12776 results found
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Add Call Routing Diagnostics to Identify Why Calls Are Not Offered to Available Agents
Summary
Add a diagnostic feature that identifies and displays the reason why an incoming call was not offered to agents who were in an Available status.
Background
There are cases where agents appear to be available, but incoming calls are not presented to them. Currently, it is difficult to determine whether the issue is related to agent availability, routing logic, configuration, capacity limits, system behavior, or another condition.
For example, SIP signaling may show that a call was successfully established or processed, but there is no visibility into why the call was not distributed to available agents.
Requested Enhancement
Provide…
1 vote -
RingCentral App Sound Volume
Make the volume higher and so you can adjust it easier. Its not loud enough.
1 vote -
shortcut for calling like on the previous ring central, where we can dial numbers with just one short cut like just by clickin F1,
Improving fast calling experience
1 vote -
Option to generate an AI summary or recap for a completed meeting if the live transcription/notes feature was not toggled on.
Advised user that RingCentral cannot retroactively generate an AI summary or recap for a completed meeting if the live transcription/notes feature was not toggled on during the live session. The AI utility requires active transcription data captured in real time.
1 vote -
IVR Menu Update
We would appreciate an update on adding an IVR option to route calls to a call parking extension instead of directly to a call queue or user extension, as this would help small businesses like ours handle more calls efficiently. We hope RingCentral can implement this feature as soon as possible.
1 vote -
Copy Text from Image/MMS
We receive order requests based on certain types of equipment and our customers text us the photo of the equipment nameplate. To avoid user error when typing in the model/serial number into our ERP system it would be extremely beneficial to be able to copy specific text from an image and be able to paste that into the associated field in our ERP. See image.
1 vote -
Image Rotation/MMS
Ability to rotate images within the app. At times we receive photos that are sideways or even upside down. In order to view it, right side up, the image has to be downloaded and opened in an external app.
1 vote -
Auto Refresh for SMS Activity
When viewing the 'Shared' inbox for SMS, user must continuously refresh the screen manually in order to get updated content of other users activity within the Shared inbox. It would be nice to have the activity automatically show for all users when it happens.
1 vote -
Carrier Anti-Looping & Alternate Caller ID Fallback
When you dial a toll-free number (e.g., an 800 or 888 number) using another toll-free number as your outgoing Caller ID it should still show the toll free number not the alternate local number connected to the user extension.
1 vote -
mute incoming tones (both Queued and direct) when listening to voicemail
mute incoming tones (both Queued and direct) when listening to voicemail
1 vote -
Match Inbound Caller ID to External Mobile Numbers in User Profiles for Internal Recognition
When employees call into the company system or dial colleagues using the external mobile device listed in their official user profile (User Details > General > Mobile Phone), the system does not recognize them as an internal user. Instead, the incoming call display just shows their raw mobile phone number or generic carrier text.
Because RingCentral does not cross-reference incoming caller IDs with the external numbers saved in the Admin Portal directory, employees cannot tell which internal colleague is calling them from the field.
Suggested Solution:
Directory Cross-Referencing: Implement automatic backend matching so that any incoming call originating from a…
1 vote -
Add API and Reporting Indicator for Carrier-Masked / Altered Caller IDs
Introduce a metadata field, flag, or indicator within the API response payload (e.g., Call Log API, RingCX API) and exported Analytics reports that identifies if a Caller ID/ANI is:
The original caller phone number provided by the originating carrier, OR
A suspected masked/replaced number applied during the telecom routing process (based on known SIP header metadata or gateway routing patterns).
Business Impact:
Implementing this flag would significantly improve data accuracy for enterprise customers, allowing them to accurately filter out masked gateway numbers in their reporting and prevent their CRMs from logging fake/unreachable numbers to customer profiles.1 vote -
View Missed Calls for Monitored Users in Call Monitoring Presence
Allow users with Call Monitoring permissions (e.g., assistants, supervisors, managers) to view missed calls and caller details for the extensions they are authorized to monitor directly within Call Monitoring Presence.
The customer uses Call Monitoring Presence to supervise and assist other users. When an assistant steps away from their desk, they would like to be able to review any missed calls received by the users they monitor and identify who called without requiring separate access methods or additional permission
1 vote -
Regarding Voicemails
Regarding Voicemails (VM): I have multiple employees who return voicemails and I do not want them erased. Currently, there is no feature or way to document when a VM is "completed" or "returned" or "left message with". I would appreciate something like this be added. Thanks
1 vote -
Display Location/Business Name on Voicemail Messages
Description:
Customer is requesting an enhancement that allows voicemail messages to display the location, business name, or phone number that the caller dialed.The customer has multiple locations/business numbers and currently can identify the location when receiving live calls because the incoming call displays the number being called. However, when a caller leaves a voicemail, the voicemail notification/message does not indicate which location or business line the caller was trying to reach.
Business Impact:
Without the called location information, users must manually determine which location the voicemail belongs to, which can create delays in responding to customers and increase the…1 vote -
Select users bypass all call recordings
Please add being able to select certain users to by pass all call records no matter who they call.
Especially internal calls, if the CEO or Owner call someone there calls shouldnt always be recorded.1 vote -
Be able to whitelist more than one number at a time
Please make it be able to whitelist numbers more than one at a time in Spam and Block numbers.
1 vote -
Easy Deskphone migration
Migrating a deskphone from a disabled account without having to reactivate or request for releasing the device.
1 vote -
Add the option to route calls to voicemail for Spam call handling
Add the option to route calls to voicemail for Spam call handling
1 vote -
Ability to customize how the system says users' names in dial by name
RingCentral system is mispronouncing users' names, in Dial by name which comes across as unprofessional. The system should allow customization of name pronunciation, especially for unique or uncommon names, to ensure names are spoken accurately and provide a better user experience.
1 vote
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