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  1. Background: Customer asking to add the ability on O@H to use the main company number as the outbound SMS number for all users on the mobile app.

    Problem: Unable to use the main account number as the outbound SMS id if NOT logged in as operator extension.

    Steps to Reproduce:
    1. Login to O@H mobile application using direct extension (not operator)
    2. Compose new SMS

    Actual Behavior: If they are not logged in as operator extension, they can't use the main number as the outbound SMS id.

    Expected Behavior: Would like to be able to use the main number as…

    1 vote

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  2. It does not make sense that you could program a user extension on a line key, but cannot program a Page Only extension or external phone number as a Line Key. Please fix this.

    1 vote

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  3. When we call out to a member to resolve an issue and hang up with them, we need time to follow up on items from the call, but other calls can come in. So there is no delay between outbound call hang ups and inbound calls.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. When in a call, other calls can ring through. We would like to be able to send the call to voicemail manually, instead of having them wait in the queue.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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    • cx needs a feature so a user cannot change their app availability status
    1 vote

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  5. Would like to have the same ability as RingCentral Phone app to see the status of the person if they're on call or available for call to RingCentral App

    1 vote

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  6. Hopefully, you will include this feature so that the email notification can be retrieved even in the past 3 months already. This will be beneficial to our business, so that we can monitor the calls of our employee

    1 vote

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  7. 1 vote

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  8. Please enable the capability to turn off domestic calling for US numbers who just wants their users to call international numbers.

    1 vote

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  9. When editing the exception list for DND phone numbers in the Custom Rule call handling area, it would be helpful if the contact name appeared instead of just the phone number.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. Customer want to have a setup where the call is always routing to one person (our secretary), but if she's not available (either on a call or marked as DND), it fails over to someone else.

    1 vote

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  11. Be able to change the email where the service notification is being sent instead of only defaulting to the super admin email. Sometime Super admin prefer to receive notifications for account level on another email and use another email for log in

    1 vote

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  12. It is useful to be able to add more lines on a user extension depending on how many lines the deskphone has associated, so that the extension is not only limited to only 2 lines.

    1 vote

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  13. Enable leaving notes when creating a meeting schedule.
    ability to see all the meeting schedules in the RingCentral application in one place.

    1 vote

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  14. It ill allow user to communicate via calls internally.

    1 vote

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  15. I would like to have an option when I put caller on hold on parked call, they can hear a automatically message something like " please stay on the line we will get back to you shortly".

    1 vote

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  16. When choosing to use your personal number and not the main company number, have the option of not having the company name show up as well. I don't like to use "Blocked" as then people don't pick up, yet I occasionaly don't want people necessarily to know where I'm calling from.

    1 vote

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  17. Feature in custom roles to about disabling the employees capability to change the extension details such as name, email, and contact info of their individual extension

    1 vote

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  18. There should be an option as the messages may be required to be archived for compliance reasons.

    1 vote

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  19. Customer is looking for an option for the RingCentral App to display the full name of a incoming call. As per customer it does show when they Hover their mouse cursor to the name of the caller which will have a mini window that will appear on your pointer showing the full name. Customer would like to have the information display automatically

    1 vote

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