9341 results found
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Recording message after customer has been put on hold
When a customer calls, I can review the conversation up until the time I place the customer on park to contact the agent. When I get back on the phone with the customer, the recording is not operable. For example, I received a call from a customer who would like to remove collision from the vehicles on his auto policy. I placed the call on park and the agent was not available. I then picked up the parked call at which time the customer told me in detail which vehicles he would like to remove collision and what day he…
1 vote -
caller id w/ company info
For customer's who we already have saved in our contacts, that when they call or text that next to their name shows what company they are with. For example, Devin w/ TSC Truck, INC.
1 vote -
Prioritize a number for answering
I would like to set a number that will be set as a priority to be answered when calling I want user to be able to answer the call even the user is on a call
1 vote -
Skip the IVR greeting
Wants to have the option for callers to skip the IVR recording prompt and for the call to be connected right away to a representative.
1 vote -
After Hours includes muting text notifications
Currently, "After Hours" only routes phone calls to voicemail; it would be helpful if it also included an option to silence text message notifications as well.
1 vote -
Ability to see who rejected the call in Analytic Reports
Customer wanted to have a feature in Analytic Reports that will show who's agent rejecting the call in the call qeueue.
1 vote -
Ability to change Emergency Response location for RingCentral App
We as administrators are able to change the Emergency Response location for Desk phones. BUT we are not able to change the Emergency Response location for users with the RingCentral App. The user will have to do this.The issue I am having is that no all of our users have access or even know how to access their soft phones. We utilize desk phones and some staff move to our other sites. This has become an issue for us as we would have to go through the process of having staff login to change the Emergency Response location.
1 vote -
Forward calls without manually entering any user extension to route the call
Business Type: Hospital
Situation: They can't tell the availability of the doctors -
No specific dates
Feature Needed:
They would like to have a feature where they can simplify their call-routing
No custom Rule Needed - No dates needed - No signing in Needed to The RC App or Portal -
a feature where they can forward calls without manually entering any user extension to route the call1 vote -
Create shortcut on home page to Ring Settings
On the home screen create a shortcut to Working hours so that staff can quickly navigate to select other numbers. This would simplify selecting the main telephone number to be answered by someone else within the business such as a mobile or other landline number.https://service.ringcentral.co.uk/application/users/users/default/1163497064/settings/phone/default/user/callHandling/workHours
1 vote -
Add number for voicemail notification
A feature for adding another number for receiving notifications
1 vote -
IVR menu to have a personalized connecting message in the middle
IVR menu to have a personalized connecting message in the middle
1 vote -
Leaving a Pre-Voice Message Before Transferring a VM to Another Extension
Ability to record a voicemail message before the actual voicemail message being forwarded to another user/extension. This allows the user to add voice notes with the forwarded VM.
1 vote -
transfer calls automatically to the number of the calling party
for instance, somebody calls your RC number and you need that call to be routed back to the number of the caller
1 vote -
Ability of the the super admin to send a link to activate the user/extension
The user is not getting the welcome emailadmin is asking if there's a link that they can send to the user to activate the user/ext instead of resending the welcome email
1 vote -
Ability to check user's RC app version ( users by version)
We received an email that some of our users are on an outdated version of the desktop app (or will be outdated shortly). Is there a report to see which users? We'd rather not send out a blanket email to all our users.report request - users by version
1 vote -
Option for setting password even with SSO
SSO is implemented on account need users to be able to set up password even SSO is implemented
1 vote -
Role for a user to only able to edit and upload greetings
I need a user to only be able to edit a custom greeting for a message only extension
1 vote -
delete record for abandon calls
cx is rquesting if we could removed the
abandon call record during after hours1 vote -
Need to be able to paste a phone number, when starting a new text message conversation.
It's just a very basic feature and it's strange that you're not able to do it. I'm not able to past in a mobile number into the Ring Central Desktop app when texting a new number/starting a new conversation through RC text.
1 vote -
Adding contact on the Dial Pad directly instead of using the Contact Icon on the desktop App for new call and new contact
customer wanted to have the feature added on the dial pad itself so that they can easily add contact when they call new number or receive new number while they are on a call as the current feature is time consuming on their end
1 vote
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