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11090 results found

  1. Enable LTE based deskphone on RC platfrom

    Allow use of eSIM or SIM based deskphone device like Yealink T67 & T64 on RC platform. This allows for easy deployment for SMB customers. Customers do not have to worry about getting a internet connection for the device, instead use the 4G data.

    https://www.yealink.com/en/product-detail/lte-sip-phone

    1 vote
    New  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  2. Robocalls forwarding

    The ability to forward all robocalls to voicemail or play announcement only automatically.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  3. Prensence update when the extension info is changed

    Presence update when the extension info on admin portal is changed.

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  4. block callers from dialing other extensions while waiting on queue

    I would like to request a feature that allows us to block callers to jump to other queues by selecting a number at an inopportune moment

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  5. Customer will be automatically routed to voicemail after being placed on hold for 2 minutes or more

    If I place customer on hold, the customer will be automatically routed to voicemail after 2 minutes or more

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. Feature Request : Remove All Option in Group Membership of Users

    Feature Request : Remove All Option in Group Membership of Users

    Details : at the moment there if the user is part of a lot of Groups in the admin portal the user cannot be deleted and have to remove them one by one

    Current behavior : needs to remove the users one by one

    Brand : BT Business

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Contact app preference for outgoing calls

    My company uses RC on personal phones. Have a setting for each contact to preselect if RC or personal line should be used to make outgoing calls

    1 vote
    New  ·  0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  8. Hotdesk Login Without Loggin In on RC App

    Users should be able to login on any hotdesk phone without singing in to their ringcentral account/app even if they have an assigned deskphone on their user extensions.

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  9. Feature Request : Allow to loop calls from 2 call queues continuously

    Feature Request : Allow to loop calls from 2 call queues continuously

    Details : at the moment when the calls are set up to loop between 2 call queues when it reaches a certain amount of times routed on the same queue it announces a error message then disconnects the call instead of continuing to loop the call between the call queues

    Current behavior : when callers loop back multiple times on a call queue it announces a error message then disconnects the call

    Brand : BT Business

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  10. Update Greeting for Announcement Only Extension over the phone

    We would like to have the option to update the recording set under the Announcement only extension over the phone as what we can do when we would like to update the voicemail messages over the phone

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Allows users to see the timezone of the person who's calling their line and the person's they are calling using the app

    Allows users to see the timezone of the person who's calling their line and the person's they are calling using the app

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Assign Task to someone with no active extension

    Michael, would like to have an option to assign a Task to someone who is part of the company but has no active extension

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. I suggest you get a better way to transcribe messages when someone calls & leaves a message. The written transcription is barely readable

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  14. Customer requesting a means to download or export ALN list in the Service Web portal.

    Customer requesting a means to download or export ALN list in the Service Web/Admin portal.

    Download radio button, and capability for the count of ALN's. Potentially under the More actions dropdown.

    1 vote
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. Customizable File Labels for Backup Data. (Call Recording)

    The customer would like the ability to customize the file labels for backup data (Call Recordings). In addition to the current details such as "From," "To," and "Date," they want the option to include a timestamp. This would make it easier to identify specific calls or files."

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. Old Call Recording

    We have a customer who is requesting access to past recordings for a user who only recently had call recording enabled. They are wondering if there's any way to retrieve these recordings for their business purposes.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. use the same number for user extension and call queue

    Would like to have a user extension use the same/single number in a call queue. clients would like to call and text the same/single number

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  18. Enhance Call Waiting for Mobile App

    The customer would like not to put the current call on hold while there is a second incoming call via the mobile app. They would like to still hear the current call to inform them of the second incoming call before getting put on hold. This occurs on the mobile app via iOS.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. Ability to create multiple call recording announcement for multiple IVRS

    Hello Angela I need to set a custom recording to notify callers that the call is being recorded in both French and English depending on the caller's language choice. I have purchased a phone number to link it to the English menu but it doesn't give me the option of the call recording except for the main site

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  20. Ability to Report/Block Guests/Domains with no RC Account

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
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