11055 results found
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Have the ability to set call handling for system assigned numbers on hotdesk phones or softphones in service web
Have the ability to set call handling for system-assigned numbers on hotdesk phones or softphones in service web. In the RingCentral case 19310002, and I am sure other cases, the customer has a system-assigned number on the hotdesk phone which when receiving a call they get billed for the call as it is picked up but they would like to change how the call is routed. Currently, no extension rules or call handling is taken into account, producing silence on the call for the caller and then it rings the system mailbox's phone(s).
1 vote -
Should have the option to choose the play speed of the prompts
Was uploading the prompts should have the option to slow or to speedup the play or bitrate of the uploaded prompts
1 vote -
Manage external apps or URLs for incoming calls - add option for "external calls only"
We use the option to provide pop up information (website) about the customer for our customer care team and it is really usefull. The issue is the URL is opened for every incoming call, including internal ones.Is it possible to add the option so the internal calls can be excluded (I mean the external app or the URL is not activated for internal calls but still work for external calls)?oWould be nice to have the option available for RC Phone and RC Web/App so the option is there for whatever the app user use.
1 vote -
Admin should have options to Resend password to the Users
customer requesting that the Admin of the account should have a capability to reset the password of their users on the portal
1 vote -
Delete Message After Notification Trigger
If we setup message notifications to be emailed would like to have the option to delete the message after the trigger completes or after x period of time. Our last system sent VMs to email and then deleted from the system as its easier to transfer vms through shared folders than through your app at the moment. Similar idea would be for faxes so the system does not have endless amounts of data stored.
1 vote -
Add 'Save' button higher up the role edit section of the Admin portal
When editing roles, it's not always possible to see the 'Save' button at the bottom of the screen - having another button at the top would stop a client from accidentally missing the save button, or moving off the page without seeing that this needs to be saved first.
1 vote -
Preferred contacts
it would be great to have preferred contacts that would ring through or allow message notifications even outside of scheduled work hours, while maintaining all other calls to go straight to voicemail.
1 vote -
Voicemail Notifications via phone call or SMS messages being sent on an interval until the message is viewed.
It is useful for users that are always on the go and have little time to browse through the list of voicemail notifications in the RC app or in their online account. A phone call or text message that is sent on an interval that will keep on notifying users until a voicemail message is viewed.
1 vote -
Hover over likes or hold it will show you liked it in the group
can’t see who likes a post or glip in mobile app can only see on desktop app
1 vote -
Ability for multiple users to log in on a desk phone
Hi Team, The customer would want to have the ability for multiple users to log in automatically on a desk phone.
1 vote -
Double dialing
one of the users has a carpal tunnel, if the call was not answered it will dial again the number the second time
1 vote -
Add Profile Photo in Admin Portal
It would be nice to have a profile photo of all users in the Admin Portal.
1 vote -
Automatic Caller id registration when phone number assign to user or company
Customer would like to have a feature where they can process order on their end to update caller id or it would be best that caller id automatically assign to users without processing manual registration on caller id
1 vote -
Link with insightly CRM
Insightly CRM has a large enrollment. We and many others I know use it and need to synchronize with RingCentral
1 vote -
Read Only Message
FR Request Sample: Read Only Option for SMS
Feature Request : Have a Read Only Option when Telus Business Connect User is sending out SMSDetails : Telus Business Connect User should be able to send out an SMS to single or multiple recipients that is a Read Only. Not giving option for the recipient to reply back.
Significance of the feature : Intended for businesses who only wants to send announcements to their clients/recipients and doesnt require responses.
Current behavior : No capability to set up OB SMS to be read only from recipient's end
Brand : Telus Business…
1 vote -
hud custom status in Ringcentral app
In the Ringcentral Phone app, you can see the employee's custom status. For example "back on 9/1". In the Ringcentral app, you can only suee a custom status if you click on the employee's initials to see their profile. It would be great if their custom status was visible directly on the Ringcentral app HUD and you didn't have to click into the employee profile to see it.
1 vote -
Deactivated account will not loose contacts
Deactivated account will not loose contacts
1 vote -
Add the ability to take ownership of an email if the domain can be verified
I have users that create accounts thinking they are just logging into ringcentral. Once they discover they can't do anything I am not able to allocate them an account because the email is no longer unique. Could there be a way to add an admin the ability to take that free account and convert it to use with a managed account? Or another means of take over? Currently I have to create a ticket and get the account deleted.
1 vote -
Call forwarding to AI answering
Customer wants the call forwarded to AI answering machine (Pop Menu) where the AI will get all the needs of the customer, and if the customer wants to talk to a live person, the AI will transfer it to an extension that includes all the managers of the company
1 vote -
Faster RC status text switch: provide a menu like when switching presence
For presence, I get a fly-out menu which lets me set a new presence status with one click, at least on the desktop app.For the status text, I always have to click once, which opens a dialog, and then click on the status text I want to display. If you change your status text frequently, these additional clicks and mouse movements add up and get annoying.It would be nice if there was a menu like for the presence, which opens on hovering and allows for choosing the text by a single click, and a way to get to the dialog…
1 vote
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