12224 results found
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Show incoming calls while on the phone
We need to be able to see the incoming calls while we are on the phone. We also need to be able to see any calls we missed while on the phone, and who answered the call (if anyone answered), or if the entire team missed, so that we know who has been serviced and who needs to be called back.
1 vote -
HD Voice compatibility for Yealink W76P
Enhanced feature to mitigate HD voice feature on Yealink W76P devices without affecting compatibility and call quality
1 vote -
Remove company directory from phone
Hi we have an emergency phone at our location and we would like to remove the company directory if possible? and instead have a list of emergency contacts.
1 vote -
Increase timer of queue calls that does not succeed before it gets automatically disconnected
Callers waiting in the queue gets dropped when reaching 10-15 minutes. Confirmed that there is a 10-minute timer; if the call does not succeed within this time period, it is automatically disconnected.
1 vote -
Misleading security email notification about the Contact mailing address changes to an extension
After I updated the Cover Page Info for one of my extensions, i received a security email notification saying that the Contact mailing address for this extension was changed. This is misleading because nowhere on the Fax Setings Cover Page Info page it mentions that this info is used as Contact mailing address. Please remove this confusion by either adding Contact mailing address label to Cover Page Info page, or rephrasing the security email notification to say Cover Page Info instead of Contact mailing address
1 vote -
size
We need more size capacity for texting, RC is very limited on picture and attachment size.
1 vote -
I want to ensure that we have a backup of the chats. if a user have lost their chat history, it is very helpful to retrieve their chats.
Create an SMS backup. One user lost their chat. Having an option to back up all our chats would be a valuable feature.
1 vote -
Automatic Blocking of Offensive Voicemail Callers
It should automatically block those callers who leave a voicemail and detect if there are offensive or derogatory words; in that case, it should block them automatically
1 vote -
Turn off call notes in mobile app
The option to turn off call notes email notification in the mobile app is not yet available.
1 vote -
Ai receptionist pronunciation
We have subscribed to the AI receptionist feature for our account, however the AI receptionist is having trouble on pronouncing my last name instead of "Kazor" it is pronouncing it as "Katchor" it would be better if there is way for us to correct this by just uploading a recording with the correct pronunciation and just upload it to the receptionist and just play that recording when transferring calls to my extension
1 vote -
Enable Analytics Filtering by Phone Number (Not Just by Queue)
The customer would like the ability to view and track call data at the individual number level, regardless of whether the number was purchased from RingCentral or ported in.
Currently, the analytics portal only provides visibility at the queue level, which combines data from multiple assigned numbers. This setup limits their ability to analyze performance for specific marketing campaigns tied to unique phone numbers.
1 vote -
Unassign User phones in Bulk
The option to unassign user phones in bulk in the admin portal and assign soft phones to the user extensions.
1 vote -
for Glip search - whenever i change the keyword i'm searching for, any filters disappear.
Allow me to change the keyword I'm searching for without re-inputting all the filters. Currently, when i change the keyword i'm searching for, I have to re-input all filters each time.
1 vote -
1 vote
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Access Outlook directly within RingCentral app
Message:
Hello RingCentral Team,I would like to suggest the addition of an Outlook plug-in integration directly within the RingCentral app. This feature would allow users to seamlessly access and manage their Outlook emails and calendars without leaving the RingCentral environment, improving workflow efficiency and user experience.
Currently, this feature is not available, and several customers have expressed interest in having this capability as part of their unified communication tools.
Thank you for considering this enhancement. I believe it would add significant value for many RingCentral users.
1 vote -
CCRNs to be published in Directory Assistance
After moving IVRs/Call Queues to CCRNs for Contact Center the client would still like the ability to publish CCRNs for Directory Assistance in Service Web per Site location.
1 vote -
filter
Filter contacts when transferring calls to only users with the appropriate license to receive calls.
Users with a license that does not accept calls (ex Video Pro) show up in the company directory when transferring calls.
Attempting to transfer a call to these users will go directly to voicemail with no greeting or introduction. This is not ideal for users as it is unclear what is happening.
1 vote -
Automatic Reload in desktop app.
On the RingCentral desktop application for Windows (currently 25.2.30.11.780). It would great if the application automatically reloads (Crtl+R) once a day since swapping users to another phone doesn't update the HUD or Favorites with correct name unless user manually reloads (Crtl+R) application.
1 vote -
Bluetooth Headset for W7*P cordless Yealink Phones
Details : Have the Option to Connect Bluetooth Headsets for Yealink W7*P series cordless phones
Current behavior : No option connect or pair a Bluetooth Headset to the cordless Yealink Phone series
Expected Behavior: To have option to connect the Bluetooth Headset
1 vote -
Fax Bridge
Customer want to have an option to use fax bridge instead of the RC app or ATA device
1 vote
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