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  1. We wanted to have a feature that will allow us to check the voicemail left on a message only extension on our desk phone without changing the Send voicemail to of the message only extension.

    1 vote

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  2. When starting a conference call, there is no dial-in number for Vancouver, BC on the drop-down list of the available numbers. The only numbers provided are for ON, AB, NS, NL, QC.

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  3. When Logging In to Admin Portal it would be more user-friendly if we can have the option to click on Fax Logs Instead of Call Logs for fax account only since it is confusing why we are seeing call logs when we only use fax service and we only have fax account

    1 vote

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  4. Downloading .concepts file through the mobile AppCustomer can open the file thru the desktop app but not thru the mobile app
    Customer tried to Galaxy Tab S+, Galaxy S20 Ultra 5G, Galaxy Tab Active4 Pro

    ss of the issue attached
    consulted FS and as per them, it is FR and needs to be tagged as a bug due to limitations on the mobile AppCustomer is hoping to have the feature available even when using the mobile App

    1 vote

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  5. In the PTT, allow users to be on a global channel where all communication is audible for all members. Also allow the PTT user, to contact individual users directly without them being in a group.
    Further, if a user selects a group, auto set them back to global PTT after the conversation is over

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  6. Cleaning out and organizing my faxes is quite difficult. I need the information on both the app and the website to see which ones to delete or which ones I need to handle. The app has the view eye that allows you to see the fax sent but the website you have to download it in order to blow it up to see the fax in question. The app does not have the attachment details so you have to see the website for that. I end up having to have the app and the website open to clean out my…

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  7. versatile for other tech devices, such as K175

    1 vote

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  8. automated home screen reverts back to default if user forgets to return when answering call, or other. Timer has a default and custom settings.

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  9. When viewing all voice mail messages you have the ability to select the checkbox in the header to select all voice mail messages. If you have more than 50 voice mail messages and you select them all and click delete, nothing happens and there is no notification that only 50 can be deleted at a time. So the screen remains with all voice mail messages selected and no response on the screen. It would be helpful to inform the end user via a notification that they can only select 50 messages at a time to delete.

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  10. Disable missed call bubble notification icon displaying in RC App if you do not want to be bothered by the notifications.

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  11. Been trying for 6 weeks to port number out. I enter info from portal/my bill/account. My zip codes have not changed, but transfer fails with "invalid zip code". Repeated same steps 20X. Many hours wasted talking to RingCentral and Fi. It's a way to force customers to stay. Remaining choice is to abandon my business phone number of 25 years, and get a new one. Very, very bad RingCentral!

    1 vote

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  12. There is no way to transfer a call directly into someone's voicemail. Sometimes callers will request to leave a message for someone but in order to put them into the voicemail the phone has to ring out to be connected to the voicemail. There needs to be a option to hit a button to transfer directly to voicemail without the phone ringing out first.

    1 vote

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  13. I work at customer service in an accounting firm, we use tasks to create new client tickets. Is there a way to download the tickets in excel format for record purpose?

    1 vote

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  14. It would be great if we could create a new voice recording and have it go live at a different date and time.

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  15. A feature in which a caller can press a specific key press to forward their call to voicemail whenever they don`t want to wait for an available call queue member

    1 vote

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  16. Need an option to select for the outbound caller ID when transferring the call to external number

    1 vote

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  17. The admin wants to disable the direct message from guest/external but the guest can be added on the Teams.

    1 vote

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  18. Add audio indication when user gets a call as an overflow agent. Right now only the line flashes, but having an audio indication would be helpful. A flashing only line can easily be missed

    1 vote

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  19. Wish to have the member of a call queue that is also part of the overflow call queue rang even if they have active call queue calls and not just a flashing light

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  20. It would be very helpful if we could filter the extensions to only show the ones that are selected. Currently you have to filter by other fields or go through each page to find which extension is currently set for the key.IVR Menus >> Key Presses >> Edit

    1 vote

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