12223 results found
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ability to see/download the SIP settings in the Admin portal.
ability to see/download the SIP settings in the Admin portal.
1 vote -
Upload phone numbers in bulk on the callers condition Section , when creating a custom rule
The customer wanted to have a feature where they can upload phone numbers in bulk when creating a call queue under the condition " Callers"
1 vote -
1 vote
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TCR / SMS registration update timestamp
Undergoing final company website evaluation for T&C and SMS privacy policy. Need to have a feature that whenever a new rejection message shows up it should include a timestamp when the last check was made.
1 vote -
The option to answer calls from a call queue of which I am not a member
RingCentral does not currently support notifications for users who are not members of a call queue. Specifically, there is no feature that allows non-members to be notified and answer incoming calls for a specific queue. It would be nice if this feature is available.
1 vote -
Message all option for admin
I would like the option to send a message out to all users to inform them of something like "Microsoft 365 is having issues and all email is down." Except I don't want each individual to be able to send a message back to the entire contact list. So the response from individuals to my all users message would only go to me.
1 vote -
Suspected Robocall
Please add a feature that allows disabling the flagging of incoming faxes or calls as suspicious or spam without requiring each number to be manually added as a trusted contact, as managing them individually would be a never-ending process.
1 vote -
To have the option to accept or not to accept the incoming intercom.
To have the option to accept or not to accept the incoming intercom.
1 vote -
1 vote
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Cannot select text on a sent fax within the iOS app
Occasionally a fax will fail to send. When that happens it would great if we could tap on the sent fax in the app (iOS) and highlight and select the text located in the 'comments'. That way we could paste this verbiage and try communicating it to the recipient by other means without having to type it all out again.
1 vote -
Forced to select a contact when Faxing
Please add an option to skip contact selection when a fax number matches multiple entries. Currently, we are forced to pick a name, which auto-fills the cover page incorrectly. We need the ability to simply enter a fax number and proceed so the cover page remains generic or unaddressed to a specific individual.
1 vote -
1 vote
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Moving numbers from Inventory to Storage with Admin Portal
Great new feature being able to move our numbers from Storage to Inventory without logging a ticket, but we cannot move numbers from Inventory to Storage, we have to delete them and then request they are moved into Storage via a Ticket (or wait for "perform a daily audit to remove them from the quarantine database; this ensures they remain yours and are not reassigned to other customers" process - but as I didn't see the number under Storage the next day so not so sure this works).
I'm told this is "By Design" which makes me scratch my head!
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1 vote -
even if deskphone is on DND paging can still go through
even if deskphone is on Do not disturb status, paging will still go through / or somekind of setting to set this up on selected users.
1 vote -
Automatically switch inbetween between audio source via Ringcentral app
Hi, I constantly lose connectivity on my Bluetooth device while on a call, even though my device was fully charged. I need an option on the Ringcentral app that could remember a secondary source switch automatically so that if I lose connection on my device in the future, I won't have to manually set audio sources on the Ringcentral app.
1 vote -
Mitel Hot Desk: clear user's call history upon log out
Provide a configurable option to delete only the current user’s call history upon logout, while retaining other user-specific settings (favorites, speed dials, etc.).
Allow admins to toggle this behavior per device or globally for Hot Desking users.
Benefits:
Protects privacy of call history while maintaining other user settings.
Prevents accidental deletion of useful user data.
Improves Hot Desking usability and security compliance.
1 vote -
I WOULD LIKE TO HAVE A DIFFERNT RING TONE TO DISCERN WHICH NUMBER A CUSTOMER HAS DIALED IN ON
I would like to be able to discern which number a customer has dialed in on. If a customer dials my number I would like a different ring tone than when the customer dials in on the general number.
1 vote -
Integration macOS RingCentral Apple Intelligence
On a macOS device using Siri and Apple Intelligence to make RingCentral phone calls would allow for hands-free calling. This is a value add when making many phone calls a day.
1 vote -
Validate email addresses when new email address is entered or changed
When a user enters an email address or changes an email address in the admin portal, the admin portal should attempt to email that address a code which is then entered back in on the portal to validate that the email address is the intended address. This is absolutely critical for the super-admin user.
I understand some people want to upload bulk accounts or extensions and this may be impractical but still, there should be some way so a user knows all their users have valid emails and that they are indeed associated with the intended account holder. Unfortunately even…
1 vote -
Ability to Disable Peer-to-Peer Messaging in RingCentral Teams
We would like to request an admin-level feature in RingCentral Teams that allows organizations to disable peer-to-peer direct messaging between users. In many operational environments (logistics, dispatch, contractors, frontline teams), users need to receive announcements and communicate only with admins or dispatchers, but should not be able to see or message each other. Currently, once users share a Team or group, peer discovery and direct messaging cannot be restricted, which limits Teams’ usefulness for controlled operations. Adding role-based messaging controls, announcement-only channels, or the ability to block user-to-user DMs would significantly expand RingCentral Teams’ value for businesses that require centralized…
1 vote
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