12223 results found
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copy spreadsheet
we should be able to copy contents of any table or google sheet contents in message and table format should be maintained.
1 vote -
IVR menu to be able to set a designated keypress to connect the called to the set operator extension in the account
We frequently change the Operator extension in our account. We would like the IVR menu to have the option to connect calls directly to the set operator extension. This way, every time we change the Operator extension, we do not need to modify the IVR menu to update the operator extension of the day.
1 vote -
SMS ID
To have the ability to use the company name as the SMS ID Name not just the company main phone number.
1 vote -
Answering Rules to block area codes based on time
We would like to block outbound calls to certain area codes that are outside of allowable call time frames. For example, we want to block all calls to 808 numbers before 10am. If an agent attempted to call, it would give them an error message. Do we have a way to set this type of block based on area codes?
1 vote -
Allow admins to disable call greetings for users
Although call greetings can be turned off per user, they are easily re-enabled when users attempt to set up voicemail from their desk phone. Many users mistakenly configure a call greeting instead of voicemail, causing confusion and incorrect call handling.
Please add an admin-level option to fully disable or lock the call greeting feature so users cannot enable it again—either through the app or from their phone. This would prevent accidental misconfiguration and reduce ongoing support issues for administrators.
1 vote -
Ability to Forward fax from ringcentral number to another ringcentral number
Ability to Forward fax from ringcentral number to another ringcentral number
1 vote -
Feature that displays the total number of times a sender attempted to send a fax
Client sends multiple faxes to the RingCentral number but the Call Log only shows 1 record. There should be a feature in the Call Log that displays the total number of times a sender attempted to send a fax to the RingCentral number.
1 vote -
Ring call queue phones after-hours
When applying a schedule to a call queue, the only after-hours options are Play announcement, Send to Voicemail, Forward to external number, and Forward to extension. There is no option to ring phones. If we still want phones to ring, but need an after-hours queue greeting or voicemail greeting, we can't use the schedule for the call queue. We either have to use IVR to route to two different groups or set the schedule to 24 hours and use a custom call handling rule for after-hours.
1 vote -
Change Default Welcome Greeting Setting for all profiles to play Ring Tones vs Music
Change Default Settings for profiles to play Ring Tones vs. Acoustic Music (default) to Ring Tones and disable "Tell Caller they are being connected". This is frustrating to customers if this is not changed during implementation and add more work to configure. Especially if the company has to change it after the fact and users start putting unprofessional music tone. They get complaints that callers are putting calls on hold when to the caller but the user just thinks their phone is ringing and are greeted with an irritated caller. included the recording your call is being connected too, add…
1 vote -
Ability to download voicemail for other user
As a super admin there should be ability to download the voicemail of other user without entering the voicemail Pin.
1 vote -
Note in the custom rules what settings it overrides
I previously suggested that you add a note to the After Hours tab that says "NOTE: The Custom Rules settings override these settings."
That would help me a TON every time I run into this same situation
1 vote -
Shorter data retention periods
Ability to have messages and voicemails deleted after a short amount of time for companies that fall under the Public Records Act.
1 vote -
For user voicemail, please add the following: bulk message download and page navigation at the top and bottom of the message table
For user voicemail, please add the following: bulk message download and page navigation at the top and bottom of the message table
1 vote -
one user to receive SMS for multiple extension in Beetexting
request one user to receive SMS for multiple extension in Beetexting and manage all other Users using one extension
1 vote -
BT feature request: Ability to Block Robo Calls
BT feature request: Ability to Block Robo Calls
Details : wants to have the option to block Robo Calls from calling their number at the moment feature is only available for RCNA accounts and not RCUK, BTCW and RCEU
Current behavior : currently no option to set up call blocking for robo calls and only specific phone numbers
Expected Behavior: To have the option to block suspected robo calls
Brand : BT Business1 vote -
Outbound Call Prefix For Select Extensions
For Admins to be able to have an option to turn on outbound call prefix not just account wide, but just for certain phones if they want to.
1 vote -
External number transfer option on site level call routing
Some of our sites use an answering service for after hours and would like to be able to manage that from the site level instead of having to do it from the call queue for those sites and auto-receptionist for others. This would make scheduling the holidays easier as well.
1 vote -
The current behavior of a delayed, passive visual alert
Request: Implement an immediate, high-priority, system-level notification (pop-up/push notification) for failed text message delivery, replacing the current delayed and passive red '!' icon.
1 vote -
Update 411 directory assistance to all carrier database
It would be helpful that once we update and published our 411 directory assistance it would also sync with other carriers. This would also improve customer experience that they don't need to reach other carriers just to inform them to update their 411 directory assistance
1 vote -
ability to filter users that doesn't have desk phone
For a company that has more than 500 users. It is useful that we have an option to filter those users who don't have a desk phone assigned.
1 vote
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