13296 results found
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Include the desktop firmware version to the Analytics reports.
The customer is requesting that the active firmware versions of the deskphone be available as an exportable field in standard Analytics reports.
1 vote -
B2B Operational Brand Keyword Whitelisting & Exemption Framework
Problem Statement
Carrier-level A2P messaging filters frequently block legitimate 1:1 business SMS conversations that contain major brand names such as Verizon, Apple, AT&T, and other recognized enterprise vendors. These messages are commonly rejected with Error 4750 due to carrier anti-spam and anti-impersonation safeguards.
While these controls are designed to prevent fraud and unauthorized brand usage, they also impact legitimate operational communications between enterprise customers and their vendor representatives. Common examples include:
- Troubleshooting support tickets
- Network outage discussions
- Hardware replacement coordination
- Account management communications
- Service escalation updates
Because these messages are blocked at the carrier level, customers are often forced to…
1 vote -
Export User Caller ID Settings
In the Admin Portal, please add more fields to the "download user list" option. For example, I need to verify the outbound caller ID settings for all of my users, but I was told by RingCentral support that there is currently no way to export that particular data. I'll have to check hundreds of RingCentral users individually.
The caller ID data I'm referring to is in the Admin portal under Users, then select the user, then select Outbound Calls/Faxes, then Caller ID. In my case, I'm looking for the "By phone", "By feature" and "Phone Number" on fax cover pages.
1 vote -
Number tag
Hi Team
Please add a feature were we can put a tag on different number for ease of finding it. please see example in attachment.
1 vote -
Disabling call forwarding from other carrier going to RingCentral
Customer wants to have a feature that they can block or stop the call forwarding from other carrier like Verizon going RingCentral Line.
1 vote -
Configure their own short code SMS for their RingCentral app texting
Customer wants to know if there is a list of short codes or is it possible to configure their own? They already know of "HELP" but if there are any others that can be configured they'd love a list.
1 vote -
Avoid RingCentral App from idling
Avoid RingCentral App from idling
1 vote -
Custom role that allows users to manage Call Queue Managers without enabling the Groups permission within the role
The customer is requesting a custom role that lets users manage Call Queue Managers without enabling the Groups permission. Users assigned to this custom role should also be able to add Call Queue Managers from sites other than the main company site.
1 vote -
Multi-factor Authentication Cursor
I've turned on MFA on my account. It would be nice if when prompting for the MFA code
if the cursor were automatically positioned in the first field for the 6-digit number.1 vote -
Secondary ringer feature similar to team's (Citrix)
The "Ring all Audio" sources does not work for Citrix users due to the inability of multiple concurrent audio streams being redirected in VDIs. However, Microsoft Team's has a "Secondary Ringer" setting that does work inside of Citrix. It would be really nice to have that functionality for our users whose headset's do not have a ringer built-in to their base.
1 vote -
Ability to turn off and on AI Notes by Site
Ability to turn off and on AI Notes by Site and not just on the main site.
1 vote -
Scheduled Queue Availability
Please add a feature that lets users set a weekly schedule for when they can receive queue calls. Right now, users have to turn queue calls on and off manually, which leads to missed customer calls if someone forgets to log out at the end of their shift. This new feature should automatically route queue calls to users only during their scheduled working hours and stop routing calls when their shift ends, reducing human error and improving customer wait times.
1 vote -
Make it so you can put multiple Hold Musics
Make it so you can put multiple song into the hold music Part and whether your on hold or in a call Que and when the song is over it plays a different song randomly
1 vote -
Public Group Messaging Destination for External Senders
Feature Title: Enable Public Group Messaging for Unauthenticated External Senders
Feature Description:
Requesting a new RingCentral Team Messaging capability that allows external individuals to send messages to a shared group messaging destination without requiring a RingCentral account or authentication.
The proposed functionality should work similarly to an email distribution list, where external customers, vendors, or other contacts can send a message to a designated public messaging destination, and the message is automatically distributed to all designated group members.
Current Limitation:
RingCentral Team Messaging supports group conversations and external guest participation; however, it does not currently provide a public group messaging…
1 vote -
Modify Outgoing Caller ID for Call Queue Callback (Call Queue Booster)
Feature Request: Allow customization of the outgoing caller ID for callback requests initiated through Call Queue Booster.
Current Behavior:
When a callback is initiated through a call queue, the outgoing caller ID displays the call queue's phone number.Requested Enhancement:
Provide an option to configure the outgoing caller ID for call queue callbacks to display the assigned site phone number instead of the call queue number.Business Justification:
The current caller ID does not identify the facility's or company's phone number, making it difficult for customers to recognize the caller. As a result, customers often ignore or do not answer…1 vote -
Use BT Number for Whatsapp Business
It would be better to have an option to utilize BT phone numbers with Whatsapp Business
The customer suggested adding an option to use BT phone numbers with WhatsApp Business for easier and more convenient business communication, without needing a separate number.
1 vote -
user should have rights to delete group created for text msg or manage groups add or remove induvisulas
SMS and text
1 vote -
Modify the iVR key pressed to route on desktop app only or Desk phone only
Customer wants to have a feature that he/she has an options to ring only the RC App or Desk phone only if they set the extension on IVR key presses.
1 vote -
Ability to get the percentage of all incoming calls if they came from a mobile or landline phone number.
Ability to get the percentage of all incoming calls if they came from a mobile or landline phone number.
1 vote -
AI receptionist to be added as an SMS receipient
To have the AI receptionist added as an SMS recipient in order to be added to a shared SMS mailbox.
1 vote
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