12776 results found
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Enable Administrative Editing of Device MAC Addresses and Serial Numbers in the Admin Portal.
Currently, administrators cannot modify a device's MAC address or serial number once it has been provisioned. We need the ability to manually update or correct these fields directly within the device management section of the admin portal to resolve data entry errors and accommodate hardware replacements without needing to delete and recreate the asset.
1 vote -
Allow Microsoft Teams to be selected as a Ring Device in Incoming Call Ring Settings
Add Microsoft Teams as an available application under Phone → Incoming Call Rules → Ring Settings.
When selected, only the Teams app should ring instead of both the RingCentral desktop app and Teams.
Preserve the current behavior where active Teams meetings suppress incoming calls according to presence.
Prevent duplicate incoming call windows and notifications, improving the user experience for Teams users.
1 vote -
Notes/comments section
In the voicemail list, it would be extremely efficient to be able to add a note or comment next to that call so that users who share voicemails can easily communicate with each other and know the status of that caller.
1 vote -
allow user to add emoticon on their name and does not affect the functionality of the app
We've noticed that adding emojis/emoticons to a user's name breaks the system's ability to accept incoming calls and send outbound faxes. It would be a great feature enhancement if the system could support these characters, allowing for full name customization without disrupting core functionality.
1 vote -
Funktion "Anklopfen" erweitern
Hallo liebes Avaya Team,
unser wunsch wäre, die Funktion "Anklopfen" welche dem Nutzer signalisiert, das ein weiterer Anruf reinkommt um das Routing zu erweitern.
Beispiel:
Mitarbeiter ist im Telefonat und hat eine Weiterleitungsregel aktiv geschaltet.
Aktuell klingelt es beim Mitarbeiter so lange, wie eingestellt ist, das es klingeln soll.
Die Funktion "Anklopfen" zu deaktivieren, schaltet nur die Sichtbarkeit des Anrufs beim Mitarbeiter aus.Daher der Wunsch:
Wenn ein Mitarbeiter auf "Besetzt" ist, weil er in einem Anruf ist, sollte es die Möglichkeit geben, eine Einstellung anzupassen, das der Anruf dann DIREKT umgeroutet wird und nicht erst nach xxxx Sekunden.
Liebe…
1 vote -
Shared Lines Call Handling
We need the ability to configure call handling for shared lines—like setting up simultaneous ring to all assigned phones, longest idle, or fixed order routing. We also need a way to identify which phone number is being dialed when there are multiple numbers assigned to the line.
1 vote -
Separate settings for ai notes for calling and video
Have the ability to disable or have a separate settings for ai notes for calling and video
1 vote -
restrict certain users to only be able to call 911 externally and allowed to only call internal extensions
The customer would like to restrict certain users to only be able to call 911 externally and allowed to only call internal extensions.
1 vote -
1 vote
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AI Receptionist: Send automated email notifications and reminders to customers for booked appointments
Please provide a native setting for the AI Receptionist to send automated email or SMS reminders directly to customers prior to their scheduled meeting. Because many clients do not actively check their calendars, they frequently forget about their bookings; adding a feature that automatically triggers an upcoming appointment reminder (such as 24 hours before the slot) will significantly reduce business no-show rates and ensure clients never miss their appointments.
1 vote -
User-Level Call Routing Visibility
We would like to request the ability for individual users to view the complete routing path of their own calls.
Currently, it is possible to grant access through a custom role; however, doing so provides visibility into all company calls and their routing details, which is more access than most users require.
The requested enhancement would allow users to see only their own calls and the full call-routing history associated with those calls. This would help users better understand how calls were handled, transferred, routed through queues, or ultimately reached their extension, without exposing call data from other users or…
1 vote -
Add Toggle Option Between Manager Email Setup and Current User Setup for Call Queues
Executive Summary
Introduce a configuration toggle in the call queue setup interface that gives administrators the flexibility to choose between the legacy management framework (requiring only a manager email or distribution list) and the current framework (mandating an individual directory user account). This ensures teams that rely on collaborative group oversight are not forced into an individual user dependency.🔴 Problem & Business Impact
The current setup strictly enforces the assignment of a specific individual user profile from the corporate directory. For organizations built around decentralized management, this introduces severe operational bottlenecks:Forced Individual Dependencies: Attaching a single user account…
1 vote -
Audio setting on the ringcentral app
Settings on RingCentral app to adjust audio voice feedback especially if there is an external headphones connected
1 vote -
post email as chat message workflow
I would like to use the post email to chat feature as a trigger for a workflow.
1 vote -
Displaying Other contact fields at time of incoming call
There is no way to show other fields of contact (i.e., job title, company, etc.) when a call comes in on the mobile/desktop application. Can it be implemented please
1 vote -
Ability to assign the "Templates" permission without enabling the "Users" permission
We would like the ability to be able to assign the "Templates" permission in roles without the "Users" permission being enabled by default.
1 vote -
Add Park Extension as an Option in Key Templates
Summary
Please add the ability to assign Park Extensions within Key Templates in the RingCentral Admin Portal.
Problem Statement
Currently, Key Templates allow administrators to configure various programmable keys for supported desk phones. However, there is no option to assign a Park Extension as a key template item.
This limitation requires administrators to manually configure Park Extension keys on individual phones, which becomes time-consuming and inefficient when deploying or managing multiple devices.
Proposed Enhancement
Add Park Extension as a selectable key type in Key Templates, allowing administrators to:
Assign one or more Park Extensions directly within a Key Template.
Apply…1 vote -
Separate Ring Order for Different Mobile App Device Types (Phone vs Tablet)
Request Summary:
Introduce the ability to configure separate ring order and routing behavior for different device types under the RingCentral mobile app category (e.g., smartphones vs tablets such as iPads).Background / Current Behavior:
In the current RingCentral configuration, all devices using the mobile application (RingCentral app) are grouped under a single category labeled as “Mobile App.”This includes:
Smartphones (iOS/Android phones)
Tablets (e.g., iPad, Android tablets)At present, there is no option to distinguish or prioritize these device types individually when configuring call handling or ring order. As a result, both device types follow the same routing behavior.
Problem…
1 vote -
Feature Request: Trigger Missed Call Notifications Using the Main Number for SMS Automation
Summary
Enable missed call notifications to trigger SMS automation workflows using the account’s main phone number as the sending/triggering number.
1 vote -
Meeting Camera Activity Audit Log
Feature Description:
Request to add the ability to track and audit camera activity during RingCentral Meetings.Currently, the RingCentral app does not provide a built-in feature to track or audit whether a meeting host's or participant's camera was turned on or off during a meeting. There is no activity log, event history, or meeting report that records camera state changes or identifies whether the camera was turned off by the participant, the host/moderator, or due to a system-related event.
Requested Enhancement:
Add a camera activity audit feature that records camera status changes during meetings and includes:A log of when…
1 vote
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