11049 results found
-
Ping Call Vendors Not To Send Calls When All Agents Are Occupied
For RC customers that are getting calls from vendors, system should have the ability to ping vendors that all the agents from the RC customer are occupied.
1 vote -
1 vote
-
Allow multiple outbound call simultaneously.
The client mentioned that tit would be better if an extension can permit 5 or more people to do an outbound call simultaneously on an extension.
1 vote -
Echo Test Feature Code
Echo Test Feature Code. The ability to call a feature code or built in extension number that will connect the call from a phone to the Cloud Server and loop the call back live to the same phone. This feature would allow for audio diagnostic testing from the same extension as it would simulate both out bound network traffic and inbound network audio traffic at a slight delay (ie an echo). This feature would be especially helpful in SD-WAN setups that do not drop calls when networks go offline. An Example of this is Sangoma's FreePBX/PBXact built in *43 feature…
1 vote -
Mobile app ( Android ) - transfer feature
So, I am also able to replicate the issue on my end. It seems to be specific to Samsung phones or maybe android in general, but we have been able to test with Samsung and iPhone. When a user tries to transfer a call using the mobile application via the keypad option the call is dropped. I made the same test call from the desktop application and the call transfers no problem (transfer to external line in my testing). So long as the user transfers the call using the items searchable in the directory it transfers fine. I believe this…
1 vote -
SNOM Phone For Assisted Provisioning
We do have a Boyd SNOM phone from our previous carrier we contacted support seeking assistance with provisioning the phone however in the process in adding the phone in Devices & numbers> Existing phone > setup and provision> select device Snom phone is not populating in the field
It would be helpfull if we can provision SNOM phone model d735 with assisted provisioning1 vote -
Add support for Multi-tenant Citrix VXI support for the Embedded Dialer
Add support for Multi-tenant Citrix VXI support for the Embedded Dialer
1 vote -
Billing Contact Number - Add more information
Add more information on the billing contact information field that is also used for account security and the reason why RingCentral internal numbers can't be used.
1 vote -
Secondary number for MFA authentication
need to add a secondary number to MFA for the admin@ account. Is it possible to have two phone numbers?
1 vote -
Enable to dismiss call in call queue
User can dismiss call queue calls and direct the caller to voicemail if they don't want to answer incoming call
1 vote -
Turning off the ability to record a customized voicemail
- Turning off the ability to record a customized voicemail -Ensure the Apps section is NOT available for our standard users, only for our Administrative team -Turning off the FAX function
1 vote -
Access external contacts via ric phone app
imported contacts using shared directory using admin portal
visible on RingCentral phone installed on desktop
Be able to use HUD using external contacts1 vote -
We have two phones connected to the same phone and they are not able to be picked up to reach the same caller.
We should be able to connect a call with the deskphone and handheld phone that are connected to the same line. They are not able to pick up and speak to the same caller.
1 vote -
IVR If caller doesn't press anything it should just play 1 time or it should be customized
If caller doesn't press anything it should just play 1 time or it should be customized.
1 vote -
1 vote
-
1 vote
-
Option for voicemail messages to be send on email only
We are trying to set the call queue voicemail messages to be sent through email only currently we are able to set an email however we are not able to stop it from sending to the voicemailbox for the extension
1 vote -
Setting the caller ID in Auto-receptionist's custom rule geographically
if someone calls the 1300 from an 02 (nsw) number it goes to the coffs office reception phone, and if someone calls from 07 (QLD) it goes to the qld office. so basically sorting incoming calls geographically especially for mobile numbers.
1 vote -
The option to choose How caller id should show caller id name and number for incoming calls for canadian cellphone numbers
Customer is requesting to have the options for incoming call for caller id from Canadian cellphone number to choose what information they want to have displayed on their system .if it will be Name of number or both
1 vote -
Feature to have Super Admin the ability to delete another user's SMS without logging in as that specific user
Feature to have Super Admin the ability to delete another user's SMS without logging in as that specific user.
Example: From the Admin Portal, the Super Admin clicks the user extension, Super Admin will have direct access and log in as that user and then access the SMS via the users RC App to delete that users SMS
1 vote
- Don't see your idea?