12776 results found
-
Add wide contacts on Main Company Number
Adding contacts under the Main company number, so it will be easy for us to identify who is calling.
2 votes -
monitor call even transfer to none part of the group monitor
Please include a feature even transfering a call that is notpart of the call monitoring it will work, initial monitor call is part of the group monitor
2 votes -
Customize Key Presses in IVR
Have an option to customize key presses including # and *
2 votes -
IVR routing with special number at the beginning when being forwarded to an external number
The customer would like to add a special number at the beginning for incoming caller ID if the routing would be going through the IVR menu and then through the customer's external number
2 votes -
Report that shows the list of the users who are permitted to send faxes using Email To Fax(E2F)
To have the ability to download a report that shows the permitted users to send faxes using email to fax instead of manually going to each user to verify whether they can or not
2 votes -
Preserve Distinct Line Key Indicators for Monitored Users Receiving Direct Calls
Preserve Distinct Line Key Indicators for Monitored Users Receiving Direct Calls
Summary:
Introduce an option that allows monitored line keys to clearly distinguish between direct calls to a monitored user and calls intended for the local user, restoring the previous visual behavior or making it configurable.Business Need
Organizations that rely on Busy Lamp Field (BLF), monitored extensions, and delegated call answering need to immediately identify who an incoming call is intended for.
Previously, when a direct call was placed to a monitored user, only that user's monitored line key would indicate the incoming call while other monitored line keys…
1 vote -
Bulk Update Phone Number Type in RingEX Service Portal
Summary:
Request the ability to perform bulk updates of company phone numbers from Voice & Fax to any number type directly within the RingEX Service Portal.Business Need:
Administrators managing large deployments often need to remove fax capability from multiple Direct Inward Dial (DID) numbers. Currently, this process requires updating each number individually or contacting RingCentral Support for backend provisioning, making the task time-consuming and inefficient.Requested Enhancement:
Add a bulk action within the RingEX Service Portal that allows administrators to:- Select multiple phone numbers simultaneously.
- Change the number type from Voice & Fax to any number type in a…
1 vote -
Distinction between internal and external calls by ringtone in a deskphone
It would be great to assign all internal calls a specific ringtone and all external calls a different ringtone in a desk phone.
1 vote -
Reporting numbers that are nuisance, spam robo-calls and telemarketers directly to FCC from admin portal
Would be best there is a link or option to send the report to FCC just like from the free caller registry, from the admin portal if all settings from Spam and Blocked numbers section does not work.
1 vote -
Custom Roles for Announcement Only Extension
Custom Roles:
Customer would like to have the ability to give permission to a user to access the announcement-only extension without having access to the entire group settings.1 vote -
Ability to control users' phones as an admin
Ability to control users' phones as an admin
1 vote -
Repeat tracking boxes or notes in multiple file areas would be better served communicating with each other so we only perform the action 1x
Repeat tracking boxes or notes in multiple file areas would be better served communicating with each other so we only perform the action 1x and it automatically inputs to the other file areas that require the exact same information.
We are wasting time by repeating steps to feed multiple tracking reports.
1 vote -
immediate deletion of call recording in a day
the call recording in a day should be deleted immediately or have the super admin have an access to delete the call recordings in a day for all users. Do not keep on the server.
1 vote -
SMS usage threshold notification
Allow SMS usage threshold notifications (e.g., 80%, 90%, 100%) to be sent to selected users or all users who are consuming the SMS allowance, rather than only to the Super Admin.
1 vote -
Allow the number to remain available as an Outbound Caller ID for specific numbers after a DNO request.
The customer wants the option to use a number as an outbound caller ID for calls to a specific recipient, even after the number has been submitted for a DNO request. This capability is needed so they can continue using the DNO-requested number as the outbound caller ID when contacting a specific client.
1 vote -
Implement a 30-Day "Recycle Bin" or Restoration Window for Automatically Expired Video Recordings
Currently, when a cloud video recording reaches its 1-year automated retention limit, the raw media file (.mp4) is immediately and permanently purged from the servers with no path for administrative recovery, even though text metadata remains visible.
1 vote -
Outbound call wrap-up settings for RingEX
Outbound call wrap-up settings for RingEX. We would like to configure an outbound call wrap-up time setting so that our agents are automatically put on DND after they finish a call. This is similar to the call queue "After call wrap up time" but we want to configure it for agents making outbound calls.
1 vote -
RingCentral SMS/ MMS content policies
Ability to send unfiltered words related to SHAFT Categories without being tagged as SPAM
1 vote -
Ability to Choose a Specific Agent from the RingEX Call Queue
Request:
Add the ability for callers or users to select and speak with a specific agent directly from a RingEX (REX) call queue, rather than having the system route the call based solely on the queue's distribution logic.Business Need:
There are scenarios where customers know the specific agent they need to speak with, but that agent is part of a call queue. Providing an option to select a particular agent would improve the customer experience, reduce unnecessary transfers, and allow callers to reach the appropriate person more efficiently while still leveraging the benefits of queue management.Expected Functionality:
Allow…
1 vote -
Call routing for both RingCentral and Prosper AI
Configure the RingCentral system to bypass calls coming from our AI agent's number (Prosper AI). It would need to recognize them even when we display the patient's number instead of ours.
Set up a SIP connection that lets calls transferred back to your system skip the routing logic that sends them to our AI agent.1 vote
.png){kind=link}
- Don't see your idea?