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  1. This is useful, especially for upmarket accounts that have hundreds of users. Using the IVR Menu and setting it as forward to an extension means hundreds of IVR Menu too, which will be tedeous. There should be a way to let the missed caller choose a keypress if they can leave a voicemail and another customizable keypress option for the directory or other options that the user may prefer.

    1 vote

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  2. In the Ringcentral Phone app, you can see the employee's custom status. For example "back on 9/1". In the Ringcentral app, you can only suee a custom status if you click on the employee's initials to see their profile. It would be great if their custom status was visible directly on the Ringcentral app HUD and you didn't have to click into the employee profile to see it.

    1 vote

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  3. Deactivated account will not loose contacts

    1 vote

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  4. I have users that create accounts thinking they are just logging into ringcentral. Once they discover they can't do anything I am not able to allocate them an account because the email is no longer unique. Could there be a way to add an admin the ability to take that free account and convert it to use with a managed account? Or another means of take over? Currently I have to create a ticket and get the account deleted.

    1 vote

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  5. Customer wants the call forwarded to AI answering machine (Pop Menu) where the AI will get all the needs of the customer, and if the customer wants to talk to a live person, the AI will transfer it to an extension that includes all the managers of the company

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. For presence, I get a fly-out menu which lets me set a new presence status with one click, at least on the desktop app.For the status text, I always have to click once, which opens a dialog, and then click on the status text I want to display. If you change your status text frequently, these additional clicks and mouse movements add up and get annoying.It would be nice if there was a menu like for the presence, which opens on hovering and allows for choosing the text by a single click, and a way to get to the dialog…

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. Should be able to set multiple emails to receive failed login attempts on the online account

    1 vote

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  8. Custom rule for the whole call queue in general not multi site

    1 vote

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  9. Key presses to stop and continue recording of the call.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. To support devices of Linkvil. Linkvil W611W Portable WIFI PhoneWiFi connectionIP67 rating (waterproof and dust resistant)

    1 vote

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  11. customer wants to see the messages on the RingCentral phone app that was sent to their RingCentral Phone App using a virtual number and wants to be able to still reply to it. because right now it shows the number is not assigned.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. When adding numbers that need to be blocked from the app (Admin tools > User management > user ext > Screening, Greeting & Hold Music > Blocked Call > Only block these numbers or area codes > Specific numbers), the option to Add More Numbers is located at the very bottom of the page. This should be located at the very top of the page. This will speed up the process of adding blocked numbers. We have lots of blocked numbers, and we have to scroll through lists of numbers just to get to the option to add more numbers.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. Please include a feature were all the numbers associate with the contact show up when sending a fax

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. Option where 1st User can choose to be on the line with BOTH an incoming caller AND a 2nd user to whom the caller would like to speak with. 1st User can introduce the Incoming Caller to the 2nd User (i.e. "Hello I have [Name of Incoming Caller] on the line", 1st User can hang up and Incoming Caller and 2nd User can continue with their conversation.

    1 vote

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  15. Customer requesting to have the Front Desk a capability to access Auto receptionist on the admin portal without changing their role to super admin

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  16. Wanted to request for a feature when a client is calling the company number they'll receive a link to fill in information

    1 vote

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  17. When a customer calls, I can review the conversation up until the time I place the customer on park to contact the agent. When I get back on the phone with the customer, the recording is not operable. For example, I received a call from a customer who would like to remove collision from the vehicles on his auto policy. I placed the call on park and the agent was not available. I then picked up the parked call at which time the customer told me in detail which vehicles he would like to remove collision and what day he…

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. For customer's who we already have saved in our contacts, that when they call or text that next to their name shows what company they are with. For example, Devin w/ TSC Truck, INC.

    1 vote

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  19. I would like to set a number that will be set as a priority to be answered when calling I want user to be able to answer the call even the user is on a call

    1 vote

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  20. Wants to have the option for callers to skip the IVR recording prompt and for the call to be connected right away to a representative.

    1 vote

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