails the ability to configure and modify all settings pertaining to the deskphone GUI, while being physically disconnected from the network to which the device is connected.
2 votes -
Allow shortlinks in SMS
Customer received an email communication from their CRM "Bats CRM" that they finally reached an agreement with RingCentral regarding problem of sending shortlinks via SMS Platform. Advises customer about our RingCentral SMS/ MMS content policies. https://www.ringcentral.com/legal/sms-mms-content-policies.htmlBut customer would like to see if their will be any chance that it can become available to us soon.
2 votes -
Ability to set up a cutom annoucement to return to the main menu instead of disconnecting the call
On our phone admin answer tree, we have several options that are announcement only. How can the caller get back to the main menu (or how do I set it up for the caller to get back to the main menu) after they hear the announcement?
2 votes -
County is not available for emergency response location
We have identified a critical issue concerning the acceptance of certain county/area inputs within our system.Upon customer attempts to update their location to the correct address, an error message is consistently generated: "Validation errors occurred. Please confirm the fields and submit again."The verified emergency response location in question is North Lincolnshire. Our Subject Matter Experts (SME) and the Emergency Response Location (ERL) Support Team have meticulously confirmed the accuracy of this address.Ensuring the precise location information is crucial, especially in emergency situations, to facilitate the swift and accurate deployment of our emergency response teams.Your immediate attention to this matter is…
2 votes -
Optimize the blocked calls section in admin portal
Optimize the blocked calls section in the admin portal (User>Phone>Blocked Calls)we have thousands of blocked numbers and it loads/displays all numbers in a single panel that causes the browser to become so slow and worst unresponsive all the time.we are using the super admin user to block the number that's why we have many registered numbers in the blocked calls section.we suggest to:
Don't load/display the list of blocked numbers in a single panel. Make a search bar instead and show only the searched number for checking and removing.2 votes -
Import Multiple Grouped Contacts
Import Multiple CSV files with 500+ Contacts each into separate groups.Then send bulk SMS per group through the App.It seems that the only option right now is to import the contacts to a general list, and have to manually add them to a group one at a time.
2 votes -
Have Robocalls options set on individual extension
Have Robocall options set on individual extension as well as overall Admin
2 votes -
Permanent Customizable Tagging Setting in RingCentral
Although I am an employee of RingCentral, I must confess that there have been occasions when I have utilized our competitor's (Teams) messaging system. One feature that I particularly appreciate in Teams is the ability to automatically tag or notify individuals in text conversations, without the need to manually insert the @ symbol. In considering ways to enhance our own RingCentral application, it may be worthwhile to explore the implementation of a similar feature. By creating a dedicated setting for mentioning someone in a text message, we can provide users with increased flexibility and control. This setting would allow for…
2 votes -
block route of call to extensions that are not included in the ivr
It's like creating your own phone line inside of your main account. Callers find it quite weird if the RC account has many extensions then the call will be router to the while not included on the ivr
2 votes -
Ability to disable any number press when calling the IVR
we need the ability to remove the option to click any number on a certain queue and it gets transferred to another queueas per the customer, they have a separate company in the same account that should never receive calls from the other
2 votes -
Access to Group Fax using Ring Central Application
This action was available years ago on the program. I need to access my Group Fax numbers to broadcast a fax to all my customers using Ring Central APP
2 votes -
add click to text icon
Click to text icon should appear in contact file click to dial icon for call
2 votes -
ACR - Call not was not recorded
Customer want to get alert notification if a call will not be recorded. As per cx this will help them track calls that are not being record.
2 votes -
Make dialpad in app able to dial participant code without having to use pop-out dialpad
When calling into a conference call, the dialpad in the app will not accept the participant code. Have to use the pop-out dial pad for code to be accepted. Make it so participant code can be inputted from either place
2 votes -
add the ability to add contacts from other sources
Need to be able to add contacts by importing them from other sources
2 votes -
Don't notify/save blank voicemails
I receive a lot of empty voicemails where people don't leave messages.Please add an option to RingCentral not to notify the user of these, and instead auto-delete these voicemails.
2 votes
- Don't see your idea?