9341 results found
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Ability to change the outbound number when sending text message from Missed Call
When sending new text messages the option to select an outbound SMS number from the main number or the direct number is available. However, when there is a missed call and I opt to click the text option under the missed call it allows me to text the missed call number but no option to change sms outbound number it defaults to the direct line and we would like the option to default it to the company number or have the dropdown option.
1 vote -
Provisioning multiple lines with RC features
must be able to provision multiple lines on the phone with rc features
1 vote -
call logs revision for the portal
cx is kind the confused when reading the logs, she doesn't get what the forwarded to is pertaining all about and wants you to precisely state on the logs where did the call goes as it goes straight to the mobile app or the desktop app. cause all she sees is the main line that's why she is under the impression that call are routed to the main line and not on the ext
1 vote -
Play a government required disclosure to callers that is recorded as part of the call
We have to read a disclosure to clients and I'd like to have a recording I can send callers to. I currently send clients to a message only extension, but it is not recorded as part of the call. The government requires that the disclosure be recorded as part of the call.
1 vote -
To have an option to select account validation either via SMS or email only
User ID: 1616184021This account wants to receive 2-factor authentication via SMS only because a lot of them have access to the email of the super admin.
1 vote -
Ability to unsort extension in RC app > HUD
Users needs to have the ability to assign extensions to specific lines in their RC App > HUD between extensions and park locations.
1 vote -
add multiple pages of presence to our Yealink phones
We are trying to add multiple pages of presence to our Yealink phones. The only way to do this is for RingCentral to add that line of code to the phone’s firmware and then it’ll work.Yealink did not provide a firmware version, they said that RingCentral just needs to add that line of code to their existing firmware to get multiple pages of presence working.
1 vote -
Publish company number to display in RC Application
The customer wants to set up a published company number dedicated for tech support to be able to be reached as a "quick dial" number available to all users on their RC MVP app.
1 vote -
capability to edit and minimize 0 dialing features
We should have capability to edit 0 dialing features so that the caller would not be staying on ivr menu for 3 rounds ( almost 2 minutes) before it 0 dialing took effect . this may help us lessen wait time of callers if they were not able to press on any options and dont know which options to go through
1 vote -
Use New Zealand number as substitute caller ID for Australia accounts
RingCentral Australia account want to use their New Zealand numbers as a substitute Caller ID.
1 vote -
Guaranteed Outbound caller id to local Thailand Numbers
A feature that guaranteed to use a RC International Thailand Number as an outbound caller ID to make an out bound calls to Local Thailand Numbers. Currently it keeps changing Random outbound caller ID keeps changing like +69711915668971 / (+6971191600869) It works with US /Singapore/ AU numbers but not within Thailand Local calls.
1 vote -
Integrate with Podium
Please integrate with Podium.
1 vote -
would like highlighter feature added to format tab where you can underline & bold text
highlighter option when sending messages in app
1 vote -
Accept calls from selected call queue
A feature for enabling a user extension to disable accepting call queue call from one call queue and still enabled for taking in calls from another call queue
1 vote -
dial-by-name feature from inside of the voicemail menu
Our users would like the ability to use the dial-by-name feature from inside of the voicemail menu when they select 5 to forward a voicemail to another user.Users listen to a voicemail and realize that they need to forward it to another user, but they have to remember the user's extension, instead of being able to find the extension using dial-by-name.
1 vote -
Separating access to Live Reports vs Business Analytics in Admin Portal
Users assigned to a custom role with restricted access to only "Live Reports - View Only" are currently able to access Business Analytics within the Reports section. This unintended access contradicts the purpose of setting feature access restrictions in the assigned role.
1 vote -
Abilit to monitor outbound calls marked as spam
asking if you/we can monitor whether it's happening or not so that we can take those actions when it happens
1 vote -
draft messages synchronization between different clients (Desktop / Mobile / Web)
I would have draft text saving feature between different clients due to high rate of switching between them during day
1 vote -
Create a TAG
Create a tag, so that when I import contacts it is tagged per person who handles that caller/contact.
1 vote -
Show a template preview
It would be useful to preview what user settings a selected template would change before it is applied. Even just a 'the following settings are impacted by the template' on the apply template confirmation pop-up would be helpful. This would help confirm exactly what admins should expect of a given action.
1 vote
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