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  1. We recently found the ability to store our all of our recorded calls into our SFTP Files.com. We would like to be able to change the naming convention if possible. Could I please schedule a call with someone to talk this through. We are available at any of the times below.Tuesday 4/25 at 11:30 AM or 1:30 PM ESTThursday 4/27 at 10 AM EST

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  2. Okay so we have a Polycom OBi box setup on a copier for faxes but we've been experiencing issues lately that it won't pickup sometimes so is there a way to send the fax to an email if the copier doesn't pick it up.Kind of like how if you fax to an extension, it will send a copy of the fax to the email attached to the extension.

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  3. A feature to unauthorize a user to forward calls to a cell phone number

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  4. Sometimes agents abuse transfering calls to queues extensions, would it be very helpful if the admins have the ability to block transfers to queue extension numbers specially blind transfers.

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  5. Be able to set/trigger auto-call when voicemail is left by the caller.

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  6. Related that email alert on Call recording I don’t want my users to receive that email alert that recording has been switched on. where I can edit this setting Being an owner and Admin of this account I don’t want any alert email to go any user email. RESTRICT ALL. I am saying what if any user call you for any changes in settings?

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  7. This has other ideas already submitted, but they're all old and it still hasn't been added.Most programs with an autostart at boot feature allow the user to set it to open minimized to the tray. This has been a requested feature for years and it still hasn't been implemented, which is a grand disappointment. Although a mere annoyance, I dislike having to wait for RC to load before I can close it to the taskbar every time I log into my computer. Such a basic feature should have been available at launch and it's high time it was added.

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. to include a reference number for all the email notifications for faxing

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. it is useful if there will be an automatic notification showing that a specific user being monitored on the RC desktop app receives or currently engaged on a call so that we can listen to it right away without needing to go to the HUD manually.

    1 vote

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  10. option for new numbers to be added directly to either company, personal, guest etc on android phone

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. Admins want to have the ability to disable a user extension on a set date and time

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  12. Option to have same email domain sign up for a separate account. It would also be a great addition if there will be option to allow users to sign up on their own separate account using the company domain. What is happening now is that when you use the same email domain to sign up a separate account, it is not creating a new one but instead creating a new user extension to the primary account of the company.

    1 vote

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  13. please do a partnership with doorloop to integrate and tack call within the system for tenants, customers etc. auto detect and connecting logs to the customer profile

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  14. Customer want a number to to be avaiable to all users even if they are already assign to a specific extension

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. I would like to find out all the extensions that are forwarding to other extensions/numnbers we are doing a user audit without having to go to each users profile and checking if their ext.number is forwarding

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  16. cannot login if using email address for message only extension but it works if using the RC main + extension number

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  17. Our Security team and HR division asks this from time to time and to have the ability to export all the Blocked Number for all of our stores (over 1000) would be a helpful tool.

    1 vote

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  18. Adding a CLI to RingCentral UC would allow an unprecedented level of automation when making changes over a large area of infrastructure. The application of urgent routing changes across an Enterprise, scriptable input to make updates en masse and reference variables and lists/arrays. This is essentially turning the bulk upload process into a real-time view/modify within the system.Not sure if the central databases would support that sort of end user access and be able to keep up with real time changes, or if there's a current methodology behind making changes via document submission vs real-time CLI access.

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  19. The current option to edit user in bulk doesn't include the option to assign unassigned lines to existing mobile users.

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  20. A feature for setting up a dedicated greeting for keypress that by-pass the forwarding extension/call queue`s greeting

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